www.egain.com Open in urlscan Pro
141.193.213.21  Public Scan

Form analysis
2 forms found in the DOM

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="header-searchform">
  <span class="screen-reader-text">Search this website</span>
  <input aria-label="Submit search" type="search" name="s" autocomplete="off" value="" placeholder="Type then hit enter to search...">
</form>

GET https://www.egain.com/

<form aria-label="Search this website" method="get" action="https://www.egain.com/" class="mobile-searchform">
  <input aria-label="Insert search query" value="" class="field" id="ocean-mobile-search-1" type="search" name="s" autocomplete="off" placeholder="Search">
  <button aria-label="Submit search" type="submit" class="searchform-submit">
    <i class=" icon-magnifier" aria-hidden="true" role="img"></i> </button>
</form>

Text Content

We use cookies to ensure you get the best experience on our website. By clicking
"Accept All", you consent to our use of cookies.

Customize Reject All Accept All
Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions.
You will find detailed information about all cookies under each consent category
below.

The cookies that are categorized as "Necessary" are stored on your browser as
they are essential for enabling the basic functionalities of the site. ... Show
more


NecessaryAlways Active

Necessary cookies are required to enable the basic features of this site, such
as providing secure log-in or adjusting your consent preferences. These cookies
do not store any personally identifiable data.

 * Cookie
   __cf_bm
 * Duration
   1 hour
 * Description
   This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.

 * Cookie
   cookieyes-consent
 * Duration
   1 year
 * Description
   CookieYes sets this cookie to remember users' consent preferences so that
   their preferences are respected on subsequent visits to this site. It does
   not collect or store any personal information about the site visitors.

Functional


Functional cookies help perform certain functionalities like sharing the content
of the website on social media platforms, collecting feedback, and other
third-party features.

 * Cookie
   lidc
 * Duration
   1 day
 * Description
   LinkedIn sets the lidc cookie to facilitate data center selection.

 * Cookie
   li_gc
 * Duration
   6 months
 * Description
   Linkedin set this cookie for storing visitor's consent regarding using
   cookies for non-essential purposes.

Analytics


Analytical cookies are used to understand how visitors interact with the
website. These cookies help provide information on metrics such as the number of
visitors, bounce rate, traffic source, etc.

 * Cookie
   _cfuvid
 * Duration
   session
 * Description
   Description is currently not available.

 * Cookie
   initialTrafficSource
 * Duration
   15 days
 * Description
   
   Used to store website referral URL.

 * Cookie
   _lfa
 * Duration
   1 year
 * Description
   This cookie is set by the provider Leadfeeder to identify the IP address of
   devices visiting the website, in order to retarget multiple users routing
   from the same IP address.

 * Cookie
   _gcl_au
 * Duration
   3 months
 * Description
   Google Tag Manager sets the cookie to experiment advertisement efficiency of
   websites using their services.

 * Cookie
   _ga_*
 * Duration
   1 year 1 month 4 days
 * Description
   Google Analytics sets this cookie to store and count page views.

 * Cookie
   _ga
 * Duration
   1 year 1 month 4 days
 * Description
   Google Analytics sets this cookie to calculate visitor, session and campaign
   data and track site usage for the site's analytics report. The cookie stores
   information anonymously and assigns a randomly generated number to recognise
   unique visitors.

 * Cookie
   __utmzzses
 * Duration
   session
 * Description
   Google Analytics sets this cookie to gather information about how a visitor
   uses the site.

 * Cookie
   _gid
 * Duration
   1 day
 * Description
   Google Analytics sets this cookie to store information on how visitors use a
   website while also creating an analytics report of the website's performance.
   Some of the collected data includes the number of visitors, their source, and
   the pages they visit anonymously.

 * Cookie
   AnalyticsSyncHistory
 * Duration
   1 month
 * Description
   Linkedin set this cookie to store information about the time a sync took
   place with the lms_analytics cookie.

 * Cookie
   _gat_gtag_UA_*
 * Duration
   1 minute
 * Description
   Google Analytics sets this cookie to store a unique user ID.

 * Cookie
   _gat_UA-*
 * Duration
   1 minute
 * Description
   Google Analytics sets this cookie for user behaviour tracking.

 * Cookie
   visitorId
 * Duration
   1 year
 * Description
   ZoomInfo sets this cookie to identify a user.

 * Cookie
   prism_*
 * Duration
   1 month
 * Description
   Active Campaign sets this cookie to track and store interactions.

Performance

Performance cookies are used to understand and analyze the key performance
indexes of the website which helps in delivering a better user experience for
the visitors.

No cookies to display.

Advertisement


Advertisement cookies are used to provide visitors with customized
advertisements based on the pages you visited previously and to analyze the
effectiveness of the ad campaigns.

 * Cookie
   MUID
 * Duration
   1 year 24 days
 * Description
   Bing sets this cookie to recognise unique web browsers visiting Microsoft
   sites. This cookie is used for advertising, site analytics, and other
   operations.

 * Cookie
   test_cookie
 * Duration
   15 minutes
 * Description
   doubleclick.net sets this cookie to determine if the user's browser supports
   cookies.

 * Cookie
   li_sugr
 * Duration
   3 months
 * Description
   LinkedIn sets this cookie to collect user behaviour data to optimise the
   website and make advertisements on the website more relevant.

 * Cookie
   bcookie
 * Duration
   1 year
 * Description
   LinkedIn sets this cookie from LinkedIn share buttons and ad tags to
   recognize browser IDs.

 * Cookie
   bscookie
 * Duration
   1 year
 * Description
   LinkedIn sets this cookie to store performed actions on the website.

 * Cookie
   IDE
 * Duration
   1 year 24 days
 * Description
   Google DoubleClick IDE cookies store information about how the user uses the
   website to present them with relevant ads according to the user profile.

 * Cookie
   UserMatchHistory
 * Duration
   1 month
 * Description
   LinkedIn sets this cookie for LinkedIn Ads ID syncing.

 * Cookie
   _uetsid
 * Duration
   1 day
 * Description
   Bing Ads sets this cookie to engage with a user that has previously visited
   the website.

 * Cookie
   _uetvid
 * Duration
   1 year 24 days
 * Description
   Bing Ads sets this cookie to engage with a user that has previously visited
   the website.

Uncategorized

Other uncategorized cookies are those that are being analyzed and have not been
classified into a category as yet.

No cookies to display.

Reject All Save My Preferences Accept All
Powered by
Skip to content
Print
   +1 800-821-4358 support@egain.com
 * +1 800-821-4358
 * support@egain.com
 * 
 * 
 * 
 * 

 * Products
   * eGain Knowledge Hub
   * eGain Conversation Hub
   * eGain Analytics Hub
 * Solutions
   * INDUSTRIES
     * Banking
     * Financial Services
     * Government
     * Health Care Providers
     * Health Insurance
     * Manufacturing
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Field Service
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain AI Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * Webinars
     * White Papers
     * Customer Success
     * EBOOKS
       * Knowledge Management for Dummies
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain University
     * DEVELOPER COMMUNITY
       * eGain Developer Central
     * PARTNER COMMUNITY
       * eGain Econet Portal
       * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Generative AI for Customer Service
     * Knowledge Management
     * Knowledge Management System
 * Success
   * Customer Success
   * Industry Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
     * MARKETPLACE
       * eGain Marketplace
   * CONNECTORS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for IBM Watson
   * CONNECTORS (Cont.)
     * eGain for Microsoft Dynamics 365
     * eGain Knowledge Hub for Microsoft SharePoint Online
     * eGain Knowledge Hub for Microsoft Teams
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
     * eGain Knowledge Hub for Salesforce
     * eGain Knowledge Hub for Talkdesk
     * eGain Knowledge Hub for Zendesk
 * About us
   * MANAGEMENT
     * Board of Directors
     * Executive Team
     * INVESTOR RELATIONS
       * Investors
       * Annual Reports
   * CAREERS & CONTACT
     * Careers
     * Locations
     * Contact Us
     * RECOGNITION
       * Industry Awards
   * NEWS AND EVENTS
     * Events
     * Press Releases
     * Press Clippings
     * Webinars
     * Podcasts
 * Contact us
 * Blog
 * 

Search this website
Menu Close
 * Products
   * eGain Knowledge Hub
   * eGain Conversation Hub
   * eGain Analytics Hub
 * Solutions
   * INDUSTRIES
     * Banking
     * Financial Services
     * Government
     * Health Care Providers
     * Health Insurance
     * Manufacturing
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Field Service
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain AI Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * Webinars
     * White Papers
     * Customer Success
     * EBOOKS
       * Knowledge Management for Dummies
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain University
   * DEVELOPER COMMUNITY
     * eGain Developer Central
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Generative AI for Customer Service
     * Knowledge Management
     * Knowledge Management System
 * Success
   * Customer Success
   * Industry Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
   * MARKETPLACE
     * eGain Marketplace
   * CONNECTORS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for IBM Watson
     * eGain for Microsoft Dynamics 365
     * eGain Knowledge Hub for Microsoft SharePoint Online
     * eGain Knowledge Hub for Microsoft Teams
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
     * eGain Knowledge Hub for Salesforce
     * eGain Knowledge Hub for Talkdesk
     * eGain Knowledge Hub for Zendesk
 * About us
   * MANAGEMENT
     * Board of Directors
     * Executive Team
   * INVESTOR RELATIONS
     * Investors
     * Annual Reports
   * CAREERS & CONTACT
     * Careers
     * Locations
     * Contact Us
   * RECOGNITION
     * Industry Awards
   * NEWS AND EVENTS
     * Events
     * Press Releases
     * Press Clippings
     * Webinars
     * Podcasts
 * Contact us
 * Blog
 * 



KNOWLEDGE FOR CUSTOMER SERVICE


READY TO HUB
YOUR KNOWLEDGE?


One source of trusted answers for all customer queries



Connect silos, dispel chaos, cut costs



Correct, consumable answers curated at unmatched speed with AI and experts
working in tandem



Curate once, use everywhere



Request demo Questions? Contact us





EGAIN 2ND SPECIAL EDITION


KNOWLEDGE MANAGEMENT
FOR DUMMIES

Download now





OCT 29-30, 2024
Hyatt Regency O’Hare
Chicago
Register Now, It’s Free!








KNOWLEDGE MANAGEMENT GARTNER MARKET GUIDE


FOR CUSTOMER SERVICE KNOWLEDGE MANAGEMENT SYSTEMS

Read now






TRUSTED BY LEADERS







View success stories


WHAT OUR CUSTOMERS SAY







POWERFUL, ADAPTABLE, DEPENDABLE

“We have found the platform to be very robust, easy to use for agents and
authors, customizable, easy to integrate with our existing CRM, very adaptable
in gathering and consuming data and using this data to reduce the effort for
agents and improve the CX.”

Head of Knowledge Management, European telco giant
Telecommunication
3B – 10B USD



MANY INTEGRATIONS AVAILABLE WITH HELP AVAILABLE WHEN NEEDED

“eGain has partnered with us to ensure we have the highest quality software for
our customers to interact with. They provide many different channels so a
customer can choose what channel to communicate with us.”

Sr. Software Development Consultant
Insurance Industry
250M – 500M USD



EGAIN KNOWLEDGE MANAGEMENT TOOL

“Very easy to use, popular among end users, 150,000 end users, 13m hits/year,
and 300 content authors.”

Program Manager, mammoth government agency in healthcare
Government
50,000+ Employees



EGAIN DELIVERS ON COMMITMENTS AND MASTERS THE CUSTOMER EXPERIENCE

“We have successfully migrated 5,000 plus content articles and 6,0000 SharePoint
documents to create a powerful AI driven knowledge base that is the center of
support for our employees.”

KM Administrator, leading manufacturing company
Manufacturing
250M – 500M USD



EGAIN IS AN ESSENTIAL PART OF OUR CONTACT CENTER.

“eGain is responsive and committed to servicing our needs.”

Manager, Customer Service and Support
Insurance
10B – 30B USD













Previous



Next




Experience the difference with a free no commitment 4-week pilot!


IITD

eGain has great technology and a unique way of doing things. We spend a lot of
time thinking about how large businesses can consume innovation quickly. eGain
Innovation in 30 Days™ (earlier known as eGain Try+Buy™) is a guided innovation
consumption model that is safe, easy, and risk-free. A typical client can begin
delivering knowledge and AI-powered customer service within days.

Ask for demo






LATEST NEWS

SEPT 5, 2024



EGAIN ANNOUNCES FOURTH QUARTER AND FISCAL YEAR 2024 FINANCIAL RESULTS; AI
KNOWLEDGE FUELS NEW LOGO MOMENTUM

Read more



AUG 14, 2024



EGAIN RELEASES “KNOWLEDGE MANAGEMENT FOR DUMMIES, EGAIN 2ND SPECIAL EDITION”
WITH JOHN WILEY & SONS

Read more



JUNE 14, 2024



VIRGINIA529 SELECTS EGAIN AI KNOWLEDGE TO ELEVATE CUSTOMER AND ADVISOR
EXPERIENCE

Read more









SIGN UP FOR OUR EMAILS

Keep up on product enhancements, thought leadership, and best practices. Enter
your e-mail address and subscribe to updates from us.
SUBSCRIBE TODAY

ABOUT US

 * Careers
 * Investor relations
 * Privacy Policy
 * Cookie Policy
 * Terms of Use

CONNECT WITH US

 * Contact Us
 * Contact Support
 * Community Forums
 * Cookie Consent Preferences

FOLLOW US

 * 
 * 

Print
Commitment to Accessibility
eGain is committed to serving all customers, including those with disabilities.
Our website is currently undergoing redesign to comply with the Web Content
Accessibility Guidelines (WCAG) digital accessibility standards, and we invite
your feedback. If you have difficulty using any aspect of our site, please email
us. You can also call us at +1 408 636 4500 (USA) or +44 1635 800087 (EMEA) for
information about our products, placing orders, or for any of the other services
that customers can access online through our website.
Copyright © 2024. eGain Corporation. All Rights Reserved.
OCT 29-30, 2024
Register now!