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1. Cleo
2. Support
3. Support Department
* * Support Department
* Support Home
* Introduction to Cleo Support!
* Core Support Services
* Private Cloud (On Premise) Cleo Severity Levels
* Private Cloud (On Premise) Cleo Support Packages
* Licenses
* License Home
* * Support Department
* Support Home
* Introduction to Cleo Support!
* Core Support Services
* Private Cloud (On Premise) Cleo Severity Levels
* Private Cloud (On Premise) Cleo Support Packages
* Licenses
* License Home
SUPPORT HOME
* 1 month ago
* Updated
Your Cleo Support Team is proud to serve your business and eager to ensure that
you quickly and continuously enjoy the value of your Cleo products and
services.
When contacting the Cleo support team, please have your contact information, the
name of which product you are calling about, along with your serial number and
support bundle (if available). This will help expedite the initial contact
process so that we can more rapidly respond to your needs. Requests for
additional information may vary depending on the type of issue you are calling
about.
If you have issues related to Support requests, please contact the Support
Manager. Cleo's Support leaders will work hard to ensure that the team is
providing the appropriate level of support for your requests. For customers with
Mission Critical Support (MCS), you can reach out directly to your customer
concierge to follow up on requests. You also may schedule weekly or monthly
calls to go over your support experience and open requests.
If you ever have questions for Cleo Support that have not been addressed by the
appropriate Managers, please reach out to the Director of Support, Linda Kane
(lkane@cleo.com). Our global Support team works together to deliver world-class
service for our customers. Customer satisfaction is Cleo's top priority, and we
pride ourselves on providing top-notch support to all of our customers. View the
Support Leadership page.
Cleo offers various options to support your Cleo solutions, plus details about
a product-specific support package for Cleo Streem customers.
Thank you for your business. Our team looks forward to supporting your business
and ensuring that you are getting the most out of your Cleo software.
Looking for Managed Services?
Request a License
IMPORTANT LINKS
* Cleo Support Packages
* Cleo Severity Levels
* Core Support Services
CONTACT INFORMATION
Cleo Support Phone: +1-815-282-7894, US (Toll Free): +1-866-444-CLEO (2536), UK:
+44 2038653439
Cleo LexiCom, VLTrader, Harmony Email: support@cleo.com
Cleo Streem Products Email: streemsupport@cleo.com
Cleo EEI, ESX, VAN, Clarify: pasupport@cleo.com
SUPPORT SERVICES
Support Services are available to customers with current annual Support
Subscriptions, who have attended the required Product Training Classes.
If customer does not have a current Support Subscription and requires Support
Services, customer will be required to pay Fees for the intervening time since
the lapse of a Support Subscription or since purchase of Licensed Product(s).
To purchase or renew an annual subscription, upgrade Support Subscription,
purchase value added services, or request a consulting services quote, please
contact your Cleo Sales Representative by calling +1-800-233-2536 (in North
America) or +1-815-282-7695 (International). You may also email questions to
sales@cleo.com.
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Cleo Support
CONTACT US
US Phone: +1-866-444-2536 International Phone: +1-815-282-7894 UK: +44
2038653439
EMAIL US
Harmony/LexiCom/VLTrader/VersaLex Support Streem Support Clarify/EEI/ESX/VAN
Support
SUPPORT LINKS
Support Home Support Services Support Tiers Severity Levels