resources.highako.com Open in urlscan Pro
2606:2c40::c73c:67e1  Public Scan

Form analysis
0 forms found in the DOM

Text Content

DEBT COLLECTIONS CALLS: FREE ONLINE COURSE

Learn how to prepare better for Collections Calls,
Handle Customer Objections and Negotiate for Faster Payments

873+ collectors | 20-min Byte-sized modules | 5 Lessons

Watch Now
 1.  
 2.  
 3.  

"We all enjoyed the webinar and have taken down several suggestions to use in
the future. Can you tell us again how we are to obtain our certification for
attending all three days?"

- Michelle Faragher
Credit Specialist
Dole Packaged Foods, LLC

"I found this to be a very informative workshop and it gave me some tips and
ideas on how better to approach customers when doing collections."

- Christine G Fram
Credit Administrator
Truex Inc/Teknor Financial

"I wanted to say that I enjoyed the classes. The classes were very informative
and I learned some good negotiation skills that I can use."

- Linda McDevitt
Credit Manager
Teknor Apex Company




COURSE CONTENT

01


THE ABCS OF SPEAKING AND NEGOTIATIONS

Communicate effectively while addressing specific objectives and identifying
objections.

 * Duration: 23 minutes

02


COLLECTIONS CALLS: HANDLING CUSTOMER OBJECTIONS

Understand business sensitivities and the resistance to payment requests. Grab
the opportunities that steer to get paid.

 * Duration: 26 minutes

03


PROACTIVELY IDENTIFYING PAYMENT DANGER SIGNALS

Learn to identify early signs of payment dangers and recommend how to handle the
situation.

 * Duration: 12 minutes

04


COLLECTION CALLS AND THE LAW

Get an overview of acceptable Credit and Collection Business practices: FDCPA,
Sherman’s Act and more.

 * Duration: 22 minutes

05


EFFECTIVE TELEPHONE COLLECTION TECHNIQUES

Get trained in pre-call, on-call and post-call negotiations to improve your
telephone debt collection skills..

 * Duration: 46 minutes


KEY TAKEAWAYS:

 * Learn Collection Calls 101 and improve your collector effectiveness index
   with convincing story-telling techniques. Ace Four C’s of negotiation:
   Caring, Calm, Clear & Comprehensive.

 * Learn Top 5 effective telephone collection techniques and negotiation basics
   to initiate a fact-finding conversation. Identify the payment danger signals
   and the nail the art of debt negotiation.

 * Develop great intuition in gauging potential payment dangers: Learn how to
   handle delays, delinquency and partial payment plans.

 * Gain deeper understanding of Collection Laws & Best Practices on: FDCPA,
   Anti-Trust Regulations, Sherman Act, Clayton Act & Robinson-Patman Act.


MASTER DEBT COLLECTION CALLS & GET PROMOTED

Watch Now

--------------------------------------------------------------------------------


COURSE DETAILS:

 * 5 Lessons
 * 20-min Byte-sized modules
 * 873+ Course-takers
 * 100% FREE Course


ABOUT THE TRAINER

Robert Shultz is a Founding Partner of Quote to Cash Solutions (Q2C) LLC and
provides consulting services in all aspects of credit and collections processes
across industries. He brings in 30+ years of experience in Finance space and
translates it into world-class training, which has reached 100,000 collectors
world-wide. He is currently working as a Special Advisor to the Credit
Management Association Board of Directors and also serving as Chairman at the
Financial Executive Networking Group’s (FENG) Credit and Working Capital
Management professional group.

Robert S.Shultz
Founding Partner
Quote to Cash(Q2C) Solutions


FREE ONLINE COURSES FOR ERP-SPECIFIC CREDIT & COLLECTIONS MODULES!

© 2021 HighRadius • All rights reserved
Privacy policy • Contact Us