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  <div class="modal-body"> Are your tyres within legal limits? Is your windscreen free from chips and cracks? Are all of your vehicle's lights working? If ‘No’ then you need to book a repair first </div>
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Text Content

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Call us on 0800 389 3690 | Fleet Contact Login
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DRIVER SERVICES FROM LEX AUTOLEASE


RUNNING YOUR VEHICLE

Services and repairs

Book online or find a garage

Your MOT

Check your due date and book

Tyre management

Get a repair or replacement

Report an incident

Let us know about a problem

European travel documents

For your next European trip

Rent a vehicle

Short-term vehicle solution


END OF CONTRACT   

BVRLA fair wear & tear guides

Buy my car


GENERAL SERVICES   

Tax calculator

What Car? reviews

FAQs

Driver guide


FAQS  

    The following information relates to drivers of Lex Autolease vehicles on
business contracts.


ORDER AND DELIVERY OF MY VEHICLE

Q. My vehicle order is delayed

A. If you have any questions about your vehicle order, please speak to your
sales advisor.

The industry is currently seeing a challenge with supply because of a shortage
of semiconductor chips, production delays from the impact of COVID-19 and
continued increase in demand. We’re expecting these delays in vehicle supply to
continue well into 2022 which may impact your vehicle’s lead times.



Q. What should be included in my driver pack upon delivery?

A. We include a driver pack with every vehicle. It's contents may change
depending on availability, but will typically include; tailored floor mats,
hessian safety bag, warning triangle, hi-visibility jacket, and a welcome
letter.

If you have a maintenance package with us, we’ll also include an information
window sticker that will provide details for specific services such as
servicing, maintenance and breakdown.



Q. What happens if my vehicle is damaged on delivery?

A. Please make sure the vehicle is thoroughly checked during the hand over
process. In the unlikely event of there being any damage on the vehicle, please
ensure this is recorded on the delivery release note at the time of delivery and
reported to your Customer Service Representative or fleet contact as soon as
possible.



Q. How do I order replacement mats and or number plates?

A. If you have a problem with the mats or number plates supplied with your
vehicle, please contact your Customer Service Representative in the first
instance. Please note that these items will only be replaced free of charge if
they are faulty (i.e. not damaged through accident), have been supplied by
VGroup, or are covered under the 3 year warranty.



Q. Vehicle delivered does not match order

A. If your vehicle doesn't match what you've ordered when it’s delivered -
please speak to your sales advisor or your fleet manager.

SERVICES, MOTS AND VEHICLE BOOKINGS

Q. When I book a repair or service, can the garage collect my car and drop it
off afterwards?

A. Many franchised dealers provide a collection and delivery service depending
on availability. If you would like to arrange this please ask the dealer when
you call to make a booking or you could also consider asking about
while-you-wait appointments if that would be suitable instead. Alternatively,
you can use the Lex Autolease Driver Portal which includes the option to request
collection and delivery.

Q. Will I be billed for my repair?

A. Any repairs required as a result of damage, theft, vandalism, driver neglect
or misuse are not covered by any maintenance agreement.



Q. How do I find out when my MOT is due?

A. MOT reminders are automatically sent out in line with the following
timescales:

1st reminder – approx. 56 days before MOT expires

2nd reminder – approx. 30 days before MOT expires

3rd reminder – approx. 7 days before MOT expires

Depending on what’s been agreed with your Fleet Manager, reminders may be sent
via email or post. Please contact your Fleet Manager for further details.

Where vehicles are overdue an MOT Schedule, with details of vehicles without a
valid certificate, is sent to the Fleet Manager/Fleet Helpdesk on a monthly
basis.



Q. What happens if my vehicle fails the MOT?

A. Should your vehicle fail the MOT, Lex Autolease would arrange authorisation
of the failing components with the repairing garage. Where the failing
components require pre authorisation from your Fleet contact, Lex Autolease
would seek authority. This ensures the vehicle is repaired and re tested before
being returned. Lex Autolease proactively monitor any vehicles that fail an MOT
to ensure the vehicle is road legal.

VEHICLE BREAKDOWN PROCESS

Q. If my vehicle has broken down will I get a free-of-charge replacement
vehicle?

A. If your vehicle contract includes breakdown cover, you will be entitled to a
free-of-charge relief vehicle upon recovery (subject to availability). You will
need to request this from our recovery agent in order to book your rental
vehicle. There are some occasions where this relief vehicle would be billed back
to your company.



Q. In what cases would my 48 hour rental be billed to my company?

A. Damage, theft, driver error and vandalism may attract a charge to your
company.



Q. What type of vehicle will I receive and what is the expected delivery time
for a 48 hour rental vehicle?

A. Where the relief vehicle is a car, it will typically be a small
hatchback-type vehicle, for example a Ford Fiesta, Volkswagen Polo or Vauxhall
Corsa.

Where the relief vehicle is a commercial vehicle, it would typically be a small
to medium van, for example a Vauxhall Combo or Citroen Berlingo.

In business hours the expected waiting time for a relief vehicle is up to 2
hours. Delivery is not available outside of business hours, although it may be
possible to make a vehicle available for collection from a rental branch.

Lex Autolease opening hours are 08:00–18:00 Monday to Friday and 08:30–12:30 on
Saturdays. The two hour service level applies to booking made two hours before
the end of working hours e.g. bookings must be made before 16:00 on week days.

Vehicles are provided subject to availability.



Q. Do I need to check or provide anything when receiving my relief vehicle from
the recovery agent?

A. Upon delivery we would expect you to check the relief vehicle for damages to
ensure that there are no unexpected damage claim charges. Equally, when the
vehicle is collected by the supplier, it is advisable to check the vehicle again
to ensure that any damage sustained in your care is accurately recorded. Please
note that you’re expected to refuel your relief vehicle before returning it to
the supplier.

Please note: It is your responsibility to ensure that the relief vehicle is
covered under your company insurance.

RELIEF AND RENTAL VEHICLES

Q. Will I get a relief vehicle whilst my vehicle is being repaired under
warranty?

A. This is dependent on both the type of warranty that applies to your vehicle,
your contract type and also the provision from the manufacturer.

If your vehicle contract includes relief vehicle provision as part of the
agreement then a replacement vehicle will be made available for a maximum of 28
days. Please note this may not be a like-for-like vehicle.

If your vehicle does not include relief vehicle cover then it depends on the
provision offered by the motor manufacturer. Manufacturer replacement vehicle
cover is outside of our control and usually falls into three main categories:

1. Manufacturer or dealer provides onward mobility – you would need to provide a
credit card and both parts of a driving licence prior to driving the vehicle.

2. Manufacturers do not support any form of onward mobility – it is the
customer’s responsibility to arrange an alternative vehicle while repairs are
being completed

3. Manufacturers offer a value of support per day to help customers with their
onward mobility costs. The value may not cover the full amount of the daily
charge. The request for this type of support must be made before the customer
incurs any costs as retrospective claims are not supported.





Q. Who do I contact if I need to place an additional rental vehicle?

A. If your employer uses Lex Autolease to supply rental vehicles, our dedicated
reservations team can be contacted on 0344 879 6666 option 1, or alternatively
contacted via email on supplier@rentalmp.com who will be able to assist with
your booking requirements.



Q. How much notice do I need to provide when requesting a rental vehicle?

A. Our minimum lead time requirement is 2 hours for a standard manual vehicle,
and 4 hours should you need automatic transmission. Specialist vehicles are
subject to longer lead times based on availability. Please refer to our vehicle
group’s guide for exact clarification.



Q. If I have a problem with my rental vehicle, who should I contact?

A. Should you need any advice or assistance with your reservation please contact
our reservations team here at Lex Autolease on 0344 879 6666 at your earliest
opportunity. If, however, you need urgent roadside assistance, our individual
suppliers will provide an emergency contact number on the back of the tax disc
holder.



Q. What should I do if I have left any items in a rental vehicle that has now
been returned?

A. Please contact us as soon as possible in order that we can address this with
the supplying branch. We will endeavour to ensure any personal belongings are
returned, however due to how quickly rental vehicles are turned around for the
use of other customers, we cannot guarantee items will be retrieved by the
branch. Please ensure the vehicle is emptied of personal belongings when off
hired to avoid any disappointment.

FINES AND PENALTIES

Q. What happens if I receive a parking fine?

A.Council Parking Fines

If a parking fine is received on a vehicle the driver has the timeframe
specified on the ticket to respond to the notice and either pay or appeal the
fine. If the ticket is ignored then the issuing authority will issue a Parking
Charge Notice to Lex Autolease who will respond to the fine (depending on the
customer’s policy). Some parking fines will be captured by Automatic Number
Plate Recognition (ANPR); these will come directly to Lex Autolease and will be
responded to in accordance to the customer’s policy. If you’re unsure as to the
terms of your policy please speak with your fleet contact.

Private Parking

On receiving a Private Parking notice we will follow the customer’s policy and
either pay or nominate. If the customer’s policy is to pay the fine we will send
a cheque to the issuing Private Parking Company and recharge the full amount to
the customer. Depending on the policy, this could incur an administration fee.

If the policy is to nominate company address details, we will provide these
details to the Private Company. Once the address has been received the Private
Parking Company will transfer the liability into the customer’s name and issue
them with a fresh notice. It then becomes the responsibility of the customer to
either pay, appeal or nominate further. Depending on the policy, this could
incur an administration fee.

If the policy is set to nominate driver address details, due to the Data
Protection Act we are unable to provide these details to a Private Parking
company. In these instances we will pass the notice directly to the customer’s
address with a covering letter advising the customer to take action by either
paying or appealing. Depending on the policy, this could incur an administration
fee.

If, after 28 days, the customer has failed to make payment or appeal, the
liability will be transferred back into Lex Autolease’s name - as the owners of
the vehicle. Lex Autolease will then make contact with the customer giving them
five working days to respond; if no response is made Lex Autolease will pay the
now higher fine amount and fully recharge this to the customer.

All appeals can be made directly to the Private Parking Company should you wish
to do so.



Q. Can I challenge a parking fine?

A. A customer can challenge a parking fine by sending an appeal directly to the
issuing authority. This can be done for all offences regardless of whether Lex
Autolease have paid or nominated the fine. Appeals can be submitted in writing
or via the issuing authority’s website.



Q. What is the process for Congestion Charges?

A. It’s the driver’s responsibility to either pre-register or pay the daily
charge when entering the Congestion Zone. If the vehicle isn’t registered, or
the driver fails to pay on the day, then Transport for London will issue a
Penalty Charge Notice to Lex Autolease. Due to a London by-law which prevents
Lex Autolease being able to make representation against the offence, Congestion
Charges have to be paid by the registered keepers. The fine will be paid and an
administration fee may be charged depending on the customer’s policy with Lex
Autolease. If the customer wishes to appeal the fine they can do so directly
with Transport for London.



Q. What happens if I receive a speeding fine?

A. Speeding offences (Notice of Intended Prosecution) will be sent directly to
Lex Autolease in order to make a nomination back to the police with the
customer’s details. An administration fee for doing this may be charged in
accordance with the customer’s policy. Once the customer receives this notice,
if they are not the driver, they should respond to the policy with the correct
driver details

***Please note that speeding offences cannot be passed to a third party and you
MUST respond directly to the police. *** Once the speeding notice has reached
the correct driver, the driver should complete the documentation where specified
and send this back to the police. The police will then make them aware of any
license endorsements, fines or speed awareness courses as a result of the
speeding offence.

END OF CONTRACT

Q. Who decides what damage is fair wear and tear and what is outside of the
guidelines?

A. An appraisal is carried out at point of collection where we ask all
collection drivers to note any obvious damage. A full inspection of the vehicle
will then be carried out once it arrives at our de-fleet centre. The vehicle
will undergo a more detailed damage and condition assessment in a controlled
inspection environment. Any additional damage that falls outside of the BVRLA
(British Vehicle Rental Leasing Association) Fair Wear and Tear guidelines
[link] will be recorded and a re –charge may be imposed.



Q. In what condition do you expect the vehicle to be returned?

A. We wouldn’t expect a vehicle to be returned in the same condition that we
delivered it in at the beginning of the contract – fair wear and tear occurs no
matter how carefully a vehicle is looked after, and happens when normal usage
causes deterioration to a vehicle. It is not to be confused with damage which
occurs as a result of a specific event or series of events such as impact,
inappropriate stowing of items, harsh treatment or negligent acts.

All vehicle documentation including operation manuals, service books and any
other documents relating to vehicle equipment must be intact and available. All
documents must be inside the vehicle on its return. A full set of keys including
the master key, spares and locking wheel nut keys, should be returned with the
vehicle. Accessories such as parcel shelves, load covers, restraining straps and
nets must be returned with the vehicle. The spare wheel (including
‘spacesaver’), jack and other tools must be intact, present and stowed properly,
in the correct location and in good working order. The emergency tyre inflation
canister, if supplied when new, should be in full working order, serviceable and
ready for use. A canister that has been partially or fully discharged should be
replaced.



Q. What are the expectations for windscreens, mirrors and windows?

A. Light scratching is acceptable provided it does not interfere with the
driver’s line of sight and any heating elements still work properly. Chips,
cracks or holes are not acceptable. Repaired chips within the driver’s line of
sight are not acceptable. Repaired chips outside the driver’s line of sight are
acceptable provided they are repaired to a professional standard and the work is
under warranty. If it has passed an MOT this does not necessarily mean it is
acceptable against the BVRLA Fair Wear & Tear return standard. Missing, cracked
or damaged door mirrors are not acceptable.



Q. I’ve had the vehicle repaired prior to handing it back; will I be exempt from
any charges?

A. We do not expect the collection drivers to identify if repaired damage is to
the correct standard. Once returned to the de-fleet site, the vehicle will
undergo a more detailed damage and condition assessment in a controlled
inspection environment, to the BVRLA return standard. Any obvious evidence of
poor repair, such as flaking paint, preparation marks, paint contamination,
rippled and poorly matched paint, is not acceptable and a charge may be imposed.



Q. When my vehicle is collected at the end of the contract, what will the
collection driver do?

A. The collection driver will make a note of any damage that is visible on the
vehicle. The noted damage must be a true reflection of the vehicle’s condition
at the point of collection. The damage recorded at the point of collection is
not necessarily the damage that you will be charged for as often small marks and
scratches will be within guidelines for fair wear and tear.

When the vehicle arrives at one of our centres it will be inspected by one of
our fully BVRLA trained Vehicle Assessors. This assessment will identify damage
which is within or outside of the BVRLA fair wear and tear guidelines. It is
this assessment that decides what damage you will be charged for.



Q. What time will my vehicle be collected?

A. We’ll collect your vehicle between 9am and 5pm, Monday to Fridays, excluding
bank holidays.

PERSONAL CONTRACT HIRE

If you are a consumer and your vehicle is on a Personal Contract Hire (PCH)
contract, regulated by the Consumer Credit Act, please contact us using the
below number:

Broker and Branded Customer Services
0344 879 6633
Customer.Services@lexautolease.co.uk
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RENT A VEHICLE

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original username and password. Please go to your company portal and log in with
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ALREADY REGISTERED?

If you are already a registered user of this site please proceed to the logged
in booking page
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ARE YOU MOT READY?

Are your tyres within legal limits? Is your windscreen free from chips and
cracks? Are all of your vehicle's lights working? If ‘No’ then you need to
book a repair first
Check when MOT is due Proceed to book MOT Return to home page
Close

WHICH SERVICE DO YOU REQUIRE?

MOT Only

(While You Wait at Kwik - Fit)

Service, Repair and/or MOT

OK
Close

ALERT

You will need to book into your nearest franchise dealer if your vehicle has any
warning lights that remain on when driven.

The dealer will be able to carry out your MOT once the warning light issue is
resolved.

Continue
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CHECK REGISTRATION

Vehicle Registration Number
Submit
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Lex Autolease Limited. Registered office: 25 Gresham Street, London EC2V 7HN
Registered in England and Wales with registered number: 1090741
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