shop.luvmehair.com
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2620:127:f00f:e::
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URL:
https://shop.luvmehair.com/pages/fast-help-service-contact
Submission: On January 07 via manual from US — Scanned from US
Submission: On January 07 via manual from US — Scanned from US
Form analysis 4 forms found in the DOM
GET /search
<form class="main-search__form" action="/search" method="get" autocomplete="off">
<input type="hidden" name="type" value="product">
<input type="hidden" name="options[prefix]" value="last">
<div class="main-search__input-container">
<input class="main-search__input hete-search-input" onblur="blurSearchInput()" value="" type="text" name="q" autocomplete="off" placeholder="Bob" aria-label="Search Store">
</div>
<span class="search_span" style="display: block; width: 24px; height: 25px; position: absolute; right: 20px; top: 24%; z-index: 2;"></span>
<button class="main-search__button hete-search-button button notabutton" type="submit" aria-label="Submit"><svg width="24px" height="24px" viewBox="0 0 24 24" aria-hidden="true">
<g transform="translate(3.000000, 3.000000)" stroke="currentColor" stroke-width="1.5" fill="none" fill-rule="evenodd">
<circle cx="7.82352941" cy="7.82352941" r="7.82352941"></circle>
<line x1="13.9705882" y1="13.9705882" x2="18.4411765" y2="18.4411765" stroke-linecap="square"></line>
</g>
</svg></button>
</form>POST /localization
<form method="post" action="/localization" id="localization_form_footer" accept-charset="UTF-8" class="selectors-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden" name="utf8"
value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to" value="/pages/fast-help-service-contact"></form>POST /account/login
<form method="post" action="/account/login" id="customer_login" accept-charset="UTF-8" data-login-with-shop-sign-in="true"><input type="hidden" name="form_type" value="customer_login"><input type="hidden" name="utf8" value="✓"><input type="hidden"
name="return_to" value="/pages/fast-help-service-contact">
<div class="email">
<input id="loginEmail" type="email" name="customer[email]" placeholder="Email">
<ul id="loginEmailSuggestions" class="suggestions"></ul>
</div>
<div class="password">
<input type="password" id="loginPassword" name="customer[password]" placeholder="Password" autocomplete="off">
<div class="forgot_password text-over-input__text">
<span onclick="myShow()">
<img loading="lazy" id="icon_password" src="https://cdn.shopify.com/s/files/1/2465/8681/files/21c7932746c40b626c36a61f9646c7a5.svg?v=1722413015">
</span>
</div>
</div>
<p class="errorTitle"></p>
<div class="switchSingInForgoy">
<a href="/account/login?forgot=forgot" onclick="heteForgotPassword()">I forgot my password</a>
</div>
<div class="submit">
<button type="button" id="submit">LOGIN TO GET</button>
</div>
<p class="errorScales" id="errorScales"></p>
</form>POST /account
<form method="post" action="/account" id="create_customer" accept-charset="UTF-8" data-login-with-shop-sign-up="true"><input type="hidden" name="form_type" value="create_customer"><input type="hidden" name="utf8" value="✓"><input type="hidden"
name="return_to" value="/pages/fast-help-service-contact">
<div class="email">
<input id="createEmail" type="email" name="customer[email]" placeholder="Email">
<ul id="createEmailSuggestions" class="suggestions"></ul>
</div>
<div class="password">
<input id="createPassword" type="password" name="customer[password]" placeholder="Password" autocomplete="new-password">
<div class="forgot_password text-over-input__text">
<span onclick="myFunction()">
<img loading="lazy" id="iconCreate" src="https://cdn.shopify.com/s/files/1/2465/8681/files/21c7932746c40b626c36a61f9646c7a5.svg?v=1722413015">
</span>
</div>
</div>
<p class="createTitle"></p>
<div class="submit">
<button type="button" id="create">CREATE TO GET</button>
</div>
<p class="createScales" id="createScales"></p>
</form>Text Content
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* Hair Bundles
* Large & Small Cap Wigs
* Hair Care & Beauty Supplies
* Ponytail
* BEST SELLER
* TEXTURE & COLOR Toggle menu
* TEXTURE Toggle menu
* Kinky Curly Wigs
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* Water Wave Wigs
* Kinky Straight Wigs
* Deep Wave Wigs
* Body Wave Wigs
* Loose Wave Wigs
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* Afro Wigs
* COLOR Toggle menu
* Salt & Pepper
* Blonde
* Ombre
* Highlight
* Brown
* Reddish
* Blonde 613
* Burgundy
* Natural Black
* Jet Black
* All Colored Wigs
* SHOP BY Toggle menu
* STYLE Toggle menu
* Bob Wigs
* Bang Wigs
* Layered Cut Wigs
* Short Curly Wigs
* Braided Wigs
* Short Wavy Wigs
* Long Curly Wigs
* Long Wavy Wigs
* LENGTH Toggle menu
* Pixie Wigs(Under 6")
* Short Wigs(8"-14")
* Shoulder Length Wigs
* Medium Length Wigs (16"-18")
* Long Wigs(20"-24“)
* Extra Long Wigs(26"+)
* FEATURE Toggle menu
* Undetectable/HD Lace
* Glueless Wigs
* Ready To Go Wigs
* For Beginner
* Large & Small Cap Wigs
* PreMax Wigs
* Zip & Go Wigs
* Wet & Wavy Wigs
* LUVME 4C Edges
* Breathable Cap Wigs
* Hair Toppers
* PARTING Toggle menu
* Free Part Wigs
* Right Part Wigs
* Middle Part Wigs
* Left Part Wigs
* Side Part Wigs
* Deep Part Wigs
* DENSITY Toggle menu
* 200% Density
* 180% Density
* 150% Density
* LACE DESIGN Toggle menu
* 7x6 Lace PartingMax Glueless Wigs
* 13x4 Lace Front Wigs
* 5x5 Closure Wigs
* 360 Lace Wigs
* Full Lace Wigs
* Frontal Lace Wigs
* Closure Lace Wigs
* Minimalist Lace
* Headband Wigs
* U Part Wigs
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* T Part Wigs
* No Lace Wigs
* 13X5 Lace Front Wigs
* 4x4 Closure Wigs
* SALE ZONE Toggle menu
* Unlock $90 Off!
* New Year New You ！Free Gift
* NEW IN
* HAIR CARE & ACCESSORIES Toggle menu
* Hair Care
* Hair Tools & Accessories
* Shop All
* LUVME VIP Toggle menu
* LUVME VIP REWARDS
* Download App & Get Exclusive perks
* BLOG Toggle menu
* ABOUT LUVME Toggle menu
* Luvme and me
* Luvme Media
* Customer Review
* About Us
* Luvme 10 Years
* Woman Empowerment
* Press
* WIG GUIDE Toggle menu
* Wig 101
* Hair Care
* Hairstyle
* Holiday Promotion
* Product Spotlight
* Wig Guest Post
VIP REWARDS
Register/Login >
* HOME
* COLLECTION Toggle menu
* Glueless Wigs
* Ready To Go Wigs
* Undetectable/HD Lace
* AiryFit™ Scalp Care Wig
* 7x6 Lace PartingMax Glueless Wigs
* Drawstring Wigs
* Frontal Lace Wigs
* Limited Design
* For Beginner
* Clip In Hair Extensions
* Hair Bundles
* Large & Small Cap Wigs
* Hair Care & Beauty Supplies
* Ponytail
* BEST SELLER
* TEXTURE & COLOR Toggle menu
* TEXTURE Toggle menu
* Kinky Curly Wigs
* Curly Wigs
* Yaki Straight Wigs
* Water Wave Wigs
* Kinky Straight Wigs
* Deep Wave Wigs
* Body Wave Wigs
* Loose Wave Wigs
* Straight Wigs
* Afro Wigs
* COLOR Toggle menu
* Salt & Pepper
* Blonde
* Ombre
* Highlight
* Brown
* Reddish
* Blonde 613
* Burgundy
* Natural Black
* Jet Black
* All Colored Wigs
* SHOP BY Toggle menu
* STYLE Toggle menu
* Bob Wigs
* Bang Wigs
* Layered Cut Wigs
* Short Curly Wigs
* Braided Wigs
* Short Wavy Wigs
* Long Curly Wigs
* Long Wavy Wigs
* LENGTH Toggle menu
* Pixie Wigs(Under 6")
* Short Wigs(8"-14")
* Shoulder Length Wigs
* Medium Length Wigs (16"-18")
* Long Wigs(20"-24“)
* Extra Long Wigs(26"+)
* FEATURE Toggle menu
* Undetectable/HD Lace
* Glueless Wigs
* Ready To Go Wigs
* For Beginner
* Large & Small Cap Wigs
* PreMax Wigs
* Zip & Go Wigs
* Wet & Wavy Wigs
* LUVME 4C Edges
* Breathable Cap Wigs
* Hair Toppers
* PARTING Toggle menu
* Free Part Wigs
* Right Part Wigs
* Middle Part Wigs
* Left Part Wigs
* Side Part Wigs
* Deep Part Wigs
* DENSITY Toggle menu
* 200% Density
* 180% Density
* 150% Density
* LACE DESIGN Toggle menu
* 7x6 Lace PartingMax Glueless Wigs
* 13x4 Lace Front Wigs
* 5x5 Closure Wigs
* 360 Lace Wigs
* Full Lace Wigs
* Frontal Lace Wigs
* Closure Lace Wigs
* Minimalist Lace
* Headband Wigs
* U Part Wigs
* V Part Wigs
* T Part Wigs
* No Lace Wigs
* 13X5 Lace Front Wigs
* 4x4 Closure Wigs
* SALE ZONE Toggle menu
* Unlock $90 Off!
* New Year New You ！Free Gift
* NEW IN
* HAIR CARE & ACCESSORIES Toggle menu
* Hair Care
* Hair Tools & Accessories
* Shop All
* LUVME VIP Toggle menu
* LUVME VIP REWARDS
* Download App & Get Exclusive perks
* BLOG Toggle menu
* ABOUT LUVME Toggle menu
* Luvme and me
* Luvme Media
* Customer Review
* About Us
* Luvme 10 Years
* Woman Empowerment
* Press
* WIG GUIDE Toggle menu
* Wig 101
* Hair Care
* Hairstyle
* Holiday Promotion
* Product Spotlight
* Wig Guest Post
MORE TO EXPLORE VIEW ALL
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-26% Add to wishlist
Luvme Hair PartingMax Glueless Wig Loose Body Wave 7x6 Closure HD Lace Pre Cut &
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$103.53 $139.90
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-26% Add to wishlist
Effortlessly Chic Layered Haircut Wavy Glueless HD Minimalist Lace Short Wig
$96.13 $129.90
274
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Honey Blonde Highlight / Natural Black / Ombre Blonde Bouncy Body Wave Glueless
13x4 Frontal Lace Human Hair Wig
$110.93 $149.90
111
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Luvme Hair 180% Density | Trendy Layered Cut Pre-plucked Glueless 5x5 Closure
Lace Wig 100% Human Hair
$169.90 $199.90
364
VIP REWARDS
Register/Login >
* HOME
* COLLECTION Toggle menu
* Glueless Wigs
* Ready To Go Wigs
* Undetectable/HD Lace
* AiryFit™ Scalp Care Wig
* 7x6 Lace PartingMax Glueless Wigs
* Drawstring Wigs
* Frontal Lace Wigs
* Limited Design
* For Beginner
* Clip In Hair Extensions
* Hair Bundles
* Large & Small Cap Wigs
* Hair Care & Beauty Supplies
* Ponytail
* BEST SELLER
* TEXTURE & COLOR Toggle menu
* TEXTURE Toggle menu
* Kinky Curly Wigs
* Curly Wigs
* Yaki Straight Wigs
* Water Wave Wigs
* Kinky Straight Wigs
* Deep Wave Wigs
* Body Wave Wigs
* Loose Wave Wigs
* Straight Wigs
* Afro Wigs
* COLOR Toggle menu
* Salt & Pepper
* Blonde
* Ombre
* Highlight
* Brown
* Reddish
* Blonde 613
* Burgundy
* Natural Black
* Jet Black
* All Colored Wigs
* SHOP BY Toggle menu
* STYLE Toggle menu
* Bob Wigs
* Bang Wigs
* Layered Cut Wigs
* Short Curly Wigs
* Braided Wigs
* Short Wavy Wigs
* Long Curly Wigs
* Long Wavy Wigs
* LENGTH Toggle menu
* Pixie Wigs(Under 6")
* Short Wigs(8"-14")
* Shoulder Length Wigs
* Medium Length Wigs (16"-18")
* Long Wigs(20"-24“)
* Extra Long Wigs(26"+)
* FEATURE Toggle menu
* Undetectable/HD Lace
* Glueless Wigs
* Ready To Go Wigs
* For Beginner
* Large & Small Cap Wigs
* PreMax Wigs
* Zip & Go Wigs
* Wet & Wavy Wigs
* LUVME 4C Edges
* Breathable Cap Wigs
* Hair Toppers
* PARTING Toggle menu
* Free Part Wigs
* Right Part Wigs
* Middle Part Wigs
* Left Part Wigs
* Side Part Wigs
* Deep Part Wigs
* DENSITY Toggle menu
* 200% Density
* 180% Density
* 150% Density
* LACE DESIGN Toggle menu
* 7x6 Lace PartingMax Glueless Wigs
* 13x4 Lace Front Wigs
* 5x5 Closure Wigs
* 360 Lace Wigs
* Full Lace Wigs
* Frontal Lace Wigs
* Closure Lace Wigs
* Minimalist Lace
* Headband Wigs
* U Part Wigs
* V Part Wigs
* T Part Wigs
* No Lace Wigs
* 13X5 Lace Front Wigs
* 4x4 Closure Wigs
* SALE ZONE Toggle menu
* Unlock $90 Off!
* New Year New You ！Free Gift
* NEW IN
* HAIR CARE & ACCESSORIES Toggle menu
* Hair Care
* Hair Tools & Accessories
* Shop All
* LUVME VIP Toggle menu
* LUVME VIP REWARDS
* Download App & Get Exclusive perks
* BLOG Toggle menu
* ABOUT LUVME Toggle menu
* Luvme and me
* Luvme Media
* Customer Review
* About Us
* Luvme 10 Years
* Woman Empowerment
* Press
* WIG GUIDE Toggle menu
* Wig 101
* Hair Care
* Hairstyle
* Holiday Promotion
* Product Spotlight
* Wig Guest Post
MORE TO EXPLORE VIEW ALL
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
-26% Add to wishlist
Luvme Hair PartingMax Glueless Wig Loose Body Wave 7x6 Closure HD Lace Pre Cut &
Plucked & Bleached Ready to Go
$103.53 $139.90
1371
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
-26% Add to wishlist
Effortlessly Chic Layered Haircut Wavy Glueless HD Minimalist Lace Short Wig
$96.13 $129.90
274
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
-26% Add to wishlist
Honey Blonde Highlight / Natural Black / Ombre Blonde Bouncy Body Wave Glueless
13x4 Frontal Lace Human Hair Wig
$110.93 $149.90
111
*
*
*
*
*
*
*
*
*
*
*
*
Add to wishlist
Luvme Hair 180% Density | Trendy Layered Cut Pre-plucked Glueless 5x5 Closure
Lace Wig 100% Human Hair
$169.90 $199.90
364
HOW CAN WE HELP?
Please enter the question you want to know!
1. LUVME VIP REWARDS
1.1 LUVME VIP REWARDS
How many tiers of Luvme VIP Rewards do you have?
We have five tiers, Luvme Fans, Bronze Queen, Silver Queen, Golden Queen, Purple
Queen.
How many tiers of Luvme VIP Rewards do you have?
We have five tiers, Luvme Fans, Bronze Queen, Silver Queen, Golden Queen, Purple
Queen.
How can I maintain my current membership status?
Thank you for reaching out. I understand your concern about maintaining your
current membership level. Rest assured, the display of membership levels is
simply to make them more visible. There's no need to worry.
You can find helpful tips on maintaining your membership level by checking out
our retention strategy guide that is sent via email.
How can I maintain my current membership status?
Thank you for reaching out. I understand your concern about maintaining your
current membership level. Rest assured, the display of membership levels is
simply to make them more visible. There's no need to worry.
You can find helpful tips on maintaining your membership level by checking out
our retention strategy guide that is sent via email.
HOW MANY TIERS OF LUVME VIP REWARDS DO YOU HAVE?
WE HAVE FIVE TIERS, LUVME FANS, BRONZE QUEEN, SILVER QUEEN, GOLDEN QUEEN, PURPLE
QUEEN.
HOW CAN I MAINTAIN MY CURRENT MEMBERSHIP STATUS?
THANK YOU FOR REACHING OUT. I UNDERSTAND YOUR CONCERN ABOUT MAINTAINING YOUR
CURRENT MEMBERSHIP LEVEL. REST ASSURED, THE DISPLAY OF MEMBERSHIP LEVELS IS
SIMPLY TO MAKE THEM MORE VISIBLE. THERE'S NO NEED TO WORRY.
YOU CAN FIND HELPFUL TIPS ON MAINTAINING YOUR MEMBERSHIP LEVEL BY CHECKING OUT
OUR RETENTION STRATEGY GUIDE THAT IS SENT VIA EMAIL.
1.2 VIP FEATURES
How does the Luvme VIP program work?
Your VIP status is determined by your spending. As you make purchases, you can
level up to unlock more rewards. The higher your tier, the more rewards you'll
unlock! For the reward details of different tiers, please check following link:
https://shop.luvmehair.com/pages/rules
How does the Luvme VIP program work?
Your VIP status is determined by your spending. As you make purchases, you can
level up to unlock more rewards. The higher your tier, the more rewards you'll
unlock! For the reward details of different tiers, please check following link:
https://shop.luvmehair.com/pages/rules
Do I receive exclusive customer service if I become a member?
For customer service:
After registering or logging in, you can enjoy our exclusive customer service!
When you upgrade to Golden or Purple Queen, you can enjoy premium 1-to-1
customer service via WhatsApp.
For Birthday:
Every year during your birthday month, you'll receive an exclusive gift in the
Birthday Gift area on the Luvme VIP Rewards page. The specific gift depends on
your level on the 1st of the month.
Do I receive exclusive customer service if I become a member?
For customer service:
After registering or logging in, you can enjoy our exclusive customer service!
When you upgrade to Golden or Purple Queen, you can enjoy premium 1-to-1
customer service via WhatsApp.
For Birthday:
Every year during your birthday month, you'll receive an exclusive gift in the
Birthday Gift area on the Luvme VIP Rewards page. The specific gift depends on
your level on the 1st of the month.
Do I get fast approval for returns and exchanges as a member?
If you are a member of Luvme Hair, we will offer fast approval for your return
and exchange request. After your return package is received, we will issue the
refund according to the corresponding level's refund processing time. The refund
arrival time varies by payment channel.
Do I get fast approval for returns and exchanges as a member?
If you are a member of Luvme Hair, we will offer fast approval for your return
and exchange request. After your return package is received, we will issue the
refund according to the corresponding level's refund processing time. The refund
arrival time varies by payment channel.
Can I have extended returns if I am a member?
Depending on the level at the time of purchase, you are eligible for an extended
return period of 30, 60, or 90 days, provided that the product remains in its
original condition.
Can I have extended returns if I am a member?
Depending on the level at the time of purchase, you are eligible for an extended
return period of 30, 60, or 90 days, provided that the product remains in its
original condition.
HOW DOES THE LUVME VIP PROGRAM WORK?
YOUR VIP STATUS IS DETERMINED BY YOUR SPENDING. AS YOU MAKE PURCHASES, YOU CAN
LEVEL UP TO UNLOCK MORE REWARDS. THE HIGHER YOUR TIER, THE MORE REWARDS YOU'LL
UNLOCK! FOR THE REWARD DETAILS OF DIFFERENT TIERS, PLEASE CHECK FOLLOWING LINK:
HTTPS://SHOP.LUVMEHAIR.COM/PAGES/RULES
DO I RECEIVE EXCLUSIVE CUSTOMER SERVICE IF I BECOME A MEMBER?
FOR CUSTOMER SERVICE:
AFTER REGISTERING OR LOGGING IN, YOU CAN ENJOY OUR EXCLUSIVE CUSTOMER SERVICE!
WHEN YOU UPGRADE TO GOLDEN OR PURPLE QUEEN, YOU CAN ENJOY PREMIUM 1-TO-1
CUSTOMER SERVICE VIA WHATSAPP.
FOR BIRTHDAY:
EVERY YEAR DURING YOUR BIRTHDAY MONTH, YOU'LL RECEIVE AN EXCLUSIVE GIFT IN THE
BIRTHDAY GIFT AREA ON THE LUVME VIP REWARDS PAGE. THE SPECIFIC GIFT DEPENDS ON
YOUR LEVEL ON THE 1ST OF THE MONTH.
DO I GET FAST APPROVAL FOR RETURNS AND EXCHANGES AS A MEMBER?
IF YOU ARE A MEMBER OF LUVME HAIR, WE WILL OFFER FAST APPROVAL FOR YOUR RETURN
AND EXCHANGE REQUEST. AFTER YOUR RETURN PACKAGE IS RECEIVED, WE WILL ISSUE THE
REFUND ACCORDING TO THE CORRESPONDING LEVEL'S REFUND PROCESSING TIME. THE REFUND
ARRIVAL TIME VARIES BY PAYMENT CHANNEL.
CAN I HAVE EXTENDED RETURNS IF I AM A MEMBER?
DEPENDING ON THE LEVEL AT THE TIME OF PURCHASE, YOU ARE ELIGIBLE FOR AN EXTENDED
RETURN PERIOD OF 30, 60, OR 90 DAYS, PROVIDED THAT THE PRODUCT REMAINS IN ITS
ORIGINAL CONDITION.
1.3 POINTS SYSTEM
How do I earn points?
According to our membership policy, you need to register as a member on our
website first to start accumulating points. We warmly invite you to become a
member to enjoy more attractive VIP perks. Please use the following link to
complete your registration as per our instructions:
https://shop.luvmehair.com/pages/luvmeclub?utm_source=cs
As part of our membership system, you can earn points based on your purchase
amount—1 USD equals 1 point. Typically, your points will be credited to your
account within 3 days after placing an order. Once you accumulate 20 points, you
can start using them to deduct the amount of your orders.
How do I earn points?
According to our membership policy, you need to register as a member on our
website first to start accumulating points. We warmly invite you to become a
member to enjoy more attractive VIP perks. Please use the following link to
complete your registration as per our instructions:
https://shop.luvmehair.com/pages/luvmeclub?utm_source=cs
As part of our membership system, you can earn points based on your purchase
amount—1 USD equals 1 point. Typically, your points will be credited to your
account within 3 days after placing an order. Once you accumulate 20 points, you
can start using them to deduct the amount of your orders.
How can I use my points?
There are three ways you can use your points on our website:
Redeem Points for Gift Cards or Discount Codes: Use your points to get gift
cards or discount codes for future purchases.
Redeem Points for Free Wigs or Accessories: Exchange your points for free wigs
or other accessories.
Apply Points as a Cash Discount: Use your points to reduce the cost of your
order. Points can be used to discount up to 5% of the order amount.
How can I use my points?
There are three ways you can use your points on our website:
Redeem Points for Gift Cards or Discount Codes: Use your points to get gift
cards or discount codes for future purchases.
Redeem Points for Free Wigs or Accessories: Exchange your points for free wigs
or other accessories.
Apply Points as a Cash Discount: Use your points to reduce the cost of your
order. Points can be used to discount up to 5% of the order amount.
How can I check how many points I have?
To view your points and learn about additional activities related to your
points, you can log in to your exclusive VIP page to check:
https://shop.luvmehair.com/pages/my-points
How can I check how many points I have?
To view your points and learn about additional activities related to your
points, you can log in to your exclusive VIP page to check:
https://shop.luvmehair.com/pages/my-points
What rewards can I get besides points?
You can get bigger code every month, get a birthday gift at your birth month and
more exclusive customer service.
What rewards can I get besides points?
You can get bigger code every month, get a birthday gift at your birth month and
more exclusive customer service.
Where can I view my monthly gifts, birthday gifts, and redeemed points rewards?
You can view your redeemed points, expiration dates, and gift card balance on
the "My Records" page. If you have trouble checking your reward details, please
contact customer service to get more support.
Where can I view my monthly gifts, birthday gifts, and redeemed points rewards?
You can view your redeemed points, expiration dates, and gift card balance on
the "My Records" page. If you have trouble checking your reward details, please
contact customer service to get more support.
HOW DO I EARN POINTS?
ACCORDING TO OUR MEMBERSHIP POLICY, YOU NEED TO REGISTER AS A MEMBER ON OUR
WEBSITE FIRST TO START ACCUMULATING POINTS. WE WARMLY INVITE YOU TO BECOME A
MEMBER TO ENJOY MORE ATTRACTIVE VIP PERKS. PLEASE USE THE FOLLOWING LINK TO
COMPLETE YOUR REGISTRATION AS PER OUR INSTRUCTIONS:
HTTPS://SHOP.LUVMEHAIR.COM/PAGES/LUVMECLUB?UTM_SOURCE=CS
AS PART OF OUR MEMBERSHIP SYSTEM, YOU CAN EARN POINTS BASED ON YOUR PURCHASE
AMOUNT—1 USD EQUALS 1 POINT. TYPICALLY, YOUR POINTS WILL BE CREDITED TO YOUR
ACCOUNT WITHIN 3 DAYS AFTER PLACING AN ORDER. ONCE YOU ACCUMULATE 20 POINTS, YOU
CAN START USING THEM TO DEDUCT THE AMOUNT OF YOUR ORDERS.
HOW CAN I USE MY POINTS?
THERE ARE THREE WAYS YOU CAN USE YOUR POINTS ON OUR WEBSITE:
REDEEM POINTS FOR GIFT CARDS OR DISCOUNT CODES: USE YOUR POINTS TO GET GIFT
CARDS OR DISCOUNT CODES FOR FUTURE PURCHASES.
REDEEM POINTS FOR FREE WIGS OR ACCESSORIES: EXCHANGE YOUR POINTS FOR FREE WIGS
OR OTHER ACCESSORIES.
APPLY POINTS AS A CASH DISCOUNT: USE YOUR POINTS TO REDUCE THE COST OF YOUR
ORDER. POINTS CAN BE USED TO DISCOUNT UP TO 5% OF THE ORDER AMOUNT.
HOW CAN I CHECK HOW MANY POINTS I HAVE?
TO VIEW YOUR POINTS AND LEARN ABOUT ADDITIONAL ACTIVITIES RELATED TO YOUR
POINTS, YOU CAN LOG IN TO YOUR EXCLUSIVE VIP PAGE TO CHECK:
HTTPS://SHOP.LUVMEHAIR.COM/PAGES/MY-POINTS
WHAT REWARDS CAN I GET BESIDES POINTS?
YOU CAN GET BIGGER CODE EVERY MONTH, GET A BIRTHDAY GIFT AT YOUR BIRTH MONTH AND
MORE EXCLUSIVE CUSTOMER SERVICE.
WHERE CAN I VIEW MY MONTHLY GIFTS, BIRTHDAY GIFTS, AND REDEEMED POINTS REWARDS?
YOU CAN VIEW YOUR REDEEMED POINTS, EXPIRATION DATES, AND GIFT CARD BALANCE ON
THE "MY RECORDS" PAGE. IF YOU HAVE TROUBLE CHECKING YOUR REWARD DETAILS, PLEASE
CONTACT CUSTOMER SERVICE TO GET MORE SUPPORT.
1.4 ACCOUNT MANAGEMENT
How can I change my personal information for membership?
To update your personal information, here are the details:
1. Update Process: Please visit the “Personal Information” page in the
membership center to modify details such as your address, birthday, or name.
2. Security Verification: If you need to change your registered email or phone
number, you will need to complete a secondary verification process for added
security.
How can I change my personal information for membership?
To update your personal information, here are the details:
1. Update Process: Please visit the “Personal Information” page in the
membership center to modify details such as your address, birthday, or name.
2. Security Verification: If you need to change your registered email or phone
number, you will need to complete a secondary verification process for added
security.
How do I log in to check my account?
1. Logging in: To log into your membership account, click the “Login” button at
the top right corner of our website and enter your registered email and
password.
2. Forgot password: If you’ve forgotten your password, click the “Forgot
Password” link to reset it.
How do I log in to check my account?
1. Logging in: To log into your membership account, click the “Login” button at
the top right corner of our website and enter your registered email and
password.
2. Forgot password: If you’ve forgotten your password, click the “Forgot
Password” link to reset it.
Why can't I log in to my account?
1. Please double-check if you have successfully registered an account. If not,
you could click "Register" to register with your email address and log in to
your account.
2. Ensure that your email or password is entered correctly. If you’ve forgotten
your password, click the “Forgot Password” link to reset it.
Why can't I log in to my account?
1. Please double-check if you have successfully registered an account. If not,
you could click "Register" to register with your email address and log in to
your account.
2. Ensure that your email or password is entered correctly. If you’ve forgotten
your password, click the “Forgot Password” link to reset it.
I want to delete my account; what should I do?
Sorry to hear that you would like to delete your account. Before we proceed,
please confirm if you are certain about deleting your account which you might
lose your points and membership benefits. If so, you could kindly contact us via
Chat/Email, and our customer service will help.
I want to delete my account; what should I do?
Sorry to hear that you would like to delete your account. Before we proceed,
please confirm if you are certain about deleting your account which you might
lose your points and membership benefits. If so, you could kindly contact us via
Chat/Email, and our customer service will help.
HOW CAN I CHANGE MY PERSONAL INFORMATION FOR MEMBERSHIP?
TO UPDATE YOUR PERSONAL INFORMATION, HERE ARE THE DETAILS:
1. UPDATE PROCESS: PLEASE VISIT THE “PERSONAL INFORMATION” PAGE IN THE
MEMBERSHIP CENTER TO MODIFY DETAILS SUCH AS YOUR ADDRESS, BIRTHDAY, OR NAME.
2. SECURITY VERIFICATION: IF YOU NEED TO CHANGE YOUR REGISTERED EMAIL OR PHONE
NUMBER, YOU WILL NEED TO COMPLETE A SECONDARY VERIFICATION PROCESS FOR ADDED
SECURITY.
HOW DO I LOG IN TO CHECK MY ACCOUNT?
1. LOGGING IN: TO LOG INTO YOUR MEMBERSHIP ACCOUNT, CLICK THE “LOGIN” BUTTON AT
THE TOP RIGHT CORNER OF OUR WEBSITE AND ENTER YOUR REGISTERED EMAIL AND
PASSWORD.
2. FORGOT PASSWORD: IF YOU’VE FORGOTTEN YOUR PASSWORD, CLICK THE “FORGOT
PASSWORD” LINK TO RESET IT.
WHY CAN'T I LOG IN TO MY ACCOUNT?
1. PLEASE DOUBLE-CHECK IF YOU HAVE SUCCESSFULLY REGISTERED AN ACCOUNT. IF NOT,
YOU COULD CLICK "REGISTER" TO REGISTER WITH YOUR EMAIL ADDRESS AND LOG IN TO
YOUR ACCOUNT.
2. ENSURE THAT YOUR EMAIL OR PASSWORD IS ENTERED CORRECTLY. IF YOU’VE FORGOTTEN
YOUR PASSWORD, CLICK THE “FORGOT PASSWORD” LINK TO RESET IT.
I WANT TO DELETE MY ACCOUNT; WHAT SHOULD I DO?
SORRY TO HEAR THAT YOU WOULD LIKE TO DELETE YOUR ACCOUNT. BEFORE WE PROCEED,
PLEASE CONFIRM IF YOU ARE CERTAIN ABOUT DELETING YOUR ACCOUNT WHICH YOU MIGHT
LOSE YOUR POINTS AND MEMBERSHIP BENEFITS. IF SO, YOU COULD KINDLY CONTACT US VIA
CHAT/EMAIL, AND OUR CUSTOMER SERVICE WILL HELP.
2. PRODUCT RELATED
2.1 PRODUCT MATERIALS AND CUSTOMIZATION
Is Luvme's wig made from human hair? How can I tell if a wig is made from human
hair?
Our wigs are made from 100% human hair. Consider the following method to
distinguish if a wig is made from human hair:
① Take a small strand of hair from the wig and burn it with a lighter. Human
hair smells like burnt protein. When you rub burnt hair with your fingers, it
will turn into ashes.
② Take a single hair strand and run your fingers from the root to the tip, it
feels smooth and silky. Then, when you reverse the direction and run your
fingers from the tip to the root, you'll notice that it feels dry and less
smooth.
Is Luvme's wig made from human hair? How can I tell if a wig is made from human
hair?
Our wigs are made from 100% human hair. Consider the following method to
distinguish if a wig is made from human hair:
① Take a small strand of hair from the wig and burn it with a lighter. Human
hair smells like burnt protein. When you rub burnt hair with your fingers, it
will turn into ashes.
② Take a single hair strand and run your fingers from the root to the tip, it
feels smooth and silky. Then, when you reverse the direction and run your
fingers from the tip to the root, you'll notice that it feels dry and less
smooth.
Can you customize a wig for me?
We apologize for any inconvenience, but our current service offerings do not
include customization options such as custom designs or dyeing based on provided
images.
Can you customize a wig for me?
We apologize for any inconvenience, but our current service offerings do not
include customization options such as custom designs or dyeing based on provided
images.
IS LUVME'S WIG MADE FROM HUMAN HAIR? HOW CAN I TELL IF A WIG IS MADE FROM HUMAN
HAIR?
OUR WIGS ARE MADE FROM 100% HUMAN HAIR. CONSIDER THE FOLLOWING METHOD TO
DISTINGUISH IF A WIG IS MADE FROM HUMAN HAIR:
① TAKE A SMALL STRAND OF HAIR FROM THE WIG AND BURN IT WITH A LIGHTER. HUMAN
HAIR SMELLS LIKE BURNT PROTEIN. WHEN YOU RUB BURNT HAIR WITH YOUR FINGERS, IT
WILL TURN INTO ASHES.
② TAKE A SINGLE HAIR STRAND AND RUN YOUR FINGERS FROM THE ROOT TO THE TIP, IT
FEELS SMOOTH AND SILKY. THEN, WHEN YOU REVERSE THE DIRECTION AND RUN YOUR
FINGERS FROM THE TIP TO THE ROOT, YOU'LL NOTICE THAT IT FEELS DRY AND LESS
SMOOTH.
CAN YOU CUSTOMIZE A WIG FOR ME?
WE APOLOGIZE FOR ANY INCONVENIENCE, BUT OUR CURRENT SERVICE OFFERINGS DO NOT
INCLUDE CUSTOMIZATION OPTIONS SUCH AS CUSTOM DESIGNS OR DYEING BASED ON PROVIDED
IMAGES.
2.2 COLOR AND STYLING
Does the wig look the same as the pictures on the website? Do I need to style it
myself to achieve the look from the photos?
The pictures on our website are actual photos of the products. The wig's style
might be slightly affected during shipping, but you can easily fix this with a
simple touch-up upon receiving the product.
Does the wig look the same as the pictures on the website? Do I need to style it
myself to achieve the look from the photos?
The pictures on our website are actual photos of the products. The wig's style
might be slightly affected during shipping, but you can easily fix this with a
simple touch-up upon receiving the product.
Can I dye the wig if I don't like its color?
Currently, we do not have wigs in jet black color. Our wigs are available in
natural black color.
Can I dye the wig if I don't like its color?
Currently, we do not have wigs in jet black color. Our wigs are available in
natural black color.
DOES THE WIG LOOK THE SAME AS THE PICTURES ON THE WEBSITE? DO I NEED TO STYLE IT
MYSELF TO ACHIEVE THE LOOK FROM THE PHOTOS?
THE PICTURES ON OUR WEBSITE ARE ACTUAL PHOTOS OF THE PRODUCTS. THE WIG'S STYLE
MIGHT BE SLIGHTLY AFFECTED DURING SHIPPING, BUT YOU CAN EASILY FIX THIS WITH A
SIMPLE TOUCH-UP UPON RECEIVING THE PRODUCT.
CAN I DYE THE WIG IF I DON'T LIKE ITS COLOR?
CURRENTLY, WE DO NOT HAVE WIGS IN JET BLACK COLOR. OUR WIGS ARE AVAILABLE IN
NATURAL BLACK COLOR.
2.3 MAINTENANCE AND CARE
How should I care for my wig?
For wigs with looser curls such as body wave or loose wave, we suggest washing
them at least twice a week. Wigs with tighter curls should be washed once a week
or more frequently if needed. Proper care is essential to extend the life of
your wig. Follow these daily hair care tips:
1. Saturate the wig with warm water.
2. Apply a generous amount of hair conditioner to the hair, and gently detangle
it with your fingers or wide toothbrush. To minimize its frizz or dryness,
you can let the conditioner sit for 15 minutes before rinsing with warm
water. After that, use sulfate-free shampoo to wash your hair. (Please wash
the hair in a downward motion to prevent tangling)
3. Hold the wig cap and gently squeeze out excess water without wringing or
twisting the hair to avoid tangling. Dry the hair with a microfiber towel to
minimize frizziness.
4. Let the wig air dry in a well-ventilated place. If you prefer using a
hairdryer, please make sure to set it to a low temperature when you blowdry
it. Apply leave-in conditioner or hair care oil if needed.
How should I care for my wig?
For wigs with looser curls such as body wave or loose wave, we suggest washing
them at least twice a week. Wigs with tighter curls should be washed once a week
or more frequently if needed. Proper care is essential to extend the life of
your wig. Follow these daily hair care tips:
1. Saturate the wig with warm water.
2. Apply a generous amount of hair conditioner to the hair, and gently detangle
it with your fingers or wide toothbrush. To minimize its frizz or dryness,
you can let the conditioner sit for 15 minutes before rinsing with warm
water. After that, use sulfate-free shampoo to wash your hair. (Please wash
the hair in a downward motion to prevent tangling)
3. Hold the wig cap and gently squeeze out excess water without wringing or
twisting the hair to avoid tangling. Dry the hair with a microfiber towel to
minimize frizziness.
4. Let the wig air dry in a well-ventilated place. If you prefer using a
hairdryer, please make sure to set it to a low temperature when you blowdry
it. Apply leave-in conditioner or hair care oil if needed.
How can I maintain the pattern of a curly wig?
For wigs with body wave or loose wave texture, it is recommended to gently
squeeze out excess water with a towel after washing the wig. Please use a roller
to wrap the hair in its original curly pattern and let it air dry. You can
restyle the wig using a curling iron based on your preference. For wigs with
smaller curls like deep wave or jerry curl, you may use curl-defining products
such as mousse or hair spray to maintain its curls.
How can I maintain the pattern of a curly wig?
For wigs with body wave or loose wave texture, it is recommended to gently
squeeze out excess water with a towel after washing the wig. Please use a roller
to wrap the hair in its original curly pattern and let it air dry. You can
restyle the wig using a curling iron based on your preference. For wigs with
smaller curls like deep wave or jerry curl, you may use curl-defining products
such as mousse or hair spray to maintain its curls.
HOW SHOULD I CARE FOR MY WIG?
FOR WIGS WITH LOOSER CURLS SUCH AS BODY WAVE OR LOOSE WAVE, WE SUGGEST WASHING
THEM AT LEAST TWICE A WEEK. WIGS WITH TIGHTER CURLS SHOULD BE WASHED ONCE A WEEK
OR MORE FREQUENTLY IF NEEDED. PROPER CARE IS ESSENTIAL TO EXTEND THE LIFE OF
YOUR WIG. FOLLOW THESE DAILY HAIR CARE TIPS:
1. SATURATE THE WIG WITH WARM WATER.
2. APPLY A GENEROUS AMOUNT OF HAIR CONDITIONER TO THE HAIR, AND GENTLY DETANGLE
IT WITH YOUR FINGERS OR WIDE TOOTHBRUSH. TO MINIMIZE ITS FRIZZ OR DRYNESS,
YOU CAN LET THE CONDITIONER SIT FOR 15 MINUTES BEFORE RINSING WITH WARM
WATER. AFTER THAT, USE SULFATE-FREE SHAMPOO TO WASH YOUR HAIR. (PLEASE WASH
THE HAIR IN A DOWNWARD MOTION TO PREVENT TANGLING)
3. HOLD THE WIG CAP AND GENTLY SQUEEZE OUT EXCESS WATER WITHOUT WRINGING OR
TWISTING THE HAIR TO AVOID TANGLING. DRY THE HAIR WITH A MICROFIBER TOWEL TO
MINIMIZE FRIZZINESS.
4. LET THE WIG AIR DRY IN A WELL-VENTILATED PLACE. IF YOU PREFER USING A
HAIRDRYER, PLEASE MAKE SURE TO SET IT TO A LOW TEMPERATURE WHEN YOU BLOWDRY
IT. APPLY LEAVE-IN CONDITIONER OR HAIR CARE OIL IF NEEDED.
HOW CAN I MAINTAIN THE PATTERN OF A CURLY WIG?
FOR WIGS WITH BODY WAVE OR LOOSE WAVE TEXTURE, IT IS RECOMMENDED TO GENTLY
SQUEEZE OUT EXCESS WATER WITH A TOWEL AFTER WASHING THE WIG. PLEASE USE A ROLLER
TO WRAP THE HAIR IN ITS ORIGINAL CURLY PATTERN AND LET IT AIR DRY. YOU CAN
RESTYLE THE WIG USING A CURLING IRON BASED ON YOUR PREFERENCE. FOR WIGS WITH
SMALLER CURLS LIKE DEEP WAVE OR JERRY CURL, YOU MAY USE CURL-DEFINING PRODUCTS
SUCH AS MOUSSE OR HAIR SPRAY TO MAINTAIN ITS CURLS.
3. ORDER AND SHIPPING
3.1 ORDER PROCESSING
Why am I unable to place an order?
If you encounter any issue checking out your order, you can try using a
different payment method. Also, please consider providing our customer care team
with any error messages or notifications you receive during the payment process,
such as screenshots or recordings. And kindly contact our customer service to
get more help. Our representative will assist you in resolving this matter.
Why am I unable to place an order?
If you encounter any issue checking out your order, you can try using a
different payment method. Also, please consider providing our customer care team
with any error messages or notifications you receive during the payment process,
such as screenshots or recordings. And kindly contact our customer service to
get more help. Our representative will assist you in resolving this matter.
Why can't I use installment payments?
Installment payment options such as Afterpay, Zip, Sezzle and Klarna are only
available for customers in the United States. If you encounter any issues using
installment payments, please consult the corresponding installment service
provider for help.
Paypal now offers a Buy Now Pay Later service for the following countries.
USA: 4 interest-free payments
UK: 3 interest-free payments
Australia: 4 interest-free payments
France: 4 equal payments (interest fee may occur)
Spain: 3 interest-free payments
Italy: 3 interest-free payments
German: 3/6/12/24 monthly installments (interest fee may occur)
Why can't I use installment payments?
Installment payment options such as Afterpay, Zip, Sezzle and Klarna are only
available for customers in the United States. If you encounter any issues using
installment payments, please consult the corresponding installment service
provider for help.
Paypal now offers a Buy Now Pay Later service for the following countries.
USA: 4 interest-free payments
UK: 3 interest-free payments
Australia: 4 interest-free payments
France: 4 equal payments (interest fee may occur)
Spain: 3 interest-free payments
Italy: 3 interest-free payments
German: 3/6/12/24 monthly installments (interest fee may occur)
How do I use a discount code or gift card while placing an order?
① Add items to your shopping cart.
② On the right-hand side of the screen, enter your discount code or select from
recommended codes. Click "APPLY" to apply the discount.
③ Click the 'Check Out' button to proceed with your order, and enter the gift
card code on the right side.
How do I use a discount code or gift card while placing an order?
① Add items to your shopping cart.
② On the right-hand side of the screen, enter your discount code or select from
recommended codes. Click "APPLY" to apply the discount.
③ Click the 'Check Out' button to proceed with your order, and enter the gift
card code on the right side.
WHY AM I UNABLE TO PLACE AN ORDER?
IF YOU ENCOUNTER ANY ISSUE CHECKING OUT YOUR ORDER, YOU CAN TRY USING A
DIFFERENT PAYMENT METHOD. ALSO, PLEASE CONSIDER PROVIDING OUR CUSTOMER CARE TEAM
WITH ANY ERROR MESSAGES OR NOTIFICATIONS YOU RECEIVE DURING THE PAYMENT PROCESS,
SUCH AS SCREENSHOTS OR RECORDINGS. AND KINDLY CONTACT OUR CUSTOMER SERVICE TO
GET MORE HELP. OUR REPRESENTATIVE WILL ASSIST YOU IN RESOLVING THIS MATTER.
WHY CAN'T I USE INSTALLMENT PAYMENTS?
INSTALLMENT PAYMENT OPTIONS SUCH AS AFTERPAY, ZIP, SEZZLE AND KLARNA ARE ONLY
AVAILABLE FOR CUSTOMERS IN THE UNITED STATES. IF YOU ENCOUNTER ANY ISSUES USING
INSTALLMENT PAYMENTS, PLEASE CONSULT THE CORRESPONDING INSTALLMENT SERVICE
PROVIDER FOR HELP.
PAYPAL NOW OFFERS A BUY NOW PAY LATER SERVICE FOR THE FOLLOWING COUNTRIES.
USA: 4 INTEREST-FREE PAYMENTS
UK: 3 INTEREST-FREE PAYMENTS
AUSTRALIA: 4 INTEREST-FREE PAYMENTS
FRANCE: 4 EQUAL PAYMENTS (INTEREST FEE MAY OCCUR)
SPAIN: 3 INTEREST-FREE PAYMENTS
ITALY: 3 INTEREST-FREE PAYMENTS
GERMAN: 3/6/12/24 MONTHLY INSTALLMENTS (INTEREST FEE MAY OCCUR)
HOW DO I USE A DISCOUNT CODE OR GIFT CARD WHILE PLACING AN ORDER?
① ADD ITEMS TO YOUR SHOPPING CART.
② ON THE RIGHT-HAND SIDE OF THE SCREEN, ENTER YOUR DISCOUNT CODE OR SELECT FROM
RECOMMENDED CODES. CLICK "APPLY" TO APPLY THE DISCOUNT.
③ CLICK THE 'CHECK OUT' BUTTON TO PROCEED WITH YOUR ORDER, AND ENTER THE GIFT
CARD CODE ON THE RIGHT SIDE.
3.2 SHIPPING METHODS
How long does it take to receive my package after placing an order?
After you place your order, our warehouse requires 1 day for processing. If your
shipping address is in the United States, the package will be delivered within
2-5 business days after it is shipped. For other countries, the delivery time is
typically 3-5 business days.
How long does it take to receive my package after placing an order?
After you place your order, our warehouse requires 1 day for processing. If your
shipping address is in the United States, the package will be delivered within
2-5 business days after it is shipped. For other countries, the delivery time is
typically 3-5 business days.
Which shipping carriers do you use? Can I choose a specific carrier for
shipping?
We currently work with multiple logistics companies and will select the best
delivery channel for your package based on your shipping information and product
inventory.
Which shipping carriers do you use? Can I choose a specific carrier for
shipping?
We currently work with multiple logistics companies and will select the best
delivery channel for your package based on your shipping information and product
inventory.
Why is a signature required upon package delivery?
To ensure the safe delivery of your package and avoid any possible loss, we paid
a higher price for some shipping methods to include Adult Signature Service. If
you don't want the signature service, please leave a note in your order. We will
change to the shipping methods for which the signature is not included. If you
have already placed an order, please contact customer service for further
support.
Why is a signature required upon package delivery?
To ensure the safe delivery of your package and avoid any possible loss, we paid
a higher price for some shipping methods to include Adult Signature Service. If
you don't want the signature service, please leave a note in your order. We will
change to the shipping methods for which the signature is not included. If you
have already placed an order, please contact customer service for further
support.
HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE AFTER PLACING AN ORDER?
AFTER YOU PLACE YOUR ORDER, OUR WAREHOUSE REQUIRES 1 DAY FOR PROCESSING. IF YOUR
SHIPPING ADDRESS IS IN THE UNITED STATES, THE PACKAGE WILL BE DELIVERED WITHIN
2-5 BUSINESS DAYS AFTER IT IS SHIPPED. FOR OTHER COUNTRIES, THE DELIVERY TIME IS
TYPICALLY 3-5 BUSINESS DAYS.
WHICH SHIPPING CARRIERS DO YOU USE? CAN I CHOOSE A SPECIFIC CARRIER FOR
SHIPPING?
WE CURRENTLY WORK WITH MULTIPLE LOGISTICS COMPANIES AND WILL SELECT THE BEST
DELIVERY CHANNEL FOR YOUR PACKAGE BASED ON YOUR SHIPPING INFORMATION AND PRODUCT
INVENTORY.
WHY IS A SIGNATURE REQUIRED UPON PACKAGE DELIVERY?
TO ENSURE THE SAFE DELIVERY OF YOUR PACKAGE AND AVOID ANY POSSIBLE LOSS, WE PAID
A HIGHER PRICE FOR SOME SHIPPING METHODS TO INCLUDE ADULT SIGNATURE SERVICE. IF
YOU DON'T WANT THE SIGNATURE SERVICE, PLEASE LEAVE A NOTE IN YOUR ORDER. WE WILL
CHANGE TO THE SHIPPING METHODS FOR WHICH THE SIGNATURE IS NOT INCLUDED. IF YOU
HAVE ALREADY PLACED AN ORDER, PLEASE CONTACT CUSTOMER SERVICE FOR FURTHER
SUPPORT.
3.3 ISSUE RESOLUTION
My package arrived damaged, and a wig is missing/damaged upon receipt. What
should I do?
If your package is damaged upon receipt, please check if any products inside the
package are missing or damaged. Please retain the outer packaging with the
tracking number and all products you received, and contact our customer service
and the logistics provider as soon as possible. Our staff will assist you to
find a proper solution.
My package arrived damaged, and a wig is missing/damaged upon receipt. What
should I do?
If your package is damaged upon receipt, please check if any products inside the
package are missing or damaged. Please retain the outer packaging with the
tracking number and all products you received, and contact our customer service
and the logistics provider as soon as possible. Our staff will assist you to
find a proper solution.
Why did I receive an email stating that the package I haven't received has been
delivered?
We apologize for this inconvenience caused. There may be delays in actual
logistics. You can check the specific delivery information on the official
website with the tracking number, or contact our customer care team as soon as
possible.
Why did I receive an email stating that the package I haven't received has been
delivered?
We apologize for this inconvenience caused. There may be delays in actual
logistics. You can check the specific delivery information on the official
website with the tracking number, or contact our customer care team as soon as
possible.
MY PACKAGE ARRIVED DAMAGED, AND A WIG IS MISSING/DAMAGED UPON RECEIPT. WHAT
SHOULD I DO?
IF YOUR PACKAGE IS DAMAGED UPON RECEIPT, PLEASE CHECK IF ANY PRODUCTS INSIDE THE
PACKAGE ARE MISSING OR DAMAGED. PLEASE RETAIN THE OUTER PACKAGING WITH THE
TRACKING NUMBER AND ALL PRODUCTS YOU RECEIVED, AND CONTACT OUR CUSTOMER SERVICE
AND THE LOGISTICS PROVIDER AS SOON AS POSSIBLE. OUR STAFF WILL ASSIST YOU TO
FIND A PROPER SOLUTION.
WHY DID I RECEIVE AN EMAIL STATING THAT THE PACKAGE I HAVEN'T RECEIVED HAS BEEN
DELIVERED?
WE APOLOGIZE FOR THIS INCONVENIENCE CAUSED. THERE MAY BE DELAYS IN ACTUAL
LOGISTICS. YOU CAN CHECK THE SPECIFIC DELIVERY INFORMATION ON THE OFFICIAL
WEBSITE WITH THE TRACKING NUMBER, OR CONTACT OUR CUSTOMER CARE TEAM AS SOON AS
POSSIBLE.
4. PRODUCT FEATURES AND STYLES
4.1 PRODUCT TYPES
How do I earn points?What is a glueless wig?
A glueless wig is a type of hairpiece crafted to eliminate the need for
traditional adhesives during application. It integrates features such as
adjustable straps, built-in clips, and elastic bands to ensure a secure fit.
Link for glueless wig: https://shop.luvmehair.com/collections/glueless-lace-wig
How do I earn points?What is a glueless wig?
A glueless wig is a type of hairpiece crafted to eliminate the need for
traditional adhesives during application. It integrates features such as
adjustable straps, built-in clips, and elastic bands to ensure a secure fit.
Link for glueless wig: https://shop.luvmehair.com/collections/glueless-lace-wig
What is a lace frontal wig?
Lace front wigs features a sheer lace panel(13x4, 13x5, 13x6 inches) at the
front, where individual hair strands are hand-tied to create a natural-looking
hairline that blends seamlessly with the scalp. The rest of the wig cap is made
from a sturdier material for durability. Lace front wigs offer versatility,
allowing various parting styles and a realistic appearance.
What is a lace frontal wig?
Lace front wigs features a sheer lace panel(13x4, 13x5, 13x6 inches) at the
front, where individual hair strands are hand-tied to create a natural-looking
hairline that blends seamlessly with the scalp. The rest of the wig cap is made
from a sturdier material for durability. Lace front wigs offer versatility,
allowing various parting styles and a realistic appearance.
What is a pre-plucked wig?
A pre-plucked wig is meticulously crafted to ensure a natural hairline, setting
it apart from standard wigs. It mimics the gradual hairline density, giving a
flawless look.
Link for pre-plucked wig: https://shop.luvmehair.com/collections/pre-plucked-wig
What is a pre-plucked wig?
A pre-plucked wig is meticulously crafted to ensure a natural hairline, setting
it apart from standard wigs. It mimics the gradual hairline density, giving a
flawless look.
Link for pre-plucked wig: https://shop.luvmehair.com/collections/pre-plucked-wig
What is a pre-bleached wig?
A pre-bleached wig is a specially crafted hairpiece where the knots at the base
of the wig undergo a lightening process to ensure a more natural scalp
appearance.
Link for pre-bleached wig:
https://shop.luvmehair.com/collections/pre-bleached-wig
What is a pre-bleached wig?
A pre-bleached wig is a specially crafted hairpiece where the knots at the base
of the wig undergo a lightening process to ensure a more natural scalp
appearance.
Link for pre-bleached wig:
https://shop.luvmehair.com/collections/pre-bleached-wig
What are large & small cap size wigs?
Large & small cap size wigs are specially designed to fit different head sizes,
ensuring a snug and comfortable fit for everyone. Small size is 21.5 inches,
medium size (default) is 22.5 inches, and big size is 23.5 inches.
Link for large & small cap size wigs:
https://shop.luvmehair.com/collections/customized-cap-size-products
What are large & small cap size wigs?
Large & small cap size wigs are specially designed to fit different head sizes,
ensuring a snug and comfortable fit for everyone. Small size is 21.5 inches,
medium size (default) is 22.5 inches, and big size is 23.5 inches.
Link for large & small cap size wigs:
https://shop.luvmehair.com/collections/customized-cap-size-products
What is a Wet and Wavy Wig?
Wet and wavy wigs are versatile in that they can mimic naturally wavy or curly
hair when wet, and can be easily styled straight with a blow dryer. This unique
feature allows for two distinct looks with one wig.
Link for wet and wavy wig: https://shop.luvmehair.com/collections/wet-and-wavy
What is a Wet and Wavy Wig?
Wet and wavy wigs are versatile in that they can mimic naturally wavy or curly
hair when wet, and can be easily styled straight with a blow dryer. This unique
feature allows for two distinct looks with one wig.
Link for wet and wavy wig: https://shop.luvmehair.com/collections/wet-and-wavy
HOW DO I EARN POINTS?WHAT IS A GLUELESS WIG?
A GLUELESS WIG IS A TYPE OF HAIRPIECE CRAFTED TO ELIMINATE THE NEED FOR
TRADITIONAL ADHESIVES DURING APPLICATION. IT INTEGRATES FEATURES SUCH AS
ADJUSTABLE STRAPS, BUILT-IN CLIPS, AND ELASTIC BANDS TO ENSURE A SECURE FIT.
LINK FOR GLUELESS WIG: HTTPS://SHOP.LUVMEHAIR.COM/COLLECTIONS/GLUELESS-LACE-WIG
WHAT IS A LACE FRONTAL WIG?
LACE FRONT WIGS FEATURES A SHEER LACE PANEL(13X4, 13X5, 13X6 INCHES) AT THE
FRONT, WHERE INDIVIDUAL HAIR STRANDS ARE HAND-TIED TO CREATE A NATURAL-LOOKING
HAIRLINE THAT BLENDS SEAMLESSLY WITH THE SCALP. THE REST OF THE WIG CAP IS MADE
FROM A STURDIER MATERIAL FOR DURABILITY. LACE FRONT WIGS OFFER VERSATILITY,
ALLOWING VARIOUS PARTING STYLES AND A REALISTIC APPEARANCE.
WHAT IS A PRE-PLUCKED WIG?
A PRE-PLUCKED WIG IS METICULOUSLY CRAFTED TO ENSURE A NATURAL HAIRLINE, SETTING
IT APART FROM STANDARD WIGS. IT MIMICS THE GRADUAL HAIRLINE DENSITY, GIVING A
FLAWLESS LOOK.
LINK FOR PRE-PLUCKED WIG: HTTPS://SHOP.LUVMEHAIR.COM/COLLECTIONS/PRE-PLUCKED-WIG
WHAT IS A PRE-BLEACHED WIG?
A PRE-BLEACHED WIG IS A SPECIALLY CRAFTED HAIRPIECE WHERE THE KNOTS AT THE BASE
OF THE WIG UNDERGO A LIGHTENING PROCESS TO ENSURE A MORE NATURAL SCALP
APPEARANCE.
LINK FOR PRE-BLEACHED WIG:
HTTPS://SHOP.LUVMEHAIR.COM/COLLECTIONS/PRE-BLEACHED-WIG
WHAT ARE LARGE & SMALL CAP SIZE WIGS?
LARGE & SMALL CAP SIZE WIGS ARE SPECIALLY DESIGNED TO FIT DIFFERENT HEAD SIZES,
ENSURING A SNUG AND COMFORTABLE FIT FOR EVERYONE. SMALL SIZE IS 21.5 INCHES,
MEDIUM SIZE (DEFAULT) IS 22.5 INCHES, AND BIG SIZE IS 23.5 INCHES.
LINK FOR LARGE & SMALL CAP SIZE WIGS:
HTTPS://SHOP.LUVMEHAIR.COM/COLLECTIONS/CUSTOMIZED-CAP-SIZE-PRODUCTS
WHAT IS A WET AND WAVY WIG?
WET AND WAVY WIGS ARE VERSATILE IN THAT THEY CAN MIMIC NATURALLY WAVY OR CURLY
HAIR WHEN WET, AND CAN BE EASILY STYLED STRAIGHT WITH A BLOW DRYER. THIS UNIQUE
FEATURE ALLOWS FOR TWO DISTINCT LOOKS WITH ONE WIG.
LINK FOR WET AND WAVY WIG: HTTPS://SHOP.LUVMEHAIR.COM/COLLECTIONS/WET-AND-WAVY
4.2 FEATURES AND USAGE
How can I make a glueless wig look natural?
1. Achieving a natural look with a glueless wig involves a few key steps:
2. Texture Match: Choose a wig that closely matches your natural hair texture.
3. Hairline Customization: Opt for wigs with pre-plucked hairlines or consider
tweezing the hairline slightly for a more natural transition.
4. Proper Positioning: Ensure the wig aligns with your natural hairline. Avoid
placing it too low or too high on the forehead.
How can I make a glueless wig look natural?
1. Achieving a natural look with a glueless wig involves a few key steps:
2. Texture Match: Choose a wig that closely matches your natural hair texture.
3. Hairline Customization: Opt for wigs with pre-plucked hairlines or consider
tweezing the hairline slightly for a more natural transition.
4. Proper Positioning: Ensure the wig aligns with your natural hairline. Avoid
placing it too low or too high on the forehead.
How do I install a glueless wig?
Installing a glueless wig is straightforward:
1. Step 1: Secure your natural hair under a wig cap.
2. Step 2: Position the wig on your head, aligning it with your natural
hairline.
3. Step 3: Use the adjustable straps or elastic band to achieve a snug fit.
4. Step 4: Secure the wig using the provided clips.
5. Step 5: Style as desired, and you're ready to showcase your new look!
How do I install a glueless wig?
Installing a glueless wig is straightforward:
1. Step 1: Secure your natural hair under a wig cap.
2. Step 2: Position the wig on your head, aligning it with your natural
hairline.
3. Step 3: Use the adjustable straps or elastic band to achieve a snug fit.
4. Step 4: Secure the wig using the provided clips.
5. Step 5: Style as desired, and you're ready to showcase your new look!
What makes Luvme Hair's lace wigs stand out in the market?
Luvme Hair's commitment to quality and authenticity sets its lace wigs apart.
The use of premium human hair, combined with a design that promises a natural
look, makes it a top choice among modern women.
What makes Luvme Hair's lace wigs stand out in the market?
Luvme Hair's commitment to quality and authenticity sets its lace wigs apart.
The use of premium human hair, combined with a design that promises a natural
look, makes it a top choice among modern women.
How do pre-cut lace wigs differ from regular lace wigs?
Pre cut lace wigs have pre-cut lace and a pre-plucked hairline, which saves time
and effort in customization compared to regular lace wigs.
How do pre-cut lace wigs differ from regular lace wigs?
Pre cut lace wigs have pre-cut lace and a pre-plucked hairline, which saves time
and effort in customization compared to regular lace wigs.
Are pre-cut lace wigs beginner-friendly?
Yes, pre cut lace wigs are beginner-friendly as they eliminate the need for
intricate customization techniques like cutting the lace or plucking the
hairline.
Are pre-cut lace wigs beginner-friendly?
Yes, pre cut lace wigs are beginner-friendly as they eliminate the need for
intricate customization techniques like cutting the lace or plucking the
hairline.
HOW CAN I MAKE A GLUELESS WIG LOOK NATURAL?
1. ACHIEVING A NATURAL LOOK WITH A GLUELESS WIG INVOLVES A FEW KEY STEPS:
2. TEXTURE MATCH: CHOOSE A WIG THAT CLOSELY MATCHES YOUR NATURAL HAIR TEXTURE.
3. HAIRLINE CUSTOMIZATION: OPT FOR WIGS WITH PRE-PLUCKED HAIRLINES OR CONSIDER
TWEEZING THE HAIRLINE SLIGHTLY FOR A MORE NATURAL TRANSITION.
4. PROPER POSITIONING: ENSURE THE WIG ALIGNS WITH YOUR NATURAL HAIRLINE. AVOID
PLACING IT TOO LOW OR TOO HIGH ON THE FOREHEAD.
HOW DO I INSTALL A GLUELESS WIG?
INSTALLING A GLUELESS WIG IS STRAIGHTFORWARD:
1. STEP 1: SECURE YOUR NATURAL HAIR UNDER A WIG CAP.
2. STEP 2: POSITION THE WIG ON YOUR HEAD, ALIGNING IT WITH YOUR NATURAL
HAIRLINE.
3. STEP 3: USE THE ADJUSTABLE STRAPS OR ELASTIC BAND TO ACHIEVE A SNUG FIT.
4. STEP 4: SECURE THE WIG USING THE PROVIDED CLIPS.
5. STEP 5: STYLE AS DESIRED, AND YOU'RE READY TO SHOWCASE YOUR NEW LOOK!
WHAT MAKES LUVME HAIR'S LACE WIGS STAND OUT IN THE MARKET?
LUVME HAIR'S COMMITMENT TO QUALITY AND AUTHENTICITY SETS ITS LACE WIGS APART.
THE USE OF PREMIUM HUMAN HAIR, COMBINED WITH A DESIGN THAT PROMISES A NATURAL
LOOK, MAKES IT A TOP CHOICE AMONG MODERN WOMEN.
HOW DO PRE-CUT LACE WIGS DIFFER FROM REGULAR LACE WIGS?
PRE CUT LACE WIGS HAVE PRE-CUT LACE AND A PRE-PLUCKED HAIRLINE, WHICH SAVES TIME
AND EFFORT IN CUSTOMIZATION COMPARED TO REGULAR LACE WIGS.
ARE PRE-CUT LACE WIGS BEGINNER-FRIENDLY?
YES, PRE CUT LACE WIGS ARE BEGINNER-FRIENDLY AS THEY ELIMINATE THE NEED FOR
INTRICATE CUSTOMIZATION TECHNIQUES LIKE CUTTING THE LACE OR PLUCKING THE
HAIRLINE.
4.3 QUALITY AND MAINTENANCE
How does Luvme Hair ensure the quality of their wigs?
At Luvme Hair, we put a lot of effort into designing and creating our products.
We use high-quality human hair in our wigs and ensure that they are crafted with
precision and care. Our wigs undergo strict quality control checks to ensure
that they meet our high standards.
How does Luvme Hair ensure the quality of their wigs?
At Luvme Hair, we put a lot of effort into designing and creating our products.
We use high-quality human hair in our wigs and ensure that they are crafted with
precision and care. Our wigs undergo strict quality control checks to ensure
that they meet our high standards.
What are the maintenance tips for wigs?
Regular detangling with a suitable comb, washing with wig-friendly shampoo, and
using a spray-on conditioner for moisture and shine are key. Avoid rubbing or
wringing during washing, and allow the wig to air dry on a stand.
What are the maintenance tips for wigs?
Regular detangling with a suitable comb, washing with wig-friendly shampoo, and
using a spray-on conditioner for moisture and shine are key. Avoid rubbing or
wringing during washing, and allow the wig to air dry on a stand.
How does the texture of curly wigs react to different climate conditions?
Wigs with curly texture may react differently under various humidity levels. In
humid conditions, the wig might retain more of its curly texture, while in dry
climates, it might appear less curly. Understanding how your wig reacts can help
in styling and maintaining it in different environments.
How does the texture of curly wigs react to different climate conditions?
Wigs with curly texture may react differently under various humidity levels. In
humid conditions, the wig might retain more of its curly texture, while in dry
climates, it might appear less curly. Understanding how your wig reacts can help
in styling and maintaining it in different environments.
What precautions should be taken when sleeping with a wig?
To maintain the texture, it's advisable to braid or loosely tie the wig before
sleeping. Using a silk or satin scarf or pillowcase can also help reduce
friction, keeping the curls intact and minimizing tangling or frizz.
What precautions should be taken when sleeping with a wig?
To maintain the texture, it's advisable to braid or loosely tie the wig before
sleeping. Using a silk or satin scarf or pillowcase can also help reduce
friction, keeping the curls intact and minimizing tangling or frizz.
HOW DOES LUVME HAIR ENSURE THE QUALITY OF THEIR WIGS?
AT LUVME HAIR, WE PUT A LOT OF EFFORT INTO DESIGNING AND CREATING OUR PRODUCTS.
WE USE HIGH-QUALITY HUMAN HAIR IN OUR WIGS AND ENSURE THAT THEY ARE CRAFTED WITH
PRECISION AND CARE. OUR WIGS UNDERGO STRICT QUALITY CONTROL CHECKS TO ENSURE
THAT THEY MEET OUR HIGH STANDARDS.
WHAT ARE THE MAINTENANCE TIPS FOR WIGS?
REGULAR DETANGLING WITH A SUITABLE COMB, WASHING WITH WIG-FRIENDLY SHAMPOO, AND
USING A SPRAY-ON CONDITIONER FOR MOISTURE AND SHINE ARE KEY. AVOID RUBBING OR
WRINGING DURING WASHING, AND ALLOW THE WIG TO AIR DRY ON A STAND.
HOW DOES THE TEXTURE OF CURLY WIGS REACT TO DIFFERENT CLIMATE CONDITIONS?
WIGS WITH CURLY TEXTURE MAY REACT DIFFERENTLY UNDER VARIOUS HUMIDITY LEVELS. IN
HUMID CONDITIONS, THE WIG MIGHT RETAIN MORE OF ITS CURLY TEXTURE, WHILE IN DRY
CLIMATES, IT MIGHT APPEAR LESS CURLY. UNDERSTANDING HOW YOUR WIG REACTS CAN HELP
IN STYLING AND MAINTAINING IT IN DIFFERENT ENVIRONMENTS.
WHAT PRECAUTIONS SHOULD BE TAKEN WHEN SLEEPING WITH A WIG?
TO MAINTAIN THE TEXTURE, IT'S ADVISABLE TO BRAID OR LOOSELY TIE THE WIG BEFORE
SLEEPING. USING A SILK OR SATIN SCARF OR PILLOWCASE CAN ALSO HELP REDUCE
FRICTION, KEEPING THE CURLS INTACT AND MINIMIZING TANGLING OR FRIZZ.
5. COMPANY INFORMATION AND BRAND
What is Luvme Hair's commitment?
Luvme Hair's commitment to innovation, quality, and customer satisfaction
ensures that every wig surpasses industry standards.
What is Luvme Hair's commitment?
Luvme Hair's commitment to innovation, quality, and customer satisfaction
ensures that every wig surpasses industry standards.
What is Luvme Hair's empowerment message?
Luvme Hair is all about empowering women to feel confident and express
themselves through their hair because 'Luvme For You'!
What is Luvme Hair's empowerment message?
Luvme Hair is all about empowering women to feel confident and express
themselves through their hair because 'Luvme For You'!
Who founded Luvme Hair and when?
Helena founded Luvme Hair fresh out of college in 2009.
Who founded Luvme Hair and when?
Helena founded Luvme Hair fresh out of college in 2009.
What innovative products has Luvme Hair introduced?
Luvme Hair introduced products such as the 360/Full Lace Wig, Glueless Wig, and
Undetectable Lace Wig.
What innovative products has Luvme Hair introduced?
Luvme Hair introduced products such as the 360/Full Lace Wig, Glueless Wig, and
Undetectable Lace Wig.
What is Luvme Hair's mission?
Luvme Hair's mission is to provide a high-quality wig-wearing experience that
allows women to effortlessly express themselves.
What is Luvme Hair's mission?
Luvme Hair's mission is to provide a high-quality wig-wearing experience that
allows women to effortlessly express themselves.
What does Luvme Hair's name represent?
Luvme Hair's name originates from the fusion of “Love” and “Me,” embodying
profound emotional resonance with Black women worldwide and their journey toward
empowerment through self-expression and self-love.
What does Luvme Hair's name represent?
Luvme Hair's name originates from the fusion of “Love” and “Me,” embodying
profound emotional resonance with Black women worldwide and their journey toward
empowerment through self-expression and self-love.
What is Luvme Hair's belief about beauty and empowerment?
Luvme Hair believes that everyone deserves to be loved, accepted, and empowered,
recognizing the genuine and unique beauty within each individual.
What is Luvme Hair's belief about beauty and empowerment?
Luvme Hair believes that everyone deserves to be loved, accepted, and empowered,
recognizing the genuine and unique beauty within each individual.
What is Luvme Hair's philosophy regarding employees?
Employee Care For You: Luvme views employees as the brand's foremost customers,
offering a robust employee benefits system, growth opportunities, and
entrepreneurial support.
What is Luvme Hair's philosophy regarding employees?
Employee Care For You: Luvme views employees as the brand's foremost customers,
offering a robust employee benefits system, growth opportunities, and
entrepreneurial support.
WHAT IS LUVME HAIR'S COMMITMENT?
LUVME HAIR'S COMMITMENT TO INNOVATION, QUALITY, AND CUSTOMER SATISFACTION
ENSURES THAT EVERY WIG SURPASSES INDUSTRY STANDARDS.
WHAT IS LUVME HAIR'S EMPOWERMENT MESSAGE?
LUVME HAIR IS ALL ABOUT EMPOWERING WOMEN TO FEEL CONFIDENT AND EXPRESS
THEMSELVES THROUGH THEIR HAIR BECAUSE 'LUVME FOR YOU'!
WHO FOUNDED LUVME HAIR AND WHEN?
HELENA FOUNDED LUVME HAIR FRESH OUT OF COLLEGE IN 2009.
WHAT INNOVATIVE PRODUCTS HAS LUVME HAIR INTRODUCED?
LUVME HAIR INTRODUCED PRODUCTS SUCH AS THE 360/FULL LACE WIG, GLUELESS WIG, AND
UNDETECTABLE LACE WIG.
WHAT IS LUVME HAIR'S MISSION?
LUVME HAIR'S MISSION IS TO PROVIDE A HIGH-QUALITY WIG-WEARING EXPERIENCE THAT
ALLOWS WOMEN TO EFFORTLESSLY EXPRESS THEMSELVES.
WHAT DOES LUVME HAIR'S NAME REPRESENT?
LUVME HAIR'S NAME ORIGINATES FROM THE FUSION OF “LOVE” AND “ME,” EMBODYING
PROFOUND EMOTIONAL RESONANCE WITH BLACK WOMEN WORLDWIDE AND THEIR JOURNEY TOWARD
EMPOWERMENT THROUGH SELF-EXPRESSION AND SELF-LOVE.
WHAT IS LUVME HAIR'S BELIEF ABOUT BEAUTY AND EMPOWERMENT?
LUVME HAIR BELIEVES THAT EVERYONE DESERVES TO BE LOVED, ACCEPTED, AND EMPOWERED,
RECOGNIZING THE GENUINE AND UNIQUE BEAUTY WITHIN EACH INDIVIDUAL.
WHAT IS LUVME HAIR'S PHILOSOPHY REGARDING EMPLOYEES?
EMPLOYEE CARE FOR YOU: LUVME VIEWS EMPLOYEES AS THE BRAND'S FOREMOST CUSTOMERS,
OFFERING A ROBUST EMPLOYEE BENEFITS SYSTEM, GROWTH OPPORTUNITIES, AND
ENTREPRENEURIAL SUPPORT.
6. PAYMENT AND REFUNDS
6.1 PAYMENT METHODS
How can I pay using PayPal on Luvme Hair?
You can pay with PayPal by being redirected to a secure PayPal payment page
where you can confirm and complete your payment by logging in with your PayPal
username and password. You also have the option to "Pay with Debit or Credit
Card" without using a PayPal account.
How can I pay using PayPal on Luvme Hair?
You can pay with PayPal by being redirected to a secure PayPal payment page
where you can confirm and complete your payment by logging in with your PayPal
username and password. You also have the option to "Pay with Debit or Credit
Card" without using a PayPal account.
What is PayPal Pay Later, and how can I use it to make payments?
PayPal Pay Later is an option you can choose when redirected to the secure
PayPal payment page.
What is PayPal Pay Later, and how can I use it to make payments?
PayPal Pay Later is an option you can choose when redirected to the secure
PayPal payment page.
How can I use a credit or debit card to pay for my order on Luvme Hair?
To pay with a Credit/Debit Card on LUVME HAIR, you can select from the available
credit cards listed. It's important to note that LUVME HAIR does not collect
your credit/debit card number or personal information during the payment
process. For any transaction-related queries, you should contact your
card-issuing bank.
How can I use a credit or debit card to pay for my order on Luvme Hair?
To pay with a Credit/Debit Card on LUVME HAIR, you can select from the available
credit cards listed. It's important to note that LUVME HAIR does not collect
your credit/debit card number or personal information during the payment
process. For any transaction-related queries, you should contact your
card-issuing bank.
What is Afterpay, and how can I use it to split my payments?
Afterpay allows you to get your purchase now and pay for it later with zero
interest and zero fees if you pay on time. You can enjoy your purchase
immediately.
What is Afterpay, and how can I use it to split my payments?
Afterpay allows you to get your purchase now and pay for it later with zero
interest and zero fees if you pay on time. You can enjoy your purchase
immediately.
How does the Zip payment method work for purchasing on Luvme Hair?
With Zip, previously known as Quadpay, you can buy items today and pay for them
in 4 installments. You pay the first installment upfront and the remaining
amount over 6 weeks. Late fees may apply, and eligibility criteria may vary.
How does the Zip payment method work for purchasing on Luvme Hair?
With Zip, previously known as Quadpay, you can buy items today and pay for them
in 4 installments. You pay the first installment upfront and the remaining
amount over 6 weeks. Late fees may apply, and eligibility criteria may vary.
What is Sezzle, and how can I use it to pay for my order in installments?
Sezzle is a digital payment platform that allows you to split your purchases
into 4 payments at 0% interest over 3 months. It enables you to shop
conveniently and responsibly without impacting your credit.
What is Sezzle, and how can I use it to pay for my order in installments?
Sezzle is a digital payment platform that allows you to split your purchases
into 4 payments at 0% interest over 3 months. It enables you to shop
conveniently and responsibly without impacting your credit.
What payment options does Klarna offer, and how can I use them for my purchase?
You can split your purchase into 4 equal payments with Klarna to spread the cost
over time, with no interest or added fees when paid on time.
What payment options does Klarna offer, and how can I use them for my purchase?
You can split your purchase into 4 equal payments with Klarna to spread the cost
over time, with no interest or added fees when paid on time.
HOW CAN I PAY USING PAYPAL ON LUVME HAIR?
YOU CAN PAY WITH PAYPAL BY BEING REDIRECTED TO A SECURE PAYPAL PAYMENT PAGE
WHERE YOU CAN CONFIRM AND COMPLETE YOUR PAYMENT BY LOGGING IN WITH YOUR PAYPAL
USERNAME AND PASSWORD. YOU ALSO HAVE THE OPTION TO "PAY WITH DEBIT OR CREDIT
CARD" WITHOUT USING A PAYPAL ACCOUNT.
WHAT IS PAYPAL PAY LATER, AND HOW CAN I USE IT TO MAKE PAYMENTS?
PAYPAL PAY LATER IS AN OPTION YOU CAN CHOOSE WHEN REDIRECTED TO THE SECURE
PAYPAL PAYMENT PAGE.
HOW CAN I USE A CREDIT OR DEBIT CARD TO PAY FOR MY ORDER ON LUVME HAIR?
TO PAY WITH A CREDIT/DEBIT CARD ON LUVME HAIR, YOU CAN SELECT FROM THE AVAILABLE
CREDIT CARDS LISTED. IT'S IMPORTANT TO NOTE THAT LUVME HAIR DOES NOT COLLECT
YOUR CREDIT/DEBIT CARD NUMBER OR PERSONAL INFORMATION DURING THE PAYMENT
PROCESS. FOR ANY TRANSACTION-RELATED QUERIES, YOU SHOULD CONTACT YOUR
CARD-ISSUING BANK.
WHAT IS AFTERPAY, AND HOW CAN I USE IT TO SPLIT MY PAYMENTS?
AFTERPAY ALLOWS YOU TO GET YOUR PURCHASE NOW AND PAY FOR IT LATER WITH ZERO
INTEREST AND ZERO FEES IF YOU PAY ON TIME. YOU CAN ENJOY YOUR PURCHASE
IMMEDIATELY.
HOW DOES THE ZIP PAYMENT METHOD WORK FOR PURCHASING ON LUVME HAIR?
WITH ZIP, PREVIOUSLY KNOWN AS QUADPAY, YOU CAN BUY ITEMS TODAY AND PAY FOR THEM
IN 4 INSTALLMENTS. YOU PAY THE FIRST INSTALLMENT UPFRONT AND THE REMAINING
AMOUNT OVER 6 WEEKS. LATE FEES MAY APPLY, AND ELIGIBILITY CRITERIA MAY VARY.
WHAT IS SEZZLE, AND HOW CAN I USE IT TO PAY FOR MY ORDER IN INSTALLMENTS?
SEZZLE IS A DIGITAL PAYMENT PLATFORM THAT ALLOWS YOU TO SPLIT YOUR PURCHASES
INTO 4 PAYMENTS AT 0% INTEREST OVER 3 MONTHS. IT ENABLES YOU TO SHOP
CONVENIENTLY AND RESPONSIBLY WITHOUT IMPACTING YOUR CREDIT.
WHAT PAYMENT OPTIONS DOES KLARNA OFFER, AND HOW CAN I USE THEM FOR MY PURCHASE?
YOU CAN SPLIT YOUR PURCHASE INTO 4 EQUAL PAYMENTS WITH KLARNA TO SPREAD THE COST
OVER TIME, WITH NO INTEREST OR ADDED FEES WHEN PAID ON TIME.
6.2 REFUNDS AND CANCELLATIONS
What is the company's return policy?
Luvme offers exchanges and returns for unused wigs within 30 days of receipt. If
you need to do a return or an exchange, please contact customer service to get
more support.
Return policy: https://shop.luvmehair.com/pages/return-policy
What is the company's return policy?
Luvme offers exchanges and returns for unused wigs within 30 days of receipt. If
you need to do a return or an exchange, please contact customer service to get
more support.
Return policy: https://shop.luvmehair.com/pages/return-policy
How can I cancel an order?
To cancel an order, contact Luvme Hair's Customer Care team within one hour of
placing it.
How can I cancel an order?
To cancel an order, contact Luvme Hair's Customer Care team within one hour of
placing it.
What are the conditions for returning an order?
The wig must be in its original condition with uncut, unbleached hair, unchanged
color, and untouched lace, as wigs are personal items in direct contact with the
scalp, prioritizing customer safety and hygiene.
What are the conditions for returning an order?
The wig must be in its original condition with uncut, unbleached hair, unchanged
color, and untouched lace, as wigs are personal items in direct contact with the
scalp, prioritizing customer safety and hygiene.
How does the Zip payment method work for purchasing on Luvme Hair?
With Zip, previously known as Quadpay, you can buy items today and pay for them
in 4 installments. You pay the first installment upfront and the remaining
amount over 6 weeks. Late fees may apply, and eligibility criteria may vary.
How does the Zip payment method work for purchasing on Luvme Hair?
With Zip, previously known as Quadpay, you can buy items today and pay for them
in 4 installments. You pay the first installment upfront and the remaining
amount over 6 weeks. Late fees may apply, and eligibility criteria may vary.
What is Sezzle, and how can I use it to pay for my order in installments?
Sezzle is a digital payment platform that allows you to split your purchases
into 4 payments at 0% interest over 3 months. It enables you to shop
conveniently and responsibly without impacting your credit.
What is Sezzle, and how can I use it to pay for my order in installments?
Sezzle is a digital payment platform that allows you to split your purchases
into 4 payments at 0% interest over 3 months. It enables you to shop
conveniently and responsibly without impacting your credit.
What payment options does Klarna offer, and how can I use them for my purchase?
You can split your purchase into 4 equal payments with Klarna to spread the cost
over time, with no interest or added fees when paid on time.
What payment options does Klarna offer, and how can I use them for my purchase?
You can split your purchase into 4 equal payments with Klarna to spread the cost
over time, with no interest or added fees when paid on time.
WHAT IS THE COMPANY'S RETURN POLICY?
LUVME OFFERS EXCHANGES AND RETURNS FOR UNUSED WIGS WITHIN 30 DAYS OF RECEIPT. IF
YOU NEED TO DO A RETURN OR AN EXCHANGE, PLEASE CONTACT CUSTOMER SERVICE TO GET
MORE SUPPORT.
RETURN POLICY: HTTPS://SHOP.LUVMEHAIR.COM/PAGES/RETURN-POLICY
HOW CAN I CANCEL AN ORDER?
TO CANCEL AN ORDER, CONTACT LUVME HAIR'S CUSTOMER CARE TEAM WITHIN ONE HOUR OF
PLACING IT.
WHAT ARE THE CONDITIONS FOR RETURNING AN ORDER?
THE WIG MUST BE IN ITS ORIGINAL CONDITION WITH UNCUT, UNBLEACHED HAIR, UNCHANGED
COLOR, AND UNTOUCHED LACE, AS WIGS ARE PERSONAL ITEMS IN DIRECT CONTACT WITH THE
SCALP, PRIORITIZING CUSTOMER SAFETY AND HYGIENE.
HOW DOES THE ZIP PAYMENT METHOD WORK FOR PURCHASING ON LUVME HAIR?
WITH ZIP, PREVIOUSLY KNOWN AS QUADPAY, YOU CAN BUY ITEMS TODAY AND PAY FOR THEM
IN 4 INSTALLMENTS. YOU PAY THE FIRST INSTALLMENT UPFRONT AND THE REMAINING
AMOUNT OVER 6 WEEKS. LATE FEES MAY APPLY, AND ELIGIBILITY CRITERIA MAY VARY.
WHAT IS SEZZLE, AND HOW CAN I USE IT TO PAY FOR MY ORDER IN INSTALLMENTS?
SEZZLE IS A DIGITAL PAYMENT PLATFORM THAT ALLOWS YOU TO SPLIT YOUR PURCHASES
INTO 4 PAYMENTS AT 0% INTEREST OVER 3 MONTHS. IT ENABLES YOU TO SHOP
CONVENIENTLY AND RESPONSIBLY WITHOUT IMPACTING YOUR CREDIT.
WHAT PAYMENT OPTIONS DOES KLARNA OFFER, AND HOW CAN I USE THEM FOR MY PURCHASE?
YOU CAN SPLIT YOUR PURCHASE INTO 4 EQUAL PAYMENTS WITH KLARNA TO SPREAD THE COST
OVER TIME, WITH NO INTEREST OR ADDED FEES WHEN PAID ON TIME.
7. CUSTOMER SERVICE
How can customers contact Luvme Hair for assistance?
Customers can reach Luvme Hair through live chat(recommended), email
(customercare@luvmehair.com for general inquiries, business@luvmehair.com for
business cooperation), and WhatsApp (+447846661132). Live chat is available from
5am-5pm (PST Time).
How can customers contact Luvme Hair for assistance?
Customers can reach Luvme Hair through live chat(recommended), email
(customercare@luvmehair.com for general inquiries, business@luvmehair.com for
business cooperation), and WhatsApp (+447846661132). Live chat is available from
5am-5pm (PST Time).
How long does it take to receive a response to an email inquiry during weekdays?
During weekdays, responses to email inquiries will be provided within 48 hours.
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