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 * Book Demo
 * Trust Center
 * About Us
   
      
    * Blog
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OPERATIONALIZE YOUR CUSTOMER-OBSESSION

We help B2B businesses drive NRR by activating the entire company around
customer’s needs.

What is BackEngine?

BACKENGINE ANALYZES EVERY CUSTOMER CALL, EMAIL, AND SLACK MESSAGE TO ENSURE THAT
EVERYONE - FROM THE FRONT-LINE TEAMS TO THE C-SUITE - UNDERSTANDS AND ACTIVELY
ENGAGES WITH WHAT'S NEEDED TO RETAIN AND EXPAND ACCOUNTS.


IDENTIFY AND ACT

Front-line teams receive alerts whenever your customers say something they need
to act on. From upsell opportunities, to escalations, to organizational changes.




SPOT THE THEMES



Product & Marketing teams are shown the major themes and issues that your
customers are talking to your team about. Making it easy to identify and have
data on what to build, what's trending, and what needs fixing.


RAMP UP ON ANY CUSTOMER

Everyone has instant access to a dynamic and up-to-date executive summary on
every customer. Allowing anyone -- from the CEO to the QBR team to a new
employee -- to get up to speed fast.




ENTERPRISE READY



Encryption

Data is encrypted both at rest and in transit. We generate a unique key for each
one of the customers we monitor for you to maximize isolation. At any time, you
can revoke our encryption key, rendering all associated data unusable.




Security

Production data is entirely isolated from any other environments. Our employees
do not have access to customer data unless you explicitly grant us permissions.
We only monitor interactions with the customers that you request.

SOC 2 Type II Compliant

We are SOC 2 Type 2 compliant. Click here to access our Trust Center or contact
us for a copy of our report.


HOW IT WORKS

Connect your video call, email, and messaging provider in less than 15 minutes.
Our product will securely work in the background. No updates, notes, or work is
needed from your team. Our product handles everything automatically.




START THE TRANSFORMATION!

Schedule Demo


There's no better time to operationalize your customer-obsession.

OPERATIONALIZE YOUR CUSTOMER-OBSESSION.

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