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YOUR PARTNERS IN DIGITAL TRANSFORMATION

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WHAT DO WE DO?!

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At iMovo, we believe that the answer to business growth lies in truly
understanding your customers, how they are interacting with your organisation
and the value they are contributing, as well as how you are creating value for
them.

As a leader in the fields of Customer Experience Management (CEM), Business
Intelligence (BI) and Big Data Analytics, iMovo helps organisations achieve
insight in the customer value chain, behaviour and expectation, to empower them
to plan and execute profitable multi-channel strategies aimed at meeting the
customer needs of today and the future.


OUR PARTNERS


 

 

Talk to our Team


TESTIMONIALS



“Together with the professional and friendly support of iMovo, we improved the
efficiency of our consumer service by creating a bespoke solution for Zendesk
with the CRM integration.”

Dolores VincenzoLead Corporate Consumer Service at Dr
Schärhttps://www.imovo.com.mt/resources/case-studies/dr-schaer/–Read the Success
Story

“Working with iMovo has been so far a very positive experience. The team is
highly experienced in their field of work. Their approach makes it very
comfortable for us to work with them, and we appreciate that iMovo can provide
us the flexibility we need. We hope that this relationship continues over time.”

Marco MerciecaProject Manager, Trust Payments (Malta)
Limitedhttps://www.imovo.com.mt/resources/case-studies/trust-payments/–Read the
Sucess Story

“Thanks to iMovo we have managed to optimize the use of the Zendesk customer
service tool. Their professional and friendly service has brought us a better
understanding of the tool and helped us to fully utilize different reporting
options Zendesk provides.”

Johanna PyykonenHead of Customer Support, Hero
Gaminghttps://www.imovo.com.mt/resources/case-studies/hero-gaming/–Read the
Success Story

“The introduction of QlikView within GMI enabled faster decision making
processes; reduced time to data visibility and discovery and above all empowered
the data analysts to generate insights in a user-friendly and self-service
environment minimizing dependencies on the IT department. iMovo understood our
business needs and were instrumental in identifying the right tool for our
business. They assisted in the implementation process, mentoring and training
our developers so that reports and dashboards were up and running in no time.
This has enabled us to become self-sufficient in Qlik development allowing us to
design and implement future BI projects on our own.”

Marcon VassalloRisk and Management Information Manager, Gasan Mamo
Insurancehttps://www.imovo.com.mt/resources/case-studies/gasanmamo-insurance/–Read
the Success Story

“Thanks to Zendesk Chat we can now also understand how our website is being used
– which pages are the ones that get most visits, how much time visitors spend on
our website, how many times they get in touch with our agents and who they have
been chatting with.”

Irene VasilatouCustomer Service Executive,
Protergiahttps://www.imovo.com.mt/resources/case-studies/customer-story-protergia/–Read
the Success Story

“iMovo were recommended by Zendesk and took full ownership of managing the
project and transition. Getting the set up right from day one was imperative for
us, no company likes taking chances with their reputation and service quality.
As is often the case with implementing new software, it can be overwhelming, to
say the least. Having an experienced local representative on the other side of
the desk helped save us a lot of time and experimentation. Till this day iMovo
are still committed to training our team and developing our reporting to support
our KPIs.”

Alan BrincatOperations Manager, Quasar
Gaminghttps://www.imovo.com.mt/resources/case-studies/customer-story-quasar/–Read
the Success Story

“The iMovo training was effective and the whole team quickly got used to
Zendesk. It was also very easy to integrate third-party apps for calls, live
chat, SMS and so on.”

Guillaume GarinCEO, Wise
Belugahttps://www.imovo.com.mt/resources/case-studies/–Read all the Customer
Success Stories

“From the very first moment, iMovo showed us the path to offer a better customer
experience by helping us to utilize every aspect of Zendesk. The customers’
interaction became easier, faster and more reliable than ever for both sides.
The analytical/reporting tools brought to the table the customers’ needs which
resulted in Mars Group offering one of the best customer support services in the
market.”

Safa Berkay YigitProject Manager,
Marsbethttps://www.imovo.com.mt/resources/case-studies/customer-story-marsbet/–Read
the Success Story

“iMovo has proven to be a reliable partner, always fast and efficient with
resolving any queries. They have taken the extra step to assist us in building
the support side of the business.”

Robin OlssonCustomer Support and Payments Manager,
Bethardhttps://www.imovo.com.mt/resources/case-studies/–Read all the Customer
Success Stories
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LATEST FROM THE BLOG




OF CARTS, HORSES, AND EVANGELISTS


The year is 1968, and Spencer Ferguson Silver III, a chemist…
Read more

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0 0 Hadrian J. Sammut
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Hadrian J. Sammut2023-12-07 08:00:522023-11-07 11:45:38Of Carts, Horses, and
Evangelists


ZENDESK: MORE THAN MEETS THE EYE. UNLOCKING HIDDEN FEATURES WITH A REVIEW


Laying the Groundwork – is your Zendesk being used to its maximum…
Read more

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0 0 Matheus Baeta
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Matheus Baeta2023-11-16 08:00:002023-11-09 12:49:54Zendesk: More than Meets the
Eye. Unlocking Hidden Features with a Review


HOW TO STREAMLINE AND AUTOMATE EMPLOYEE EXPENSES WITH IMOVO’S BIZBOX SOLUTION


Managing employee expenses can be a time-consuming and tedious…
Read more

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0 0 Pierre Mallia
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Pierre Mallia2023-11-09 08:00:472023-11-07 11:54:46How to streamline and
automate employee expenses with iMovo’s BizBox solution


IMOVO LTD LAUNCHES BIZBOX


An innovative solution that helps companies rapidly take advantage…
Read more

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0 0 Marguerite Mifsud Magrin
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Marguerite Mifsud Magrin2023-05-15 15:47:092023-05-15 15:50:25iMovo Ltd launches
BizBox


THE FUTURE OF BUSINESS IS ALREADY HERE


The adage “the future is already here, it’s just not evenly…
Read more

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0 0 Pierre Mallia
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Pierre Mallia2023-03-02 08:00:062023-02-23 15:24:38The future of business is
already here


THE BENEFITS OF CRM IMPLEMENTATION IN THE RETAIL INDUSTRY


Customer satisfaction is a key metric for retail businesses. This is because
customer satisfaction drives repeat purchases, which often leads to higher
revenue over time. A CRM system can help improve the customer experience and
drive more positive reviews from your customers. It also helps you track the
progress of each individual transaction so that you know what works best for
your business. 
Read more

https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
0 0 Aline Dekermendjian
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Aline Dekermendjian2023-02-23 08:00:112023-03-21 10:49:53The benefits of CRM
implementation in the retail industry


OF CARTS, HORSES AND EVANGELISTS


The COVID-19 pandemic has induced a marked and necessary drive towards digital
transformation.  Such transformation is promoted as necessary to address the
profound changes in consumer behaviour, the two most marked being a significant
and sudden increase in online shopping and the relatively faster adoption of
digital services. 
Read more

https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
0 0 Hadrian J. Sammut
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Hadrian J. Sammut2023-02-16 08:00:432022-12-30 16:00:08Of Carts, Horses and
Evangelists


USING CRM TO BUILD BETTER RELATIONSHIPS WITH CUSTOMERS


Getting new customers is challenging for all businesses. However, it is even
tougher to retain these customers and build a strong relationship with them.
Businesses invest in various marketing strategies and customer service
initiatives to grow and retain their customer base. The way a business manages
its customer database determines its growth and success. 
Read more

https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
0 0 Matthew Vella
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Matthew Vella2023-02-09 08:00:432022-12-30 16:00:30Using CRM to build better
relationships with customers


IS IT POSSIBLE TO ACHIEVE ALL THE THREE FUNDAMENTAL CRITERIA IN A PROJECT:
SPEED, COST, QUALITY?


Every project has three key criteria: speed, cost, and quality. A project can
only ever meet two and eliminate the third, therefore a project can be quick and
it can be cheap, but the quality can be lacking. It can be of the best quality
and done quickly, but then it would not be cheap. 
Read more

https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
0 0 Emmanuel Buttigieg
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Emmanuel Buttigieg2023-02-03 14:00:402023-02-03 13:43:03Is it possible to
achieve all the three fundamental criteria in a project: Speed, Cost, Quality?


DIGITAL TRANSFORMATION WRAPPED: THE MOST POPULAR ARTICLES OF 2022


Throughout the year, we have shared our knowledge and experience in digital
transformation. We firmly believe that tackling this topic will boost your
confidence as you face a new year and new challenges, turning adversity into
opportunity. To help you with this, we have compiled a list of our most popular
articles of 2022, covering important topics, and giving you guidance for your
plans in 2023.
Read more

https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
0 0 Marguerite Mifsud Magrin
https://www.imovo.com.mt/wp-content/uploads/2021/11/imovo-logo-main-menu-white.png
Marguerite Mifsud Magrin2022-12-16 20:43:212022-12-16 20:43:21Digital
Transformation wrapped: The most popular articles of 2022
PreviousNext




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PRODUCTS

 * Salesforce
 * Zendesk
 * Tableau
 * Qlik
 * Snowflake
 * Talend
 * UiPath
 * Microsoft Power BI


FINDING US

iMovo Limited,
‘Corradino Industrial Estate’,  KW12, Level 2,
Paola, PLA 3000
Malta, Europe

Tel. +356 2248 8300
Email. info@imovo.com


LATEST

 * Of Carts, Horses, and Evangelists -
   
   The year is 1968, and Spencer Ferguson Silver III, a chemist working for the
   American multinational 3M, was hard at work seeking to formulate a strong
   bonding adhesive for use […]

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