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Text Content

Live demo on 2/13: See Glance Guided CX in action. Register now.
 * Why Guided CX
 * Solutions
   
   Glance Solutions
   
   Guided CX Platform
   
   Industry-leading human CX.
   
   Guided Customer Support
   
   One-click personal connections.
   
   Cobrowse Solutions
   
   See what your customers see.
   
   Guided Onboarding
   
   No more nap-inducing trainings.
   
   Guided Sales
   
   Upgrade your sales meetings.
   
   Mobile Solutions
   
   Instant connection right in your app.

 * Industries
   
   Industries
   
   Financial Services
   
   Human-guided transactions.
   
   Healthcare
   
   Standout CX for high-stakes moments.
   
   P&C Insurance
   
   Insurance CX with human connection.
   
   Retail
   
   Take your in-person experience online.
   
   SaaS
   
   CX that sells SaaS.
   
   Higher Education
   
   Improve the student experience.

 * Resources
   
   Resources
   
   All Resources
   
   
   
   Guided CX
   
   
   
   Customer Retention
   
   
   
   Digital Transformation
   
   
   
   Case Studies
   
   
   
   Blog
   
   
   
   Technical Resources
   
   Support & Knowledge Base
   
   
   
   Trust & Security
   
   
   
   For Developers
   
   
   
   Integrations
   
   
   
   Professional Services
   
   
   
   Featured Resources
   
   AI or Humans in CX?
   
   2024 trends report reveals the answer
   
   The Total Economic Impact™ of Glance Guided CX
   
   Glance Guided CX found to enhance customer service operations, reduce costs,
   and drive revenue in a study commissioned by Forrester Consulting.

 * Partners
 * Company
   
   Company
   
   About Us
   
   See why we're the leader in Guided CX.
   
   Careers
   
   Join our team and build the future of CX.
   
   Contact Us
   
   Get in touch with the Glance team.
   
   Leadership
   
   Meet our leadership team.
   
   News
   
   Hear the latest from Glance.

 * 


Get a Demo

GET A DEMO

Select the type of demo you'd prefer:

Schedule a 1-1 demo Join February 13th live demo
Login
 * 


Why Guided CX Solutions

Glance Solutions

Guided CX Platform

Industry-leading human CX.

Guided Customer Support

One-click personal connections.

Cobrowse Solutions

See what your customers see.

Guided Onboarding

No more nap-inducing trainings.

Guided Sales

Upgrade your sales meetings.

Mobile Solutions

Instant connection right in your app.

Industries

Industries

Financial Services

Human-guided transactions.

Healthcare

Standout CX for high-stakes moments.

P&C Insurance

Insurance CX with human connection.

Retail

Take your in-person experience online.

SaaS

CX that sells SaaS.

Higher Education

Improve the student experience.

Resources

Resources

All Resources
Guided CX
Customer Retention
Digital Transformation
Case Studies
Blog

Technical Resources

Support & Knowledge Base
Trust & Security
For Developers
Integrations
Professional Services

Featured Resources

AI or Humans in CX?

2024 trends report reveals the answer

The Total Economic Impact™ of Glance Guided CX

Glance Guided CX found to enhance customer service operations, reduce costs, and
drive revenue in a study commissioned by Forrester Consulting.

Partners Company

Company

About Us

See why we're the leader in Guided CX.

Careers

Join our team and build the future of CX.

Contact Us

Get in touch with the Glance team.

Leadership

Meet our leadership team.

News

Hear the latest from Glance.

Get a Demo Login


GLANCE GUIDED CX™

Real human guidance for digital CX

At complex CX moments, nothing beats human connection. Guided CX is more than
cobrowse or screen share: it brings your representatives and customers together
for frictionless personal collaboration in real time.
Schedule a Demo



Human Guidance for Digital Spaces

How Glance Guided CX™ works

Set your digital CX apart with real human guidance.



THE TOTAL ECONOMIC IMPACT™OF GLANCE GUIDED CX


INDEPENDENT STUDY: GLANCE GUIDED CX YIELDED 394% ROI

Glance Guided CX found to enhance customer service operations, reduce costs, and
drive revenue in a commissioned study by Forrester Consulting.
Download Study


WHY IT MATTERS

Save their day, and your KPIs

Great customer experience is no longer negotiable. With Glance, you can take
your CX from table-stakes to game-changing.

75% of customers want to interact with a real person more often as technology
improves (PwC)

70% abandon online transactions because of a bad user experience. (PwC)

66% of businesses say they compete solely on CX (Gartner)


HOW IT WORKS

Connect with your customers – your way

Web, mobile, screenshare, cobrowse – with Glance, you’ll always get a secure,
easy-to-use experience that launches from any CRM or CCaaS for your
representatives, and a day-brightening, intuitive experience for customers.

Get on the same page


COBROWSE

Join your customers in any digital space to see, guide, share, and collaborate,
with the ability to gesture at and highlight elements on screen for the
customer, assist in form completion, and more.

Learn More


Fast & Secure


SCREENSHARE

Not all screen share technology is created equal, especially when security is
top of mind. With presence detection within your CRM, launching a secure screen
share session with a customer is just one click away for your representatives.

Learn More


Any Device, Anywhere


MOBILE APP SHARE

Give customers the same powerful cobrowse and screen share experience on your
iOS or Android mobile app. Representatives can see and cobrowse with customers,
no matter the platform they’re using.

Learn More


Be there with them


MOBILE CAMERA SHARE

End users can share their camera to let representatives see what they’re seeing
and help solve issues quickly. Mobile camera share is great for technical
troubleshooting, verification, or diagnosis in the same secure Glance platform
your representatives know and trust.

Learn More



HUMANIZING DIGITAL EXPERIENCES ACROSS MILLIONS OF CX INTERACTIONS

CX industry leaders choose Glance Guided Customer Experience for:


CUSTOMER SUPPORT

Stand out with customer service and support from a real person, improve customer
retention, and watch your KPIs overperform.

Learn more


SALES

Accelerate your sales cycle by delivering dynamic, interactive sales demos and
advisory sessions.

Learn more


TRAINING

Go from basic onboarding to white-glove, hands-on training and support that
helps them realize speed to value and improves retention.

Learn more


MOBILE SUPPORT

Make sure your customers feel supported no matter where they work with you, with
brand-building mobile app and camera sharing.

Learn more


TRANSACTIONS

Boost conversions, offer hands-on guidance and personal shopping, and offer
in-context, in-the-moment expertise inside your website or app.

Learn more


ADVISORY SERVICES

Help customers navigate complex life decisions and difficult processes with
advice from an expert they can trust - you.

Learn more


OUR INDUSTRIES


IF YOUR BRAND IS UNIQUE, YOUR CX SHOULD BE, TOO.

Human connections in digital spaces transform CX for the world’s leading brands.
See how Glance powers better CX in:

Financial Services Healthcare SaaS Retail

FINANCIAL SERVICES


TRANSFORM TRANSACTIONS

Trust and communication are at the heart of better customer experiences in
banking and wealth management. See how Glance delivers both for financial
services organizations.

Learn More


GLANCE FOR HEALTHCARE


STRESS-FREE CLAIMS MANAGEMENT

Navigating a complex healthcare and health insurance landscape can be one of the
most stressful parts of life – and nothing improves it more than a supportive,
human voice on the other end of the process. 

Learn More


GLANCE FOR SOFTWARE


HUMAN CX FOR SOFTWARE

From better sales and onboarding to personalized customer success management,
SaaS companies use Glance Guided CX for end-to-end human guidance.

Learn More


GLANCE FOR RETAIL


DIGITAL THAT FEELS IN-PERSON

Innovative digital + human experiences are transforming retail, and Glance is
right there alongside leading retail companies to keep personal touchpoints
consistent across all channels. 

Learn More



Technology ecosystem & integrations

Glance continuously evolves our technology ecosystem, making it easy for
partners to include Glance Guided CX solutions when selling, implementing, or
supporting complementary products and services. Our open APIs and SDKs enable
integration with any CRM, agent desktop, contact center, or CX technology.

Featured out-of-the-box integrations are not limited to but include:




THE PROOF

Don’t just take it from us


Customer Stories


ELEVATED CUSTOMER EXPERIENCE FOR TOP ENTERPRISES

Glance is road-tested at scale for large and growing CX industry leaders.

Read all Case Studies
Guided CX


GLANCE MAKES CUSTOMER CONSULTATIONS LESS TAXING FOR INTUIT

Anyone who has ever filed a tax return on their own can sympathize with being
stuck and confused. But taxpayers who use TurboTax® from Intuit experience a
level of hands-on collaboration that can change everything.

The tax preparation software market is crowded with low-cost and free
competitors. Intuit is determined to win and keep customers based on premium
service and customer confidence that Intuit is helping them to receive the
maximum allowable tax refund.

Read Now
Guided CX


MINDBODY LIFTED CUSTOMER SATISFACTION & PRODUCT ADOPTION WITH GLANCE.

MINDBODY is the world's leading wellness services online marketing place and
software platform

Read Now
Guided CX


CONSTANT CONTACT LEVERAGES GLANCE TO TRANSFORM THE SERVICE CENTER INTO A REVENUE
CENTER


HOW CONSTANT CONTACT USES GLANCE

Constant Contact, a SaaS-based email marketing solution company, has always
placed a high value on customer care. They recognize that happy and successful
customers are loyal customers, and that each touch point provides an opportunity
to deepen the customer relationship.

Constant Contact has used Glance since 2005. Customer support agents can launch
a sharing session with one click, view the customer’s screen, instantly
understand the problem, and guide them to a speedy solution. Glance sessions are
proven to drive measurably higher First Call Resolution (FCR) and higher
Customer Satisfaction (CSAT) scores.

In 2016, Constant Contact began an initiative to take advantage of these high
CSAT moments. They realized that customer support calls with a positive
outcome — and the resultant spike in CSAT — represented a perfect opportunity to
cross-sell and up-sell related products and services to happy customers. Agent
KPIs now include recommending up-sell options, acceptance rate, and revenue
contribution.


A MULTI-PRONGED APPROACH

To breathe life into this initiative, Constant Contact embarked on a
comprehensive strategy that incorporated in-depth training combined with
innovative technology.  The company’s service agents were taught to identify
which customer interactions were, indeed, sales opportunities and, of those,
which were appropriate for up-selling products and consulting services.

Along with its focus on training and data analytics, Constant Contact understood
it needed to implement robust technology that would enable its agents to elevate
the level of personal service they could deliver.  Delivering exceptional
service leads to the “high-CSAT moments” to which Kenny refers.  These are
perfect moments for up-selling.  The company consulted its long-time partner and
industry leader in visual engagement solutions, Massachusetts-based Glance
Networks.  The idea was to understand how Glance can help Constant Contact
leverage its co-browse and screen share capabilities — which have demonstrably
increased its CSAT scores — to convert customer touch points into revenue
opportunities. 

Read Now



SEE IT LIVE

Join your customers inside your digital spaces



Set your digital customer experience apart from the rest with Glance Guided CX.
Get a demo

Real human guidance for digital CX

Get a Demo

Solutions

Guided CX Platform Guided Customer Support Guided Sales Guided Onboarding
Cobrowse Solutions Mobile Solutions

Resources

Blog Case Studies Trust & Security Integrations For Developers

Company

Careers Support Contact Us News Partners


Solutions

Guided CX Platform Guided Customer Support Guided Sales Guided Onboarding
Cobrowse Solutions Mobile Solutions

Resources

Blog Case Studies Trust & Security Integrations For Developers

Company

Careers Support Contact Us News Partners

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