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Your consent applies to the following domains: index.isg-one.com, research.isg-one.com, ar.isg-one.com, isg-one.com Cookie declaration last updated on 29.08.24 by Cookiebot Search ISG No results found Please enter some search terms Searching... * There are {{resultsCount}} results in this search. These are the top {{results.length}} results. See all results Careers Who We Are Log In Search ISG * Sourcing & Advisory SOURCING & ADVISORY Drive your transformation from a full set of target solutions. 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ISG Inform™ Benchmark your entire IT landscape, from cost to service quality and team productivity. ISG ProBenchmark® Leverage the most in-depth price benchmarks for IT services. ISG Executive Insights™ An integrated data services platform that empowers you to drive operational excellence and make strategic decisions. * Research & Articles RESEARCH & ARTICLES Insights into key market trends and emerging technologies. Articles The latest thinking from our Advisors and Research experts. ISG Research Inform your technology strategy and digital transformation with market insights and service and software provider comparisons. Supplier Intelligence Maximize your technology investments and supplier ecosystem with our proprietary research, rates and data platform. ISG Index™ Market intelligence on the global technology and business services industry. ISG Provider Lens™ Practitioner-based research reports on the IT and business services markets. 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Showing results 1 to 20. * INDEX INSIDER: MEGA DEAL DURATIONS HAVE DECREASED 40% Mega deal durations have decreased 40% over the past 20 years. * Mega deal durations have decreased 40% over the past 20 years. * MEGA DEALS Mega deal durations have decreased 40% over the past 20 years . * Index Insider: Mega Deal Durations Have Decreased 40% * INDEX INSIDER: 75% OF MARKET ACV COMES FROM DEALS UNDER $40 MILLION Through the first three quarters of the year, nearly 75% of the annual contract value (ACV) in the market comes from deals under $40 million. * Through the first three quarters of the year, nearly 75% of the annual contract value (ACV) in the market comes from deals under $40 million. * In this edition: Nearly 75% of the contract value in the market comes from deals under $40 million.; DEAL METRICS Through the first three quarters of the year, nearly 75% of the annual contract value (ACV) in the market comes from deals under $40 million .; Peruse any number of firms’ earnings transcripts and you’ll see lots of bullish commentary about how strong pipelines are for deals in the $10 – $40 million ACV range. * Index Insider: 75% of market ACV comes from deals under $40 million * INDEX INSIDER: 40% OF IT SERVICES WORKFORCE HIRED IN LAST 12 MONTHS Our research shows more than 40% of the workforce at leading IT services firms was hired in the last 12 months. * Our research shows more than 40% of the workforce at leading IT services firms was hired in the last 12 months. * Our research shows more than 40% of the workforce at leading IT services firms was hired in the last 12 months (see Data Watch). * Index Insider: 40% of IT Services Workforce Hired in Last 12 Months * INDEX INSIDER: ENGINEERING OUTSOURCING UP NEARLY 40% Firms in manufacturing, healthcare and telecom sectors are increasing their use of third parties to help them build connected products, improve throughput and re-imagine aftermarket experiences. * ENGINEERING Engineering outsourcing grew by almost 40% in 2022. * Index Insider: Engineering Outsourcing Up Nearly 40% * INDEX INSIDER: THE LOWEST BID IS (STILL) NOT ALWAYS THE WINNER High bids win competitive outsourcing awards nearly 40% of the time, reinforcing the fact that many enterprises continue to value other factors. * High bids win competitive outsourcing awards nearly 40% of the time, reinforcing the fact that many enterprises continue to value other factors. * PRICING High bids win competitive outsourcing awards nearly 40% of the time , reinforcing the fact that many enterprises continue to value factors like technology modernization, industry expertise and compatibility between the client and provider team as much as (or more than) price.; The Details: High bids won 38% of the time, while low bids won 44% of the time. * INDEX INSIDER: ADM CONTRACT VALUE UP 40% SINCE 2020 As we discussed on the 1Q22 Index call last week, ADM annual contract value (ACV) was down slightly for the quarter, but still topped $3 billion for the fifth consecutive quarter. * Average quarterly ACV is almost 40% higher than the pandemic-impacted quarters of 2020 and is higher than that when compared to pre-pandemic quarters. * Index Insider: ADM Contract Value up 40% Since 2020 * AI CONTACT CENTER TRANSFORMATION: HOW AND WHY NOW? The contact center industry today is almost unrecognizable from its early days nearly 40 years ago. * The contact center industry today is almost unrecognizable from its early days nearly 40 years ago. * The contact center industry today is almost unrecognizable from its early days nearly 40 years ago. * INDEX INSIDER: TECHNOLOGY SERVICES DEMAND IS STRONG, BUT TALENT IS A HEADWIND Global demand for technology services is showing a strong recovery from pandemic lows as global combined market ACV was up 40% Y/Y. * Global demand for technology services is showing a strong recovery from pandemic lows as global combined market ACV was up 40% Y/Y. * MARKET TRENDS Global demand for technology services is showing a strong recovery from pandemic lows as global combined market ACV was up 40% Y/Y (see Data Watch).; Engineering ACV is up over 40% sequentially and up almost 300% Y/Y. * INDEX INSIDER: WILL PROVIDERS HAVE ENOUGH RESOURCES TO MEET 2024 DEMAND? By headcount, the IT and business services industry is 2% smaller than a year ago. However, 2023 saw record contract bookings of over $40 billion. * However, 2023 saw record contract bookings of over $40 billion. * However, 2023 saw record contract bookings of over $40 billion. * BOTS AND BEYOND EPISODE 40: CONVERSATIONAL AI: PAST, PRESENT & FUTURE Conversational AI is a rapidly evolving artificial intelligence technology that is transforming not only the way we interact with computers and machines but also our ability to be productive. * Bots and Beyond Episode 40: Conversational AI: Past, Present & Future * BOTS AND BEYOND EPISODE 44: WHAT EDUCATION DOES THE MODERN WORKER NEED? We explore how the education industry is embracing this transformation and helping to shape the workforce of tomorrow. * Bots and Beyond Episode 44: What Education Does the Modern Worker Need? * INDEX INSIDER: WILL BPO BOUNCE BACK IN 2024? Finance and accounting, customer experience and industry-specific business process outsourcing (BPO) drove double-digit ACV growth in 2021 and 2022 but slowed significantly in 2023. * Its big growth period was in 2020, when ACV grew 40%.; Customer experience had a $400 million quarter, which was flat Y/Y and very close to its historical average. * INDEX INSIDER: ENTERPRISES RE-EVALUATE CLOUD ECOSYSTEM TO ALIGN WITH AI Global XaaS bookings dipped 11% during 2023. This was a sign of a maturing cloud market. * Data Watch Background In our AI Market Lens Study in January 2024, we found enterprises were planning to double their AI spending and that around 40% expected cloud spending to increase as a direct result.; Some Providers Will Lose Out in the New Wave of Cloud Growth Strong market growth for cloud spending and a lack of enterprise desire to engage new providers would be great news for incumbent providers were it not for the fact that 44% of enterprises expect to remove at least one cloud managed service provider in the next 12 months. * CAROLYN BECKER Carolyn Becker is a knowledgeable ISG advisor who brings great experience to ISGs clients. Her clients benefit from more than eighteen years of experience in various roles and responsibilities within Service Management & Governance (SM&G). Carolyn has delivered advice on all aspects of Target Operating Model (TOM) design and implementation. Furthermore, she advised on sourcing relationships up to a total contract value of US$400 million. * Furthermore, she advised on sourcing relationships up to a total contract value of US$400 million. * INDEX INSIDER: ENTERPRISE SECURITY SPEND RISING AS RANSOMWARE ATTACKS SURGE Ransomware attacks on critical infrastructure are on the rise. * A few days earlier, attackers targeted Volue , a Norwegian company that provides technology to water and wastewater facilities in 44 countries.; As we discussed a couple weeks ago, enterprise security spending per employee increased by over 40 percent from 2019 to 2020. * BOTS AND BEYOND PODCASTS The automation technology market is developing at pace. New tools, capabilities and practices are emerging on an almost daily basis, but it can be hard to separate the hype from the reality * Read more Bots and Beyond Episode 46: The Path to Effective Automation Governance Read more Bots and Beyond Episode 45: Mastering Efficiency: Achieving Process Excellence with RPA Read more Bots and Beyond Episode 44: What Education Does the Modern Worker Need?; Read more Bots and Beyond Episode 41: Connect Your Automation Tech with Process Orchestration Read more Bots and Beyond Episode 40: Conversational AI: Past, Present & Future Read more Bots and Beyond Episode 39: Why You Need to Address Culture to Unlock Automation Success Read more 1 2 3 4 5 6 Meet the Host Wayne Butterfield Partner, Global Lead ISG Intelligent Automation Solutions --> Wayne Butterfield Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. * INDEX INSIDER: 2021 WAS A RECORD YEAR FOR THE INDUSTRY 2021 was a record year for the industry. Contracting activity was strong across nearly all sectors. * Full year managed services ACV was up 16%, with exceptionally strong growth in ADM (up 40% Y/Y) and engineering (up 170% Y/Y).; IaaS ACV was up 40% Y/Y and SaaS was up 31% Y/Y (see Data Watch). * BRUCE GUPTILL Bruce Guptill brings more than 40 years of technology business and markets experience and expertise to ISG clients. Beginning with software programming and systems architecture and design, his career path has included business analysis, sales, marketing, and engineering positions in PC reselling, telecommunications and computer networking, electronic commerce and online marketplaces, and software and services – including all major Cloud IT disciplines. View reports by Bruce * Bruce Guptill brings more than 40 years of technology business and markets experience and expertise to ISG clients. * LUTZ PEICHERT With more than 40 years of IT industry experience, Mr. Peichert has profound knowledge, in particular, in areas such as outsourcing, IT operations, organizational design and IT/Business alignment. In his ISG role as an independent consultant, he supports customers to help them make strategic and tactical decisions and set up and optimize organizations and processes to enable them to leverage IT and service solutions. View reports by Lutz * With more than 40 years of IT industry experience, Mr. * JOHN LYTLE John has 40+ years of providing global enterprises with practical, yet strategic vision to drive meaningful change through complex programs, which extend business value through the effective use of today’s exploding Digital capabilities. John is a senior leader for many multinational enterprises in Capital Goods manufacturing. John leads the North American Industrial Manufacturing segment for ISG and is regarded as a global thought leader, regularly advising on emerging technologies and operating model changes to drive innovation. * John has 40+ years of providing global enterprises with practical, yet strategic vision to drive meaningful change through complex programs, which extend business value through the effective use of today’s exploding Digital capabilities. * « show previous 20 * show next 20 » DO YOU HAVE A QUESTION, COMMENT OR SUGGESTION? Contact Us ISG Company * About Us * Careers * Investors * Leadership Team * Newsroom ISG * ISG GovernX® * Automation * Sourcing * Benchmarking Helpful Links * Articles * Connection Center * Unsubscribe page -------------------------------------------------------------------------------- * Privacy Policy * / * Terms of Use * / * Cookie Policy * / * Other Policies * * * * * © ISG. 2024 All rights reserved. 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