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HP US PRIVACY STATEMENT

HP recognizes that privacy is a fundamental human right and further recognizes
the importance of privacy, security and data protection to our customers and
partners worldwide. As a global organization, with legal entities, business
processes, management structures, and technical systems that cross international
borders, we strive to provide protections across all of our operations that
exceed legal minimums and to deploy consistent, rigorous policies and
procedures. As used in this statement, terms such as “we,” “us,” “our,” and
“Company” refer to HP branded companies and current and future affiliates, as
defined by local law (herein "HP"). Contact information for HP’s Privacy Office
appears on the Exercising Your Rights & Contacting Us section below.

This Privacy Statement (sometimes known as Privacy Policy as prescribed by local
law), informs you of our privacy practices and of the choices you can make and
rights you can exercise in relation to your personal data, including information
that may be collected from your online activity, use of devices, and
interactions you have with HP offline, such as when you engage with our customer
support representatives. This Privacy Statement applies to all of our services
and is intended for our audience located in the United States, as well as
HP-owned websites, domains, services (including device management),
applications, subscriptions (i.e., Instant Ink) and products, and those of our
subsidiaries in the United States (collectively “HP Services”). For certain HP
Services we may provide you with additional privacy information that supplements
this Statement. Supplemental Statements for specific products and services can
be found here. If you are not located in the in the United States, HP provides
the Service to you under the HP Worldwide Privacy Statement or the Mainland
China Privacy Statement.

This Privacy Statement does not apply to HP employees or former employees as it
does not cover employment related data, nor to any personal data we process on
behalf of our business customers when we provide services. The contracts we have
with our business customers control how we process your personal data in this
context. If you are a customer, employee or contractor of one HP’s business
customers and have questions about your personal data we recommend that you
contact HP’s business customer in the first instance and, if needed, will
provide assistance to them in responding to your questions. 

Throughout this document references to ‘’local law’’ or ‘’applicable law’’ refer
to US Federal law, US State privacy laws and local laws applicable to where you
reside in the United States.



Our Privacy Principles




We have an accountability-based program, and we are committed to the following
principles, which are based on internationally recognized frameworks and
principles of privacy and data protection:




LAWFULNESS, FAIRNESS & TRANSPARENCY

We process personal data in accordance with local law and with transparency and
fairness to you. Our data processing activities are conducted: 1) with your
consent; 2) in order to fulfill our obligations to you; 3) for the legitimate
purposes of operating our business, advancing innovation and providing a
seamless customer experience; or 4) otherwise in accordance with law.

 



NOTICE & CHOICE OF DATA USE 

We are transparent and provide clear notice and choice to you about the types of
personal data collected and the purposes for which it is collected and
processed. We will not use personal data for purposes that are incompatible with
these Principles, our Privacy Statement or specific notices associated with HP
Services.

 



DATA ACCESS 

We provide you with reasonable access along with the ability to review, correct,
amend or delete the personal data you have shared with us.



DATA INTEGRITY & PURPOSE LIMITATION

We only process personal data for the purposes described at the time of
collection or for additional compatible purposes in accordance with local law.
We take reasonable steps to ensure that personal data is accurate, complete and
current and we only collect personal data which is relevant and limited to what
is necessary for the purposes for which it is collected. We will keep personal
data for no longer than is necessary for the purposes for which it was collected
and then, unless legally required to keep longer, we will securely delete or
destroy it.



 DATA SECURITY 

To protect personal data against unauthorized use or disclosure we implement
strong information security controls in our own operations and offer
market-leading products and solutions with high levels of data security
protection.



ACCOUNTABILITY

As an accountable organization, we have appropriate policies and procedures that
promote good practices, which, taken as a whole, allow us to demonstrate our
capacity to comply with applicable privacy laws.

Personal data will only be shared with third parties and processors (often
referred to as service providers or contractors) with whom we have a business
relationship or manage or support certain aspects of our business operations on
our behalf. All parties are obligated by contract, as required by law or
regulation, to provide equivalent levels of protection and follow our HP’s
privacy policies and practices for handling personal data.



RECOURSE, OVERSIGHT & ENFORCEMENT

We are committed to resolving any concerns regarding your personal data. We
voluntarily participate in several international privacy programs that provide
recourse to individuals if they feel HP has not adequately respected their
rights in accordance with applicable laws.


OUR PRIVACY PRINCIPLES



International Data Transfers




As a company, it is possible that any information you provide may be transferred
to or accessed by HP entities worldwide to perform processing activities such as
those described in this Privacy Statement in connection with your use of our
products and services. If we do so, we will address any applicable legal
requirements on international transfers between countries such contractual
mechanisms and international privacy programs set out below, to ensure that any
transferred personal data remains protected and secure, wherever it may be.
Depending on your country of residence to such transferred data, the different
privacy programs below may apply based on applicable law (listed purely in
alphabetical order): 

APEC CROSS-BORDER PRIVACY RULES 

HP’s privacy practices described in this Statement comply with the APEC Cross
Border Privacy Rules System (“CBPR”), including transparency, accountability,
and choice regarding the collection and use of your personal data, as well as
the Privacy Recognition for Processors system (“PRP”). The CBPR and PRP
certifications do not cover information that may be collected through
downloadable software on third-party platforms. The APEC CBPR and PRP systems
provide a framework for organizations to ensure protection of personal data
transferred among participating APEC economies. More information about the APEC
framework can be found here. 

If you have an unresolved privacy or data use concern related to HP’s APEC
Certification that we have not addressed satisfactorily, please contact our
U.S.-based third-party dispute resolution provider (free of charge). 

View our APEC CBPR certification

View our APEC PRP certification



     




BINDING CORPORATE RULES 

HP’s Binding Corporate Rules (“BCR”) ensure that personal data transferred from
the European Economic Area (“EEA”) is adequately protected while being processed
by any of HP’s global entities in accordance with applicable laws. HP transfers
of personal data from the EU are conducted in accordance with the following
approved BCR: 

 * HP’s BCR for Controller (“BCR-C”) – Effective in 2011, HP’s BCR-C cover
   transfers of the personal data of existing and prospective HP consumer
   customers, as well as HP employees and job candidates as job candidates. 
 * HP’s BCR for Processor (“BCR-P”) – Approved by the majority of Data
   Protection Regulators in the EEA and Switzerland, effective in 2018. HP’s
   BCR-P is available to HP’s enterprise customers to facilitate the transfer of
   their personal data from the EEA. 

More information about our BCRs can be found here.

EU-US PRIVACY SHIELD 

Although not used for data transfers as of July 16th, 2020, HP complies with the
EU-US Privacy Shield Framework as set forth by the US Department of Commerce
regarding the collection, use, and retention of personal data from European
Union member countries. HP has certified that it adheres to the Privacy Shield
Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data
Integrity and Purpose Limitation, Access and Recourse, Enforcement and
Liability. If there is any conflict between the policies in this privacy policy
and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
To learn more about the Privacy Shield program, and to view our certification
page, please visit www.privacyshield.gov

In compliance with EU-US Privacy Shield Principles, HP commits to resolve
complaints about your privacy and our collection or use of your personal data.
European Union individuals with inquiries or complaints regarding this privacy
policy should first contact the HP’s Chief Privacy and Data Protection Officer. 

HP has further committed to refer unresolved privacy complaints under the EU-US
Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative
dispute resolution provider located in the United States and operated by the
Council of Better Business Bureaus. If you do not receive timely acknowledgment
of your complaint, or if your complaint is not satisfactorily addressed, please
visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and
to file a complaint. 

If your complaint is not resolved through the above channels, under limited
circumstances you may be able to invoke binding arbitration before a Privacy
Shield Panel. 

HP is subject to the investigatory and enforcement powers of the U.S. Federal
Trade Commission, or any other U.S. authorized statutory body. 

The following list includes all HP entities covered by Privacy Shield:

*PrinterOn America Corporation; HP Inc; Hewlett-Packard World Trade, LLC; HPQ
Holdings, LLC; Compaq Information Technologies, LLC; Indigo America, Inc;
Hewlett-Packard Enterprises, LLC; HPI J1 Holdings LLC; HP R&D Holding LLC; HPI
Federal LLC; HPI Brazil Holdings LLC; HPI Bermuda Holdings LLC; HP Hewlett
Packard Group LLC; Hewlett-Packard Company Archives LLC; HP US Digital LLC; HP
Jade Holding LLC; HP Health Solutions Inc; HP Licensing Holding LLC; HP USA
Manufacturing LLC; HP Technology Holdings LLC; Teradici Inc; Hewlett-Packard
Development Company, L.P; Tall Tree Insurance Company.





INTERNATIONAL DATA TRANSFERS



How We Use Data




We collect, use, disclosure, and otherwise process personal data as defined by
applicable law to manage your relationship with HP and HP Services and to better
serve you when you are using HP Services by personalizing and improving your
experience. We use and otherwise process your data for the following business
purposes:




  

CUSTOMER EXPERIENCE

Providing you with a seamless customer experience by maintaining accurate
contact and registration data, delivering comprehensive customer support,
through a number of mediums including online message and chat centers,
communicating with you about offering products, services, subscriptions and
features that may interest you and enabling you to participate in contests,
outbound satisfaction calls and surveys, customer incentives, benefits, and
loyalty rewards. We also use your data to deliver a tailored experience, to
personalize the HP Services and communications you receive and to create
recommendations based on your use of HP Services.




 

  




TRANSACTION SUPPORT

Assisting you in completing transactions and orders for our products or
services, administering your account, processing payments, arranging shipments
and deliveries and facilitating repairs and returns.




 

  




PRODUCT SUPPORT & IMPROVEMENT

Communicating to you about product features not addressed through Customer
Service or Administrative Communications. These include features to improve the
performance and operation of our products, solutions, services and support,
including warranty support and timely firmware and software updates and alerts
to ensure the continued operation of the device or service. For more
information, please see the section on Information Automatically Collected.

 

 

  

ADMINISTRATIVE COMMUNICATIONS

Communicating with you about HP Services. Examples of administrative
communications may include responses to your inquiries or requests, service
completion or warranty-related communications, safety recall notifications,
communications required by law or applicable corporate updates related to
mergers, acquisitions or divestitures.




 

   

SECURITY

Maintaining the integrity and security of our websites, products, features and
services and preventing and detecting security threats, fraud or other criminal
or malicious activity that might compromise your information. When you interact
with us, we will also take reasonable steps to verify your identity, such as
requiring a password and user ID, before granting access to your personal data.
We may also maintain additional security measures, such as CCTV, to safeguard
our physical locations.




 

 

 

BUSINESS OPERATIONS

Conducting ordinary business operations, verifying your identity, making credit
decisions if you apply for credit, conducting business research, analytics,
planning and strategy, corporate reporting and management, sales related
activities, staff training and quality assurance purposes (which may include
monitoring or recording calls to our customer support) and outreach.

 

 

  




RESEARCH & INNOVATION

Innovating new and existing new products, features and services using research
and development tools and incorporating data analysis activities. 

  

MARKETING AND ADVERTISING

Providing personalized promotional offers (in accordance with your Privacy
Preferences) on HP Services through e-mail, SMS/text-messages, in application
marketing and third-party platforms and other selected partner websites (for
example, you might see an advertisement for a product on a partner site that you
have recently viewed on an HP site). In accordance with your stated
communication preferences, we may also share some of your information with
selected partners, marketing service providers and digital marketing networks to
present advertisements that might interest you in other sites or mobile
applications.




 

  

COMPLIANCE WITH LAW

Compliance with applicable laws, regulations, court orders, government and law
enforcement requests, to operate our services and products properly and to
protect ourselves, our users and our customers and to solve any customer
disputes. The information collected may also be used to investigate security
incidents and potential breaches of personal data, notify individuals and third
parties of the breach and to prepare to defend lawsuits.




 

  

ARTIFICIAL INTELLIGENCE / MACHINE LEARNING

As user interfaces become more complex and personalized, HP may use data to
allow devices to better tailor services towards a customer in terms of the way
information or tasks are presented. For example, using body and biometric data
(with your consent) to enhance customer experience around our products and
services, such as device security and virtual reality applications. 




 

  

SERVICE DELIVERY

Where automatic data collection is strictly necessary for providing HP Services
or delivering a product that you have requested. Without the collection of
telemetry (such as Printer Usage Data) and personal data we cannot provide
certain services of functionality we have agreed to provide to the customer. In
addition, we may use automatic data collection to support and improve HP
Services and support business operations relating to HP Services.




  

ACCOUNT MANAGEMENT

When using our products and services, including our online stores, you may
create sign in credentials or an account with HP. When you create these
credentials with your e-mail address and password, a unique identifier is
created that allows you to use the same credentials for all our services.
Depending on the Services you are engaged with, the information associated with
your credentials or account may also include delivery address, payment card
information and history, details of purchased and connected devices, device and
connection settings, device service usage data, as well as your preferences for
recommendations and offers from HP. 

 

Examples of categories of personal data will be found and described in the next
section, but see our Data Collection and Use Matrix to find a quick-reference
guide to know how we use this data in relation to our purposes and with whom we
share your data.

HOW WE USE DATA



What Data We Collect

Personal data is any information that personally identifies you or from which
you could be identified either directly or indirectly. We may collect your
personal data through your use of HP Services or during interactions with HP or
HP representatives.



The categories of personal data we collect from you depends on the nature of
your interaction with us or on the HP Services you use, but may include the
following:


INFORMATION COLLECTED ABOUT YOU

 * Contact Data – We collect personal and/or business contact information
   including your first name, last name, mailing address, telephone number, fax
   number, email address and other similar data and identifiers.

 * Payment Data – We collect information necessary for processing payments and
   preventing fraud, including credit/debit card numbers, security code numbers
   and other related billing information.

 * Account Data – We collect information such as how you purchased or signed up
   for HP Services, your transaction, billing and support history, the HP
   Services you use and anything else relating to the account you create.

 * Location Data – We collect geolocation data when you enable location-based
   services or when you choose to provide location-related information during
   product registration or when interacting with our website.

 * Security Credentials Data – We collect user IDs, passwords, password hints,
   and similar security information required for authentication and access to HP
   accounts.

 * Demographic Data – We collect, or obtain from third parties, certain
   demographic data including, for example, country, gender, age, preferred
   language, and general interest data.

 * Preferences – We collect information about your preferences and interests as
   they relate to HP Services (both when you tell us what they are or when we
   deduce them from what we know about you) and how you prefer to receive
   communications from us.

 * Social Media Data – We provide social media features that enable you to share
   information with your social networks and to interact with us on various
   social media sites. Your use of these features may result in the collection
   or sharing of information about you, depending on the feature. We encourage
   you to review the privacy policies and settings on the social media sites you
   use to make sure you understand the information that is collected, used, and
   shared by those sites.

 * Body and biometric Data – When you use our products, you might provide us
   with information about your body, such as your height or weight, or gait to
   create personalized objects with our 3D Print technology. With your
   permission, some of our products may collect biometric information (such as a
   fingerprint) to perform functions on the device.

 * Other Unique Identifying Information – Examples of other unique information
   that we collect from you include product serial numbers, information you
   provide when you interact in-person, online or by phone or mail with our
   services centers, help desks or other customer support channels, your
   written, voice or video responses to customer surveys or contests or
   additional information you have provided to us to facilitate delivery of HP
   Services and to respond to your inquiries. If you apply for instant credit,
   we may ask you to provide additional personal data such as salary,
   government-issued identification number, banking/financial account
   information, and other information (for example from credit reporting
   agencies) for authentication purposes and to verify credit worthiness.

 * Specific HP-Service Data Collection – Select HP Services, such as HP Gaming
   and Immersive Applications may collect additional types of data to enable
   functionality and specialized features. To learn more about a specific HP
   Service, please click here.

INFORMATION AUTOMATICALLY COLLECTED 

 * Printer Usage Data – We collect printer usage data such as pages printed,
   print mode, media used, ink or toner cartridge type (in particular, whether
   non-original cartridges, or cartridges with a non-HP chip or electronic
   circuitry are used), file type printed (.pdf, .jpg, etc.), application used
   for printing (Word, Excel, Adobe Photoshop, etc.), file size, time stamp, and
   usage and status of other printer supplies. We do not scan or collect the
   content of any file or information that might be displayed by an application.

 * Device Data – We collect information about your computer, printer and/or
   device such as operating system, firmware, amount of memory, region,
   language, time zone, model number, first start date, age of device, device
   manufacture date, browser version, device manufacturer, connection port,
   warranty status, unique device identifiers, advertising identifiers and
   additional technical information that varies by product.

 * Application Data – We collect information related to HP applications such as
   location, language, software versions, data sharing choices and update
   details. In cases where we incorporate technologies from third parties, data
   may be shared between the third party and HP and appropriate notice will
   provided at the application level.

 * Performance Data – We collect information regarding the performance of
   individual device hardware components, firmware, software and applications.
   Examples of the data we collect include information relating to memory and
   processor performance, environmental conditions and systems failures,
   printing events, features, and alerts used such as “Low on Ink” warnings, use
   of photo cards, fax, scan, embedded web server, and additional technical
   information that varies by device.

 * Website Browsing Data – We collect information about your visits to and your
   activity on our HP websites, applications or websites “powered by” another
   company on our behalf including the content (and any ads) that you view and
   interact with, the address of the website from which you arrived and other
   clickstream behavior (such as the pages you view, the links you click or
   which items you've added to your shopping basket). Some of this information
   is collected using cookies, web beacons, embedded web links and similar
   technologies. To learn more, please read our Use of Cookies and other
   Technologies Statement.

 * Anonymous or Aggregated Data – We collect anonymous answers to surveys or
   anonymous and aggregated information about how our HP Services are used. In
   certain cases, we apply a process of de-identification or pseudonymisation to
   your data to make it reasonably unlikely to identify you through the use of
   that data with available technology.

Please note: Some web browsers incorporate “Do Not Track” features. Currently,
no industry standard exists for handling “Do Not Track” requests, therefore at
this time, our websites may not respond to “Do Not Track” requests or headers
from these browsers.
 
INFORMATION FROM THIRD-PARTY SOURCES
We collect data from the following third parties:

 * Data brokers, social media networks and advertising networks –
   Commercially-available data such as name, address, email address,
   preferences, interests, and certain demographic data. For example, personal
   data may be collected when you access our applications through social media
   logins (i.e., logging in to our applications using your Facebook or other
   social media credentials). The basic details we receive may depend on your
   social network account privacy settings.

 * HP Partners – If you purchase HP Services from an HP partner, we may receive
   certain information about your purchase from that partner. We may also
   receive cookie data and insights.

 * Fraud prevention or credit reporting agencies – Data collected to prevent
   fraud and in connection with credit determinations.

 * HP Enterprise Customers – In order to provide certain HP Services at an
   enterprise level, your business contact data may be provided to HP by a
   designated entity within your business or enterprise (such as a member of
   your IT department).

 * Analytics Providers – We also receive non-personal data, such as aggregated
   or de-identified demographic/profile data, from third-party sources including
   selected partners and companies that specialize in providing enterprise data,
   analytics and software as a service.

In order to ensure data accuracy and offer a superior customer experience by
providing you with better personalized services, content, marketing and ads, in
some cases we link or combine the information that we collect from the different
sources outlined above with the information we collect directly from you. For
example, we compare the geographic information acquired from commercial sources
with the IP address to derive your general geographic area. Information may also
be linked via a unique identifier such as a cookie or account number.

Where necessary, we obtain information to conduct due diligence checks on
business contacts as part of our anti-corruption compliance program and in
accordance with our legal obligations.

IF YOU CHOOSE NOT TO PROVIDE DATA

You are not required to share the personal data that we request, however, if you
choose not to share the information, as permitted by local law, in some cases we
will not be able to provide you with some HP Services, certain specialized
features or be able to effectively respond to any queries you may have.

WHAT DATA WE COLLECT



Sensitive Data 



In certain situations, some personal data we collect may be considered sensitive
as defined by local law. We will always ensure that such processing is lawful as
outlined in this Privacy Statement and as otherwise permitted by law or as
permitted with your consent and implement robust measures to protect such
information. To the extent, we use or disclose your sensitive personal data for
purposes other than those permitted by applicable law, you have the right to
limit the use and disclosure of your sensitive personal data on a going-forward
basis at any time as set forth in applicable law. You may request that we limit
the processing of your sensitive personal data (if any, and as permitted by
applicable law) Opt-out by using our web form at HP’s Chief Privacy and Data
Protection Officer.

SENSITIVE DATA 



Children’s Privacy

Unless otherwise stated for a specific product or service, HP Services are made
for the general public and are not directed at children (as defined by the U.S.
Children’s Privacy Protection Act, COPPA, and applicable local law). If we do
so, HP will collect personal data from children with the previous consent of
their parents or legal guardians or as otherwise permitted by applicable law. If
HP becomes aware of data belonging to a child, HP will process children's
personal data as sensitive personal data and comply with special rules regarding
sensitive personal data in accordance with applicable law. If you are a parent
or guardian and you believe we have inadvertently collected information from
your child or used/shared information from your child through our products and
services without your consent, please contact us at HP’s Chief Privacy and Data
Protection Officer and we will remove the data to the extent required by
applicable law.

CHILDREN’S PRIVACY



How We Retain and Keep Your Data Secure

To prevent loss, unauthorized access, use or disclosure and to ensure the
appropriate use of your information, we utilize reasonable and appropriate
physical, technical, and administrative procedures to safeguard the information
we collect and process. HP retains data as required or permitted by law and
while the data continues to have a legitimate business purpose.

When collecting, transferring or storing sensitive information such as financial
information we use a variety of additional security technologies and procedures
to help protect your personal data from unauthorized access, HP Privacy
Statement use, or disclosure. When we transmit highly confidential information
(such as credit card number or password) over the internet, we protect it
through the use of encryption, such as later versions of the Transport Layer
Security (“TLS”) protocol.

As part of real-time payment processing, we also subscribe to fraud management
services. This service provides us with an extra level of security to guard
against credit card fraud and to protect your financial data in accordance with
industry standards.

We keep your personal data for as long as necessary to provide you with HP
Services, for legitimate and essential business purposes, such as making
data-driven business decisions, complying with our legal obligations, and
resolving disputes. HP is committed to protecting the privacy of all personal
data processed and aims to ensure that personal data is not kept for longer than
is necessary for the purpose for which it was collected, held, and processed.
The retention periods for HP held personal data vary depending on whether or not
that data is held as part of a legally required business record. Personal Data
contained in records, including records relating to customer and vendor
transactions, are maintained while active and as required by local law. Personal
data contained in non-records is managed in accordance with the Personal Data
Retention Policy, which sets retention limits. Following the expiration of the
relevant retention period, information is permanently erased and destroyed in a
manner where it cannot be reproduced.



At your request, we will delete or anonymize your personal data so that it no
longer identifies you, unless we are legally allowed or required to maintain
certain personal data. Because of the complexity of deleting data from inactive
long-term backups, we can’t delete personal data that is inactive. If for any
reason the data from backups is restored, we will deidentify or delete the data
from active systems.

HOW WE RETAIN AND KEEP YOUR DATA SECURE



How We Share Data

We do not, and will not, sell personal data to third parties as the term “sell”
is traditionally understood. Nonetheless, in some jurisdictions sharing personal
data in a commercial context may be defined as selling personal data. You can
find more information on the categories of recipients with whom we have
disclosed personal data, by clicking here (during but not limited to twelve (12)
months as required by local law). We will only disclose, sell, or share your
personal data, when applicable, with the appropriate contractual obligations in
place. For more information about opting out of sell or share please see the
“Exercising Your Rights & Contacting Us” section.

SHARING WITH HP COMPANIES  

We may transfer your personal data to other HP entities in the US and worldwide
for the purposes outlined in this Privacy Statement. To ensure that your
personal data is secure and as part of our participation in the APEC Cross
Border Privacy Rules, Binding Corporate Rules and Privacy Shield like programs,
HP entities are contractually bound to comply with our privacy requirements.  

Furthermore, our privacy guidelines are communicated to our HP employees on an
annual basis as part of our mandatory training.  

Where the international privacy programs identified above do not apply, you
agree to accept HP’s Privacy Statement when registering a product or for a
service, creating an account, or otherwise providing us with your personal data,
you consent to the transfer of your personal data throughout the global HP
network of entities.  

SHARING WITH SERVICE PROVIDERS & PARTNERS  

We engage service providers or partners to manage or support certain aspects of
our business operations on our behalf. These service providers or partners may
be located in the US or in other global locations and may provide services such
as credit card processing and fraud management services, customer support, sales
pursuits on our behalf, order fulfillment, product delivery, content
personalization, advertising and marketing activities (including digital and
personalized advertising), IT services, email service providers, data hosting,
live-help, debt collection and management, customer satisfaction surveys or
support of HP websites. Our service providers and partners are required by
contract to safeguard any personal data they receive from us and are prohibited
from using the personal data for any purpose other than to perform the services
as instructed by HP. In some cases, HP might contact you to measure your
satisfaction with the delivery of our products and services provided by those
service providers and partners.  

SHARING OTHER INFORMATION WITH ADVERTISERS  

We may also transfer information about you to advertising partners (including
the ad networks, ad-serving companies, and other service providers we may use)
so that they may recognize your devices and deliver interest-based content and
advertisements to you. The information may include your name, postal address,
email, device ID, or other identifier in encrypted form. The providers may
process the information in hashed or de-identified form. These providers may
collect additional information from you, such as your IP address and information
about your browser or operating system and may combine information about you
with information from other companies in data sharing cooperatives in which we
participate. For more information, please read the HP Communications section.

If applicable in your jurisdiction, once you have opted out of the sale or
sharing (and as applicable law in your jurisdiction), we will no longer sell or
share your personal data with third parties as defined by relevant law (except
in an aggregated or de-identified manner so it is no longer personal data), but
we will continue to share your personal data with our service providers, which
process it on our behalf.

SHARING WITH OTHER THIRD PARTIES  

We may also share your personal data with: (i) credit reference and fraud
prevention agencies; (ii) debt collection agencies (for outstanding debts with
us); or (iii) insurance providers if you have purchased an insurance policy
through us (e.g., Care Packs). If you choose to provide personal data to other
companies, that personal data will be handled according to the privacy policy of
those companies, which may differ from HP’s policies and practices.

CORPORATE TRANSACTIONS   

Circumstances may arise where, whether for strategic or other business reasons,
HP decides to sell, buy, merge or otherwise reorganize businesses. In such
transactions, we may disclose or transfer your personal data to prospective or
actual purchasers or receive personal data from sellers. Our practice is to seek
appropriate protection for your personal data in these types of transactions.  

COMPLIANCE WITH LAW  

We may also share your personal data when we believe, in good faith, that we
have an obligation to: (i) respond to duly authorized information requests of
law enforcement agencies, regulators, courts and other public authorities,
including to meet national security or other law enforcement requirements; (ii)
comply with any law, regulation, subpoena, or court order; (iii) investigate and
help prevent security threats, fraud or other criminal or malicious activity;
(iv) enforce/protect the rights and properties of HP or its subsidiaries; or (v)
protect the rights or personal safety of HP, our employees, and third parties on
or using HP property when allowed and in line with the requirements of
applicable law.  




HOW WE SHARE DATA



Non-Discrimination and Loyalty Programs



We will not discriminate against you for exercising your rights and choices,
although some of the functionality and features available on HP Services may
change or no longer be available to you as the data might be necessary to
provide some functionalities or features.

HP has developed different loyalty programs available for US consumers where
they receive benefits for their participation. These financial incentives are
not linked to any exchange of personal data, aside from the necessary data to
create an account; and therefore, we assign no value to the sharing of personal
data. 

To enter our Loyalty Programs, you will be informed about the material terms and
conditions of participation, and they will be governed by this Privacy
Statement. A member can Opt-out of the HP Rewards Loyalty Program at any time  

In the event that HP develops a loyalty program based on sharing your personal
data, a notice explaining the terms and conditions of the financial incentives
will be included in the general participation terms and conditions for the
program.

NON-DISCRIMINATION AND LOYALTY PROGRAMS



HP Communications



You can make or change your choices regarding subscription or general
communications from HP at the data collection point or by using other methods,
which are described in this section. These options do not apply to
communications primarily for the purpose of administering order completion,
contracts, support, product safety warnings, driver updates, or other
administrative and transactional notices where the primary purpose of these
communications is not promotional in nature.

MARKETING & SUBSCRIPTION COMMUNICATIONS

HP marketing communications provide information about products, services, and/or
support and you can select how these communications are delivered – e.g., via
postal mail, email, telephone, fax or mobile device. Marketing communications
may include new product or services information, special offers, personalized
content, targeted advertising, or invitations to participate in market research
or compliance reviews. Subscription communications include email newsletters,
software updates, etc. that may be expressly requested by you or which you
consented to receive.


You may opt out of receiving these general communications by using one of the
following methods: 

 * Select the email’s “Opt out” or “Unsubscribe” link, or follow the
   instructions included in each email communication. 
 * To unsubscribe from messages delivered to mobile phones, reply to the message
   with the words “STOP” or “END.”

You can also disable automatic data collection tools, such as web beacons, in
email messages by not downloading images contained in messages you receive (this
feature varies depending on the email software used on your personal computer).
However, doing this may not always disable data collections in the email message
due to specific email software capabilities. For more information about this,
please refer to the information provided by your email software or service
provider.



COOKIES AND CHOICES

HP provides you with choices about the setting of cookies and other automatic
data collection tools through our Cookie Preferences Center. You can learn more
about our use of these tools in our Use of Cookies and other Technologies
Statement. You can adjust your preferences by visiting our Cookie Preferences
Center.

HP COMMUNICATIONS



Exercising Your Rights & Contacting Us



Your Privacy Rights 

You have the right to ask us for a copy of any personal data that you have
provided to us or that we maintain about you and to request an explanation about
the processing, which will detail the categories of personal data, the
categories of sources from which the personal data is collected, the purposes
for collecting or sharing personal data, the categories of third parties to whom
HP discloses personal data, and the specific pieces of personal data HP has
collected about you. In addition, you have the right to withdraw any consent
previously granted or to request correction, amendment, restriction,
anonymization, or deletion of your personal data; and to obtain the personal
data you provide with your consent or in connection with a contract in a
structured, machine-readable format and to ask us to transfer this data to
another data controller.  

You also have the right to object to the processing of your personal data in
some circumstances, including when we are using your data for direct marketing
or to create a marketing profile. Please see the HP Communications Section for
guidance on how to manage your preferences for marketing and subscription
communications.  

You have the right to limit HP’s use and disclosure of sensitive personal data
about you for a specific HP purpose (if any, and as permitted by applicable
law), and the right to obtain information about financial incentives that we
offer to you, if any.  

In addition to the privacy controls available to you via this Privacy Statement,
you can control your device data collection. In some instances, product usage
data (not content of files) is collected and processed in order to deliver to
you the essential functionality of an HP Service, such as remote printing,
Instant Ink or other web-enabled service. You can control device data collection
yourself through your device settings and preferences. HP is not in a position
to adjust your data collection settings without your active participation.
Disabling data collection may affect the availability or functionality of such
services. Data collected for the fulfilment of such essential functionality will
not be processed for direct marketing purposes. If you need assistance in
adjusting your data collection settings, please contact HP Customer Support with
your device details.  

In certain cases, these rights may be limited, for example if fulfilling your
request would reveal personal data about another person or if you ask us to
delete information which we are required by law to keep it.  

In case automated decision-making occurs, HP will take the appropriate steps to
ensure it takes place as required by applicable law.

How to Exercise Your Privacy Rights and Make Your Privacy Requests 

To exercise your rights, or if you have any questions or concerns about this US
Privacy Statement and our privacy practices, our collection and use of your
information or a possible data breach, you can, or by entrusting an authorized
agent, submit your privacy requests by clicking on the HP Chief Privacy and Data
Protection Officer form.


HP Inc.  
Global Legal Affairs  
ATTN: Privacy Office  
1501 Page Mill Road  
Palo Alto, California 94304  
USA   
You can request us to stop selling or sharing of personal data outside of your
browsing activity, by using the"Do Not Sell or Share My Personal Information"
request form.
For questions, concerns or complaints related to our participation in the EU-US
Privacy Shield or APEC CBPRs, please read about these programs in
our International Data Transfers section.  



How We Manage your Privacy Requests 

Upon receipt of your communication, our representative will contact you within a
reasonable time to respond to your questions or concerns. In some cases, we may
request further information to verify your identity, complete you request, ask
for the service your request refers to, clarify the nature of your request,
remedy any deficiencies with your request, or let you know if we need more time,
as permitted in applicable law. Please refrain from sending us sensitive
personal data. 

You can designate someone else to make a request on your behalf. To protect your
information, we will ask for a signed permission from you authorizing the other
person to submit a request on your behalf. If applicable, we will contact you to
confirm that you have provided the authorized agent permission to submit the
request before we respond to your authorized agent’s request.  


Timing 

We will acknowledge receipt of your request within 10 business days after we
receive your request. You will receive our response to your request within 45
days of your request, unless we provide you with notice that it will take more
than 45 days to respond (in that case, we won't take more than 90 days to
respond). 



EXERCISING YOUR RIGHTS & CONTACTING US



Supplementary Privacy Notice for California Residents




California “Shine the Light” Privacy Rights 

If you are a California resident, the California Consumer Privacy Act (“CCPA”)
requires us to provide you with some additional transparency information.  

This State Consumer Privacy Notice supplements the transparency information in
our Privacy Statement and applies solely to California residents. The Privacy
Statement includes what personal data is collected, the source of the personal
data, and the business and commercial purposes (as that term is defined by
California law) of use, as well as whether HP discloses, sells, or shares that
personal data and if so, the categories of third parties to whom it is
disclosed, sold and shared (as that term is defined by California law). More
information about how HP handles personal data in connection with specific HP
services or products can be found here. This Notice does not apply to personal
data we collect from our employees or job applicants. 

HP does not discriminate in response to privacy rights requests. HP also does
not use or disclose sensitive personal data for any purposes that would require
a user to exercise a right to limit according to California law.  

What Data We Collect About You

HP collects personal data to provide our services and protect and improve the
customer experience. To learn more about the categories of personal data we
collect, use, disclose, share, sell, or otherwise process, including categories
of sensitive personal data, to be collected, please see the “What Data We
Collect” section.  

How We Use Your Data 

HP appreciates that our services are used for purposes of managing the
relationship with HP and to better serve California residents by personalizing
their experience and interaction with us for which the categories of personal
data, including categories of sensitive personal data, are collected, and used.
For information on how HP collects, and uses personal data, please visit the
 “How We Use Data” section. 

Categories of Recipients or Third Parties with whom the Information was
Disclosed, Sold or Shared

For information on the categories of personal data about California residents
and the categories of recipients or third parties to whom the information was
disclosed, sold, or shared for the purposes described in the “How We Use Data”
section in the preceding twelve (12) months, please see the “How We Share Data”
section.

How We Protect Your Data 

We will retain the personal data consistent with our internal record-retention
policies and for as long as is necessary to provide products and services to
California residents or as required by law. Please see “How We Retain and Keep
Your Data Secure” for more information on retention of personal data. 

Your California Rights

California residents have a right to know, access, correct, limit, and delete
their personal data under the California law by exercising their rights directly
or through an authorized agent visiting the above “Exercising Your Rights &
Contacting Us” section of the Privacy Statement.

California residents can also request us to stop selling or sharing of personal
data outside of your browsing activity, by using the “Do Not Sell or Share My
Personal Information Request" form.  Similarly, California residents can
exercise your right to Opt-out of selling or sharing that occurs during your
browsing activity in the below “Additional Rights for California and Virginia
Residents” section.

Our HP US Privacy Statement    

We regularly review and update our HP US Privacy Statement to ensure that it
reflects our personal data handling and privacy practices and facilitates
monitoring of compliance by our California consumers. You can access and receive
a copy of our US HP Privacy Statement at any time and free of charge by clicking
here.


SUPPLEMENTARY PRIVACY NOTICE FOR CALIFORNIA RESIDENTS



Additional Rights for California and Virginia Residents



California and Virginia privacy laws permit consumers who are California and
Virginia residents to request us to stop selling or sharing their personal data
with third parties. If you are a California or a Virginia resident, this section
applies to any personal data that we collect about you under in accordance with
your respective state's privacy laws.  


Obtaining Information about the Sale or Sharing of your Personal Data 

You can request and obtain from us further information regarding those
categories of third parties to whom your personal data was disclosed, sold, or
shared (if any, and as defined under applicable law), the purposes for
collecting, selling or sharing your personal data, and the categories of
personal data disclosed, sold or shared, as provided for in the local law. To
make such a request, please contact us by using the HP’s Chief Privacy and Data
Protection Officer form.  


Your Right to Opt-out


As a Consumer, you have the right to Opt-out, this means you the right to direct
HP to not sell or share personal data about you to third parties, as defined by
local law, or to stop doing so for the following purposes:   

 * Targeted advertising, cross-context behavioral advertising, or personalized
   advertising as defined by law in your jurisdiction; 
 * The sale or sharing of personal data as defined by law in your jurisdiction,
   or   
 * If applicable, profiling in furtherance of automated decisions that produce
   legal or similarly significant effects concerning you.    

California and Virginia residents can also exercise their Opt-Out right of the
sale or sharing of personal data in offline scenarios by using the “Do Not Sell
or Share My Personal Information Request” form. In addition, you can exercise
this right at any time by visiting the “Your Privacy Choices” link on HP website
footer. Similarly, exercising your right to Opt-Out of sell or sharing that
occurs during your browsing activity can be accomplished in either of the ways
listed below:  

 * Opt-out in Cookie Preference Center: California and Virginia users, in
   addition to being able to select their preference on which cookies setting to
   be allowed, can Opt-out of selling or sharing browsing based personal data by
   clicking on the “Privacy Preference Center” and changing the setting to
   “inactive” (by changing the setting to GREY slider) at the “Sell or Share”
   category. If you choose “inactive”, we will not be able to offer you
   personalized ads and will not sell or share your personal information with
   third parties as defined by relevant law. Before selecting “Inactive” at the
   “Sell or Share” category at the Privacy Preference Center, make sure all
   cookies have been cleared from your browser.

 Privacy Preference Center
                       


 * Universal Opt-out Mechanism (e.g., Global Privacy Control) : If a user uses a
   Universal Opt-out Mechanism or Opt-out Preference Signal (as defined in
   applicable law), including a web browser or extension, we will interpret as
   opting-out of the sale or sharing of your personal data with third parties
   that are in scope of Do Not Sell or Share. Please note that the use of
   Universal Opt-out mechanism only applies to your browsing activity and not to
   offline sale or sharing of personal data.

 * We are committed to process your Opt-out preferences (and as a result, opt
   out of personalized advertising) for the device and web browser you are using
   because they work off your device ID or browser ID. If you use another device
   or browser, you will need to opt-out on each device and browser. If you wish
   to Opt-out, we recommend you clear your cookies from your browser first and
   then select your cookie preferences above. Even when Opted-out, you may still
   see contextual ads online such as those based on the topic and content of a
   webpage you visit. Most browsers automatically accept cookies (including some
   of our third-party analytics providers), but this is typically something you
   can adjust. Please reference your browser’s settings to adjust your privacy
   preferences.   
   
   Your Right to Appeal  
   We aim to ensure that your concerns are resolved in a timely and appropriate
   manner. If we fail to take any action regarding your request to exercise
   rights or decline to respond, you have, or by entrusting an authorized agent,
   the right to appeal by using our HP Chief Privacy and Data Protection Officer
   form. The appeal must describe your request with a detailed summary that
   allows us to properly understand, evaluate, and respond to it and provide the
   former case ticket number. Similarly, in case an appeal is denied, you have
   the right to contact your local Attorney General if you have concerns about
   the result of the appeal, as prescribed by applicable law.


ADDITIONAL RIGHTS FOR CALIFORNIA AND VIRGINIA RESIDENTS



Privacy Rights Reporting Metrics 



This section was created to report on the number of privacy requests received
from all individuals (including California residents). You can find more
information on the number of requests received, complied with in whole or in
part, or denied, and the average time to substantively respond every calendar
year, as required by applicable law here.

PRIVACY RIGHTS REPORTING METRICS



Changes to Our HP US Privacy Statement



If we modify our Privacy Statement, we will post the revised statement here,
with an updated revision date. If we make significant changes to our Privacy
Statement that materially alter our privacy practices, we may also notify you by
other means, such as sending an email or posting a notice on our corporate
website and/or social media pages prior to the changes taking effect.


 Date Posted: February 2023

 Download HP US Privacy Statement

 Archive of previous privacy policies

CHANGES TO OUR HP US PRIVACY STATEMENT


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