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Text Content

Asset TV Support
Asset TV Support




ASSET TV SUPPORT

 * Home
 * Getting started
 * Watching Asset TV
   Watching Asset TV
    * System requirements
    * Watch later
    * Managing subscriptions
    * Using playlists

 * Account Management
   Account Management
    * Your Dashboard
    * Managing your account
    * Forgot password/reset password
    * How to link your existing account to LinkedIn
    * Why have I stopped receiving emails?

 * CPD Support
   CPD Support
    * How do I check my CPD profile
    * Tracking CPD
    * How do I write a reflective statement?
    * What do I need to do to get my CPD accredited?
    * How can I tell which videos are accredited for structured CPD?
    * How do I print/export my CPD report
    * Why is a video missing/showing the wrong time in my CPD record?

 * Team CPD
   Team CPD
    * How to access my team's playlists
    * How to leave a team
    * How to access Team CPD (for managers)
    * How to manage team members (for managers)
    * How to export CPD progress (for managers)
    * How to manage your team's playlists (for managers)

 * Embedding Content
   Embedding Content
    * Embedding a video
    * Embedding multiple videos on a page
    * Embedding a channel

 * Contact us


WHY HAVE I STOPPED RECEIVING EMAILS?¶

You may have unsubscribed by clicking the unsubscribe link at the bottom of an
Asset TV email. Your email address can also be unsubscribed if you forward an
email to someone else and they click on the unsubscribe button.

To resubscribe, please contact us, providing your name and email address, so we
can re-add you to our list.


TROUBLESHOOTING¶

If you are still having trouble receiving our emails, it is also possible that
email server issues may have stopped our emails from getting to your inbox. If
you send the below details to your IT team, they can whitelist our domains and
IP addresses to make sure you're able to receive emails.


UK, EUROPE, SOUTH AFRICA AND ASIA¶

The domains we send from are:

 * asset.tv
 * mailassettv.com and
 * emailatv.com

The return-path sending domains that our ESP use are:

 * cmail.com, cmail1.com through cmail20.com
 * createsend.com, createsend1.com through createsend20.com

If these don’t work, here are the IP addresses that your domain server may be
blocking:

 * 27.126.148.96/27
 * 27.126.147.96/27
 * 27.126.146.96/27
 * 205.166.177.0/24
 * 204.75.142.0/24
 * 203.55.21.0/24
 * 103.28.42.0/24


US AND CANADA¶

The domains we send from are:

 * asset.tv
 * assettv.com
 * atvupdates.com
 * atvdaily.com
 * atvemail.com

The return-path sending domains that our ESP use are:

 * atvdaily.com
 * emsd6.com

If these don’t work, here are the IP addresses that your domain server may be
blocking:

 * 13.111.58.107
 * 173.236.20.196

© 2021 Asset TV is part of the Think Digital Group Limited