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https://cg.mopinion.com/survey/public/take-survey/11557381f3777288604f39ac1d910ccdbfd65df0
Submission: On February 06 via api from BE — Scanned from DE
Submission: On February 06 via api from BE — Scanned from DE
Form analysis 1 forms found in the DOM
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<h3>How was your experience with our customer service?</h3>
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<legend class="block-title" id="block-title-special_input-hb213566"><label>What is your opinion?</label></legend>
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style="vertical-align: middle;"> No</span></label></div>
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<legend class="block-title" id="block-title-special_input-hb213566"><label>What is your opinion?</label></legend>
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<div class="control-group question section_break-group section_break-group-4 " id="section_break-5063" data-testid="section_break-group" style="display: none;">
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<h3 tabindex="0" class="section-title">What went well with the handling of your case?</h3>
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<div class="button-container checkbox-container">
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="0" type="checkbox" name="checkbox-group-5054" id="checkbox-5054_0" value="Issue was fixed satisfyingly"><label
for="checkbox-5054_0"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Issue was fixed satisfyingly</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="1" type="checkbox" name="checkbox-group-5054" id="checkbox-5054_1" value="Got a fast answer"><label
for="checkbox-5054_1"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Got a fast answer</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="2" type="checkbox" name="checkbox-group-5054" id="checkbox-5054_2" value="Friendly and understanding advisor"><label
for="checkbox-5054_2"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Friendly and understanding advisor</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="3" type="checkbox" name="checkbox-group-5054" id="checkbox-5054_3" value="Adequate compensation for issue"><label
for="checkbox-5054_3"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Adequate compensation for issue</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="4" type="checkbox" name="checkbox-group-5054" id="checkbox-5054_4" value="Something else"><label
for="checkbox-5054_4"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Something else</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="5" type="checkbox" name="checkbox-group-5054" id="checkbox-5054_5" value="NA: I have nothing positive to say"><label
for="checkbox-5054_5"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
NA: I have nothing positive to say</label></div>
</div>
</fieldset>
</div>
<div class="control-group question section_break-group section_break-group-6 " id="section_break-5075" data-testid="section_break-group" style="display: block;">
<fieldset>
<h3 tabindex="0" class="section-title">What could we improve with the handling of your case?</h3>
<div tabindex="0" id="section_description_5075" class="section-description"></div>
</fieldset>
</div>
<div class="control-group question checkbox-group checkbox-group-2 " id="checkbox-5055" data-testid="checkbox-group" style="display: block;">
<fieldset>
<legend class="block-title" id="block-title-checkbox-5055"><label>Select all the negative traits that apply:</label></legend>
<div class="button-container checkbox-container">
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="0" type="checkbox" name="checkbox-group-5055" id="checkbox-5055_0" value="Customer Service did not fix issue"><label
for="checkbox-5055_0"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Customer Service did not fix issue</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="1" type="checkbox" name="checkbox-group-5055" id="checkbox-5055_1" value="Too slow an answer"><label
for="checkbox-5055_1"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Too slow an answer</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="2" type="checkbox" name="checkbox-group-5055" id="checkbox-5055_2" value="Unfriendly or unhelpful advisor"><label
for="checkbox-5055_2"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Unfriendly or unhelpful advisor</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="3" type="checkbox" name="checkbox-group-5055" id="checkbox-5055_3" value="Lack of compensation for issue"><label
for="checkbox-5055_3"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Lack of compensation for issue</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="4" type="checkbox" name="checkbox-group-5055" id="checkbox-5055_4" value="Annoyed problem happened"><label
for="checkbox-5055_4"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Annoyed problem happened</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="5" type="checkbox" name="checkbox-group-5055" id="checkbox-5055_5" value="I did not receive any email reply"><label
for="checkbox-5055_5"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
I did not receive any email reply</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="6" type="checkbox" name="checkbox-group-5055" id="checkbox-5055_6" value="Something else"><label
for="checkbox-5055_6"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
Something else</label></div>
<div class="checkbox-wrapper button "><input data-testid="selectable" selectableindex="7" type="checkbox" name="checkbox-group-5055" id="checkbox-5055_7" value="NA: I have nothing negative to say"><label
for="checkbox-5055_7"><i class="mopicon mopicon-check is-context-icon" aria-hidden="true"><svg viewBox="0 0 28 28"><path d="M26.109 8.844c0 0.391-0.156 0.781-0.438 1.062l-13.438 13.438c-0.281 0.281-0.672 0.438-1.062 0.438s-0.781-0.156-1.062-0.438l-7.781-7.781c-0.281-0.281-0.438-0.672-0.438-1.062s0.156-0.781 0.438-1.062l2.125-2.125c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l4.594 4.609 10.25-10.266c0.281-0.281 0.672-0.438 1.062-0.438s0.781 0.156 1.062 0.438l2.125 2.125c0.281 0.281 0.438 0.672 0.438 1.062z" fill="currentColor"></path></svg></i>
NA: I have nothing negative to say</label></div>
</div>
</fieldset>
</div>
<div class="form-actions" data-testid="page_break-group"><button tabindex="0" class="btn btn-previous " id="btn_prev_5084" type="button" data-testid="prev">
<div class="mop-btn-content">
<i class="mopicon mopicon-angle-left is-context-icon" aria-hidden="true"><svg viewBox="0 0 11 28"><path d="M9.797 8.5c0 0.125-0.063 0.266-0.156 0.359l-6.141 6.141 6.141 6.141c0.094 0.094 0.156 0.234 0.156 0.359s-0.063 0.266-0.156 0.359l-0.781 0.781c-0.094 0.094-0.234 0.156-0.359 0.156s-0.266-0.063-0.359-0.156l-7.281-7.281c-0.094-0.094-0.156-0.234-0.156-0.359s0.063-0.266 0.156-0.359l7.281-7.281c0.094-0.094 0.234-0.156 0.359-0.156s0.266 0.063 0.359 0.156l0.781 0.781c0.094 0.094 0.156 0.219 0.156 0.359z" fill="currentColor"></path></svg></i>
Back</div>
</button><button tabindex="0" class="btn btn-next pull-right " id="btn_next_5084" type="button" data-testid="next">
<div class="mop-btn-content">Continue
<i class="mopicon mopicon-angle-right is-context-icon" aria-hidden="true"><svg viewBox="0 0 9 28"><path d="M9.297 15c0 0.125-0.063 0.266-0.156 0.359l-7.281 7.281c-0.094 0.094-0.234 0.156-0.359 0.156s-0.266-0.063-0.359-0.156l-0.781-0.781c-0.094-0.094-0.156-0.219-0.156-0.359 0-0.125 0.063-0.266 0.156-0.359l6.141-6.141-6.141-6.141c-0.094-0.094-0.156-0.234-0.156-0.359s0.063-0.266 0.156-0.359l0.781-0.781c0.094-0.094 0.234-0.156 0.359-0.156s0.266 0.063 0.359 0.156l7.281 7.281c0.094 0.094 0.156 0.234 0.156 0.359z" fill="currentColor"></path></svg></i>
</div>
</button></div>
</div>
<div id="page3-11557381f3777288604f39ac1d910ccdbfd65df0" data-testid="page-3" style="display: none;">
<div class="control-group question special_input-group special_input-group-1 " id="special_input-hb213566" data-testid="special_input-group" style="display: block;">
<fieldset>
<legend class="block-title" id="block-title-special_input-hb213566"><label>What is your opinion?</label></legend>
<div class="input-wrap"><input type="text"></div>
</fieldset>
</div>
<div class="control-group question section_break-group section_break-group-2 " id="section_break-5038" data-testid="section_break-group" style="display: block;">
<fieldset>
<h3 tabindex="0" class="section-title">Tell us in your own words</h3>
<div tabindex="0" id="section_description_5038" class="section-description"></div>
</fieldset>
</div>
<div class="control-group question textarea-group textarea-group-1 " id="textarea-5052" data-testid="textarea-group" style="display: block;">
<div>
<legend class="block-title" id="block-title-textarea-5052"><label for="element-textarea-5052">What should we know about the experience you had with our customer service?</label></legend><textarea tabindex="0" class=""
placeholder="Compliment or complaint, tell us here what you think" id="element-textarea-5052" aria-required="false" type="text" data-testid="textarea"></textarea>
</div>
</div>
<div class="control-group question section_break-group section_break-group-3 " id="section_break-5053" data-testid="section_break-group" style="display: block;">
<fieldset>
<h3 tabindex="0" class="section-title">Please note that we cannot reply to this comment because your request is now closed.</h3>
<div tabindex="0" id="section_description_5053" class="section-description">To re-open your request, please reply to most recent email our customer service sent you.</div>
</fieldset>
</div>
<div class="form-actions" data-testid="page_break-group"><button tabindex="0" class="btn btn-previous " id="btn_prev_5085" type="button" data-testid="prev">
<div class="mop-btn-content">
<i class="mopicon mopicon-angle-left is-context-icon" aria-hidden="true"><svg viewBox="0 0 11 28"><path d="M9.797 8.5c0 0.125-0.063 0.266-0.156 0.359l-6.141 6.141 6.141 6.141c0.094 0.094 0.156 0.234 0.156 0.359s-0.063 0.266-0.156 0.359l-0.781 0.781c-0.094 0.094-0.234 0.156-0.359 0.156s-0.266-0.063-0.359-0.156l-7.281-7.281c-0.094-0.094-0.156-0.234-0.156-0.359s0.063-0.266 0.156-0.359l7.281-7.281c0.094-0.094 0.234-0.156 0.359-0.156s0.266 0.063 0.359 0.156l0.781 0.781c0.094 0.094 0.156 0.219 0.156 0.359z" fill="currentColor"></path></svg></i>
Back</div>
</button><button tabindex="0" class="btn btn-next pull-right " id="btn_next_5085" type="button" data-testid="next">
<div class="mop-btn-content">Submit
<i class="mopicon mopicon-angle-right is-context-icon" aria-hidden="true"><svg viewBox="0 0 9 28"><path d="M9.297 15c0 0.125-0.063 0.266-0.156 0.359l-7.281 7.281c-0.094 0.094-0.234 0.156-0.359 0.156s-0.266-0.063-0.359-0.156l-0.781-0.781c-0.094-0.094-0.156-0.219-0.156-0.359 0-0.125 0.063-0.266 0.156-0.359l6.141-6.141-6.141-6.141c-0.094-0.094-0.156-0.234-0.156-0.359s0.063-0.266 0.156-0.359l0.781-0.781c0.094-0.094 0.234-0.156 0.359-0.156s0.266 0.063 0.359 0.156l7.281 7.281c0.094 0.094 0.156 0.234 0.156 0.359z" fill="currentColor"></path></svg></i>
</div>
</button></div>
</div>
<div id="page4-11557381f3777288604f39ac1d910ccdbfd65df0" data-testid="page-4" style="display: none;">
<div class="control-group question special_input-group special_input-group-1 " id="special_input-hb213566" data-testid="special_input-group" style="display: block;">
<fieldset>
<legend class="block-title" id="block-title-special_input-hb213566"><label>What is your opinion?</label></legend>
<div class="input-wrap"><input type="text"></div>
</fieldset>
</div>
<div class="control-group question section_break-group section_break-group-5 " id="section_break-5065" data-testid="section_break-group" style="display: block;">
<fieldset>
<h3 tabindex="0" class="section-title">Bonus question</h3>
<div tabindex="0" id="section_description_5065" class="section-description"></div>
</fieldset>
</div>
<div class="control-group question nps-group nps-group-1 " id="nps-5044" data-testid="nps-group" style="display: block;">
<fieldset>
<legend class="block-title" id="block-title-nps-5044"><label>Considering your experience with our customer service, how likely are you to recommend our company to a friend or family member?</label></legend>
<div class="rating-group nps-group -group has-legend " role="radiogroup">
<div class="choice-row">
<div class="nps-choice "><input data-testid="selectable" selectableindex="0" aria-label="0" type="radio" name="nps-group-5044" id="nps-5044_0" value="0"><label for="nps-5044_0"><span>0</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="1" aria-label="1" type="radio" name="nps-group-5044" id="nps-5044_1" value="1"><label for="nps-5044_1"><span>1</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="2" aria-label="2" type="radio" name="nps-group-5044" id="nps-5044_2" value="2"><label for="nps-5044_2"><span>2</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="3" aria-label="3" type="radio" name="nps-group-5044" id="nps-5044_3" value="3"><label for="nps-5044_3"><span>3</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="4" aria-label="4" type="radio" name="nps-group-5044" id="nps-5044_4" value="4"><label for="nps-5044_4"><span>4</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="5" aria-label="5" type="radio" name="nps-group-5044" id="nps-5044_5" value="5"><label for="nps-5044_5"><span>5</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="6" aria-label="6" type="radio" name="nps-group-5044" id="nps-5044_6" value="6"><label for="nps-5044_6"><span>6</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="7" aria-label="7" type="radio" name="nps-group-5044" id="nps-5044_7" value="7"><label for="nps-5044_7"><span>7</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="8" aria-label="8" type="radio" name="nps-group-5044" id="nps-5044_8" value="8"><label for="nps-5044_8"><span>8</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="9" aria-label="9" type="radio" name="nps-group-5044" id="nps-5044_9" value="9"><label for="nps-5044_9"><span>9</span></label></div>
<div class="nps-choice "><input data-testid="selectable" selectableindex="10" aria-label="10" type="radio" name="nps-group-5044" id="nps-5044_10" value="10"><label for="nps-5044_10"><span>10</span></label></div>
</div><span class="rating-legend legend-low">Very unlikely</span><span class="rating-legend legend-high">Very likely</span>
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HOW WAS YOUR EXPERIENCE WITH OUR CUSTOMER SERVICE? What is your opinion? Website data You selected:* WOULD YOU CONSIDER YOUR ISSUE RESOLVED? Yes No What is your opinion? WHAT WENT WELL WITH THE HANDLING OF YOUR CASE? Select all positive traits that apply: Issue was fixed satisfyingly Got a fast answer Friendly and understanding advisor Adequate compensation for issue Something else NA: I have nothing positive to say WHAT COULD WE IMPROVE WITH THE HANDLING OF YOUR CASE? Select all the negative traits that apply: Customer Service did not fix issue Too slow an answer Unfriendly or unhelpful advisor Lack of compensation for issue Annoyed problem happened I did not receive any email reply Something else NA: I have nothing negative to say Back Continue What is your opinion? TELL US IN YOUR OWN WORDS What should we know about the experience you had with our customer service? PLEASE NOTE THAT WE CANNOT REPLY TO THIS COMMENT BECAUSE YOUR REQUEST IS NOW CLOSED. To re-open your request, please reply to most recent email our customer service sent you. Back Submit What is your opinion? BONUS QUESTION Considering your experience with our customer service, how likely are you to recommend our company to a friend or family member? 0 1 2 3 4 5 6 7 8 9 10 Very unlikelyVery likely Back Powered by