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POST /login

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POST /redir/customer-service-representative-edmonton-j1321365/1321365

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CUSTOMER SERVICE REPRESENTATIVE

CIBC

LOCATION

Edmonton, AB

DETAILS

Full Time
Yesterday
Apply Now
We're building a relationship-oriented bank for the modern world. We need
talented, passionate professionals who are dedicated to doing what's right for
our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at
work. Our team members have what they need to make a meaningful impact and are
truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a
fast-paced Banking Center and use your knowledge of financial services products
to help clients with their day-to-day banking needs. As a Client Service
Representative, whether it's answering questions, assisting with transactions,
or proactively connecting clients with the right team members, you'll be the
first line of support as clients work towards their financial goals. You're
flexible to work our banking centre hours which may include evenings and
weekends. To help deliver a great client experience, you're flexible to work at
multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your
role. To successfully perform the work, you'll be on-site full-time.

How you'll succeed

 * Client engagement - Help clients manage their accounts and products. Focus on
   the client experience and make interactions meaningful. Connect clients to
   the right CIBC team members who can help them reach their goals.
 * Problem solving - Listen, ask questions, and put yourself in the client's
   shoes. Act like an owner by taking accountability for client issues, and know
   when to lean on others to create a better solution together.
 * Leveraging technology - Become a technology expert. Share your knowledge by
   introducing clients to our mobile banking applications, helping them to
   better manage their banking needs.



Who you are

 * You put our clients first. You engage with purpose to find the right
   solutions. You go the extra mile, because it's the right thing to do.
 * You're goal oriented. You're motivated by accomplishing your goals and
   delivering your best to make a difference.
 * You're passionate about people. You find meaning in relationships, and
   surround yourself with a diverse network of partners. You connect with others
   through respect and authenticity.
 * You love to learn. You're passionate about growing your knowledge. You have a
   strong sense of curiosity.
 * You engage with your heart and mind. You care about people and respect
   different perspectives. You listen to and learn from the experiences of
   others.
 * Values matter to you. You bring your real self to work and you live our
   values - trust, teamwork, and accountability.



What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions
as an employee and strive to create opportunities to tap into your potential. We
aspire to give you a career, rather than just a paycheck.

 * We work to recognize you in meaningful, personalized ways including a
   competitive salary, incentive pay, banking benefits, a health benefits
   program, defined benefit pension plan, an employee share purchase plan and
   MomentMakers, our social, points-based recognition program
 * Our spaces and technological toolkit will make it simple to bring together
   great minds to create innovative solutions that make a difference for our
   clients
 * We cultivate a culture where you can express your ambition through
   initiatives like Purpose Day; a paid day off dedicated for you to use to
   invest in your growth and development



What you need to know

 * CIBC is committed to creating an inclusive environment where all team members
   and clients feel like they belong. We seek applicants with a wide range of
   abilities and we provide an accessible candidate experience. If you need
   accommodation, please contact Mailbox.careers-carrieres@cibc.com
 * You need to be legally eligible to work at the location(s) specified above
   and, where applicable, must have a valid work or study permit .



Job Location
Edmonton-Parkdale
Employment Type
Regular

Weekly Hours
30
Skills

Customer Service, Digital Literacy, Online Banking, Organization Efficiency,
Strong Interpersonal Skills, Teamwork, Transaction Processing, Written and
Verbal Communications

CATEGORY

Customer Service and Support Other



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About CIBC

As one of Canada’s largest employers, CIBC offers a variety of career
opportunities. Our people are the key to achieving our vision of being the
leader in client relationships, which is why we work...

Read More

INDUSTRY

Banking & Finance

SIZE

10,000+ employees



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