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Skip to main content Hong Kong Monetary Authority 香港金融管理局 Contact Us 繁 简 A A A Keyword Search Select Category The whole of the HKMA website Press Releases Speeches inSight R&M Column (Chinese only) Data & Statistics Publications Research Legislative Council Issues Supervisory Policy Manual Guidelines & Circulars Guide to Authorization Consultations Show All Options Modification Time Modification Time Anytime Within The Past Date Range Anytime Done * Anytime * Within The Past * Date Range Within The Past 24 hours Week Month Year 24 hours Done * 24 hours * Week * Month * Year From Done a To Done News and Media Press ReleasesR & M ColumnVideos SpeechesForthcoming Events inSightPhoto Gallery Smart Consumers Overview e-Banking Personal Digital KeysInternet BankingATMs Payment and Transfer Faster Payment System (FPS)e-Payment and Transfere-Wallets and Prepaid CardsCredit Cards Loans Personal CreditMortgagesPremium Financing General Banking Services Account Opening and MaintenanceAutopay ServicesInvestment ServicesDeposits Beware of Fraudsters! Don't Lend/Sell Your Account Notes and Coins 2018 Series Hong Kong BanknotesCoin Cart Schedule Retirement Planning Practical Information Barrier-free Bank Branches and ATMsHotlines of Banks & Stored Value Facility LicenseesComplaintsRegistersPublic Education VideosPublic Education EventsFAQs Information in Other Languages Data, Publications and Research Data & Statistics Daily Monetary StatisticsMonthly Statistical BulletinEconomic & Financial Data for Hong KongCMU Bond Price Bulletin Legislative Council Issues Publications Annual ReportHalf-Yearly Monetary & Financial Stability ReportQuarterly Bulletin Guide to Hong Kong Monetary, Banking and Financial Terms Research Research MemorandumsExternal PublicationsHong Kong Institute for Monetary and Financial ResearchOther Research Papers HKMA's Open Application Programming Interface (API) Regulatory Resources Registers Register of AIs & LROsRegister of Securities Staff of AIsRegister of SVF Licensees Authorization, Licensing, Designation and Approval Regulatory Guides By Subject (Current)Supervisory Policy ManualGuidelinesCircularsGuide to AuthorizationCode of PracticeExplanatory NotePractice NoteAdditional Guidance Consultations OpenClosed Key Functions Money Linked Exchange Rate SystemLiquidity FacilitiesHong Kong Currency Reserves Management HistoryExchange Fund's Statutory Purposes and Investment ObjectivesInvestment ManagementInvestment PerformanceRisk ManagementResponsible InvestmentExchange Fund Statistics and Publications Banking Banking Regulatory and Supervisory RegimeBanking Legislation, Policies and Standards ImplementationBanking Conduct and EnforcementAnti-Money Laundering and Counter-Financing of TerrorismResolution RegimeSmart BankingRegulatory GuidesRegtech Knowledge Hub International Financial Centre Hong Kong as an International Financial CentreFintechBond Market DevelopmentFinancial Market InfrastructureStored Value Facilities and Retail Payment SystemsSoft InfrastructureInternational & Regional Financial Co-operationCentre for Green and Sustainable FinanceHKMA Infrastructure Financing Facilitation OfficeCross-boundary Wealth Management Connect Scheme in the Guangdong-Hong Kong-Macao Greater Bay AreaGlobal Financial Leaders' Investment Summit About Us The HKMA Governance StructureAdvisory CommitteesThe Chief Executive's CommitteeOrganisation ChartInternal AuditSustainable HKMA Tender Invitations Market Survey The HKMA Information Centre Exhibition AreaLibraryGeneral InformationGuided ToursSouvenirs Related Organisations and Links HKMA-related Organisations and LinksHKSAR Government & Related OrganisationsCentral BanksMultilateral OrganisationsOthers Join Us Why the HKMA?What We Do?Current VacanciesOpportunities for Students and Graduates to Join the HKMA News and Media Press Releases Speeches inSight R & M Column Forthcoming Events Photo Gallery Videos Smart Consumers Overview e-Banking Personal Digital KeysInternet BankingATMs Payment and Transfer Faster Payment System (FPS)e-Payment and Transfere-Wallets and Prepaid CardsCredit Cards Loans Personal CreditMortgagesPremium Financing General Banking Services Account Opening and MaintenanceAutopay ServicesInvestment ServicesDeposits Beware of Fraudsters! Don't Lend/Sell Your Account Notes and Coins 2018 Series Hong Kong BanknotesCoin Cart Schedule Retirement Planning Practical Information Barrier-free Bank Branches and ATMsHotlines of Banks & Stored Value Facility LicenseesComplaintsRegistersPublic Education VideosPublic Education EventsFAQs Information in Other Languages Data, Publications and Research Data & Statistics Daily Monetary StatisticsMonthly Statistical BulletinEconomic & Financial Data for Hong KongCMU Bond Price Bulletin Publications Annual ReportHalf-Yearly Monetary & Financial Stability ReportQuarterly Bulletin Research Research MemorandumsExternal PublicationsHong Kong Institute for Monetary and Financial ResearchOther Research Papers Legislative Council Issues Guide to Hong Kong Monetary, Banking and Financial Terms HKMA's Open Application Programming Interface (API) Regulatory Resources Registers Register of AIs & LROsRegister of Securities Staff of AIsRegister of SVF Licensees Authorization, Licensing, Designation and Approval Regulatory Guides By Subject (Current)Supervisory Policy ManualGuidelinesCircularsGuide to AuthorizationCode of PracticeExplanatory NotePractice NoteAdditional Guidance Consultations OpenClosed Key Functions Money Linked Exchange Rate SystemLiquidity FacilitiesHong Kong Currency Banking Banking Regulatory and Supervisory RegimeBanking Legislation, Policies and Standards ImplementationBanking Conduct and EnforcementAnti-Money Laundering and Counter-Financing of TerrorismResolution RegimeSmart BankingRegulatory GuidesRegtech Knowledge Hub International Financial Centre Hong Kong as an International Financial CentreFintechBond Market DevelopmentFinancial Market InfrastructureStored Value Facilities and Retail Payment SystemsSoft InfrastructureInternational & Regional Financial Co-operationCentre for Green and Sustainable FinanceHKMA Infrastructure Financing Facilitation OfficeCross-boundary Wealth Management Connect Scheme in the Guangdong-Hong Kong-Macao Greater Bay AreaGlobal Financial Leaders' Investment Summit Reserves Management HistoryExchange Fund's Statutory Purposes and Investment ObjectivesInvestment ManagementInvestment PerformanceRisk ManagementResponsible InvestmentExchange Fund Statistics and Publications About Us The HKMA Governance StructureAdvisory CommitteesThe Chief Executive's CommitteeOrganisation ChartInternal AuditSustainable HKMA The HKMA Information Centre Exhibition AreaLibraryGeneral InformationGuided ToursSouvenirs Join Us Why the HKMA?What We Do?Current VacanciesOpportunities for Students and Graduates to Join the HKMA Tender Invitations Related Organisations and Links HKMA-related Organisations and LinksHKSAR Government & Related OrganisationsCentral BanksMultilateral OrganisationsOthers Market Survey * 繁 简 * Font Size A A A * Print * Contact Us * Home / Key Functions / Banking / Banking Conduct and Enforcement / Consumer Protection CONSUMER PROTECTION Apart from prudential supervision, the HKMA attaches great importance to supervision of banks’ business practices and conduct to protect the interests of bank customers. The key framework for the HKMA’s work on enhancing consumer protection is outlined below. Expand All Collapse All * Promoting Fair Treatment of Customers Consumer confidence and trust are the cornerstone for sustainable development of banks, which in turn promotes banking stability. To earn and keep customers’ confidence and trust, banks should treat customers fairly at all stages of their relationship with them. Over the past few years, the HKMA has been engaging the banking industry on various initiatives to promote a stronger corporate culture among banks of treating their consumers fairly. The HKMA has worked with the industry in developing the Treat Customers Fairly (TCF) Charter which all the retail banks in Hong Kong have signed up on 28 October 2013, demonstrating the industry’s commitment not only to treating customers fairly but fostering a stronger culture towards upholding fair treatment of customers at all levels of banks and at all stages of their relationship with customers. The promotion of a strong corporate culture to ensure fair treatment of customers has been extended to the private wealth management industry: On 8 June 2017, the HKMA and the Private Wealth Management Association (PWMA) jointly announced the commitment of all PWMA member institutions to implement the Treat Customers Fairly Charter for Private Wealth Management Industry. Both Charters incorporate five high-level TCF principles, having drawn from good practices locally and overseas and from the G20 High-Level Principles on Financial Consumer Protection. To assist implementation of the two Charters, the HKMA has collaborated with the industry in providing practical examples of measures. * Enhancing Disclosure and Transparency Banks should provide consumers with key information that informs the consumers of the fundamental benefits, risks and terms of the products. The Code of Banking Practice (CoBP) is intended to increase transparency in the provision of banking services so as to enhance customers’ understanding of the services provided by banks. Under the CoBP, banks should make readily available to customers written terms and conditions of a banking service, including fees and charges, penalties and relevant interest rates, and the customers’ liabilities and obligations in the use of the banking service. All financial promotional materials should be fair, reasonable and not misleading. All banks are required to fully comply with all the provisions of the Code. Banks are required to engage an independent internal party to conduct regular self-assessments on their compliance with the CoBP and report the results to the HKMA. The HKMA also conducts on-site examinations of banks to monitor their compliance with the CoBP. * Promoting Financial Consumer Education The HKMA puts great emphasis on financial consumer education. Through disseminating various smart and safety tips, the HKMA seeks to educate the public to be smart and responsible in the use of banking and other financial products and services. From time to time, the HKMA also publishes inSight articles to enhance consumers’ awareness of their rights and obligations as well as their understanding of the key features and risks of certain financial products. In addition, the HKMA works closely with other relevant stakeholders, such as Hong Kong Association of Banks, Consumer Council, Investor and Financial Education Council (IFEC) * and Education Bureau, to promote financial literacy in Hong Kong. * Careful attention should be paid to the Liability Statement section on the homepage of the IFEC website when referring to information using this link. Smart Consumers * Enhancing Protection of Consumer Data and Privacy The HKMA expects banks to comply with the Personal Data (Privacy) Ordinance (PDPO) in the collection, use and holding of customer personal data. They should also comply with any relevant codes of practice issued or approved by the Privacy Commissioner for Personal Data giving practical guidance on compliance with the PDPO. * Enhancing Investor Protection In light of growing diversity of wealth management products with varying complexity and risks as well as the special trust in banks by their customers, there is an increasing need to enhance protection for bank customers, especially retail customers who may have limited knowledge in wealth management products. Coupled with the growing public expectation for better protection of bank customers, the HKMA has required banks to implement a number of enhanced measures on top of the measures introduced by other financial regulators (e.g. audio recording of sale process involving complex products or risk-mismatch, physical segregation between investment activities and deposit-taking activities, and pre-investment cooling-off period for certain investment products). These enhanced measures are mostly targeted at retail customers in order to accord protection to them. Taking into account the level of sophistication and investment needs of private banking customers and corporate banking customers, the HKMA adopts a more measured approach on conduct supervision while maintaining investor protection. At the same time, the HKMA formulates policies and issues circulars or guidelines governing banks’ sale of investment, insurance, and Mandatory Provident Fund (MPF) products to customers. The HKMA’s supervisory approach includes on-site examinations of banks (mainly focusing on regulatory compliance, internal controls and management supervision), off-site surveillance (including analysing banks’ regular and ad hoc returns and surveys), and conducting from time to time mystery shopping of banks’ sale of investment and insurance products. The HKMA monitors remedial actions taken by the banks on issues of supervisory concerns or non-compliance identified in the supervisory process. * Participation in International Forums on Enhancing Financial Consumer Protection Following the global financial crisis, international efforts have intensified to enhance financial consumer protection policies. The development of high-level principles on financial consumer protection was in response to a call from the G20 Finance Ministers and Central Bank Governors for the Organisation for Economic Co-operation and Development (OECD), the Financial Stability Board and other relevant international organisations to develop common principles to assist G20 countries and other interested economies to enhance financial consumer protection. The development of these principles is led by the OECD, which has formed a task force for this purpose. The HKMA is a member of this task force and has been participating actively in providing comments on the drawing up of these principles. The ten High-level Principles on Financial Consumer Protection have been published by the OECD. * Enhanced Deposit Protection The Deposit Protection Scheme (DPS) in Hong Kong was introduced in 2006 under the Deposit Protection Scheme Ordinance for protecting depositors in Hong Kong. It is administered by an independent statutory body - Hong Kong Deposit Protection Board (the Board). The day-to-day operation of the Board is undertaken by the HKMA. Both the Board and the HKMA are financial safety net players in Hong Kong. They share a common objective of promoting stability of Hong Kong’s banking system. All licensed banks, unless exempted by the Board, are required to participate in the DPS and the current compensation limit is HK$500,000 per depositor per member bank. Deposits held by an individual or a company which are placed with Hong Kong offices of member banks, whether denominated in Hong Kong dollar, Renminbi or any other currency, are protected. For further information about the DPS, please visit the website of the Board or call the Board’s hotline (852) 1831 831. Related Information Press Release(s) * Consumer Education and Protection * Deposit Protection * Supervisory Co-operation Circular(s) * 23 Dec 2022 Findings of Mystery Shopping Programme on Selling Practices in respect of Qualifying Deferred Annuity Policies and Tax-deductible Voluntary Contributions in Hong Kong (PDF File, 239.5 KB) * 20 Dec 2022 Feedback from Recent Review on Consumer Protection in respect of Digital Platforms for the Application of Credit Products (PDF File, 150.8 KB) * Annex - Feedback from Recent Review on Consumer Protection in respect of Digital Platforms for the Application of Credit Products (PDF File, 184.3 KB) * 21 Oct 2022 Frequently Asked Questions on Investor Protection Measures in respect of Sale of Investment Products (PDF File, 145.4 KB) * Appendix (PDF File, 140.6 KB) * 21 Oct 2022 Sale and Distribution of Debt Instruments with Loss-absorption Features and Related Products (PDF File, 149.3 KB) * Annex 1 - Guidance on Enhanced Investor Protection Measures on Sale and Distribution of Debt Instruments with Loss-absorption Features and Related Products (PDF File, 164.9 KB) * Annex 2 - Frequently Asked Questions on Sale and Distribution of Loss-absorption Products (PDF File, 212.4 KB) * 09 Sep 2022 Circular Issued by the Insurance Authority (“IA”) on Extension of Phase 2 of the Temporary Facilitative Measures (“TFM”) to Tackle the Outbreak of COVID-19 (PDF File, 148.7 KB) * Encl. IA circular of 9 September 2022 (PDF File, 149.8 KB) * 20 Jul 2022 Payment Arrangements for Property Transactions (PDF File, 254.1 KB) * 08 Jul 2022 Selling of Protection Linked Plan (PDF File, 322.8 KB) * 01 Apr 2022 Use of Premium Financing to take out Long Term Insurance Policies (PDF File, 387.9 KB) * Encl.1 IA circular of 1 Apr 2022 (PDF File, 90.6 KB) * Encl.2 Important Facts Statement - Premium Financing (PDF File, 232.2 KB) * 04 Mar 2022 Circular Issued by the Insurance Authority (“IA”) on Further Facilitative Measures under the COVID-19 Pandemic (PDF File, 243.4 KB) * Encl. IA circular of 4 March 2022 (PDF File, 62.6 KB) * 01 Mar 2022 Concurrent SFC-HKMA thematic review on the distribution of non-exchange traded investment products by intermediaries (PDF File, 227.1 KB) * 28 Jan 2022 Joint circular on intermediaries’ virtual asset-related activities (PDF File, 166.3 KB) * Annex - Appendix 1 - 6 (PDF File, 709.2 KB) * 29 Dec 2021 Payment Arrangements for Property Transactions (“PAPT”) (PDF File, 378.0 KB) * 29 Dec 2021 Mystery Shopping Programme on Selling Practices in respect of Qualifying Deferred Annuity Policies and Tax-deductible Voluntary Contributions in Hong Kong (PDF File, 253.8 KB) * 19 Nov 2021 Guidance on Sharing Customer Data by Authorized Institutions for Direct Marketing by Third Parties (PDF File, 185.5 KB) * Annex - Guidance on Sharing Customer Data by Authorized Institutions for Direct Marketing by Third Parties (PDF File, 219.9 KB) * 18 Nov 2021 Handling of dormant accounts and unclaimed deposits (PDF File, 184.5 KB) * 29 Oct 2021 Findings of concurrent SFC-HKMA thematic review of spread charges and other practices (PDF File, 179.9 KB) * Annex 1 - Key observations by the Securities and Futures Commission (PDF File, 207.7 KB) * Annex 2 - Key observations by the Hong Kong Monetary Authority (PDF File, 264.1 KB) * 30 Sep 2021 Joint inspection on the use of premium financing to take out long term insurance policies in Hong Kong (PDF File, 250.1 KB) * 24 Sep 2021 Distribution of Investment and Insurance Products through Non-face-to-face Channels (PDF File, 146.2 KB) * Annex - Guidance on non-F2F distribution of investment and insurance products (PDF File, 199.2 KB) * 14 Sep 2021 Observations from Reviews on Sale of Qualifying Deferred Annuity Policy (“QDAP”) and Voluntary Health Insurance Scheme (“VHIS”) Products, and Referral Arrangement of Tax Deductible Voluntary Contributions (“TVC”) (PDF File, 239.1 KB) * 13 Sep 2021 Circular Issued by the Insurance Authority (“IA”) on Extension of Phase 2 of the Temporary Facilitative Measures (“TFM”) to Tackle the Outbreak of COVID-19 (PDF File, 169.0 KB) * Encl. IA circular of 13 September 2021 (PDF File, 262.9 KB) * 10 Sep 2021 Implementation Arrangements for the Cross-boundary Wealth Management Connect Pilot Scheme in the Guangdong-Hong Kong-Macao Greater Bay Area (PDF File, 234.3 KB) * Annex 1 - Regulatory Requirements on the Southbound Scheme (PDF File, 361.1 KB) * Annex 2 - Regulatory Requirements on the Northbound Scheme (PDF File, 296.5 KB) * Appendix - Frequently Asked Questions on the Cross-boundary Wealth Management Connect in the Guangdong-Hong Kong-Macao Greater Bay Area (PDF File, 304.2 KB) * 25 Jun 2021 Supervisory Policy Manual (“SPM”) IB-1: “Supervision of Insurance Intermediary Business of Authorized Institutions” (PDF File, 370.2 KB) * Encl. Supervisory Policy Manual (“SPM”) IB-1: “Supervision of Insurance Intermediary Business of Authorized Institutions” (PDF File, 433.3 KB) * 27 May 2021 Circular Issued by the Insurance Authority (“IA”) on Extension of Phase 2 of the Temporary Facilitative Measures (“TFM”) to Tackle the Outbreak of COVID-19 (PDF File, 169.6 KB) * Encl. IA circular of 27 May 2021 (PDF File, 398.3 KB) * 24 Feb 2021 Circular Issued by the Insurance Authority (“IA”) on Extension of Phase 2 of the Temporary Facilitative Measures (“TFM”) to Tackle the Outbreak of COVID-19 (PDF File, 169.8 KB) * Encl. IA circular of 24 February 2021 (PDF File, 129.2 KB) * 23 Dec 2020 Frequently Asked Questions on Investor Protection Measures (PDF File, 290.5 KB) * Encl. Appendix (PDF File, 502.8 KB) * 18 Dec 2020 Joint product survey by the SFC and the HKMA (PDF File, 107.2 KB) * 02 Dec 2020 Circular Issued by the Insurance Authority (“IA”) on Extension of Phase 2 of the Temporary Facilitative Measures (“TFM”) to Tackle the Outbreak of COVID-19 (PDF File, 371.8 KB) * Encl. IA Circular of 2 December 2020 (PDF File, 131.1 KB) * 20 Oct 2020 Life Insurance Policy Replacement (PDF File, 368.1 KB) * Encl. Practices of AIs and Expected Standards on Life Insurance Policy Replacement (PDF File, 459.5 KB) * 29 Sep 2020 Circular Issued by the Securities and Futures Commission (“SFC”) on Provision of Trade Documents to Clients by Access through Intermediaries’ Websites (PDF File, 226.7 KB) * 05 Aug 2020 Circular Issued by the Insurance Authority (“IA”) on Sandbox Application for the Distribution of Long Term Insurance policies via Video Conferencing Tools (PDF File, 373.9 KB) * Encl. IA Circular of 5 August 2020 (PDF File, 520.6 KB) * 31 Jul 2020 Simplified Arrangements for Sale and Distribution of Eligible Retail Bonds Issued by Government and Related Organisations (PDF File, 272.9 KB) * Encl. Simplified Arrangements for Sale and Distribution of Eligible Retail Bonds Issued by Government and Related Organisations (PDF File, 288.4 KB) * 18 May 2020 Concurrent SFC-HKMA thematic review of spread charges and other practices (PDF File, 142.8 KB) * 20 Apr 2020 Circular to issuers of SFC-authorized paper gold schemes (PDF File, 181.9 KB) * 31 Mar 2020 Circular on Extended deadlines for implementation of regulatory expectations and Reminder of order recording requirements under COVID-19 pandemic and Frequently Asked Questions (“FAQs”) on Licensing related matters issued by the Securities and Futures Commission (“SFC”) (PDF File, 164.5 KB) * 27 Mar 2020 Circular Issued by the Insurance Authority (“IA”) on Phase 2 of the Temporary Facilitative Measures (“TFM”) to Tackle the Outbreak of COVID-19 (PDF File, 84.0 KB) * Encl. IA circular of 27 March 2020 (PDF File, 59.3 KB) * 27 Mar 2020 Circular Issued by the Securities and Futures Commission (“SFC”) on Reminder of important obligations to ensure suitability and timely dissemination of information to clients (PDF File, 235.4 KB) * 24 Jan 2020 Supervisory Policy Manual (SPM) SB-2: “Leveraged Foreign Exchange Trading” (Revised) (PDF File, 61.2 KB) * Encl. Supervisory Policy Manual (SPM) SB-2: “Leveraged Foreign Exchange Trading” (PDF File, 66.5 KB) * 22 Nov 2019 Feedback from Recent Reviews on Selling of Investment Funds (PDF File, 286.2 KB) * Encl. Key Observations and Good Practices Noted in Recent Reviews on Selling of Investment Funds by RIs (PDF File, 314.1 KB) * 25 Sep 2019 Investor Protection Measures in respect of Investment, Insurance and Mandatory Provident Fund Products (PDF File, 92.9 KB) * Encl. Investor Protection Measures in respect of Investment, Insurance and Mandatory Provident Fund Products (PDF File, 176.2 KB) * 25 Sep 2019 Enhanced Measures on Selling of Annuity Insurance Products (PDF File, 83.7 KB) * Encl. 1 Details of the Enhanced Measures and Clarifications (PDF File, 43.6 KB) * Encl. 2 Requirements on the Annuity Payment Table (PDF File, 33.9 KB) * 08 Jul 2019 Frequently Asked Questions on Sale and Distribution of Debt Instruments with Loss-absorption Features and Related Products (PDF File, 76.4 KB) * Encl. 1 Frequently Asked Questions (“FAQs”) (PDF File, 61.9 KB) * 06 Jun 2019 Sale of Medical Insurance Products (PDF File, 88.7 KB) * 02 Apr 2019 Guideline issued by the Insurance Authority on Qualifying Deferred Annuity Policy (PDF File, 97.2 KB) * 30 Oct 2018 Sale and Distribution of Debt Instruments with Loss-absorption Features and Related Products (PDF File, 93.5 KB) * 30 Oct 2018 Requirements Applicable to Online and Offline Distribution of Non-SFO-Regulated Structured Investment Products (PDF File, 243.5 KB) * 19 Oct 2018 Code of Banking Practice (PDF File, 104.8 KB) * 24 Aug 2018 Online Distribution and Advisory Platforms for non-SFO-regulated Structured Investment Products (PDF File, 240.1 KB) * 06 Jun 2018 Selling of Annuity Insurance Products (PDF File, 96.5 KB) * 25 May 2018 Expansion of Types of Life Insurance Products Eligible for Exemption from Financial Needs Analysis (PDF File, 88.8 KB) * 08 Jun 2017 Treat Customers Fairly Charter for Private Wealth Management Industry (the Charter) (PDF File, 114.2 KB) * 04 Aug 2015 Selling of Life Insurance Products (PDF File, 62.3 KB) * 17 Dec 2014 Disclosure of Remuneration Receivable in respect of Sale of Investment-Linked Assurance Scheme (“ILAS”) Products (PDF File, 102.0 KB) * 08 Dec 2014 Selling of Non-Linked Long Term Insurance (“NLTI”) Products (PDF File, 197.1 KB) * 28 Mar 2014 Treat Customers Fairly Charter (PDF File, 108.5 KB) * 28 Oct 2013 Treat Customers Fairly Charter (PDF File, 95.9 KB) * 22 Apr 2013 Selling of investment-linked assurance scheme (ILAS) products (PDF File, 195.6 KB) * 19 Nov 2012 Selling of Fixed Income Products (PDF File, 51.1 KB) * Encl. Circular to Licensed Corporations and Registered Institutions : Selling of Fixed Income Products (PDF File, 160.2 KB) * 18 Sep 2012 Sale and marketing of Mandatory Provident Fund (“MPF”) schemes (PDF File, 45.3 KB) * Encl. Guidelines on Conduct Requirements for Registered Intermediaries (PDF File, 170.6 KB) * 12 Jun 2012 Selling of Investment Products to Private Banking Customers (PDF File, 176.7 KB) * 20 Jan 2012 Applicability of Enhanced Measures to Sales of Investment Products to Private Banking Customers (PDF File, 366.9 KB) * 18 Apr 2011 Important Facts Statement (IFS) for Currency-Linked Instruments and Interest Rate-Linked Instruments Issued by Authorized Institutions (AIs) (“ILCL instruments”) (PDF File, 357.7 KB) * 06 Apr 2011 Streamlined sales process for investment products (PDF File, 46.3 KB) * 14 Mar 2011 Enhanced Regulatory Requirements on Selling of Investment-Linked Assurance Scheme (ILAS) Products (PDF File, 53.5 KB) * 22 Dec 2010 Selling of Accumulators (PDF File, 62.3 KB) * 16 Sep 2010 Selling of Renminbi Deposit, Investment and Insurance Products (PDF File, 55.3 KB) * 20 May 2010 Implementation of Pre-Investment Cooling-off Period for Retail Customers (PDF File, 478.9 KB) * 13 Jul 2009 Selling of Investment Products * 25 Mar 2009 Implementation of recommendations in the HKMA's Report on Issues Concerning the Distribution of Structured Products Connected to Lehman Brothers (“the HKMA’s Report”) More Speech(es) * 06 Nov 2019 Keynote Speech at Hong Kong Fintech Week 2019 by Eddie Yue, Chief Executive, Hong Kong Monetary Authority * 01 Nov 2019 Keynote Speech at HKAB Distinguished Speaker Luncheon by Eddie Yue, Chief Executive, Hong Kong Monetary Authority * 28 Oct 2013 Treat Customers Fairly Charter Launching Ceremony by Norman T.L. Chan, Chief Executive, Hong Kong Monetary Authority * 11 Jul 2013 HKMA and the Protection of Bank Customers by Norman T.L. Chan, Chief Executive, Hong Kong Monetary Authority (Speech at KPMG Luncheon Talk) * 13 Dec 2012 Evolution of Financial Consumer Protection and Education in Asia by Eddie Yue, Deputy Chief Executive, Hong Kong Monetary Authority (Speech at HKMA-SFC-OECD Asian Seminar) inSight Article(s) * 19 Apr 2022 Eddie Yue on Opportunities and Challenges Brought About by Rapid Growth of Digital Banking Transactions * 06 Nov 2019 Eddie Yue on Embracing Financial Technology (Fintech) (Chinese version only) * 01 Nov 2019 Eddie Yue on Partnership with the Banking Industry (Chinese version only) * 19 Jun 2017 Credit Card Chargeback Protection * 07 Jul 2016 Smart tips on using autopay services * 23 Nov 2015 Norman Chan on Mobile Banking, Customer-Centrism, Financial Inclusion * 21 Jul 2014 Norman Chan on The Two-Pronged Approach to Banking Supervision in Hong Kong * 07 Jul 2014 Norman Chan on My past five years in the HKMA * 22 Apr 2013 Meena Datwani on Consider the Important Facts before you decide to take up an investment-linked assurance scheme (ILAS) product * 01 Nov 2012 Nelson Man On Precautionary Measures to Improve ATM Security * 25 Oct 2011 Meena Datwani on Instalment Payment Plans involving Pre-payment for Goods or Services * 20 May 2010 Meena Datwani on Enhanced Investor Protection through Pre-Investment Cooling-off Period * 01 Dec 2009 Raymond Li on Completion of the Review of the Deposit Protection Scheme More R&M Column (Chinese only) * 24 Aug 2018 Mystery Shopping Programme * 09 Jun 2017 Treat Customers Fairly Charter Quarterly Bulletin Article(s) * Sep 2016 Capacity Building in the Hong Kong Banking Industry (PDF File, 143.7 KB) Other Topics about Banking Conduct and Enforcement * Financial Inclusion * Bank Culture * Director Empowerment * Complaints Handling and Redress Mechanisms * Enforcement Actions * Smart Consumers View All Topics Last revision date : 23 December 2022 Share Back to Top Contact Us Subscribe to Email Alert Follow Us Quick Links Data & StatisticsPublicationsResearchLegislative Council IssuesRegistersAuthorization, Licensing, Designation and ApprovalRegulatory Guides ConsultationsGuide to Hong Kong Monetary, Banking and Financial TermsHotlines of Banks & Stored Value Facility LicenseesJoin UsTender InvitationsFAQs Access to InformationAccessibilityAnnual Open Data PlansAnnual Spatial Data PlansEqual OpportunitiesPrivacy Policy StatementSecurity InformationSitemapTerms and Conditions of Use Explanation of WCAG 2.0 Level Double-A Conformance Web Accessibility Recognition Scheme Brand Hong Kong Corruption Prevention Advisory Service (CPAS) © 2023 Hong Kong Monetary Authority. 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