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POST /tracking

<form class="new_tracking_code_view_model js-material-form" id="new_tracking_code_view_model" action="/tracking" accept-charset="UTF-8" data-remote="true" method="post" data-hs-cf-bound="true">
  <div class="material-form__group js-material-form__group material-form__tracking-code-group"><label class="material-form__label" for="tracking_code_view_model_tracking_code">Enter your shipment ID here</label> <input autocomplete="off"
      class="material-form__input js-material-form__control" data-validates-presence="true" data-validates-length-minimum="3" type="text" name="tracking_code_view_model[tracking_code]" id="tracking_code_view_model_tracking_code">
    <div class="material-form__underline"></div>
    <div class="material-form__error js-material-form__error" aria-live="polite"></div>
  </div>
  <div class="material-form__hint"> E.g. AB1234C5D6<br><br>
  </div>
  <input type="submit" name="commit" value="Track" class="btn btn-primary btn-xs-block mt-3 px-4" data-disable-with="Track">
</form>

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TRACK YOUR SHIPMENT

Enter your shipment ID here


E.g. AB1234C5D6




WHERE CAN I FIND MY CHIT CHATS SHIPMENT ID?

Chit Chats shipment IDs are made up of a combination of 10 letters and numbers.
E.g. AB1234C5D6


ON YOUR SHIPMENT LABEL:

On Chit Chats label, your shipment ID is located underneath the Chit Chats logo.
On other carrier labels, your shipment ID is located to the right of the "Chit
Chats" title.


IN YOUR CHIT CHATS ACCOUNT:

Click on a shipment and find the shipment ID in the top of the right column
where shipment details are shown. You can also click "Tracking History" from
there and view all the tracking updates internally.


TRACKING SUPPORT


WHAT DO I DO IF I HAVEN'T RECEIVED MY SHIPMENT?

Check the estimated delivery time as delivery times are not guaranteed. If you
still have not received your shipment within the estimated delivery time we
recommend contacting the seller directly.

Read more about delayed shipments


WHO IS THE CARRIER OF MY SHIPMENT?

Shipments can be tracked using Chit Chats tracking or carrier tracking. A
carrier tracking number is supplied by our partner carriers to provide updates
on the status of a shipment. Depending on the service used to ship your package,
tracking may be full or partial.

Learn about our partner carriers


WHAT ARE THE ESTIMATED DELIVERY TIMES?

Estimated delivery time is how many business days are expected for the shipment
to be delivered. This is not guaranteed and estimated in business days.
Depending on the destination customs delays or other unexpected delays can
impact delivery.

Find estimated delivery times


WHAT DOES EACH TRACKING STATUS MEAN?

A shipment may go through many states before being delivered. Learn what each
tracking status means.

Learn about tracking statuses
Read more about tracking


IS YOUR PACKAGE DELAYED, LOST OR DAMAGED?

If you are concerned about delays, damage or lost items, please contact the
seller for more information about how to proceed with your transaction.

When the carrier attempts delivery and the recipient is unavailable, a notice to
collect the shipment from a local post office or pickup point may be left. In
this case, please contact the carrier directly for more information.

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