www.satmetrix.com Open in urlscan Pro
104.196.117.222  Public Scan

Form analysis
3 forms found in the DOM

GET https://www.satmetrix.com/

<form role="search" method="get" class="et-search-form" action="https://www.satmetrix.com/">
  <input type="search" class="et-search-field" placeholder="Search …" value="" name="s" title="Search for:">
</form>

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</form>

Text Content

 * About Us
 * Contact
 * Support
 * 

 * Holistic VOC Solution
   * * *  * Digital-first Omnichannel Feedback
          * Customer Journey Based Design
          * Text and Speech Analytics
          * Closed-loop Action
          * NICE Enlighten AI Feedback
          * Consulting Services
     * * Voice of the Customer How does VOC impact your business?
         Feedback Management How to improve CX using customer feedback
         management.
         NPS Methology Learn more about customer journey based design from the
         co-founders of NPS.
 * Impact
   * * *  * Customer Satisfaction
          * Retention
          * Customer Effort
          * Loyalty
          * Agent Performance
          * Proactive Customer Service
          * CX Transformation
 * Customer Stories
 * Resources
   * * *  * eBooks & Datasheets
          * Videos
          * Glossary
          * Blog
   * * * FEATURED IN THE BLOG: Learn how a holistic VOC unlocks the power of
         your contact center to deliver exceptional CX.
 * Get a Demo


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CUSTOMER LOYALTY IN THE CONTACT CENTER

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more impact.

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PROACTIVE
CUSTOMER SERVICE

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OMNICHANNEL
CUSTOMER EXPERIENCE

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DOES YOUR VOC SOLUTION IMPACT CX AND COST IN THE CONTACT CENTER – AND ACROSS THE
ENTERPRISE?

NICE Satmetrix is the only complete and integrated holistic VOC solution,
driving performance outcomes from the contact center, and beyond.


HOW CAN NICE SATMETRIX HELP?

UNCOVER BLIND SPOTS

By infusing AI with feedback, you can prevent at-risk customers from churning
and vastly expand the reach and effectiveness of closed loop efforts.

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ELEVATE YOUR VOC STRATEGY

Empower customer service to act on customer feedback to prevent churn – and
reduce costly repeat calls.

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PERSONALIZE SERVICE WITH TEXT AND SPEECH ANALYTICS

Give better service with less effort with sentiment analysis that brings context
to conversations.

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BOOST CUSTOMER SATISFACTION

Combine direct, indirect, and operational feedback to improve agent performance
and eliminate friction.

LEARN MORE ›


HOLISTIC VOC SOLUTION

Release the power of enlightened, unified customer feedback to drive impact at
scale. With the NICE Satmetrix holistic VOC solution, you are empowered to drive
dynamic omnichannel experiences with the most complete and unified platform on
the market. So, your customer feedback can go further and do more to lead
comprehensive experience transformation.

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CUSTOMER SUCCESS

Forward-Thinking Companies Choose Satmetrix

Explore all customer success stories ›


UNCOVER BLIND SPOTS WITH


HOLISTIC VOC


AS YOUR COMPETITIVE ADVANTAGE



TO ACCELERATE ACTIONS THAT OPTIMIZE
OUTCOMES ACROSS THE BUSINESS.



 * Combine and analyze all forms of feedback across the customer journey.
 * Optimize customer experiences with AI and analytics applied to millions of
   customer interactions.
 * Act in real-time to empower front-line employee engagement and performance.
 * Resolve issues in real-time with automated agent workflows.


LET'S CONNECT

Got questions? We have answers. We’d love to show you all that our holistic VOC
can do.


LET'S CONNECT

Thanks for reaching out!

We’ve received your request, and look forward to providing a response. In the
meantime, take a look at our blog to explore the latest and greatest insights to
support your enterprisewide holistic VOC renovation.

Check out our blog

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HOLISTIC CUSTOMER EXPERIENCE

Voice of the Customer

VOC Strategy

NPS® and Loyalty

Customer Journey Mapping
for the Contact Center


OMNICHANNEL CUSTOMER FEEDBACK

Feedback Management

Customer Feedback

Closed-loop Feedback

Omnichannel Customer Experience

Consulting Services for Holistic
Contact Center Integration



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