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The Forrester Wave™: Order Management Systems, Q2 2023

See the Results
 * EN
 * FR

 * Solutions
   SOLUTIONS
    * Fluent Order ManagementGet the digital agility you need to grow
    * Fluent Big InventoryIntelligent enterprise inventory availability hub
    * Fluent Order PromisingIncrease ecommerce conversions
    * Fluent Order OrchestrationManage the entire order lifecycle and automate
      manual processes
    * Fluent StoreCreate flexible pick, pack, ship & pickup experiences
   
   PLATFORM
    * ArchitectureCloud-native platform designed for future growth
    * Orchestration EngineControl how inventory data, sourcing logic and orders
      are processed
    * Order Management Experience (OMX)Get the tools you need to create new
      workflows and UI components
   
   INTEGRATIONS
    * Adobe ConnectorIntegrate faster with Adobe Commerce
    * commercetools ConnectorEnable composable commerce
    * Salesforce ConnectorsConnect with Commerce Cloud or Service Cloud
   
   
   ORDER MANAGEMENT: A FRESH PERSPECTIVE
   
   From monolith to microservices and beyond
   
   Download now

 * Use Cases
    * Multibrand / Multi-nationalManage inventory availability and fulfillment
      logic for each region and/or brand
    * Optimize FulfillmentIncrease your fill rate and reduce split shipments
    * Manage in-store pick & packCreate flexible pick, pack, ship & pickup
      experiences
   
    * Reduce Canceled OrdersGet accurate inventory visibility so you can make
      more sales
    * Single view of inventoryGet a unified view of all the inventory you have
      available to promise
    * Ship From StoreMake your inventory work harder
   
    * Click & Collect / PickupManage the buy online pickup in-store (BOPIS)
      experience
    * Customer ServiceEdit orders, manage returns, exchanges and appeasements
    * B2B Inventory & Order Lifecycle ManagementIncrease supply chain visibility
      and reduce costs
   
   
   ORDER MANAGEMENT SYSTEM SELECTION
   
   43 smart questions to ask a vendor
   
   Download now

 * Industries
    * DTC BrandsGrow your DTC business and increase conversions
    * Luxury BrandsCraft the delivery and pickup experiences your customers
      expect
    * RetailersIncrease conversions and roll out new offerings faster
    * DistributorsAutomate manual processes
   
   
   7 UNIQUE CHALLENGES OF LUXURY FULFILLMENT
   
   Customer experience is amplified when it comes to luxury goods
   
   Download now

 * Resources
   BY TOPIC
    * AI & MLHow an OMS can support your AI strategy
    * Business Case & ROIHow to build a business case for OMS
    * Composable CommerceThe role of an OMS in composable commerce
    * Customer ExperienceImpact of an OMS on CX
    * Ecommerce StrategyStrategic drivers, customer experience, and adjacent
      tech
    * Inventory AvailabilityAccuracy, availability, safety stock, impact on CX,
      impact on conversions
   
    
    * Multi-Brand / MultinationalExpand globally
    * Sourcing & Order OrchestrationSourcing logic, fulfillment optimization,
      store fulfillment
    * Store FulfillmentPick, pack, pickup, ship
    * SustainabilityDrive down carbon emissions
    * TechnicalTake a deeper dive
    * Vendor SelectionResources for selecting an OMS vendor
   
   BY TYPE
    * BlogOur take on digital agility in ecommerce
    * Case StudiesRead customer results
    * Solution Briefs & eBooksAccess solution briefs and eBooks
    * PodcastListen to Innovators in Commerce & Delivery
    * Templates & CalculatorsDownload templates and access interactive
      calculators
    * VideosAccess webinars and product overviews
   
   
   ORDER MANAGEMENT SYSTEM SELECTION
   
   43 smart questions to ask a vendor
   
   Download now

 * Customers
    * CustomersBrands that have chosen Fluent Order Management
    * Successful ProjectsPublic project announcements
   
   
   CASE STUDY: BREITLING
   
   Breitling takes customer experience to the next level with Fluent Order
   Management
   
   Download now

 * Partners
    * Solution PartnersFind a partner
    * Tech & Industry PartnersSupported by a global network
    * Become a PartnerGrow your business
   
   
   CASE STUDY: PSYCHO BUNNY
   
   Psycho Bunny reduces split shipments with Fluent Order Management
   
   Download now

 * About
   ABOUT US
    * About UsSee our story, leadership team, and offices
    * CareersJoin us. We’re looking for great talent like you!
    * Contact UsWe’d love to answer your questions.
   
   NEWS & EVENTS
    * NewsRecent press releases
    * Media ArticlesFluent Commerce in the news
    * Conferences & EventsLet’s meet!
   
   Meet Dom!

 * Request Demo




FEATURED BLOG POST


ECOMMERCE DIGITAL TRANSFORMATION: 3 REASONS TO START WITH AN ORDER MANAGEMENT
SYSTEM

Read more



FLUENT ORDER MANAGEMENT


THE POWERFUL PLATFORM THAT DRIVES GROWTH

 * Increase inventory turns and sales
 * Reduce canceled orders and delivery costs
 * Go live in 8 to 22 weeks

Learn more



FLUENT BIG INVENTORY


YOUR INTELLIGENT ENTERPRISE INVENTORY HUB

 * Share your accurate ATP data with any system
 * Get inventory data from all your back end systems to your digital channels...
   faster
 * See all your inventory and control what's Available to Promise (ATP) in each
   channel

Learn more



FEATURED BLOG POST


ECOMMERCE DIGITAL TRANSFORMATION: 3 REASONS TO START WITH AN ORDER MANAGEMENT
SYSTEM

Read more



FLUENT ORDER MANAGEMENT


THE POWERFUL PLATFORM THAT DRIVES GROWTH

 * Increase inventory turns and sales
 * Reduce canceled orders and delivery costs
 * Go live in 8 to 22 weeks

Learn more



FLUENT BIG INVENTORY


YOUR INTELLIGENT ENTERPRISE INVENTORY HUB

 * Share your accurate ATP data with any system
 * Get inventory data from all your back end systems to your digital channels...
   faster
 * See all your inventory and control what's Available to Promise (ATP) in each
   channel

Learn more



FEATURED BLOG POST


ECOMMERCE DIGITAL TRANSFORMATION: 3 REASONS TO START WITH AN ORDER MANAGEMENT
SYSTEM

Read more

 * 1
 * 2
 * 3


TRUSTED BY GLOBAL BRANDS




FLUENT ORDER MANAGEMENT


THE DISTRIBUTED ORDER MANAGEMENT SYSTEM THAT ENABLES DIGITAL AGILITY AND
PROFITABILITY

IMPROVE INVENTORY DATA ACCURACY

Get a Unified View of Inventory availability so you can increase sales and
reduce canceled orders.

FULFILL ORDERS PROFITABLY... EVERY TIME

Use Fulfillment Optimization to reduce delivery costs or maximize margins.

INNOVATE FASTER

With flexible workflows that can be configured and extended to enable digital
agility so you can support new offerings like low-carbon delivery.


POWERFUL PLATFORM THAT DRIVES GROWTH

EXPAND GLOBALLY

Need to roll out quickly and support unique fulfillment requirements for each
region?

GROW THROUGH ACQUISITION

Want to onboard new brands or banners faster and support unique fulfillment
processes for each?

SCALE WITH CONFIDENCE

Need to increase your order volume, sales channels, and product range? No
problem.

"Thanks to the brilliant, combined efforts of our Head Office & Store
Associates, as well as the Fluent Commerce Order Management System, the ALDO
Group was able to fulfill Black Friday Week order volumes up to 7X in size
versus the week prior, in equal or even half the fulfillment time across certain
store networks. Amazing planning, execution & teamwork!"
Marc Chretien, VP Post-Purchase Operations & Business Analytics | ALDO Group

“With Fluent Commerce we found a partner that shares a high degree of strategic
principles and practices of software engineering, with the goal to not only meet
customer demand but exceed their expectations.”
Andreas Westerndorpf, CTO | Emma - The Sleep Company

“Fluent Order Management is the system that can adapt to our company’s needs—not
us adapting to their technology.”
Monica Provenza, Director, Omnichannel & Experience | Psycho Bunny

"Working with order management system provider Fluent Commerce, Freedom has been
able to reduce order cancellation rates by 85%, and increase the stock
availability of its online business by 10 times. Additionally, Freedom has
opened its online store to a ‘dropship’ model, wherein 20,000 products that
aren’t held in its stores can be sold and delivered by third parties. The
success of this model, has led [my] team to begin work on bringing a similar
dropship model to Freedom’s stores."
Joshua Rich, Ecommerce Operations Team Leader | Freedom Australia
Previous Next


WORLD CLASS RELIABILITY AND SCALABILITY

675+

Orders per second

1.2B+

Inventory position updates processed over Black Friday 2023

28.9B+

API calls over Black Friday 2023


WHY DO COMPANIES CHOOSE FLUENT ORDER MANAGEMENT? A FAST ROI.

QUICK ROLLOUT



Take a phased approach so you can be live in weeks for a faster return on
investment.



FLEXIBLE PLATFORM



Can be configured and extended to support complex use cases and adapt to change,
both now and in the future.



CLOUD-NATIVE SCALABILITY



Built for the cloud, so you can scale as needed anywhere around the globe and be
confident in your ability to handle growth.




INDUSTRY INSIGHTS

SEAMLESS MIDDLE EAST 2024: MEET WITH INVENTORY EXPERTS

Get ready for Seamless Middle East, returning to Dubai. Meet Fluent Commerce at
Seamless For 24 years Seamless has been...

Read More
Blog

RETAIL CMOS: 3 WAYS INVENTORY DATA CAN PREVENT DIGITAL AD SPEND WASTE

Competition is fierce. Marketers at retailers and direct to consumer brands are
under more pressure than ever. Increase brand awareness....

Read More
Blog

SHOPIFY PLUS: 4 SIGNS YOU NEED AN ORDER MANAGEMENT SYSTEM (OMS) TO UNLOCK GROWTH

Shopify Plus. Who uses it? Fast growing organizations. Ones that have hit the
limits of the basic Shopify ecommerce platform...

Read More
View Blog →

LET'S DO THIS

Accelerate Your Order Management

Let us show you a better way to manage omnichannel orders

Request Demo
       
 * info@fluentcommerce.com*protected email*
 * AU +61 1300 358 368
 * UK +44 (0)7799 882 559
 * US +1 800 680 7244
 * FR +33 1 89 47 10 29
 * SG +65 800 492 2713

Products

 * Fluent Big Inventory
 * Global Inventory
 * Order Management
 * Product Availability
 * Store Fulfillment
 * Fluent Order Management
 * Architecture
 * Order Management Experience (OMX)
 * Omnichannel Orchestration
 * Adobe Connector
 * commercetools Connector
 * Salesforce Connectors
 * Fluent + AWS

Use Cases

 * Click & Collect
 * Customer Service
 * In-Store Pick and Pack
 * Headless Commerce
 * Fulfillment Optimization
 * Multi-brand / Multinational
 * Overselling
 * Ship From Store
 * Single View of Inventory
 * Reduce Canceled Orders
 * Unified Commerce
 * Luxury Brands
 * DTC Brands
 * Retailers
 * Distributors

Resources

 * Blog
 * Case Study
 * eBook
 * Video
 * Calculator
 * Podcast
 * Documentation
 * What is MACH?

Company

 * About
 * Customers
 * Successful Projects
 * Partners
 * Careers
 * Contact Us

Newsletter

Stay up to date. Subscribe to our newsletter.



© 2024 Fluent Commerce

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 * Solutions
   * Fluent Order Management
   * Fluent Big Inventory
   * Fluent Order Promising
   * Fluent Order Orchestration
   * Fluent Store
   * Back
 * PLATFORM
   * Architecture
   * Orchestration Engine
   * Order Management Experience (OMX)
   * Back
 * INTEGRATIONS
   * Adobe Connector
   * commercetools Connector
   * Salesforce Connectors
   * Back
 * Use Cases
   * Multi-brand / Multinational
   * Optimize fulfillment
   * Manage in-store pick and ack
   * Reduce Canceled Orders
   * Single View of Inventory
   * Ship From Store
   * Click & Collect / Pickup
   * Customer Service
   * Back
 * Industries
   * DTC Brands
   * Luxury Brands
   * Retailers
   * Distributors
   * Back
 * Resources
   * By Topic
     * AI & ML
     * Business Case & ROI
     * Composable Commerce
     * Customer Experience
     * Ecommerce Strategy
     * Inventory Availability
     * Multi-Brand / Multinational
     * Sourcing & Order Orchestration
     * Store Fulfillment
     * Sustainability
     * Technical
     * Vendor Selection
     * Back
   * By Type
     * Blog
     * Case Study
     * eBook
     * Podcast
     * Calculator
     * Video
     * Back
   * Back
 * Customers
   * Customers
   * Successful Projects
   * Back
 * Partners
   * Solution Partners
   * Tech & Industry Partners
   * Become a Partner
   * Back
 * About
   * About Us
   * About Dom
   * Careers
   * Contact Us
   * Back
 * News & Events
   * News
   * Media Articles
   * Conferences & Events
   * Back
 * Request Demo

 * English
 * Français

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