www.amazon.in Open in urlscan Pro
2600:9000:2156:c800:8:b109:e10:b9a1  Public Scan

Form analysis
3 forms found in the DOM

Name: site-search — GET /s/ref=nb_sb_noss

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Name: search-help — GET /gp/help/customer/display.html

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Name: ue_backdetect — get

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Security and privacy  ›  Legal policies  › 


AMAZON.IN PRIVACY NOTICE

Last updated: December 15, 2020. To see prior version, click here

We know that you care how information about you is used and shared, and we
appreciate your trust that we will do so carefully and sensibly. This Privacy
Notice describes how Amazon Seller Services Private Limited and its affiliates
including Amazon.com, Inc. (collectively "Amazon") collect and process your
personal information through Amazon websites, devices, products, services,
online marketplace and applications that reference this Privacy Notice (together
"Amazon Services").

By using Amazon Services you agree to our use of your personal information
(including sensitive personal information) in accordance with this Privacy
Notice, as may be amended from time to time by us at our discretion. You also
agree and consent to us collecting, storing, processing, transferring, and
sharing your personal information (including sensitive personal information)
with third parties or service providers for the purposes set out in this Privacy
Notice.

Personal information subject to this Privacy Notice will be collected and
retained by Amazon, with a registered office at 8th floor, Brigade Gateway 26/1
Dr. Rajkumar Road Bangalore Karnataka 560055 India.

 * What Personal Information About Customers Does Amazon Collect?
 * For What Purposes Does Amazon Use Your Personal Information?
 * What About Cookies and Other Identifiers?
 * Does Amazon Share Your Personal Information?
 * How Secure is Information About Me?
 * What About Advertising?
 * What Information can I Access?
 * What Choices Do I Have?
 * Are Children Allowed to Use Amazon Services?
 * Conditions of Use, Notices, and Revisions
 * Related Practices and Information
 * Examples of Information Collected



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WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES AMAZON COLLECT?

We collect your personal information in order to provide and continually improve
our products and services.

Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in
relation to Amazon Services. Click here to see examples of what we collect. You
can choose not to provide certain information, but then you might not be able to
take advantage of many of our Amazon Services.

Automatic Information: We automatically collect and store certain types of
information about your use of Amazon Services, including information about your
interaction with content and services available through Amazon Services. Like
many websites, we use cookies and other unique identifiers, and we obtain
certain types of information when your web browser or device accesses Amazon
Services and other content served by or on behalf of Amazon on other websites.
Click here to see examples of what we collect.

Information from Other Sources: We might receive information about you from
other sources, such as updated delivery and address information from our
carriers, which we use to correct our records and deliver your next purchase
more easily. Click here to see additional examples of the information we receive



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FOR WHAT PURPOSES DOES AMAZON USE YOUR PERSONAL INFORMATION?

We use your personal information to operate, provide, develop, and improve the
products and services that we offer our customers. These purposes include:

 * Purchase and delivery of products and services. We use your personal
   information to take and fulfill orders, deliver products and services,
   process payments, and communicate with you about orders, products and
   services, and promotional offers.
 * Provide, troubleshoot, and improve Amazon Services. We use your personal
   information to provide functionality, analyze performance, fix errors, and
   improve the usability and effectiveness of the Amazon Services.
 * Recommendations and personalization. We use your personal information to
   recommend features, products, and services that might be of interest to you,
   identify your preferences, and personalize your experience with Amazon
   Services.
 * Provide voice, image and camera services. When you use our voice, image and
   camera services, we use your voice input, images, videos, and other personal
   information to respond to your requests, provide the requested service to
   you, and improve our services. For more information about Alexa voice
   services, click here.
 * Comply with legal obligations. In certain cases, we collect and use your
   personal information to comply with laws. For instance, we collect from
   sellers information regarding place of establishment and bank account
   information for identity verification and other purposes.
 * Communicate with you. We use your personal information to communicate with
   you in relation to Amazon Services via different channels (e.g., by phone,
   e-mail, chat).
 * Advertising. We use your personal information to display interest-based ads
   for features, products, and services that might be of interest to you. We do
   not use information that personally identifies you to display interest-based
   ads. To learn more, please read our Interest-Based Ads notice.
 * Fraud Prevention and Credit Risks. We use personal information to prevent and
   detect fraud and abuse in order to protect the security of our customers,
   Amazon, and others. We may also use scoring methods to assess and manage
   credit risks.






WHAT ABOUT COOKIES AND OTHER IDENTIFIERS?

 * To enable our systems to recognize your browser or device and to provide and
   improve Amazon Services, we use cookies and other identifiers. For more
   information about cookies and how we use them, please read our Cookies
   Notice.



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DOES AMAZON SHARE YOUR PERSONAL INFORMATION?

Information about our customers is an important part of our business and we are
not in the business of selling our customers’ personal information to others. We
share customers’ personal information only as described below and with
Amazon.com, Inc. and subsidiaries that Amazon.com, Inc. controls that either are
subject to this Privacy Notice or follow practices at least as protective as
those described in this Privacy Notice.

 * Transactions involving Third Parties: We make available to you services,
   products, applications, or skills provided by third parties for use on or
   through Amazon Services. For example, the products you order through our
   marketplace are from third parties, you can download applications from
   third-party application providers from our App Store, and enable third-party
   skills through our Alexa services. We also offer services or sell product
   lines jointly with third-party businesses, such as sellers on the
   marketplace, restaurants registered on Amazon.in, merchants providing mobile
   recharges and bill-payment assistance. You can tell when a third party is
   involved in your transactions, and we share customers’ personal information
   related to those transactions with that third party.
 * Third-Party Service Providers: We employ other companies and individuals to
   perform functions on our behalf. Examples include fulfilling orders for
   products or services, delivering packages, sending postal mail and e-mail,
   removing repetitive information from customer lists, analyzing data,
   providing marketing assistance, providing search results and links (including
   paid listings and links), processing payments, transmitting content, scoring,
   assessing and managing credit risk, and providing customer service. These
   third-party service providers have access to personal information needed to
   perform their functions, but may not use it for other purposes. Further, they
   must process the personal information in accordance with applicable law.
 * Business Transfers: As we continue to develop our business, we might sell or
   buy other businesses or services. In such transactions, customer information
   generally is one of the transferred business assets but remains subject to
   the promises made in any pre-existing Privacy Notice (unless, of course, the
   customer consents otherwise). Also, in the unlikely event that Amazon.com,
   Inc. or Amazon Seller Services Private Limited or any of its affiliates, or
   substantially all of their assets are acquired, customer information will of
   course be one of the transferred assets.
 * Protection of Amazon and Others: We release account and other personal
   information when we believe release is appropriate to comply with the law;
   enforce or apply our Conditions of Use and other agreements; or protect the
   rights, property, or safety of Amazon, our users, or others. This includes
   exchanging information with other companies and organizations for fraud
   protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information
about you might be shared with third parties, and you will have an opportunity
to choose not to share the information.



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HOW SECURE IS INFORMATION ABOUT ME?

We design our systems with your security and privacy in mind.

 * We work to protect the security of your personal information during
   transmission by using encryption protocols and software.
 * We follow the Payment Card Industry Data Security Standard (PCI DSS) when
   handling payment card data.
 * We maintain physical, electronic, and procedural safeguards in connection
   with the collection, storage, processing, and disclosure of personal customer
   information. Our security procedures mean that we may occasionally request
   proof of identity before we disclose personal information to you.
 * Our devices offer security features to protect them against unauthorized
   access and loss of data. You can control these features and configure them
   based on your needs. Click here for more information on how to manage the
   security settings of your device.
 * It is important for you to protect against unauthorized access to your
   password and to your computers, devices and applications. Be sure to sign off
   when finished using a shared computer. Click here for more information on how
   to sign off.



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WHAT ABOUT ADVERTISING?

Third-Party Advertisers and Links to Other Websites: Amazon Services may include
third-party advertising and links to other websites and apps. Third-party
advertising partners may collect information about you when you interact with
their content, advertising, and services. For more information about third-party
advertising at Amazon, including interest-based ads, please read our
Interest-Based Ads policy. To adjust your advertising preferences, please go to
the Advertising Preferences page.

Use of Third-Party Advertising Services: We provide ad companies with
information that allows them to serve you with more useful and relevant Amazon
ads and to measure their effectiveness. We never share your name or other
information that directly identifies you when we do this. Instead, we use an
advertising identifier like a cookie or other device identifier. For example, if
you have already downloaded one of our apps, we will share your advertising
identifier and data about that event so that you will not be served an ad to
download the app again. Some ad companies also use this information to serve you
relevant ads from other advertisers. You can learn more about how to opt-out of
interest-based advertising by going to the Advertising Preferences page.



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WHAT INFORMATION CAN I ACCESS?

You can access your information, including your name, address, payment options,
profile information, Prime membership, household settings, and purchase history
in the "Your Account" section of the website or mobile application. Click here
for a list of examples that you can access. To request access to personal
information that is not available through Your Account you can submit a request
here.



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WHAT CHOICES DO I HAVE?

If you have any questions as to how we collect and use your personal
information, please contact our Grievance Officer. Many of our Amazon Services
also include settings that provide you with options as to how your information
is being used

 * As described above, you can always choose not to provide certain information,
   but then you might not be able to take advantage of many of the Amazon
   Services.
 * You can add or update certain information on pages such as those referenced
   in What Information Can I Access?. When you update information, we usually
   keep a copy of the prior version for our records
 * If you do not want to receive e-mail or other communications from us, please
   adjust your Customer Communication Preferences. If you don’t want to receive
   in-app notifications from us, please adjust your notification settings in the
   app or device
 * If you do not want to see interest-based ads, please adjust your Advertising
   Preferences.
 * The Help feature on most browsers and devices will tell you how to prevent
   your browser or device from accepting new cookies or other identifiers, how
   to have the browser notify you when you receive a new cookie or how to block
   cookies altogether. Because cookies and identifiers allow you to take
   advantage of some essential features of Amazon Services, we recommend that
   you leave them turned on. For instance, if you block or otherwise reject our
   cookies, you will not be able to add items to your Shopping Cart, proceed to
   Checkout, or use any Services that require you to Sign in. For more
   information about cookies and other identifiers, see our Cookies Notice.
 * If you want to browse our websites without linking the browsing history to
   your account, you may do so by logging out of your account here and blocking
   cookies on your browser.
 * You will also be able to opt out of certain other types of data usage by
   updating your settings on the applicable Amazon website (e.g., in "Manage
   Your Content and Devices"), device, or application. For more information
   click here. Most non-Amazon devices also provide users with the ability to
   change device permissions (e.g., disable/access location services, contacts).
   For most devices, these controls are located in the device's settings menu.
   If you have questions about how to change your device permissions on devices
   manufactured by third parties, we recommend you contact your mobile service
   carrier or your device manufacturer.
 * If you are a seller, you can add or update certain information in Seller
   Central , update your account information by accessing your Seller Account
   Information, and adjust your e-mail or other communications you receive from
   us by updating your Notification Preferences.



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ARE CHILDREN ALLOWED TO USE AMAZON SERVICES ?

Amazon does not sell products for purchase by children. We sell children's
products for purchase by adults. If you are under the age of 18 years, you may
use Amazon Services only with the involvement of a parent or guardian.



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CONDITIONS OF USE, NOTICES , AND REVISIONS

If you choose to use Amazon Services, your use and any dispute over privacy is
subject to this Notice and our Conditions of Use, including limitations on
damages, resolution of disputes, and application of the prevailing law in India.
If you have any concern about privacy at Amazon, please contact us with a
thorough description, and we will try to resolve it. Our business changes
constantly, and our Privacy Notice will change also. You should check our
websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Notice applies to all information
that we have about you and your account. We stand behind the promises we make,
however, and will never materially change our policies and practices to make
them less protective of customer information collected in the past without the
consent of affected customers.



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RELATED PRACTICES AND INFORMATION

 * Conditions of Use
 * Seller Program Policies
 * Help Department
 * Most Recent Purchases
 * Your Profile and Community Guidelines




EXAMPLES OF INFORMATION COLLECTED

Information You Give Us When You Use Amazon Services

You provide information to us when you:

 * search or shop for products or services in our marketplace;
 * add or remove an item from your cart, or place an order through or use Amazon
   Services;
 * download, stream, view, or use content on a device or through a service or
   application on a device;
 * provide information in Your Account (and you might have more than one if you
   have used more than one e-mail address or mobile number when shopping with
   us) or Your Profile;
 * talk to or otherwise interact with our Alexa Voice service;
 * upload your contacts, including access to mobile device contacts for certain
   services;
 * configure your settings on, provide data access permissions for, or interact
   with an Amazon device or service;
 * provide information in your Seller Account, Restaurant Central Account,
   Service Provider Account, or any other account we make available that allows
   you to develop or offer software, goods, or services to Amazon customers;
 * offer your products or services on or through Amazon Services;
 * communicate with us by phone, e-mail, or otherwise;
 * complete a questionnaire, a support ticket, or a contest entry form;
 * upload or stream images, videos or audio or other files while using Amazon
   Services;
 * use our services such as Prime Video;
 * compile Playlists, Watchlists, Wish Lists or other gift registries;
 * participate in Discussion Boards or other community features;
 * provide and rate Reviews;
 * specify a Special Occasion Reminder; or
 * employ Product Availability Alerts, such as Available to Order Notifications.



As a result of those actions, you might supply us with such information as:

 * identifying information such as your name, address and phone numbers;
 * payment information;
 * your age;
 * your location information;
 * your IP address;
 * people, addresses and phone numbers listed in your Addresses;
 * e-mail addresses of your friends and other people;
 * content of reviews and e-mails to us;
 * the personal description and photograph in Your Profile;
 * voice recordings when you speak to Alexa;
 * images, videos and other content collected or stored in connection with
   Amazon Services;
 * information and officially valid documents regarding identity and address
   information, including PAN numbers;
 * credit history information;
 * corporate and financial information; and
 * device log files and configurations, including Wi-Fi credentials, if you
   choose to automatically synchronize them with your other Amazon devices.

Automatic Information

Examples of the information we collect and analyze include:

 * the internet protocol (IP) address used to connect your computer to the
   internet;
 * login, e-mail address, and password;
 * the location of your device or computer;
 * content interaction information, such as content downloads, streams, and
   playback details, including duration and number of simultaneous streams and
   downloads, and network details for streaming and download quality, including
   information about your internet service provider;
 * device metrics such as when a device is in use, application usage,
   connectivity data, and any errors or event failures;
 * Amazon Services metrics (e.g., the occurrences of technical errors, your
   interactions with service features and content, your settings preferences and
   backup information, location of your device running an application,
   information about uploaded images and files such as the file name, dates,
   times and location of your images);
 * version and time zone settings;
 * purchase and content use history, which we sometimes aggregate with similar
   information from other customers to create features like Amazon Bestsellers;
 * the full Uniform Resource Locator (URL) clickstream to, through, and from our
   websites, including date and time; products and content you viewed or
   searched for; page response times, download errors, length of visits to
   certain pages, and page interaction information (such as scrolling, clicks,
   and mouse-overs);
 * phone numbers used to call our customer service number; and
 * images or videos when you shop in our marketplace using Amazon Services.

We may also use device identifiers, cookies, and other technologies on devices,
applications, and our web pages to collect browsing, usage, or other technical
information.

Information from Other Sources

Examples of information we receive from other sources include:

 * updated delivery and address information from our carriers or other third
   parties, which we use to correct our records and deliver your next purchase
   or communication more easily;
 * account information, purchase or redemption information and page-view
   information from some merchants with which we operate co-branded businesses
   or for which we provide technical, fulfillment, advertising or other
   services;
 * information about your interactions with products and services offered by our
   affiliates;
 * search results and links, including paid listings (such as Sponsored Links);
 * information about internet-connected devices and services linked with Alexa;
   and
 * credit history information from credit bureaus, which we use to help prevent
   and detect fraud and to offer certain credit or financial services to some
   customers.

Information You Can Access

Examples of information you can access through Amazon Services include:

 * status of recent orders (including subscriptions);
 * your complete order history;
 * personally identifiable information (including name, e-mail, password, and
   address book);
 * payment settings (including payment method information, promotional
   certificate, and gift card balances and 1-Click settings);
 * e-mail notification settings (including Product Availability Alerts,
   Delivers, Special Occasion Reminders and newsletters);
 * recommendations and the products you recently viewed that are the basis for
   recommendations (including Recommended for You and Improve Your
   Recommendations);
 * shopping lists and gift registries (including Wish Lists);
 * your content, devices, services, and related settings, and communications and
   personalized advertising preferences;
 * content that you recently viewed;
 * voice recordings associated with your account;
 * Your Profile (including your product Reviews, Recommendations, Reminders and
   personal profile);
 * If you are a seller, you can access your account and other information, and
   adjust your communications preferences, by updating your account in Seller
   Central .
 * If you are a restaurant, you can access your account and other information,
   and adjust your communication preferences, by updating your account in
   Restaurant Central;
 * If you are a service provider listing on our Service Provider Network, you
   can access your account and other information, and adjust your communication
   preferences, by updating your account in Service Provider Central;



Grievance Officer

Please find below the details of the grievance officer:

Name: Pankaj Singh

Designation: Grievance officer

e-mail PDF: grievance-officer@amazon.in

Fax: 040 – 39922887

Nodal Officer

Please find below the details of the Nodal Officer:

Nodal Officer:

Name: Pankaj Singh

Designation: Nodal officer

e-mail PDF: grievance-officer@amazon.in

Compliance officer

Please find below the details of the Compliance officer:

Compliance officer:

Name: Pankaj Singh

Designation: Compliance officer

e-mail PDF: grievance-officer@amazon.in

Fax: 040 – 39922887

Address: Amazon Seller Services Private Limited (9O), Nos. 1401 to 1421, 14th
Floor Block - E, International Trade Tower, Nehru Place New Delhi, Delhi 110019

Fax: 040 – 39922887

For details regarding grievance redressal mechanism, please visit our Conditions
of Use available here.

Click here to report infringement.

Click here to report issues with orders, delivery or sellers.

Click here for customer support.

The Grievance Officer is identified above pursuant to the provisions of
applicable laws including but not limited to the Information Technology Act,
2000 and the Consumer Protection Act, 2019, and the Rules enacted under those
laws.

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