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Submission: On February 06 via manual from US — Scanned from US
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Submission: On February 06 via manual from US — Scanned from US
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Hey there! We use cookies. Why? They let us personalize content, track usage, and analyze data on our end to improve your experience. To learn more about the different cookies we’re using, check out our Privacy Policy. OK, I understand Skip to content URGENT security message for all NG/MF customers Everything you need to know about cloud printing Language Choose your language * No results * Global (English) * Français (Français) * España (Español) * Deutschland (Deutsche) * Suomi (Suomalainen) * Italia (Italiano) * Nederland (Nederlands) * Portugal (Português) * Россия (Pусский) * Sverige (Svenska) * Bolivia (Español) * Brazil (Português) * Colombia (Español) * Ecuador (Español) * El Salvador (Español) * República Dominicana (Español) * Guatemala (Español) * Honduras (Español) * Mexico (Español) * Nicaragua (Español) * Panamá (Español) * Paraguay (Español) * Peru (Español) * Uruguay (Español) * Venezuela (Español) * 中国（简体中文) * 台灣（繁體中文) * 香港（繁體中文) * 日本 (日本語) * ประเทศไทย (ไทย) Login Choose your login * No results * PaperCut Hive * PaperCut Pocket * Partner Portal * Students / Teachers Contact Contact us * No results * Sales * Support Search Software Our products * PaperCut MF Powerful print management server for printers and MFDs * PaperCut Hive Complete cloud-native print management for business * PaperCut NG DIY print management server for everyone * PaperCut Pocket Cloud print management solution for businesses with simple needs * Compare features PaperCut Product Suite comparison Free tools * PaperCut Mobility Print A free Google Cloud Print alternative * PaperCut QRdoc The power of digital documents – on paper * PaperCut Views Real-time print analytics, insights and forecasts Sustainability * PaperCut Grows Grow your sustainability story. In the percolator * Projects in beta Features in progress Popular Features * Print rooms Track and manage all your printing activity * Forest Positive Printing Go further than waste reduction * Print Deploy Print queues made easy * Microsoft Universal Print Take control of your Universal Print environment Speak with sales Solutions For industries * High School / K-12 Protect student information, cut costs, reduce waste * Higher Education Easy printing for coworking and serviced offices * Healthcare Safeguard patient information with compliance features * Local Government Reduce budget spend while increasing compliance * Legal Secure confidential client info and assign costs * Small to medium business Grow your business while reducing costs * Large Enterprise Protect your systems, information, and future growth * Coworking Easy printing for coworking and serviced offices * Life Sciences Protect your intellectual property and reduce your costs What our customers say “Sustainability is very important to Google nowadays,” says Ofer. “So the idea that we could literally save paper on printing was appealing to us from the get-go.” Ofer Bar-Zakai, Google, US * Customer Stories 100 million delighted users and counting. Read their stories * Testimonials Quotes written by our own customers Speak with sales Resources Discover everything we do * Easy printing We’ve simplified printing for you and your end-users * Cloud and print Review our full suite of management solutions for cloud * Waste control Explore why this should be important to everyone * Scanning We’ve made scanning easier and more secure * Overview Explore all our products, and find real-world examples Popular Resources * Grid® Report for Print Management | Winter 2024 * Complete Guide to Printing in Education * Get Print Resiliency and Security Without Servers * Securing Your Print System with PaperCut Whitepaper * Find more Reports, White Papers, Case Studies, Ebooks and more Have a read * Blog Read our latest news in tech, product updates, and more Support * Overview * Help Center * Manuals * Knowledge base * Known issues * FAQs Speak with sales Software Our products * PaperCut MF Powerful print management server for printers and MFDs * PaperCut Hive Complete cloud-native print management for business * PaperCut NG DIY print management server for everyone * PaperCut Pocket Cloud print management solution for businesses with simple needs * Compare features PaperCut Product Suite comparison Free tools * PaperCut Mobility Print A free Google Cloud Print alternative * PaperCut QRdoc The power of digital documents – on paper * PaperCut Views Real-time print analytics, insights and forecasts Sustainability * PaperCut Grows Grow your sustainability story. In the percolator * Projects in beta Features in progress Popular Features * Print rooms Track and manage all your printing activity * Forest Positive Printing Go further than waste reduction * Print Deploy Print queues made easy * Microsoft Universal Print Take control of your Universal Print environment Speak with sales Solutions For industries * High School / K-12 Protect student information, cut costs, reduce waste * Higher Education Easy printing for coworking and serviced offices * Healthcare Safeguard patient information with compliance features * Local Government Reduce budget spend while increasing compliance * Legal Secure confidential client info and assign costs * Small to medium business Grow your business while reducing costs * Large Enterprise Protect your systems, information, and future growth * Coworking Easy printing for coworking and serviced offices * Life Sciences Protect your intellectual property and reduce your costs What our customers say “Sustainability is very important to Google nowadays,” says Ofer. “So the idea that we could literally save paper on printing was appealing to us from the get-go.” Ofer Bar-Zakai, Google, US * Customer Stories 100 million delighted users and counting. Read their stories * Testimonials Quotes written by our own customers Speak with sales Resources Discover everything we do * Easy printing We’ve simplified printing for you and your end-users * Cloud and print Review our full suite of management solutions for cloud * Waste control Explore why this should be important to everyone * Scanning We’ve made scanning easier and more secure * Overview Explore all our products, and find real-world examples Popular Resources * Grid® Report for Print Management | Winter 2024 * Complete Guide to Printing in Education * Get Print Resiliency and Security Without Servers * Securing Your Print System with PaperCut Whitepaper * Find more Reports, White Papers, Case Studies, Ebooks and more Have a read * Blog Read our latest news in tech, product updates, and more Support * Overview * Help Center * Manuals * Knowledge base * Known issues * FAQs Speak with sales CONTACT SALES * Home * Privacy Policy LET'S TALK PRIVACY IT'S THE PAPERCUT PRIVACY POLICY LET'S GET STARTED A LOT OF COMPANIES PUBLISH INTIMIDATING, DETAILED "LEGAL SPEAK" PRIVACY POLICIES At PaperCut, we've decided that our privacy policy should be simple and easy to understand. The PaperCut Privacy Policy sets out how we handle personal information, and applies across our whole business and all our products and services. Before we get into what this actually means for you, we do need to get some of the basic legal stuff out of the way. * If you access our site and/or use our products and services, you consent to the terms of the PaperCut Privacy Policy and agree to be bound by it and our EULA and/or Terms of Service (based on the product you're using). * Getting back to the PaperCut Privacy Policy, we're a customer-focused company and that means we genuinely care about your privacy. We'll treat your personal information the way we'd like others to treat ours. * Feel free to check out our PaperCut MF and NG EULA, the PaperCut Pocket and PaperCut Hive Terms of Service, the PaperCut Views Terms of Service, or the Print Logger EULA alongside this policy. DEFINITIONS * Before we begin, let's make sure we're all on the same page about who's who. We're PaperCut Software Pty Ltd (ACN 650 500 413). When we say 'us', 'we', 'our' or 'PaperCut', we're referring to ourselves. * When we mention "you" or "your", we're referring to people who use or engage with the PaperCut brand, products and services such as PaperCut MF™, PaperCut NG™, PaperCut Hive™ and PaperCut Pocket™. It also refers to people visiting our sites, including engaging in social media. * Trusted Partners – Authorized Partners, Resellers, and Manufacturers. WHAT TYPE OF INFORMATION DO WE COLLECT? PERSONAL INFORMATION * Personal information that identifies you as an individual or relates to an identifiable individual such as your name, title, company name, job function, postal address, telephone number, username,or email address. * If you submit any personal information relating to other people to us or to our Trusted Partners in connection with your workplace, you agree that you have the authority to do so and permit us to use the information in accordance with the PaperCut Privacy Policy. * In order to be able to provide PaperCut products or services, there will be times when we'll obtain information about you from other people such as our Trusted Partners. * Your IP address number that is automatically assigned to the computer that you're using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever you access the PaperCut sites, along with the time of the visit and the page(s) that you visited. * At times, you may disclose personal information from publicly available sites (i.e. from social media, blogs, websites and other services) where you're able to post information and materials. Please remember that this information is publically available. * We may also collect personal information from job applications to assess an applicant's suitability for employment. OTHER INFORMATION * Other information is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include URLs of pages you visit and the device, operating system, and browser you use and the time of your visit. We collect this information to help us understand how our websites are working and how we could improve them/our services. * We use anonymous aggregated data provided by you and other users of the PaperCut products for the purpose of best practice, benchmarking, forecasting, and education. * At times, we publish aggregated information. However, please feel safe in knowing that we won't publish information that identifies you without your prior approval. * We do retain messages you post to our website or blog. * If you download a PaperCut Software trial and you enter your contact details but you do not proceed with license purchase, we may contact you. WE HAVE DIFFERENT WAYS OF COLLECTING INFORMATION PERSONAL INFORMATION * If you're using our website, we may collect information directly from you when you download our free trial, register for events (including webinars), contact us, subscribe to our email newsletters, download content, register to use our sites (e.g. the PaperCut Portal), or job applications. * You or a Trusted Partner may supply us with test data, database backup, or system logs to help us find and address bugs. This data may include personal information such as usernames. * We may collect personal information from you if you attend one of our events, or an event that we're attending, or during calls with sales and support teams, or when you contact us. * Our software applications will never secretly prompt you to install some gee-wiz browser toolbar. As software geeks, we needed to put that one in the list. * If you use one of our web-based services, components of those services may collect personal information in order to provide you with that service. * In relation to the "scan to cloud" feature of certain PaperCut software (which enables users to scan documents to Google, DropBox etc), we store scanned files in an encrypted format for up to 24 hours, after which time they are deleted. However, we retain summary information relating to scan jobs that may include personal information such as usernames. * In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, our Trusted Partners, social media platforms, and from other third parties. OTHER INFORMATION Certain information is collected by most browsers or automatically through your device, such as your computer address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the sites you're using. HERE'S HOW WE USE COOKIES AND ANALYTICS * The type of cookies we're talking about are web beacons and similar technologies that record log data. They're small text files stored on your computer for record-keeping purposes, every time you visit our website. * We love analysing data (it's our inner geek) so we collect anonymous data, too. While it doesn't directly identify you personally or contain any other information about you, it does identify your computer. * We and our third-party service providers may use a combination of "persistent cookies" (cookies that stick around until you or your browser deletes them or they expire) and "session ID cookies" (cookies that are deleted when you close your browser) on the website. * From a website point of view, the cookie helps us track overall site usage, and track and report on your use and interaction with ad impressions and ad services. We use this kind of information to improve the functionality and experience of PaperCut Products, Services and our website. * We use web analytics services (currently Google Analytics). * The other type of information we collect is non-identifiable data to help us derive global or industry usage metrics to assist forecasting, benchmarking, and trend analysis. We use it to help us crunch the numbers in the background. * For PaperCut NG and PaperCut MF, we collect Feature Usage Data to help us improve our products. It's handy for us to understand how our product is being used so we know which features to invest time into future development. To turn off the collection of Feature Usage Data, simply navigate to Options >> Advanced options >> System Usage Data and disable Send system usage data. * We don't store credit card details, nor do we process credit cards ourselves. Instead we only use trusted sources. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. HOW WE USE THIS INFORMATION Overall, the key reason for us collecting personal information is so we can provide our customers with better support and to improve their user experience. But also to: * Understand and improve our products. * Assist you with technical support issues or other issues relating to our Products and Services. This may include sharing your support requests and data logs with our Trusted Partners (for example Authorized Solution Centers). * Send you operational information (information required for us to continue providing your product and/or service i.e. advising your Maintenance & Support is about to expire). * Communicate with you and respond to your inquiries and fulfil your requests (such as sending you requested materials) as well as information and materials regarding our products and services. * Send email and/or SMS marketing communications e.g. newsletters and product upgrades. These will only be sent to you if you have requested the information or opted in to receiving marketing communications. We'll provide you with instructions for how you can remove yourself from that mailing list if you so wish. * Record your marketing and communication preferences so we can keep you informed about our product updates and service offerings. * Provide you with usage reports. * Perform our general business purposes (such as finance reporting and identifying usage trends campaign effectiveness). * Anonymously aggregate your data provided with other users of PaperCut products for the purpose of best practice, benchmarking, forecasting, and education. * Process a job application you've submitted and communicate with you. * Successfully manage "scan to cloud" services (we use scan job summary information to provide users with reports or auditing on their use of the service). TWO MORE THINGS TO NOTE * We'll keep your personal information for no longer than is necessary to fulfil the purposes for which it was collected. * Where we have granted you a perpetual licence we may not be aware that you have ceased using our product, so we'll keep your data until you notify us that you no longer use our software. FOR OUR AUTHORIZED PARTNERS AND RESELLERS * A prerequisite when becoming an Authorized Partner or Reseller is to provide your contact details (email and mobile) to enable PaperCut to provide operational notifications and communications. For example, your customer's Maintenance & Support is about to expire, and product release updates. * We'll email you newsletters and other marketing communications only if you have opted in, and we'll provide you with instructions as to how you can remove yourself from that mailing list if you so wish. SHARING OF YOUR DATA * PaperCut has Trusted Partners that sell and implement PaperCut products and services. At times, we'll need to disclose personal information to our Trusted Partners for the purposes described above. * We may contract other companies and people to perform tasks on our behalf and may at times need to share your personal information with them to provide products or services to you, or to otherwise communicate with you. Examples may include removing repetitive information from customer lists, analyzing data, conducting billing, engaging technical support for our services, providing customer service, and performing analysis related to our products or services. * At times, prospective customers contact us directly that need to be referred to an Authorized Partner due to the suitable product not being sold directly by us. In these instances, we ask for your permission to pass your details to our Trusted Partner. * We use service providers, like those who provide us with cloud storage solutions, to provide the best service to our customers. Some are based outside Australia (in places like Europe, UK, Asia and the US). To the extent information received by Google APIs is used by the Scans for PaperCut app (Scan to Google Drive and Scan to Shared Google Drive) or transferred to another app by Scans for PaperCut, that use and transfer will adhere to the Google API Services User Data Policy, including the Limited Use Requirements. * We'll also disclose your personal information if we are required by law or as permitted by the applicable laws. THE SECURITY OF YOUR INFORMATION IS OUR TOP PRIORITY * We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate. * While we do take reasonable steps to secure your personal information from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing personal information online. * If there's a high risk of harm in the event of a breach, we'll report to our data protection authority as soon as possible after becoming aware of the breach and to the data subjects as soon as possible. YOUR RIGHTS * You can contact us at privacy@papercut.com to access, correct, or request deletion of any of your personal information that we store. * Where you have provided your consent for us to use your personal information, you may withdraw that consent at any time. Please note that withdrawal of consent may prevent us from being able to provide products or services to you. * To view or change the marketing material you receive, you can manage your data preference settings via the 'manage your preferences' link found at the bottom of any marketing communications you've received. * You have the right to lodge a privacy complaint with a relevant supervisory authority. In Australia, the Privacy Commissioner's website is at www.oaic.gov.au. CHANGES TO THESE TERMS We're always looking to improve PaperCut products and services and to provide you with new and exciting features. This means we may need to change our PaperCut Privacy Policy from time to time (i.e. our lawyers will tell us to change them...). But don't worry - we'll try to keep you informed when something is different. WE WANT YOU TO FEEL CONFIDENT ABOUT YOUR DATA. GOT QUESTIONS? GET IN TOUCH. We value your trust and we won't throw that away. If we ever send you something you find annoying, just email us and let us know. There's always someone real at our end who reads emails, and we do action requests, comments, and complaints. Post: Privacy Guru PaperCut, Level 1, 3 Prospect Hill Road, Camberwell VIC 3124 Australia Email: privacy@papercut.com READY TO GET STARTED? Compare our products or dive a little deeper into product solutions. COMPARE OUR PRODUCTS TRY FOR FREE Subscribe to PaperCut communications Amplitude Device ID * Yes, subscribe me to PaperCut news, offers, product updates, newsletters and events. * By filling out and submitting this form, you agree that you have read our Privacy Policy, and agree to PaperCut handling your data in accordance with its terms. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Products * Product Overview * PaperCut NG * PaperCut MF * PaperCut Pocket * PaperCut Hive * Product comparison Free Tools * PaperCut Mobility Print * PaperCut QRDoc * PaperCut Views Beta * In the Percolator Solutions for Industries * High school/K-12 * Higher education * Healthcare * Coworking * Life sciences * Legal * Small businesses * Large enterprise * Local government What our customers say * Customer Stories * Testimonials Discover * Discover overview * Easy printing * Print security * Cloud and Print * Waste control * Scanning * Integrations * Products at a Glance * Best practices * Forest Positive Have a Read * Blog * Resources Support * Support Overview Get PaperCut * Contact Sales About * About us * Careers Misc * Become a Reseller * Privacy Policy * Cookie Settings Hey there! We use cookies. Why? They let us personalize content, track usage, and analyze data on our end to improve your experience. To learn more about the different cookies we’re using, check out our Privacy Policy. OK, I understand PaperCut, the P symbol, and PaperCut products are trademarks of the PaperCut group of companies. © PaperCut Software Pty Ltd Survey SHARE YOUR THOUGHTS How easy was it to find what you were looking for on our website? Submit now