help.activecampaign.com
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Submitted URL: http://alignlife.activehosted.com/
Effective URL: https://help.activecampaign.com/hc/en-us/articles/221362648-Why-is-my-ActiveCampaign-account-under-review-
Submission: On June 22 via manual from US — Scanned from DE
Effective URL: https://help.activecampaign.com/hc/en-us/articles/221362648-Why-is-my-ActiveCampaign-account-under-review-
Submission: On June 22 via manual from US — Scanned from DE
Form analysis
5 forms found in the DOMGET /hc/en-us/search
<form role="search" class="search" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get" tp-global-watched="true"><input name="utf8" type="hidden" value="✓"><input type="search"
name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search">
<input type="submit" name="commit" value="Search"><input type="hidden" name="filter_by" value="knowledge_base">
</form>
GET /hc/en-us/search
<form role="search" class="search" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get" tp-global-watched="true"><input name="utf8" type="hidden" value="✓"><input type="search"
name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search">
<input type="submit" name="commit" value="Search"><input type="hidden" name="filter_by" value="knowledge_base">
</form>
GET /hc/en-us/search
<form role="search" class="search" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get" tp-global-watched="true">
<input name="utf8" type="hidden" value="✓">
<input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search">
<input type="submit" name="commit" value="Search"><input type="hidden" name="filter_by" value="knowledge_base">
</form>
GET https://www.activecampaign.com/search/
<form action="https://www.activecampaign.com/search/" method="get" class="flex flex-auto jc-center s--jc-flex-end w-100 w-auto-ns s--mw-20 m-0 s--ml-4 mb-4 s--mb-0 search-form s--order-2" tp-global-watched="true">
<div class="flex ai-center w-100 br-left-1 px-4 py-2 form-group">
<i class="inline-block pr-2 icon icon-xs lh-1 pt-1">
<svg width="12" height="24"><svg id="magnifying_glass" viewBox="0 0 12 12" width="100%" height="100%">
<g fill="#9298AD" fill-rule="evenodd">
<path d="M5.25 9a3.75 3.75 0 1 0 0-7.5 3.75 3.75 0 0 0 0 7.5zm4.205-.606l2.571 2.571-1.06 1.061-2.572-2.571a5.25 5.25 0 1 1 1.06-1.06z">
</path>
</g>
</svg></svg>
</i>
<input type="search" name="q" class="input-reset w-100 fs-4 lh-4 bs-none lh-copy bg-transparent" placeholder="Search">
</div>
<button type="submit" class="flex-shrink-0 pointer fs-4 px-4 slate-60 fw-500 br-right-1 bs-none ml-1"> Search </button>
</form>
<form class="sj-search-form" tp-global-watched="true">
<div id="sj-search-bar"> <span id="sj-icon-search"></span> <input data-sj-search-query="" type="search" placeholder="search this site"> <button data-sj-search-query-go="" type="submit" class="sj-search-go blue">Search</button> </div>
</form>
Text Content
Skip to main content English * English * Deutsch * Español * Français * Italiano * Português * * Contact * Login * Solutions Customer Experience Automation * Pricing * Request demo * By role * Sales * Marketing * Service * By Product * Email Marketing * Marketing Automation * CRM & Sales Automation * Service & Support * By Industry * Technology * Blogger & Influencer * Ecommerce * Education * Agency * Small Business * Enterprise * Pricing * Demo * Free trial * Resources * Why ActiveCampaign * ActiveCampaign 101 * Learn ActiveCampaign * ActiveCampaign Blog * Developer Resources * Pre-Built Automation Recipes * Customer Stories * How We Compare * Platform The ActiveCampaign Platform * Pricing * Request Demo * Platform Features * Machine Learning * Services & Migration * Inbox Extension * AC for Mobile * Tools & Templates * Omni-Channel * Email * Pages * Messaging & Text * Conversations & Chat * Social Media * Web Personalization * WhatsApp * Partners * Become a Partner * Apps & Integrations * Consultants & Agencies * Developer Center * Pricing * Demo * Free trial * Featured Integrations * SALESFORCE Sales * SHOPIFY Ecommerce * WORDPRESS CMS * See our 870+ integrations * Pricing * Login * Contact * Request demo * Try it free * Language * English * Deutsch * Español * Français * Italiano * Português Help Center * Submit a request * Forums * Feedback How can we help? Stay informed about changes to the ActiveCampaign platform on our Release Updates page. 1. ActiveCampaign Help Center 2. Account, Billing, & Setup 3. Common Questions & Troubleshooting WHY IS MY ACTIVECAMPAIGN ACCOUNT UNDER REVIEW? Sarah Last updated Today at 20:03 Product documentation Follow Whether you are a new or seasoned user, you may find that your account has been placed under review. When your account is under review, no emails will send. Placing an account under review is something we try to avoid at all costs. We will provide you with advanced notice and warnings if we see that your account is violating any rules so that you do not experience an interruption in service. These warnings are emailed to the Notification Email on record for your account and will include a description of the specific issue. In some cases however, placing an account under review is necessary so we can be sure the issue is addressed. When your account is placed under review, we will send another notification via email to the Notification Email on record for your account. We will need you to respond to this message in order to clear things up so you can resume sending emails. The purpose of our account review process is to ensure that all of our customers maintain excellent deliverability and to prevent abuse of our platform. REASONS WHY YOUR ACCOUNT IS UNDER REVIEW The possible reasons for this review can be: 1. Your spam rates are too high -Your account will be placed under review if we receive higher than normal spam complaints (sent to us from ISPs and sent to us directly from subscribers). When this happens, our system automatically places your account under review and we are alerted right away. In addition, we conduct manual checks on accounts and if we see high spam rates along with other indicators of “spamminess,” we will place your account under review. 2. Your bounces are too high- During our campaign approval reviews, we may place an account under review if we see that your account has too many bounces. If you have a high bounce rate, that could be a sign that you may not have direct permission to send to your subscribers or that the method you used to collect subscribers does not fit our policies or industry standards. 3. Potential issues with links- If our system detects patterns on your links that could be in direct violation of our terms, for instance, several redirects, linking to prohibited content, using link shorteners, etc., we may place your account under review. 4. Billing issues- If you file a chargeback or if we can't verify payment, we may place your account under review. 5. Term violation- This may originate from a campaign or import approval. If we see that your list is not opted-in or if you are sending content that is on our prohibited list, we will place you under review. You can read an overview of our Terms of Service here. In all cases, we will reach out to you via email to let you know why your account has been placed under review. This message will be sent to the notification email address you provided to us on the My Settings page in your account, so you will need to make sure that is accurate and up-to-date. We strongly encourage you to respond to our message as soon as possible. This will prevent an extended disruption of service. You can either choose to respond directly to the email or, you can log into your Help account page at help.activecampaign.com and respond there. You may also see an alert badge on the lower left corner of your account page. You can view the message by clicking on the badge. After reviewing your reply, we will often change your account back to Active Status. If we need more information from you, we will let you know right away. Was this article helpful? Yes No 993 out of 1754 found this helpful Start free trial IN THIS ARTICLE Why is my ActiveCampaign account under review? * Why is my ActiveCampaign account under review? * Reasons why your account is under review Have more questions? Submit a request Start free trial RELATED ARTICLES * Use two-click unsubscribe in your ActiveCampaign emails * How do I cancel or pause my account? * Why is my campaign pending approval? * Connect your domains to ActiveCampaign Pages * FAQs and Glossary for A2P 10DLC Tell us how we're doing! Send us your feedback > Can't find what you're looking for? Let us help you right now! 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This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information Allow All MANAGE COOKIE PREFERENCES PERFORMANCE COOKIES Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. 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