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Submission: On November 01 via api from AE — Scanned from DE
Submission: On November 01 via api from AE — Scanned from DE
Form analysis
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Text Content
Support Central Contact Us Aconex Log In Register DeutschEnglishEspañolFrançaisItalianoРусский日本語简体中文 * User Guides * Aconex Essentials * Cost * Documents * Field * Handover * Insights * Lobby * Mail * Mobile * Models * Packages * Project Archives * Supplier Documents * Tenders/Bids * Workflows * Frequently Asked Questions * Admin Guides * Org Admins * Project Admins * Set Up Single Sign-On (SSO) * Other Products * Aconex API * Aconex for Outlook * conjectPC * conjectPM * Video Training * Getting Started * Learning Paths * Aconex Accredited * Updates * Aconex Release Notes * Release Notes Presenter * The Roundup * API News and Updates * Scheduled Maintenance * Aconex Performance * View System Status * Implementation * Need an Expert? * Your Account * Log in to Aconex * Sign in to the Lobby * Reset your password * Configure your email notifications * Troubleshoot account access problems * Get access to Aconex Documents Mail Workflows Field Cost Lobby Aconex APIs Insights Models Oracle Aconex Mobile Packages Project Archive Tenders/Bids Tasks Supplier Documents Handover Aconex for Outlook Search Previous Next CONTACT US If you can't find what you need on Support Central, we can help. Get in touch with us by submitting a Service Request or log in to the Support Portal. If it's urgent, you can always give us a call. WHAT WOULD YOU LIKE TO DO? * SUBMIT A SERVICE REQUEST Raise a Service Request with a simple form. No log in needed. * LOG IN OR SIGN UP TO THE SUPPORT PORTAL Track, manage and raise Service Requests. * CALL US Speak with our team. TROUBLESHOOTING ACONEX * Troubleshoot Aconex log in problems * View system status and information on current incidents * Troubleshoot errors in Aconex * Web browsers and operating systems supported by Aconex USING THE SUPPORT PORTAL * User access levels * Setting up your Support Portal account * Getting in touch with the right team * What is the Oracle Construction and Engineering Support Portal? * Create and manage Service Requests * Choosing a severity level * What information do I need to provide? FREQUENTLY ASKED QUESTIONS * * Can I raise a Service Request via email? No. The Contact Us form allows you to raise a Service Request without logging in or registering. If you later decide you want to track and manage your support requests, you can sign up for the Support Portal. * How can I follow up on an existing Service Request? You can either: * Reply directly to the confirmation email you received when you raised your Service Request. * Log in to the Support Portal to track and follow up on your request. * Give us a call. Please have your Service Request (SR) number handy. * Where can I find my Service Request (SR) number? Your Service Request (SR) number is found in the subject line of the email you received when you raised your request. You can also log in to the Support Portal to track your request. * Do I need to sign up for the Support Portal? No. The Contact Us form allows you to raise a Service Request without logging in or registering. If you later decide you want to track and manage your support requests, you can sign up for the Support Portal. * When can I expect a response to my Service Request? You'll receive a confirmation email letting you know we’ve received your Service Request. Please allow up to 24 hours for our team to review your request. If your query is urgent, please call us. Local contact numbers are available on our Contact Us page. Was this helpful? Copyright © 2024, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. * 2022 © Oracle * Legal Notices * Terms of Use * Licensed Software * Cookie-Einstellungen * Ad Choices Report an Issue I want to report an Issue With Aconex Close This site uses cookies. Please review our Privacy Policy.