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Platform



Platform overview

Learn more about Quantum Metric.



Key Capabilities

Session replayUnderstand the "why" behind customer behaviors. Felix AIGen AI
powered session summarization.DashboardsOrganize and monitor your most important
data. JourneysUnderstand which paths customers are taking.Monitoring &
alertsAlerting on aggregate behavior, frustration, and more.Opportunity
analysisAutomatically surface and quantify friction points.Interaction
heatmapsVisualize page-level clicks, scrolls, and attention.Dashboard template
libraryTemplates to improve your experience. Page performanceDiscover and
quantify the impact of slow pages. VisibleVisualize user behavior directly from
your browser. Segment builderSlice your audience with nested segment building.

Platform foundations

Platform intelligenceOur powerful machine learning engine.Mobile app
analyticsPatented mobile analytics technology.Security and privacyBest in class
security technology and polices.AutocaptureCapture over 300 metrics
out-of-the-box.Data ActivationSeamlessly merge any data source.Performance &
overheadLightweight SDKs and tags.Partners & integrationsView our technology and
solutions partners.

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Analytics AI-ssentials.

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predictions.



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Use Cases



Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption
and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with
real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand
real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in
seconds.TechnologySurface and scope customer technical friction in
real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer
the “why” behind the customer experience.CX & VoCBring together qualitative and
quantitative insights.UXDeep insight into behavior, engagement, and
friction.Service & supportImprove customer empathy and contact center
efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product
analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface
pain points and quantify opportunities.Journey analyticsInsights into every
touchpoint across the digital journey.Web analyticsUnderstand and report on
digital performance.Employee experienceAutomatically surface critical friction
on your internal apps and kiosks.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard
templates.

Skip the setup, start analyzing.

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Resources



Resources

ResourcesReview expert guidance and new data. Events & webinarsJoin us for live
or virtual events. BlogThought leadership, trends, and product
insights.Continuous Product DesignThe approach to building better products
faster.

Analytics AI-ssentials.

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predictions.

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About



About us

Our storyHow Quantum Metric started, our leadership team, and how you can get
involved.CareersSee what it's like to work for Quantum Metric, and available
positions.NewsRead the latest announcements and news.

Partner network

Partner programOur key ecosystem of partners. Our partnersSee who already has
joined.

Latest news

Quantum Metric Wins Google Cloud Technology Partner of the Year Award.



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THE WORLD’S FIRST GEN AI DIGITAL ANALYST.

It's like hitting the fast-forward button on your data. Felix AI redefines
session replay efficiency with instant insights.

Learn moreSee Felix AI



Analytics AI-ssentials | Webinar Series

Register to get your guide to the future of AI in analytics: expert insights
from Google Cloud, Insight Partners and others, real-world applications, and
2025 predictions.


REDEFINING HOW DIGITAL TEAMS WORK.

Quantum Metric is the digital analytics platform for business, technology, and
analytics teams.

Get to know our platform

MONITOR AND DETECT


SURFACE REVENUE LEAKS AND SELF-SERVICE FRICTION.

Detect and alert on digital experience anomalies, friction, and errors,
correlated to business KPIs in real-time.

Learn about experience alerts


QUANTIFY AND DIAGNOSE


ELIMINATE DATA BOTTLENECKS ACROSS DIGITAL TEAMS.

Automatically capture user data. Quickly validate technical errors or confusing
UX design. Quantify to prioritize across stakeholders.

See our web and mobile session replay


DISCOVER AND OPTIMIZE


PRIORITIZE OPPORTUNITIES THAT DRIVE THE BIGGEST LIFT.

Compare experiments, explore customer behavior, and determine what enhancements
to deliver next.

Discover page-level analysis


Following optimization using Quantum Metric insights, the Korean Air app-store
rating has risen from 2.9 up to 4.6.

- Jinsoo Ko, Product Manager


Read their story


Quantum Metric provides a single source of truth around our customers'
experience. All stakeholders can easily see and understand the impact of a
problem and agree on solutions. Using Quantum Metric has genuinely brought our
technology and business teams closer together.

- Steven Teo, Head of Innovations and Digital Controls


Read their story


Quantum Metric has helped lululemon systematically chip away at checkout errors,
which has had a multi-tens of millions of dollars in revenue impact.

- Danny Ryder, Chief Digital Officer


Read their story


One of the challenges with traditional analytics is that you have to prescribe
what you want to measure. Often it's what you are not looking at that is what
holds you back. That is where Quantum Metric’s machine learning has been a big
game changer for us.

- Dylan Jacques, Technology Director


Read their story



TRUSTED BY ENTERPRISES. LOVED BY PEOPLE.

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4.6



245 verified reviews

as of July 2024

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4.2



55 verified reviews

as of July 2024

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4.5



83 verified reviews

as of July 2024

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4B+sessions each month.

40%of the worldwide internet users.


START FOCUSING ON OPPORTUNITIES THAT DRIVE THE BIGGEST LIFT.

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