www.observe.ai Open in urlscan Pro
52.17.119.105  Public Scan

Form analysis
0 forms found in the DOM

Text Content

This website uses cookies to ensure you get the best experience on our website.
Learn more
Got it!
⚡⚡⚡Observe.AI Launches Generative AI Suite, Powered by Contact Center LLM ⚡⚡⚡
Learn More →
product
Platform
OverviewCONVERSATION INTELLIGENCEContact Center LLMNEWreporting
& ANALYTICSOmnichannelConsulting Services
Real-Time AI
Agent AssistKnowledge AINEWAuto SummaryNEWSupervisor Assist
Post-Interaction AI
auto qaquality assuranceagent PERFORMANCE & COACHING
solutions
USE cases
customer SERVICESALES PERformanceoperational efficiencycompliance
Self-service Demo
See Observe.AI on your own time, at your own pace.
Dive in ↗
CUSTOMERSCUSTOMERS
Resources
BlogContact Center GlossaryDOWNLOAD RFP TEMPLATEEBOOKS, REPORTS, AND WEBINARS
New on the blog
New Blog: Meet the First Contact Center LLM and Observe.AI’s New Generative AI
Suite
Check it out ↗
company
about uspartnerscareersNEWS & PR
IN THE NEWS
Insert Press release highlight
Read more ↗
SCHEDULE A DEMO
get a demo




BOOST CONTACT CENTER PERFORMANCE AND DRIVE BUSINESS OUTCOMES. FASTER.

Gain insights from 100% of customer interactions, maximize frontline team
performance, and accelerate outcomes with live conversation intelligence built
on the industry-first contact center LLM.

GET A DEMO
WATCH PRODUCT TOUR VIDEO



GET MORE VALUE OUT OF EVERY INTERACTION WITH AI

Built on a 30 billion-parameter contact center LLM, Observe.AI uncovers insights
from all your customer interactions, empowers your team to take the smartest
actions in the moment, and automates workflows so you can spread the success
across your business. Immediately.


LEVERAGE THE BEST-IN-CLASS CONTACT CENTER LLM

Differentiate your business by using our industry-first contact center LLM.
Empower agents with time-saving automations and self-improvement tips using our
new Generative AI suite.


UNCOVER INSIGHTS FROM EVERY INTERACTION

With 100% visibility into customer conversations in every channel, you can
surface trends, opportunities, and risks and get a complete picture of your
business. Hop on opportunities before it’s too late. And act on data, not
hunches.



SUPERCHARGE YOUR FRONTLINE TEAMS

Take performance to new highs with real-time guidance, targeted coaching, and
automated workflows driven by Generative AI.


DRIVE OUTCOMES ACROSS THE BUSINESS

Accelerate outcomes from the contact center to the rest of your business. Make
informed business decisions to fix product issues, optimize marketing campaigns,
slash time off your processes, and more.



END-TO-END AI FOR YOUR CONTACT CENTER

Fuel better performance and boost efficiency before, during, and after
interactions with the only end-to-end conversation intelligence platform. The
Observe.AI platform is powered by our proprietary contact center large language
model (LLM) and Generative AI.
Learn More


RESULTS THAT IMPACT YOUR ENTIRE BUSINESS


20%

Lift in sales conversions


15%

Improvement in compliance adherence


55%

Customer sentiment improvement


17%

Reduction in
AHT

see customer stories


BOOST OUTCOMES ACROSS THE CONTACT CENTER – AND BEYOND

Sales Performance

Convert more interactions to sales and watch your revenue grow

Learn More ↗
Compliance

Reduce risk and gain the confidence of a more compliant frontline

Learn More ↗
Customer Service

Satisfy more customers more quickly and earn their ongoing loyalty

Learn More ↗
Operational Efficiency

Help everyone on your team accomplish more, faster with consistent results

Learn More ↗


SEE THE REAL-WORLD RESULTS IN THESE LEADING COMPANIES

FINANCIAL SERVICES
INSURANCE
collections
healthcare
retail

"Observe.AI is critical for improving compliance and empowering agents with data
to improve their performance.”

Paritosh Pathak

Chief Information Officer

Learn More ↗

"Observe.AI gives us insight into customer conversations so we can better
optimize agent performance and improve our policyholder experience to boost
revenue and customer experience, all while maintaining compliance standards."

Alexander Grant

Quality Operations Director - Calls Product

Learn More ↗

“Observe.AI has enabled us to reduce compliance risk like never before and have
full visibility into day-to-day operations.”

Vince Trotter

Vice President of Client Success

Learn More ↗

"Observe.AI allows us to optimize for an excellent member experience and
provides usable data to grow the business."

Mitch Mann

VP of Member Services

Learn More ↗

“With Observe.AI, we gain a more intimate understanding of customer needs to
proactively offer desired solutions.”

Tammi Zelm

VP of Customer Experience

Learn More ↗



TRANSFORM PERFORMANCE IN YOUR FRONTLINE TEAMS AND YOUR BUSINESS

Take an AI-powered approach to customer interactions and watch the results stack
up. We’ll show you how.
get a demo


RECOGNIZED BY ANALYSTS.
TRUSTED BY BUSINESSES.

see A DEMO
Slide 2 of 8.



Get Started
See How It Works
Get Pricing
watch product tour video
Product
OverviewConversation IntelligenceContact Center LLMAgent AssistSupervisor
AssistKnowledge AIAuto SummaryAuto QAQuality AssuranceAgent Performance &
CoachingReporting & AnalyticsOmnichannelConsulting Services
Solutions
Sales PerformanceComplianceCustomer ServiceOperational Efficiency
Resources
Resource CenterBlogRemote Contact CentersDownload RFP Template
Company
About usCareersCustomersPartnersNews & PR
Support
Help Center
Sales
Contact Us

© 2024 All Rights Reserved
Terms & ConditionsPrivacy PolicyCookie PolicySecurity
275 Shoreline Drive
4th Floor
Redwood City, CA