www.verint.com
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Submitted URL: https://www.verint.com/ccaas-2023-the-open-ccaas-imperative/
Effective URL: https://www.verint.com/the-open-ccaas-imperative/
Submission: On November 21 via manual from US — Scanned from US
Effective URL: https://www.verint.com/the-open-ccaas-imperative/
Submission: On November 21 via manual from US — Scanned from US
Form analysis 7 forms found in the DOM
<form class="aa-Form" action="" novalidate="" role="search">
<div class="aa-InputWrapperPrefix"><label class="aa-Label" for="autocomplete-0-input" id="autocomplete-0-label"><button class="aa-SubmitButton" type="submit" title="Submit"><svg class="aa-SubmitIcon" viewBox="0 0 24 24" width="20" height="20"
fill="currentColor">
<path
d="M16.041 15.856c-0.034 0.026-0.067 0.055-0.099 0.087s-0.060 0.064-0.087 0.099c-1.258 1.213-2.969 1.958-4.855 1.958-1.933 0-3.682-0.782-4.95-2.050s-2.050-3.017-2.050-4.95 0.782-3.682 2.050-4.95 3.017-2.050 4.95-2.050 3.682 0.782 4.95 2.050 2.050 3.017 2.050 4.95c0 1.886-0.745 3.597-1.959 4.856zM21.707 20.293l-3.675-3.675c1.231-1.54 1.968-3.493 1.968-5.618 0-2.485-1.008-4.736-2.636-6.364s-3.879-2.636-6.364-2.636-4.736 1.008-6.364 2.636-2.636 3.879-2.636 6.364 1.008 4.736 2.636 6.364 3.879 2.636 6.364 2.636c2.125 0 4.078-0.737 5.618-1.968l3.675 3.675c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414z">
</path>
</svg></button></label>
<div class="aa-LoadingIndicator" hidden=""><svg class="aa-LoadingIcon" viewBox="0 0 100 100" width="20" height="20">
<circle cx="50" cy="50" fill="none" r="35" stroke="currentColor" stroke-dasharray="164.93361431346415 56.97787143782138" stroke-width="6">
<animateTransform attributeName="transform" type="rotate" repeatCount="indefinite" dur="1s" values="0 50 50;90 50 50;180 50 50;360 50 50" keyTimes="0;0.40;0.65;1"></animateTransform>
</circle>
</svg></div>
</div>
<div class="aa-InputWrapper"><input class="aa-Input" aria-autocomplete="both" aria-labelledby="autocomplete-0-label" id="autocomplete-0-input" autocomplete="off" autocorrect="off" autocapitalize="off" enterkeyhint="search" spellcheck="false"
placeholder="" maxlength="512" type="search"></div>
<div class="aa-InputWrapperSuffix"><button class="aa-ClearButton" type="reset" title="Clear" hidden=""><svg class="aa-ClearIcon" viewBox="0 0 24 24" width="18" height="18" fill="currentColor">
<path
d="M5.293 6.707l5.293 5.293-5.293 5.293c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0l5.293-5.293 5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-5.293-5.293 5.293-5.293c0.391-0.391 0.391-1.024 0-1.414s-1.024-0.391-1.414 0l-5.293 5.293-5.293-5.293c-0.391-0.391-1.024-0.391-1.414 0s-0.391 1.024 0 1.414z">
</path>
</svg></button></div>
</form><form class="aa-Form" action="" novalidate="" role="search">
<div class="aa-InputWrapperPrefix"><label class="aa-Label" for="autocomplete-1-input" id="autocomplete-1-label"><button class="aa-SubmitButton" type="submit" title="Submit"><svg class="aa-SubmitIcon" viewBox="0 0 24 24" width="20" height="20"
fill="currentColor">
<path
d="M16.041 15.856c-0.034 0.026-0.067 0.055-0.099 0.087s-0.060 0.064-0.087 0.099c-1.258 1.213-2.969 1.958-4.855 1.958-1.933 0-3.682-0.782-4.95-2.050s-2.050-3.017-2.050-4.95 0.782-3.682 2.050-4.95 3.017-2.050 4.95-2.050 3.682 0.782 4.95 2.050 2.050 3.017 2.050 4.95c0 1.886-0.745 3.597-1.959 4.856zM21.707 20.293l-3.675-3.675c1.231-1.54 1.968-3.493 1.968-5.618 0-2.485-1.008-4.736-2.636-6.364s-3.879-2.636-6.364-2.636-4.736 1.008-6.364 2.636-2.636 3.879-2.636 6.364 1.008 4.736 2.636 6.364 3.879 2.636 6.364 2.636c2.125 0 4.078-0.737 5.618-1.968l3.675 3.675c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414z">
</path>
</svg></button></label>
<div class="aa-LoadingIndicator" hidden=""><svg class="aa-LoadingIcon" viewBox="0 0 100 100" width="20" height="20">
<circle cx="50" cy="50" fill="none" r="35" stroke="currentColor" stroke-dasharray="164.93361431346415 56.97787143782138" stroke-width="6">
<animateTransform attributeName="transform" type="rotate" repeatCount="indefinite" dur="1s" values="0 50 50;90 50 50;180 50 50;360 50 50" keyTimes="0;0.40;0.65;1"></animateTransform>
</circle>
</svg></div>
</div>
<div class="aa-InputWrapper"><input class="aa-Input" aria-autocomplete="both" aria-labelledby="autocomplete-1-label" id="autocomplete-1-input" autocomplete="off" autocorrect="off" autocapitalize="off" enterkeyhint="search" spellcheck="false"
placeholder="" maxlength="512" type="search"></div>
<div class="aa-InputWrapperSuffix"><button class="aa-ClearButton" type="reset" title="Clear" hidden=""><svg class="aa-ClearIcon" viewBox="0 0 24 24" width="18" height="18" fill="currentColor">
<path
d="M5.293 6.707l5.293 5.293-5.293 5.293c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0l5.293-5.293 5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-5.293-5.293 5.293-5.293c0.391-0.391 0.391-1.024 0-1.414s-1.024-0.391-1.414 0l-5.293 5.293-5.293-5.293c-0.391-0.391-1.024-0.391-1.414 0s-0.391 1.024 0 1.414z">
</path>
</svg></button></div>
</form>Name: WR_Global_ContactUs_CCaaS — POST
<form method="post" name="WR_Global_ContactUs_CCaaS" id="form_formcomplete-form" class="elq-form elq-form-global form form--product form--two-col formcomplete" data-zi-mapped-form="">
<div class="form__item form__item--full form__item--indicator display-block">
<p>*Indicates a required field. Please enter your business email address. If we know of you from our business directory we will prepopulate the information we hold about you to save you time.</p>
</div>
<div class="form__item" data-field="C_FirstName"> <label for="C_FirstName"> First Name <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_FirstName" id="C_FirstName" placeholder="First Name" maxlength="35" value="" autocomplete="given-name" required=""></div>
</div>
<div class="form__item" data-field="C_LastName"> <label for="C_LastName"> Last Name <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_LastName" id="C_LastName" placeholder="Last Name" maxlength="35" value="" autocomplete="family-name" required=""></div>
</div>
<div class="form__item" data-field="C_Company"> <label for="C_Company"> Company <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_Company" id="C_Company" placeholder="Company" minlength="2" maxlength="50" value="" autocomplete="organization" required=""></div>
</div>
<div class="form__item" data-field="C_Title"> <label for="C_Title"> Job Title <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_Title" id="C_Title" placeholder="Job Title" minlength="3" maxlength="50" value="" autocomplete="organization-title" required=""></div>
</div>
<div class="form__item" data-field="C_Country"> <label for="C_Country"> Country <span>*</span> </label>
<div class="form__input-wrap"> <select id="C_Country" name="C_Country" class="required" required="" style="color: rgba(0, 0, 0, 0.5);">
<option value="">-Select-</option>
</select> <svg class="form__select-arrow" aria-hidden="true">
<use href="#down-arrow"></use>
</svg></div>
</div>
<div class="form__item" data-field="C_stateProv"> <label for="C_stateProv"> State or Province <span>*</span> </label>
<div class="form__input-wrap"> <select id="C_stateProv" name="C_stateProv" class="required" required="" style="color: rgba(0, 0, 0, 0.5);">
<option value="">-Select-</option>
</select> <svg class="form__select-arrow" aria-hidden="true">
<use href="#down-arrow"></use>
</svg></div>
</div>
<div class="form__item" data-field="C_EmailAddress"> <label for="C_EmailAddress"> Business Email <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_EmailAddress" id="C_EmailAddress" placeholder="Business Email" maxlength="50" value="" autocomplete="email" required=""></div>
</div>
<div class="form__item" data-field="C_BusPhone"> <label for="C_BusPhone"> Business Phone <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_BusPhone" id="C_BusPhone" placeholder="Business Phone" minlength="10" maxlength="35" value="" autocomplete="tel" required=""></div>
</div>
<div class="form__item form__item--full form__submit-wrap"> <button type="submit" class="button form__submit" disabled=""> <span class="toggle-block"> Submit </span> <span class="svg toggle-block hidden" aria-hidden="true"> <svg viewBox="0 0 46 46"
height="27" width="27">
<path fill="#FFFFFF" d="M16 16h3.6l3.5 9.2 3.6-9.2H30l-5.8 14h-2.5L16 16Z"></path>
<circle fill="transparent" cx="23" cy="23" r="21.5" stroke="#FFFFFF" stroke-width="3"></circle>
<path fill="transparent" stroke="currentColor" stroke-width="6" d="M23 1.5a21.5 21.5 0 1 0 15.6 36.3" class="loader-spinner"></path>
</svg> </span> </button></div>
<p class="form__item--full form__submission-message"></p>
<div class="form__item form__item--full text-align-center">
<a class="form__privacy-policy" href="https://www.verint.com/our-company/legal-documents/privacy-policy/" target="_blank" data-wpel-link="internal" rel="follow">Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.</a>
</div>
<div class="form__item form__item--full form__item--recaptcha text-align-center">
<p>This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" target="_blank" data-wpel-link="external" rel="external noopener noreferrer">Privacy Policy</a> and
<a href="https://policies.google.com/terms" target="_blank" data-wpel-link="external" rel="external noopener noreferrer">Terms of Service</a> apply.</p>
</div>
<div class="position-absolute"> <input type="hidden" name="ConsentSourceFormName" value="WR_Global_ContactUs_CCaaS"> <input type="hidden" name="HQCountry" value=""> <input type="hidden" name="HQState" value=""> <input type="hidden" name="DUNS"
value=""> <input type="hidden" name="db_annual_sales" value=""> <input type="hidden" name="SIC_CODE" value=""> <input type="hidden" name="SIC_DESCRIPTION" value=""> <input type="hidden" name="db_employee_count" value=""> <input type="hidden"
name="VANITY_TITLE" value=""></div>
<div class="position-absolute"> <input type="hidden" name="db_stock_ticker" value=""> <input type="hidden" name="db_web_site" value=""> <input type="hidden" name="elqCustomerGUID" value=""> <input type="hidden" name="elqCookieWrite" value="0">
<input type="hidden" name="SFCampResponse" value=""> <input type="hidden" name="SFCampID" value=""> <input type="hidden" name="DataSource" value=""> <input type="hidden" name="gclid" value=""> <input type="hidden" name="ZI_ManagmentLevel"
id="fe147215" value=""> <input type="hidden" name="ZI_JobFunction" id="fe147216" value=""> <input type="hidden" name="ZI_Department" id="fe147217" value=""> <input type="hidden" name="ZI_Industry" id="fe147218" value=""> <input type="hidden"
name="languageCode" value="en"></div>
<div class="position-absolute"> <input value="WR_Global_ContactUs_CCaaS" type="hidden" name="elqFormName"> <input value="423" name="elqSiteId" type="hidden"> <input name="elqCampaignId" type="hidden"> <input value="120207" name="form_post_id"
type="hidden"> <input type="hidden" id="eloqua_form_submission" name="eloqua_form_submission" value="581384b592"><input type="hidden" name="_wp_http_referer" value="/the-open-ccaas-imperative/"></div>
</form>GET https://www.verint.com
<form method="get" action="https://www.verint.com" class="search__form border flex items-center"> <label class="search__label" for="search-input--desktop"> Search </label> <input class="search__input js-trigger-search-results" type="text" value=""
placeholder="What can we help you find?" name="s" id="search-input--desktop" aria-autocomplete="inline" aria-describedby="search-instructions" autocomplete="off" accesskey="s">
<div class="visually-hidden" id="search-instructions" aria-hidden="true"> Begin typing to search, the field will be completed as you type.</div> <button class="unstyled-button position-relative search__submit" type="submit"
aria-label="Submit search query."> <svg aria-hidden="true">
<use href="#search"></use>
</svg> </button>
</form>GET https://www.verint.com
<form method="get" action="https://www.verint.com" class="search__form border flex items-center"> <label class="search__label" for="search-input--mobile"> Search </label> <input class="search__input js-trigger-search-results" type="text" value=""
placeholder="What can we help you find?" name="s" id="search-input--mobile" aria-autocomplete="inline" aria-describedby="search-instructions" autocomplete="off" accesskey="s">
<div class="visually-hidden" id="search-instructions" aria-hidden="true"> Begin typing to search, the field will be completed as you type.</div> <button class="unstyled-button position-relative search__submit" type="submit"
aria-label="Submit search query."> <svg aria-hidden="true">
<use href="#search"></use>
</svg> </button>
</form>Name: VRNT_Global_WebRequest_ContactMe — POST
<form method="post" name="VRNT_Global_WebRequest_ContactMe" id="form_VRNT_Global_WebRequest_ContactMe" class="elq-form elq-form-global form form--general form--two-col">
<div class="form__item form__item--full form__item--indicator display-block">
<p>* indicates a required field</p>
</div>
<div class="form__item" data-field="C_FirstName"> <label for="C_FirstName"> First Name <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_FirstName" id="C_FirstName" placeholder="First Name" maxlength="35" value="" autocomplete="given-name" required=""></div>
</div>
<div class="form__item" data-field="C_LastName"> <label for="C_LastName"> Last Name <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_LastName" id="C_LastName" placeholder="Last Name" maxlength="35" value="" autocomplete="family-name" required=""></div>
</div>
<div class="form__item" data-field="C_Company"> <label for="C_Company"> Company <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_Company" id="C_Company" placeholder="Company" minlength="2" maxlength="50" value="" autocomplete="organization" required=""></div>
</div>
<div class="form__item" data-field="C_Title"> <label for="C_Title"> Job Title <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_Title" id="C_Title" placeholder="Job Title" minlength="3" maxlength="50" value="" autocomplete="organization-title" required=""></div>
</div>
<div class="form__item" data-field="C_Country"> <label for="C_Country"> Country <span>*</span> </label>
<div class="form__input-wrap"> <select id="C_Country" name="C_Country" class="required" required="" style="color: rgba(0, 0, 0, 0.5);">
<option value="">-Select-</option>
</select> <svg class="form__select-arrow" aria-hidden="true">
<use href="#down-arrow"></use>
</svg></div>
</div>
<div class="form__item" data-field="C_stateProv"> <label for="C_stateProv"> State or Province <span>*</span> </label>
<div class="form__input-wrap"> <select id="C_stateProv" name="C_stateProv" class="required" required="" style="color: rgba(0, 0, 0, 0.5);">
<option value="">-Select-</option>
</select> <svg class="form__select-arrow" aria-hidden="true">
<use href="#down-arrow"></use>
</svg></div>
</div>
<div class="form__item" data-field="C_EmailAddress"> <label for="C_EmailAddress"> Business Email <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_EmailAddress" id="C_EmailAddress" placeholder="Business Email" maxlength="50" value="" autocomplete="email" required=""></div>
</div>
<div class="form__item" data-field="C_BusPhone"> <label for="C_BusPhone"> Business Phone <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_BusPhone" id="C_BusPhone" placeholder="Business Phone" minlength="10" maxlength="35" value="" autocomplete="tel" required=""></div>
</div>
<div class="form__item form__item--full" data-field="ContactRouting"> <label for="ContactRouting"> Area of Interest <span>*</span> </label>
<div class="form__input-wrap"> <select id="ContactRouting" name="ContactRouting" required="" style="color: rgba(0, 0, 0, 0.5);">
<option value="">- Select -</option>
<option value="CCaaS">Verint Open Platform, CCaaS, Da Vinci AI, AI-Powered Bots</option>
<option value="Workforce Optimization">Workforce Engagement, WFM, WFO, Quality Management</option>
<option value="Data">Data & Analytics, Speech/Text/Interaction Analytics, Data Hub</option>
<option value="Digital-First Engagement">Telephony & Digital Channels, IVA, AI-Powered Routing</option>
<option value="KM">Knowledge Management and Communities</option>
<option value="Voice of the Customer">Voice of the Customer, Web & Mobile, Enterprise CX</option>
<option value="Banking and Retail Solutions">Fraud and Security, Bank Security, Surveillance, and Investigation</option>
</select> <svg class="form__select-arrow" aria-hidden="true">
<use href="#down-arrow"></use>
</svg></div>
</div>
<div class="form__item form__item--full" data-field="C_Comments"> <label for="C_Comments"> Question/Comment </label>
<div class="form__input-wrap"><textarea name="C_Comments" id="C_Comments" placeholder="What can Verint assist you with today?" maxlength="255" value=""></textarea></div>
</div>
<div class="form__item form__item--full form__submit-wrap"> <button type="submit" class="button form__submit" disabled=""> <span class="toggle-block"> Submit </span> <span class="svg toggle-block hidden" aria-hidden="true"> <svg viewBox="0 0 46 46"
height="27" width="27">
<path fill="#FFFFFF" d="M16 16h3.6l3.5 9.2 3.6-9.2H30l-5.8 14h-2.5L16 16Z"></path>
<circle fill="transparent" cx="23" cy="23" r="21.5" stroke="#FFFFFF" stroke-width="3"></circle>
<path fill="transparent" stroke="currentColor" stroke-width="6" d="M23 1.5a21.5 21.5 0 1 0 15.6 36.3" class="loader-spinner"></path>
</svg> </span> </button></div>
<p class="form__item--full form__submission-message"></p>
<div class="form__item form__item--full text-align-center">
<a class="form__privacy-policy" href="https://www.verint.com/our-company/legal-documents/privacy-policy/" target="_blank" data-wpel-link="internal" rel="follow">Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.</a>
</div>
<div class="form__item form__item--full form__item--recaptcha text-align-center">
<p>This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" target="_blank" data-wpel-link="external" rel="external noopener noreferrer">Privacy Policy</a> and
<a href="https://policies.google.com/terms" target="_blank" data-wpel-link="external" rel="external noopener noreferrer">Terms of Service</a> apply.</p>
</div>
<div class="position-absolute"> <input type="hidden" name="ConsentSourceFormName" value="VRNT_Global_WebRequest_ContactMe"> <input type="hidden" name="HQCountry" value=""> <input type="hidden" name="HQState" value=""> <input type="hidden"
name="DUNS" value=""> <input type="hidden" name="db_annual_sales" value=""> <input type="hidden" name="SIC_CODE" value=""> <input type="hidden" name="SIC_DESCRIPTION" value=""> <input type="hidden" name="db_employee_count" value=""> <input
type="hidden" name="VANITY_TITLE" value=""></div>
<div class="position-absolute"> <input type="hidden" name="db_stock_ticker" value=""> <input type="hidden" name="db_web_site" value=""> <input type="hidden" name="elqCustomerGUID" value=""> <input type="hidden" name="elqCookieWrite" value="0">
<input type="hidden" name="SFCampResponse" value=""> <input type="hidden" name="SFCampID" value=""> <input type="hidden" name="DataSource" value=""> <input type="hidden" name="gclid" value=""> <input type="hidden" name="ZI_ManagmentLevel"
id="fe147215" value=""> <input type="hidden" name="ZI_JobFunction" id="fe147216" value=""> <input type="hidden" name="ZI_Department" id="fe147217" value=""> <input type="hidden" name="ZI_Industry" id="fe147218" value=""> <input type="hidden"
name="languageCode" value="en"></div>
<div class="position-absolute"> <input value="VRNT_Global_WebRequest_ContactMe" type="hidden" name="elqFormName"> <input value="423" name="elqSiteId" type="hidden"> <input name="elqCampaignId" type="hidden"> <input value="34938" name="form_post_id"
type="hidden"> <input type="hidden" id="eloqua_form_submission" name="eloqua_form_submission" value="581384b592"><input type="hidden" name="_wp_http_referer" value="/the-open-ccaas-imperative/"></div>
</form>Name: VRNT_Global_WebRequest_ContactMe — POST
<form method="post" name="VRNT_Global_WebRequest_ContactMe" id="form_VRNT_Global_WebRequest_ContactMe" class="elq-form elq-form-global form form--general form--two-col">
<div class="form__item form__item--full form__item--indicator display-block">
<p>* indicates a required field</p>
</div>
<div class="form__item" data-field="C_FirstName"> <label for="C_FirstName"> First Name <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_FirstName" id="C_FirstName" placeholder="First Name" maxlength="35" value="" autocomplete="given-name" required=""></div>
</div>
<div class="form__item" data-field="C_LastName"> <label for="C_LastName"> Last Name <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_LastName" id="C_LastName" placeholder="Last Name" maxlength="35" value="" autocomplete="family-name" required=""></div>
</div>
<div class="form__item" data-field="C_Company"> <label for="C_Company"> Company <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_Company" id="C_Company" placeholder="Company" minlength="2" maxlength="50" value="" autocomplete="organization" required=""></div>
</div>
<div class="form__item" data-field="C_Title"> <label for="C_Title"> Job Title <span>*</span> </label>
<div class="form__input-wrap"> <input type="text" name="C_Title" id="C_Title" placeholder="Job Title" minlength="3" maxlength="50" value="" autocomplete="organization-title" required=""></div>
</div>
<div class="form__item" data-field="C_Country"> <label for="C_Country"> Country <span>*</span> </label>
<div class="form__input-wrap"> <select id="C_Country" name="C_Country" class="required" required="" style="color: rgba(0, 0, 0, 0.5);">
<option value="">-Select-</option>
</select> <svg class="form__select-arrow" aria-hidden="true">
<use href="#down-arrow"></use>
</svg></div>
</div>
<div class="form__item" data-field="C_stateProv"> <label for="C_stateProv"> State or Province <span>*</span> </label>
<div class="form__input-wrap"> <select id="C_stateProv" name="C_stateProv" class="required" required="" style="color: rgba(0, 0, 0, 0.5);">
<option value="">-Select-</option>
</select> <svg class="form__select-arrow" aria-hidden="true">
<use href="#down-arrow"></use>
</svg></div>
</div>
<div class="form__item" data-field="C_EmailAddress"> <label for="C_EmailAddress"> Business Email <span>*</span> </label>
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1. Home
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2. CCaaS 2024: The Open CCaaS Imperative
/
RETHINK YOUR CCAAS PLATFORM WITH VERINT
CONTACT CENTER SOFTWARE
Verint Open Platform is an AI-powered CCaaS solution built to deliver business
outcomes, now.
Get Started
*
*
*
*
*
AI BUSINESS OUTCOMES FROM VERINT CUSTOMERS
* $10M Saved
A bank contained 10M interactions (80% containment rate) through AI-driven
self-service with Verint IVA.
* $3M More in Sales
A healthcare brand used the Exact Transcription Bot to achieve 90%
transcription accuracy, leading to a $3M boost in sales.
* +39 NPS
A mortgage lender increased NPS from +3 to +39 through real-time agent
coaching with Verint Coaching Bot.
Get Started
BENEFITS
* INCREASE CX AUTOMATION
Increase agent capacity while simultaneously elevating CX in your contact
center.
* DRIVE AI BUSINESS OUTCOMES, NOW
AI-powered platform drives tangible ROI targeted to your most pressing
business challenges.
* ADD FLEXIBILITY WITH AN OPEN APPROACH
Keep the investments that are still working in your ecosystem – no rip and
replace needed.
ISG RESEARCH: CONTACT CENTER ADVANCED BUYERS GUIDE
Contact center technology has evolved to meet the growing needs of today’s
customer. Leading brands use data and AI as a foundation to drive a superior
customer experience while lowering costs.
To better understand the critical capabilities required in the contact center
and see why Verint was named a leader in the market, read the ISG Research™
Contact Center Advanced Buyers Guide now.
Read the report
NEXT-GENERATION CCAAS IS POWERED BY AI AND BUILT FOR THE DIGITAL WORLD
Traditional CCaaS providers are telephony-focused and require a large workforce
to connect each customer to a human resource.
By leveraging a team of AI-powered bots, Verint Open Platform allows brands to
increase agent capacity while elevating CX. Our next-generation contact center
platform was built to increase CX automation across voice and digital channels,
delivering AI business outcomes now.
Frost and Sullivan Ranks Verint a Leader in Open CCaaS
GET STARTED QUICKLY WITH OPEN CCAAS ESSENTIALS
Verint Open CCaaS Essentials offers a complete set of digital capabilities for
your contact center operations. Companies can select a mix of digital and voice
agents for a blended approach, utilizing Verint’s bring-your-own-telephony,
universal routing, and a single agent workspace.
Verint Open CCaaS Essentials includes:
* AI-powered self-service with Verint IVA
* AI-driven routing with context
* Unified workforce for digital and voice
* Choice of chat, email, SMS, and messaging channels
* Bring your own telephony
* Embedded knowledge management
* Rich engagement data and insights
What’s more, Verint Open CCaaS Essentials includes Verint Open Platform with
Verint Engagement Data Hub and Verint Da Vinci at its core.
Watch the Video
> “For organizations that value the connection between employee experience (EX)
> and customer experience, open and interoperable cloud-based contact center
> platforms driven by AI enable the needed access to data for insights across
> the customer-handling environment.” Read More
>
> Mary Wardley
> Program Vice President, Customer Care and CRM, IDC
THE OPEN CCAAS ADVANTAGE
Contact center leaders across the world are trying to answer the same two
pressing questions:
* How do you do more with less?
* How can you maximize workforce efficiency?
The Open CCaaS Advantage report explores how companies can overcome these
challenges with an open approach to data, AI and contact center ecosystems.
The report shows the shortcomings of traditional CCaaS solutions and gives you a
guide to driving business outcomes through CX automation in your contact center
applications.
Read the Report
KEEP YOUR TELEPHONY WITH OPEN CCAAS
Most CCaaS solutions are built around the telephony channel. You’re required to
use the ACD that comes with the platform, no matter what. Verint takes a
different approach:
* Why go through the effort of ripping out your telephony infrastructure if it
is still working?
* What happens if you acquire a company with a different telephony system?
With Verint, if your existing telephony still works for you, keep using it.
Verint supports any ACD system, and even allows you to use multiple ACDs across
the organization.
Four Challenges of a Telephony-First Approach to CCaaS
> “Instead of starting with telephony and interaction routing, many
> organizations have adopted a more flexible, “bring your own telephony”
> approach more aligned with advanced cloud communication offerings. When the
> core routing system is de-emphasized, an organization is freer to weigh the
> merits of different business application platforms as the first priority.”
>
> Keith Dawson
> Analyst Perspectives, Ventana Research, Jan 2023
WHAT IS AN OPEN APPROACH TO CCAAS?
Most CCaaS solutions are all-in-one packages that require you to completely
replace your infrastructure. Verint’s open approach is fundamentally different:
* Flexible: Keep the existing solutions that work for you, in the cloud or
on-premises. Don’t throw away your ACD or CRM just because you are switching
platforms.
* Modular: Pick and choose what parts of the platform you want to deploy first
and see AI Business Outcomes Now. Don’t wait through a risky and disruptive
rip and replace project.
* Future Proof: AI is evolving at a rapid pace. Continue to use new AI models
from any source so your platform will not become outdated.
Watch the Video
FEATURED RESOURCES
* 3 LEADERS INNOVATING CX IN THE CONTACT CENTER
Despite a significant rise in the use of digital channels during the past few
years, the contact center is...
Ebook
* FIVE WAYS TO MAKE YOUR CONTACT CENTER SAFE AND SOPHISTICATED
In this eBook, learn more about the five ways Verint can help you make your
contact center safe and...
Ebook
* OPEN CCAAS ADVANTAGE REPORT
The Open CCaaS Advantage report explores how companies can do more with less
by adopting an open approach to CCaaS solutions.
Research Report
This is a carousel with slides that do not auto-rotate. Use the Next and
Previous buttons to navigate.
3 LEADERS INNOVATING CX IN THE CONTACT CENTER
Despite a significant rise in the use of digital channels during the past few
years, the contact center is...
Ebook
FIVE WAYS TO MAKE YOUR CONTACT CENTER SAFE AND SOPHISTICATED
In this eBook, learn more about the five ways Verint can help you make your
contact center safe and...
Ebook
OPEN CCAAS ADVANTAGE REPORT
The Open CCaaS Advantage report explores how companies can do more with less by
adopting an open approach to CCaaS solutions.
Research Report
FAQS FOR CCAAS SOFTWARE
WHAT IS CCAAS SOFTWARE?
Contact Center as a Service (or in short, CCaaS) is a customer experience (CX)
platform that allows organizations to consistently and efficiently manage all
their customer interactions from a single solution. Using CCaaS, businesses can
manage a wide range of communications channels, including voice calls, emails,
text messages, chats, as well as various social media messages from one place,
while also keeping operational costs at bay.
HOW IS VERINT OPEN PLATFORM DIFFERENT FROM TRADITIONAL CCAAS?
Verint Open Platform is a next-generation contact center platform that allows
brands to increase CX automation – increase capacity while simultaneously
lowering costs. Most traditional CCaaS solutions focus on moving your
infrastructure to the cloud. Instead, Verint Open Platform is focused on
delivering AI business outcomes now through our team of specialized bots.
WHAT ARE THE BENEFITS OF CCAAS?
Adopting a CCaaS platform can benefit your organization, your customers, and
your contact center agents. With the right platform, your organization can see
lower costs through increased capacity and productivity. Customers will have an
elevated customer experience through faster, more accurate, and personalized
service. Finally, your employee experience will also be elevated by eliminating
repetitive tasks, providing real-time AI-powered assistance, and offering more
scheduling flexibility.
HOW DO CCAAS PROVIDERS HELP CONTACT CENTER OPERATIONS?
CCaaS providers play a crucial role in enhancing contact center operations by
streamlining various aspects of customer service. They offer advanced solutions
for managing customer interactions across multiple communication channels,
ensuring a seamless experience that boosts customer satisfaction. By integrating
customer relationship management tools, CCaaS providers help in maintaining
detailed records of interactions, which improves the efficiency of customer
service operations. Additionally, they support workforce management by
optimizing agent schedules and workloads, leading to significant cost savings.
Overall, the use of CCaaS providers results in improved contact center
performance, making them an invaluable asset for modern contact centers.
CONTACT US ABOUT OPEN CCAAS TODAY!
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