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Submission: On June 05 via manual from US — Scanned from DE
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Capture customer emotions, in real time, throughout the interaction with Talkdesk Mood Insights. See how. AI PRODUCTSAI FOR INDUSTRIESCUSTOMERSSUPPORTRESOURCESABOUTPRICING EN * English * Español * Deutsch * Français * Italiano * Português * Português (Brasil) Interactive Demo Customized Demo Pricing About TALKDESK HELPS ORGANIZATIONS DELIVER MODERN CUSTOMER SERVICE THAT DRIVES BUSINESS GROWTH AND IMPROVES THE BOTTOM LINE. DOWNLOAD BROCHURE OUR MISSION. Modern customer service. Your way. We want to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue. We believe modern customer service is the edge your business needs. OUR STORY. If a journey is defined as moments of great courage, then ours began in 2011 in the most extraordinary way—with a young engineer’s dream and determination to forever change customer experience by putting the customer at the heart of every conversation and interaction. Living in Portugal at the time, Talkdesk founder and CEO Tiago Paiva prototyped a cloud-based solution that was easy to deploy, integrate, and operate. He entered and won a hackathon, got some seed funding, moved to America and Talkdesk was born. We were a global company from day one. Talkdesk’s journey, like all memorable ones, has been shaped by the hands and ideas of our people, connected through the years and across generations in an endless pursuit of “a better way.” That pursuit guides our vision and values as we challenge the old status quo in order to help our customers, our partners and our employees thrive and grow. Our entrepreneurial spirit is rooted in this passion and dedication to making the impossible, possible. Experience. A better way. "IF YOU’RE GOING TO SUCCEED YOU MUST LISTEN TO, LEARN FROM, AND GO ABOVE AND BEYOND FOR YOUR CUSTOMERS." Tiago Paiva, Talkdesk CEO OUR VISION. We help companies deliver a better customer experience. We are innovative, creative, and challenge the old status quo in order to help our customers thrive and grow. We have fun shaking up the industry and we’re building a business that’s also a great place to work. HEAR HOW TALKDESK TRANSFORMED CX FOR LEGALSHIELD. MORE CUSTOMER STORIES OUR VALUES. COURAGEOUS INNOVATION. We have an innovative and courageous mindset, focused on offering products and solutions that redefine customer experience, making the impossible possible. Learn more CUSTOMER-OBSESSED. Everything we do is for our customers. Learn more DIVERSITY, EQUITY, AND INCLUSION. We are guided by our moral compass and believe in an inclusive and diverse culture that is representative of the communities in which we live and serve. Learn more TRUST AND TRANSPARENCY. We invest in the highest security in our products and build trust with our customers, partners and employees. Learn more COMMUNITY AND ENVIRONMENTAL GIVING. We believe in giving back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Learn more OUR SUSTAINABILITY COMMITMENT. Our commitment to corporate sustainability is rooted in our company values. Talkdesk is committed to offsetting our global footprint. In partnership with the Carbon Fund, we’ve planted more than 2,000 trees on behalf of Talkdesk customers! Moving forward, we’ll donate a tree for every new customer each quarter. LEARN MORE EMPLOYEE RESOURCE GROUPS. TALKDESK SUPPORTING THE COMMUNITY AND EACH OTHER. WOMEN IN TECHNOLOGY. TO CULTIVATE AN ENVIRONMENT FOR EVERYONE THAT SUPPORTS AND ENCOURAGES WOMEN TO ADVANCE THEIR SKILLS AND LEADERSHIP POTENTIAL. “Talkdesk cultivates a diverse, equitable and inclusive workforce that supports women to advance their skills and leadership potential. Our strong, supportive culture facilitates a more meaningful connection between Talkdeskers and their work.” Dr. Shauna Geraghty, executive sponsor, Women in Technology DIVERSITY, EQUITY, AND INCLUSION. TO CELEBRATE THE UNIQUENESS OF THE PEOPLE THAT MAKE UP TALKDESK – THEIR BACKGROUND, EXPERIENCE, AND PERSPECTIVES. “We are a global company with employees and customers who come from a wide variety of backgrounds. Everyone at Talkdesk understands that our strengths lie in the differences, not the similarities. As an ally, I am passionate about actively promoting DE&I at Talkdesk because it takes everyone to create an environment where people can live and work as their authentic selves, thereby accomplishing more together than we think is even possible.” Dina Combs, executive sponsor, Diversity, Equity, and Inclusion TALKDESK RECOGNIZED AS A LEADER. Press Release FROST & SULLIVAN Talkdesk Receives Frost & Sullivan 2022 Customer Value Leadership Awards for Vertical Market Excellence. Report ARAGON RESEARCH Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2021. Report G2 CROWD Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider. TALKDESK SKYROCKETS TO $10B VALUATION WITH OUR SERIES D. Leadership 10 YEARS IN THE MAKING. WHAT A WEEK THIS IS! By Tiago Paiva Press Release TALKDESK VALUATION TRIPLES TO MORE THAN $10 BILLION, APPOINTS FIRST CHIEF FINANCIAL OFFICER OOPS! LOOKS LIKE THERE'S AN ISSUE LOADING YOUR CONTENT EXPERIENCE. This could result from one or more of several issues: * You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website. * You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies. * Your browser privacy settings will not enable content to load - please review your browser privacy settings. You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed. Thanks - the Talkdesk Team. LET US HELP YOU CREATE CUSTOMER EXPERIENCE MAGIC WITH THE POWER OF AI. Request a demo to see how AI can boost results for your business. 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