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SIGNING
Find answers to your eSignature signing questions.
* 854 Topics
* 2,392 Replies
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854 TOPICS
Recently Active
Most Replies Most views Newest First
D
dworlandNewcomer
asked in Signing
DOCUSIGN NOT ALLOWING ME TO FINISH. KEEPS LOOPING BACK AS IF NOT SIGNED
I keep filling in the required lines and adding my signature and at the end when
I hit finish, it just loops back to where I filled in the name of the account
and signature, as if I hadnt signed it, even though I did. Very frustrating and
cannot complete docusign bc of this. Is there a work-around to this? Any
suggestions would be greatly appreciated. Dave
00
D
6 minutes ago
C
CricklewoodMObserver
asked in Signing
COST
Hello, I was recently requested to sign a legal document that required
verification of my ID. I successfully did this and received the email confirming
this was successful. However when I tried to open the document, it took me 4
times but I kept receiving “Your identity couldn’t be verified”. The lawyer is
now charging me four times. Is this normal practice? Thank you.
00
C
1 hour ago
V
vincentmenard1994Newcomer
asked in Signing
DOWNLOADING A SINGLE DOCUMENT IN THE ENVELOPPE WITH ITS SUMMARY
Is it possible to download a single document in an enveloppe with its summary?
This exact issue needs to be adressed. I have documents sent out to clients that
I need to forward to other parties, but I can’t attach the whole enveloppe,
since not all the documents are to be sent to all parties. I can’t merge
anything in Adobe, it recognizes the signatures as invalid. This is a HUGE
problem. Thanks
01
4 hours ago
M
MG_WealthCentralNewcomer
asked in Signing
SMS DOCUSIGN AUTHENTICATION ODDITIES / ISSUES - ANYONE ELSE?
Is anyone else experiencing some discrepancies with the SMS Authentication
process of signing documents electronically - we’re seeing these today for the
first time it seems: In other cases where it is received, some (not all), the
sms is being received as ‘from’ 0432 344 240 with standard text “Your OTP is...”
in place of the expected: ‘from’ DocuSign with standard text “Your DocuSign”
authentication code is...” Some instances a mobile sms for a one-time password
isn’t being received by the user; and then multiple attempts later the exact
same mobile number will receive the sms - but it’s taking some users 4-5
triggers
02
C
19 hours ago
F
frabuNewcomer
asked in Signing
ERROR VERIFYING SIGNATURE ON PDF DOCUMENT - NON-EU CERTIFICATE
Hello everyone, I signed a PDF document with DocuSign to add a trade name to my
business in a French government portal, but I received the error: Your signature
is not valid:The summary was signed with a non-EU foreign certificate whose
certification authority is not included among those defined in the eIDAS trusted
lists. Therefore, your signature is not considered valid as we cannot find the
certification authority of the certificate used among the eIDAS trusted lists.We
invite you to contact your signature provider to obtain a compliant signature.
Could someone kindly give me advice on how to resolve this issue?Thank you very
much! Kindest Regards,Franz B.
04
K
21 hours ago
P
PeteNewcomer
asked in Signing
E-SIGNATURE ERROR ON FRENCH GOV SITE
Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave
04
N
23 hours ago
M
morton1465Newcomer
asked in Signing
I NEED TO ACCESS A DOCUMENT THAT I SIGN 10 MONTHS AGO. BUT THE LINK IN MY EMAIL
HAS EXPIRED. HOW CAN I GET A COPY?
the documents link was
https://storage.remotesf.com/api/v2/documents/3933706/url?x-occ-signature=eyJhbGciOiJIUzI1NiJ9.eyJpZCI6MzkzMzcwNiwiZXhwIjoxNzAyOTI2Njg1fQ.NW51jtt0NAfQcuh_GdtGBbPwqer5LqbpqJFEhGWDLco
08
M
1 day ago
M
MomSitterNewcomer
asked in Signing
UN-VOIDING
The envelope I initially sent on the 21st of January was voided just recently. I
wasn't able to keep track and missed the date it was to lapse. Is there a way to
un-void it? Only one signatory was able to sign and upload a couple of
documents. I need to download those documents with the "VOID" label. Thanks in
advance for any suggestions or ideas that can help me here.
03
S
1 day ago
S
SowmyaNewcomer
asked in Signing
EMAIL NOTIFICATION EVEN AFTER UNCHECKING ALL THE NOTIFICATION UNDER PREFERENCE
Email notification even after unchecking all the notification under preference
06
A
1 day ago
C
CommunityNewcomer
asked in Signing
UNABLE TO LOCATE 2020 THROUGH 2021 SIGNED AGREEMENTS, WHERE ARE THEY?
Unable to locate, as in, not showing in my account, all docs signed 2020 through
2021. Account is only going back and showing me files that are the last two
years immediately, I need ALL FILES now.
02
A
1 day ago
S
sflahertyNewcomer
asked in Signing
SAVING IN THE MIDDLE OF THE PROCESS
Saving in the middle of the process
02
C
1 day ago
W
woolerrNewcomer
asked in Signing
CREATING SIGNATURE
How do I add my title to my signature?
02
C
1 day ago
J
JackieSNewcomer
asked in Signing
MULTIPLE SIGNATURES
Good day, is there an option that one can sign once and it populates all the
necessary signature spots. i.e when a document is sent with multiple pages to be
signed, one can click once and all pages are signed instead of each page to be
clicked on?
16
C
1 day ago
C
Community UserLegacy User
asked in Signing
IF I AM THE ONLY SIGNER, IS IT STILL FREE TO SIGN?
Prior to DocuSign's acquisition by Google, I frequently received documents that
only I needed to sign; no sending or third parties required. At that time, the
option I always selected for signees was "Just me - Always free!". Since the
change, I can find no way to add just my signature to documents. Has this free
option been eliminated? If not, can someone point me in the right direction? If
it has been eliminated, any idea on other good free signature software out
there? I work for a small business with a limited budget.
04
S
1 day ago
P
Philip Anthony NieldNewcomer
asked in Signing
TRIAL VERSION
I have a trial account, but it doesn't allow me to sign then send. Why? Cheers,
Phil
05
C
1 day ago
C
Community UserLegacy User
asked in Signing
I SENT A DOCUMENT TO SOMEONE AND THEY ARE NOT SAYING THEY DO NOT HAVE ACCESS TO
THE SIGN IT. IT ASKS THEM INSTEAD TO SIGN UP FOR A FREE TRIAL. CAN YOU PLEASE
ADVISED HOW TO PROCEED? THANK YOU IN ADVANCE.
I sent a document to someone and they are not saying they do not have access to
the sign it. It asks them instead to sign up for a free trial. Can you please
advised how to proceed? Thank you in advance.
07
S
1 day ago
A
akvangNewcomer
asked in Signing
WHAT HAPPENS AFTER 30 DAY FREE TRIAL?
Will I get charged or billed after my 30 day trial? or am I suppose cancel it
before the trial.
012
S
1 day ago
K
kimkimNewcomer
asked in Signing
REQUESTS FOR SOLUTIONS：ROBIN? YOU SIGNED FOR ME?
I opened the mailbox and see the contract and was trying to sign, but envelope
that has been signed. but we didnot have one name robin! so who sign it for me?
02
1 day ago
A
ANDREINewcomer
asked in Signing
MAXIMUM NUMBER OF SIGNERS
Hello! Is there a maximum number of people who can sign the document? We are
expecting more than 100 signatures on one PDF. Is that possible in DocuSign?
Thanks
08
1 day ago
D
Denis NiezNewcomer
asked in Signing
SHARED ENVELOPE
I was sent a envelope to sign with my wife from France, I was able to sign, she
coudn’t get verified so wasn’t able to sign , I need to send my signed copies
back to the sender in France but are enable because the folder is not complete
and is about to expire . How do I procced . Thank you
01
1 day ago
J
jbeethamNewcomer
asked in Signing
GENERATING A DIRECT LINK TO AN ENVELOPE
Wondering if there is a way to generate a link to an envelope? We have
executives who have troubles (or impatience) with finding the DocuSign emails
which often end up in their spam folders, or buried among many others, and are
trying to streamline the process for them. We are proposing that instead we send
the executives a manual email which outlines our ask (e.g., covers the details
of the contract, purpose, attaches any other pertinent information such as
internal business case etc), and then has the link directly to the eSignature
page for them to complete the signature process. As far as I can see, the only
way to get this link is to somehow intercept the email that has gone to the
executive and copy it from there? Is there any other way? I have looked at
Powerforms and I don’t think this works for this situation as I think this is
overkill for the requirement.
02
N
1 day ago
M
MegRTLitNewcomer
asked in Signing
DOCUSIGN APPS LAUCHER FOR SALESFORCE ERROR WHEN DS USER PERMISSION CHANGES
My company recently upgraded to DocuSign Apps Launcher in our Salesforce org to
send documents for signature in Salesforce.When I created the eSignature
template in Salesforce and custom fields in DocuSign for this initiative, I was
made a DS Admin inside of DocuSign for ease.Now that the initiative is complete
and tested successfully, it is preferable that I become a DS Sender inside of
DocuSign. However, when that change is made, I can no longer access DocuSign
Apps Launcher at all (even though I have the right DocuSign Salesforce
permissions), but more strange is our Users/Senders in Salesforce receive errors
when trying to send documents. I have made sure that the template created by the
DocuSign Apps Launcher was shared with everyone. I was made an admin again in
DocuSign and the issue was resolved, so feel certain this is the cause of the
error. What do I need to do to resolve this so that I can made a DS Sender again
in Salesforce?
06
N
1 day ago
K
KonradKNewcomer
asked in Signing
SIGNATURES ARE TOO SMALL AND FAINT
Hello, I browsed some support articles and topics on this forum and found some
similar topics, but let me ask again. Is there an issue with the signature size
in Docusign? We tried a lot of things, including: Drawing own signature in the
Docusign draw box (using Wacom tablet) Drawing signatures on paper with a
regular pen, making photographs, and uploading Drawing own signature in another
app like paint using Wacom tablet and then uploading Choosing DocuSign
auto-generated signatures and different styles for them It's frustrating to see
the signature consistently appear small and faint, despite our efforts to draw
it larger and slightly outside the box. We got this eventually working OK-ish
after a lot of trying, but we have more users in department and can’t spend an
hour to fix one signature with a lot of trial and error. For example, signing
documents in Adobe Acrobat is perfect, the signature looks properly
out-of-the-box but with DocuSign we have those issues. I'm sorry, but resiz
04
K
2 days ago
A
ACC STLNewcomer
asked in Signing
HOW TO TURN OFF AUTO-FILL
I’m trying to send a document for signature, but the system is autofilling my
signers title, which has chanaged. I cannot figure out how to turn off the
autofill. Help appreciated!
02
2 days ago
A
Andreas EklöfNewcomer
asked in Signing
DOWNLOAD DOCUMENT INLCUDING CERTIFICATES?
Hello, I wonder if it is possible to download a signed document with the
certificate pages as a “package”? I can see there is an option to do so, but it
seems to be impossible, because then I pick that option, only the signed
documents gets downloaded. To be able to download this as a package would save
me a lot of time as I would not have to merge the documents using a separate
tool. Regards, Andreas
04
2 days ago
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