foundever.com Open in urlscan Pro
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Text Content

Language
* Deutsch
* English (UK)
* Español
* Français
* Português
Careers
About
About
Learn more
 * Who we are
 * Locations
 * Leadership
 * Environmental, Social & Governance (ESG)
 * Contact center security
 * Awards & recognition

Industries
Industries
Learn more
 * Banking & financial services
 * Disruptors
 * Government
 * Healthcare
 * Insurance
 * Manufacturing
 * Media
 * Retail & e-commerce
 * Technology
 * Telecoms
 * Travel & hospitality
 * Utilities

Services
CX delivery
Work at home & hybrid deliveryRightshoringMultilingual support
Services
Learn more
 * Back-office support
 * Collections
 * Content moderation
 * Customer care
 * Sales & retention
 * Tech Support as a Service™

Solutions
Featured solutions
Conversational AIInteraction analyticsUnified agent desktopContact center as a
serviceIntelligent automation
Solutions
Learn more
 * Analytics & AI
 * CX strategy & design
 * Experience orchestration
 * Learning & development
 * Metaverse as a CX channel
 * Omnichannel CX
 * Self-service
 * Social media CX

News Insights

Contact
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About
About
Learn more
 * Who we are
 * Locations
 * Leadership
 * Environmental, Social & Governance (ESG)
 * Contact center security
 * Awards & recognition

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Industries
Industries
Learn more
 * Banking & financial services
 * Disruptors
 * Government
 * Healthcare
 * Insurance
 * Manufacturing
 * Media
 * Retail & e-commerce
 * Technology
 * Telecoms
 * Travel & hospitality
 * Utilities

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Services
Services
Learn more
CX delivery
Work at home & hybrid deliveryRightshoringMultilingual support
 * Back-office support
 * Collections
 * Content moderation
 * Customer care
 * Sales & retention
 * Tech Support as a Service™

Close

Solutions
Solutions
Learn more
Featured solutions
Conversational AIInteraction analyticsUnified agent desktopContact center as a
serviceIntelligent automation
 * Analytics & AI
 * CX strategy & design
 * Experience orchestration
 * Learning & development
 * Metaverse as a CX channel
 * Omnichannel CX
 * Self-service
 * Social media CX

Close

News

Insights

Visit our career website


A BETTER CUSTOMER EXPERIENCE, SIMPLIFIED

Deliver a competitive advantage for your brand with deeper customer connections
in the moments that matter.

Learn more


WE COMBINE GLOBAL STRENGTH AND SCALE WITH AN ENTREPRENEURIAL APPROACH.

Learn more

9M

customer experiences delivered daily

+60

languages supported



170K

associates across the globe

45

delivery countries

HOW WE HELP

Services for every stage of your customer journey

Our CX services and expertise harness operational insights to meet the
challenges of contact centers and customer expectations.

Solutions built by operations for CX success

Our CX solutions accelerate CX and digital transformation, simplifying customer
contact through human-centered strategy, robust technology and insightful data.

A culture of care

With +170K associates connected around the globe within an award-winning
performance culture, every customer conversation delights and builds long-term
loyalty.


Company of the Year
HITRUST Risk-based, 2-year (r2) Certified
Great Place to Work®
Best Company for Diversity
Top Workplace in Asia
BPO Partner of the Year
U.S. Top Military Friendly® Employer by VIQTORY
Gold 2022 Stevie® Winner for Employer of the Year
Innovation in Customer Service
Company of the Year
HITRUST Risk-based, 2-year (r2) Certified

See all awards


> “Launching Foundever is a chance to bring us back to our entrepreneurial roots
> and simplify CX for the brands we support.”
> 
> Laurent Uberti
> 
> President, CEO & Co-founder


CASE STUDIES

Across all business sectors from banking and financial services to travel and
hospitality, we partner with our clients to overcome their unique customer
experience challenges and help them realize tangible results.

Select one or more posts to update this view.



USE OUR SIMULATOR TO GENERATE A PERSONALIZED OFFER THAT FITS YOUR NEEDS

Start now


CX INSIGHTS

Blog
Leveraging technology to enhance healthcare experiences and drive member
satisfaction
As millions of Americans face the possibility of losing healthcare coverage due
to the expiration…
Learn more
Blog
How to leverage customer support automation to reduce costs 
Customer support automation helps you offer a better customer experience while
reduing costs. Sound complicated?…
Learn more
Blog
Five factors that influence customer expectations 
Understanding customer expectations and what shapes them is the critical first
step to developing a…
Learn more
Blog
International Women’s Day 2023: Celebrating women worldwide
On March 8th, Foundever™ is celebrating International Women’s Day (IWD) as part
of its year-round…
Learn more
Blog
Say hi to our new brand: We are Foundever™
Today we’re excited to announce our new brand to you — Sitel Group® is now…
Learn more
Blog
Innovation and customer experience: 5 tips for successful digital transformation
Innovation and digitization have become paramount for optimized customer
service, but implementing digital transformation projects…
Learn more
Blog
Investing in people and communities to drive education for all
The United Nations recognizes education as a human right, and Foundever™
encourages inclusive and equal…
Learn more
Blog
5 ways working at home and operational excellence go hand-in-hand
Working remotely provides a number of benefits for employees while also
supporting operations goals and…
Learn more
Blog
Is your business falling into a CX technology trap?
The latest Foundever™ report warns that while technologies such as artificial
intelligence have the potential…
Learn more
Blog
Why one-in-three consumers now use online chat
Thanks to its immediacy and accessibility, new Foundever™ research details how
chat is now firmly…
Learn more


Create connection.
Value conversation.
About
* Who we are
* Locations
* Leadership
* Environmental, Social & Governance (ESG)
* Contact center security
* Awards & recognition
Industries
* Banking & financial services
* Disruptors
* Government
* Healthcare
* Insurance
* Manufacturing
* Media
* Retail & e-commerce
* Technology
* Telecoms
* Travel & hospitality
* Utilities
Services
* Back-office support
* Collections
* Content moderation
* Customer care
* Sales & retention
* Tech Support as a Service™
Solutions
* Analytics & AI
* CX strategy & design
* Experience orchestration
* Learning & development
* Metaverse as a CX channel
* Omnichannel CX
* Self-service
* Social media CX
News Insights
Create your best moments.
Join the #FoundeverLife.
Jobs near you
Contact us

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As your CX evolves, we have evolved too.
Sitel Group & Sykes are now Foundever™.


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