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Text Content

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OPENLIBRARY LINKS

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TECHNOLOGY

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TECHNOLOGY


HOW TO GET HELP

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TECHNOLOGY RESOURCES

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COMPUTING HUB CHAT

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FREQUENTLY ASKED QUESTIONS

Search our database of Frequently Asked Questions. If you don't find an answer,
simply send us a message and we'll get back to you.

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Help Topics
 * Canvas
 * Duo Multi-Factor Authentication (MFA)
 * Google Workspace
 * Library Facilities
 * my.SDSU
 * Printing
 * RedID
 * Respondus LockDown Browser
 * SDSUid
 * Software
 * Student Financial Services
 * Student Resources
 * WebPortal
 * WiFi
 * Zoom

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Most Common Questions
 * How do I activate my SDSUid?
   
   Information on when SDSUids are provisioned and how they are activated.
   
   Last Updated: Jan 31, 2024 | Topics:
    * SDSUid
   
   | Views: 29747
 * How do I reset my SDSUid password?
   
   Directions on how to reset an SDSUid password and who to contact for
   additional support.
   
   Last Updated: Jan 31, 2024 | Topics:
    * SDSUid
   
   | Views: 4015
 * Duo stopped working, what do I do?
   
   Support for Duo Multi-Factor Authentication (MFA) at SDSU.
   
   Last Updated: Jan 31, 2024 | Topics:
    * Duo Multi-Factor Authentication (MFA)
    * Software
   
   | Views: 4068
 * Canvas for Students
   
   FAQ and support for Canvas, SDSU's learning management system.
   
   Last Updated: Sep 01, 2023 | Topics:
    * Canvas
   
   | Views: 8465
 * How do I download the Respondus LockDown Browser?
   
   How do I download the Respondus LockDown Browser (RLDB)?  Where can I find
   more information about the RLDB?  Where can I get technical support for the
   RLDB?
   
   Last Updated: Sep 20, 2023 | Topics:
    * Respondus LockDown Browser
    * Software
   
   | Views: 7290
 * Wi-Fi for Students
   
   FAQ and support for logging in to the SDSU Wi-Fi network, eduroam.
   
   Last Updated: Jan 29, 2024 | Topics:
    * WiFi
   
   | Views: 3440
 * ID or RedID vs SDSUid
   
   What's the difference between my ID or RedID and my SDSUid?
   
   Last Updated: Sep 14, 2023 | Topics:
    * RedID
    * SDSUid
   
   | Views: 3939
 * Printing
   
   How and where to print at SDSU.
   
   Last Updated: Mar 14, 2024 | Topics:
    * Printing
   
   | Views: 4067
 * Does the Respondus LockDown Browser work on Chromebooks?
   
   Last Updated: Feb 10, 2023 | Topics:
    * Respondus LockDown Browser
    * Software
   
   | Views: 1526
 * my.SDSU
   
   What is my.SDSU?  How do I log in?  Where can I find support?
   
   Last Updated: Aug 01, 2023 | Topics:
    * my.SDSU
   
   | Views: 1498
 * I'm locked out of my SDSUid/Microsoft 365 account. How do I get back in?
   
   I'm locked out at portal.office.com.  How do I get back in?
   
   Last Updated: Jul 11, 2023 | Topics:
    * SDSUid
   
   | Views: 1848

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LOCATION, HOURS & CONTACT

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Location

We are located in the 2nd Floor of the Love Library. The entrance faces the Open
Air Amphitheater, and our service desk is immediately to your right after
entering.

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Hours

Please check the Library Hours page for operating hours for all areas of the
Library, including holidays and campus closures.

Spring 2024 Hours
January 13 through May 9:

 * Monday through Thursday: 7am to 10pm
 * Friday: 7am to 6pm
 * Saturday: 10am to 4pm
 * Sunday: Noon to 10pm

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Contact Info

We are here in person, via live chat, email, or phone to answer your questions.
 Zoom sessions are available via chat.

Email: hub@sdsu.edu
Phone: (619) 594-3189

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San Diego, CA 92182
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