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ANNOUNCEMENT: NEW SCOM MANAGEMENT PACK FOR MICROSOFT 365


By
Aakash Basavaraj
Published Jun 04 2021 11:01 AM 6,764 Views
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ANNOUNCEMENT: NEW SCOM MANAGEMENT PACK FOR MICROSOFT 365

‎Jun 04 2021 11:01 AM

Update on Aug13th 2021

We are LIVE with M365 MP!

It has been a couple of months of CTP release, and we have had overwhelming
responses (250+ downloads) from M365 MP users which has helped immensely in
shaping the GA release. Of course, the work is not over, we are constantly
looking to improve the MP experience based on your feedback and we hope to bring
more updates to this MP in few months. The latest version of the MP can be
downloaded here and it can be upgraded from CTP to GA.

 

Upcoming updates:

 * Improved Alert mechanism from Microsoft 365 Service Communications.
 * Additional Modern Authentication with Certificate.
 * Monitor multiple SKUs with single watcher node.
 * Improved M365 Network Connectivity Monitoring & Dashboards.

As always, feel free to provide your feedback at M365 MP Feedback.

 

We also like to announce the availability of SquaredUp dashboard pack for the
new Microsoft M365 management pack. It is a neat set of dashboards for all the
key metrics related to M365 workflows on all watcher nodes. To find out more
about SquaredUp for SCOM, click here.

The dashboard pack consists of one high-level overview dashboard with the status
and key performance indicators. As you drill down into the watcher nodes
themselves, there are also a bunch of perspectives pertaining to each M365
service configured. These perspectives display the data scoped specifically to
the watcher node you drill into.

 



 

================================

[06/04] The wait is over!

 

Today, we announce the Management Pack for monitoring Microsoft 365 in its CTP
(Community Technical Preview) form. This has been a long pending ask amongst
SCOM Customers and now, it is available for you to monitor Microsoft 365
workload. Detail of the Management Pack are shared below, and we request you to
take a look at the Guide while installing the MP.

 

As early adopters of this Management Pack release, you provide valuable insight
into how the platform works at enterprise scale and help us ensure our customers
continue to have a wonderful experience with SCOM. Feel free to write to us at
M365 MP Feedback with your feedback & suggestions.

 

Here we go…

 

For IT organizations, the shift toward Software-as-a-Service can be a daunting
move. The perceived lack of control can often hinder this transition, as the IT
organization struggles with the role of service broker rather than service
provider. As customers make that move to Microsoft 365, a common challenge is
the need for service capability monitoring to provide visibility to service
health and performance.

Less than 20% of the users open a Service ticket if they encounter any
performance issues. If an IT Admin is not aware of any issues, the org is bound
to face productivity and financial losses. Microsoft 365 Management Pack for
SCOM helps continuously measure M365 user experience from multiple locations
using synthetic transactions that user perform and alerts you in case of service
degradation. It also provides you with actual Quality of Service delivered to
M365 users.

 

Few key features of M365 MP are listed below

 * All in one: Get centralized reports on Microsoft 365 monitoring on SCOM
   console.
 * Easy to install and setup - Wizard based approach.
 * Analyze sites with low performance and work towards alleviating the
   blockages, in turn increase ROI on M365 investments.
 * Add Microsoft 365 subscriptions and configure endpoints (watcher nodes) to
   perform synthetic transactions.
 * All new HTML dashboards with visualization of performance metrics across
   Exchange, SharePoint, Teams, Licenses and Network.
 * Proactively monitor connection health for the subscriptions and endpoints
   accessibility.
 * Reflect Microsoft 365 Incidents, Message Center, and Planned Maintenance
   messages for the subscription to the Operations Manager alerts.

Upcoming updates:

 * Improved Alert mechanism from Microsoft 365 Service Communications.
 * Additional Modern Authentication with Certificate.
 * Support for monitoring GCC High subscriptions.
 * Improved M365 Network Connectivity Monitoring & Dashboards.

 

Refer to below GIFs which will guide you in setting up this MP in a matter of
minutes. And again, your feedback & suggestions are invaluable. Reach us at M365
MP Feedback.

 

Easy setup with Wizard

Subscription setup

 

Steps to Add Subscription

 

Watcher Node setup

 

Steps to Add Watcher Node

 

H5 Dashboards on Web Console

 

M365 Dashboards on Web Console

 * Tags:
 * dashboards
   
 * m365
   
 * Management Pack
   
 * Monitoring
   
 * MP
   
 * SCOM
   
 * Subscriptions
   
 * watcher node
   


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13 Comments
Srobyeah
Senior Member
‎Jun 16 2021 08:39 AM
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‎Jun 16 2021 08:39 AM

Has anyone managed to get the Teams Connection Monitor working all I get is 

ERROR: Unable to find Team name 'TeamName' State: Critical. Exception:
System.Exception: Team not found.
at Microsoft.SystemCenter.M365.ManagedModules.TeamsPerformance.GetTeamId()

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MishaYang
Occasional Visitor
‎Jun 17 2021 12:28 AM
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‎Jun 17 2021 12:28 AM

Same here Srobyeah , We got the M365 Subsciptions, Service Status and Licenses
working. But teams refuses to be found. @AakashMSFT Any tips? (Prerequisites and
Test Connection is green!)



TeamsPerformance ERROR: Unable to find Team name 'SCOM_M365_TEST'. State:
Critical. Exception: System.Exception: Team not found. at
Microsoft.SystemCenter.M365.ManagedModules.TeamsPerformance.GetTeamId().

 



 

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AakashMSFT
Microsoft
‎Jun 17 2021 12:40 AM
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‎Jun 17 2021 12:40 AM

@MishaYang , @Srobyeah - We recognize this issue and may have a fix ready.
Please write to us at M365 MP Feedback with the above details and we will share
the fix.

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Srobyeah
Senior Member
‎Jun 17 2021 02:01 AM
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‎Jun 17 2021 02:01 AM

@AakashMSFT The updated MP build works great for me

Thanks for the help

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MishaYang
Occasional Visitor
‎Jun 17 2021 02:05 AM
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‎Jun 17 2021 02:05 AM

@AakashMSFT Seems to work for Teams Connectivity! Working on Teams Performance
and will get back to you! Thank you! 

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Joannis35
Occasional Visitor
‎Jun 22 2021 02:19 AM
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‎Jun 22 2021 02:19 AM

Hi, I would like to use a SCOM Management Server to act as a Watcher node,
because at the moment only Management have access the Internet. It is is
possible at this stage to do this ?  

 

Thank you !

Joannis

 

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Eric Delmotte
Senior Member
‎Jun 24 2021 05:46 AM
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‎Jun 24 2021 05:46 AM

Hi, is there different network connectivity requirements for the SCOM
console/management server to O365 than it is for the watcher nodes ?

I found the requirements for the watcher nodes in the doc, but not for
management server.

 

It's needed because I have to ask white listing of o365 URLs in our proxys
server and Firewall.

Thank you  

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hhawthorne
Visitor
‎Jul 15 2021 08:56 AM
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‎Jul 15 2021 08:56 AM

Hi, Has anyone gotten the Sharepoint Setup to work? I'm not sure what format it
is expecting for the document library and sharepoint site. I've used both
formats displayed below the field, and I've kept document library to just
"Documents". 

 

This is the error we are seeing - 

< Data > SharePointPerformance ERROR: Unable to find site named 'M365SCOM' on
SharePoint site 'domain.sharepoint.com/M365SCOM'. State: Critical. Exception:
System.IO.InvalidDataException: 'M365SCOM' not found at
Microsoft.SystemCenter.M365.ManagedModules.SharePointPerformance.GetSiteId(String
strParentSiteId, String strSiteName) </ Data >

 

M365SCOM is a public group I recently created.

 

I've edited the above error to remove our sharepoint domain name.

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AakashMSFT
Microsoft
‎Jul 16 2021 04:59 AM
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‎Jul 16 2021 04:59 AM

@Joannis35 - Not yet - we will look into it post GA.

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AakashMSFT
Microsoft
‎Jul 16 2021 05:01 AM
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‎Jul 16 2021 05:01 AM

@Eric Delmotte Its the same requirement, although most of the actions are
performed on Watcher node, we still need internet connectivity on MS for
authentication and setup.

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AakashMSFT
Microsoft
‎Jul 16 2021 05:11 AM
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‎Jul 16 2021 05:11 AM

@hhawthorne This is a current limitation. SharePoint Synth Transactions can be
performed only on Root site i.e Documents library on 'domain.sharepoint.com' and
not under M365SCOM.

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Fursel
Occasional Visitor
‎Jul 26 2021 03:07 AM
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‎Jul 26 2021 03:07 AM

Is it possible to monitor all licenses from one watcher or each watcher can
monitor just one license?

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FrederikLacroix
Frequent Visitor
‎Jul 27 2021 05:50 AM
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‎Jul 27 2021 05:50 AM

I have the same question as @Fursel 
We have a lot of different licenses in our environment, and would like to know
if there is a way to automatically monitor all of them.
If we need to configure 20-30 different watchers to be able to monitor our
licenses, this is almost impossible, especially when new licenses are added
regularly.

 

Kr,

Frederik

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 * Comment

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Last update:
‎Aug 15 2021 11:00 PM
Updated by:
AakashMSFT


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