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Integrate voice easily into your app for smooth real-time communication
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Email on Acid has the tools you need to press send with greater
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Increase conversion rates in your signup flow with flexible and
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Use phone numbers as a global user identity with SIM-based verification
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TWO-FACTOR AUTHENTICATION: WHY SMS IS HERE TO STAY
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Voice, video, chat, messaging, and email - all in one cloud contact
center solution
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Sinch Engage Software-as-a-service solution to use instant messengers
for marketing, support and sales in one platform
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Build your own customized, feature-rich mobility solution with a easy
to configure cloud softphone and SDK
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Transform customer service with relationship-building conversations
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relevant notifications
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Engage customers on their terms, on their channels. Our cloud-based
communications platform brings your legacy support platform into the
digital age!
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Increase revenue on legacy messaging services
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Our one-stop shop for global connectivity
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Make the most of the bright future of SMS in 5G
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Define any mobile offering with powerful tools. Do it fast to stand
out from the crowd
* Value Added Services Platform
Subscriber call connection and messaging taken care of. Your revenue
and TCO optimized
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* SMS Transformation
Simplify your SMS business, boost A2P messaging revenue, and cut costs
with one unique solution
* SMS Transformation
Maximize the value of your SMS business
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SIGNALING THREATS: SS7 AND BEYOND
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you to enjoy and learn
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few months
On-demand and past events
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Press coverage and company announcements
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* Featured Resources
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WHAT'S IN STORE? RETHINKING CX FOR RETAIL AND E-COMMERCE
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MAIN NAVIGATION
* Products
* Messaging
* Column
* Channels
* SMS
* MMS
* RCS
* WhatsApp
* Facebook Messenger
* Instagram
* All Channels
* Column
* Connect channels with Conversation API
Keep things simple and connect multiple channels with one integration
for an omnichannel and conversational messaging experience
* Standalone Messaging APIs
Take a look at our standalone, secure cloud-based messaging APIs for
single channel needs
* SMS Verification
Secure your customer journey while increasing conversions and
reducing churn
* Use cases
* Message Across all Channels
All-in-one messaging across every mobile channel
* Engage with Customers
Start a meaningful, real-time conversation with customers today
* Boost Customer Support and Satisfaction
Transform customer service with relationship-building conversations
* Voice & Video
* Voice & Video
* Voice Services
Make calls directly connected to the largest tier 1 network
* Toll-Free Voice
Give callers an easy and reliable way to reach you
* SIP Trunking
Call local, long distance or toll-free with the highest quality service
* Operator Connect for Microsoft Teams
Enable Microsoft Teams calling with Operator Connect
Direct Routing for Microsoft Teams
* Unified Communications
Get all the tools you need in one place with our comprehensive cloud
communications platform
Private Label Cloud Communications
* Emergency Services
Promote safety and security with innovative 911 technology. Find out
how our solutions let you help callers quickly reach 911
E911 Next Generation 911
* Number Masking
Anonymize voice calls to protect you and your customers while keeping
personal numbers safe
* Cloud Connect for Webex Calling
Transform the audio precision of your Webex meetings
* STIR/SHAKEN
Fight back against robocalls, increase call answer rates, and build
consumers' trust
* In-App Video Calling
Build a seamless, customizable in-app video experience into your mobile
and web app
* In-App Voice Calling
Integrate voice easily into your app for smooth real-time communication
globally
* Voice API
Design the exact voice call flow you need with flexible and scalable
solutions
* Use cases
* Scale Your Voice Services
Get a complete voice solution from a single provider by setting up any
call type your business needs to connect
* Future-Proof Access to Emergency Services
Help callers reach 911 and empower first responders to assist
distressed callers
* Implement Anonymous Calling
Ensure privacy between end users and avoid revenue leakage through
number masking or in-app calling
* Email
* Email
* Mailgun
Email API – Send, receive, and track emails effortlessly with an
industry-leading Email Service Provider
* Mailjet
Whitelabel email marketing solution--Accelerate your go-to-market with
Mailjet Embedded
* Email on Acid
Email on Acid has the tools you need to press send with greater
confidence
* InboxReady
Improve your inbox placement and connect with real people – your
customers
* Use cases
* Ensure Deliverability
Our powerful Email API scales to send billions of emails and delivers
them quickly
* Rendering QA and multi-platform preview
Ensure your message gets seen as intended - no matter the client
* Featured Resources
* Report
TELCO TRANSFORMED
Get the report
* Guide
THE ACTIONABLE GUIDE TO INCREASING CUSTOMER LOYALTY WITH MOBILE
MESSAGING
Get the guide
* Numbers & Connectivity
* Connectivity
* Numbers
Find a number that meets all your business needs
Toll Free 10DLC Short Codes
* Number Porting
Keep business continuity with successful and painless number porting
* Number Lookup
Engage the right customers, on the right numbers
* Voice IP Exchange
Enhancing your connectivity with rich voice and video
* PSTN Connect
Gain nationwide IP access with interconnectivity to a single network
* Fax API
Securely send and receive faxes at scale
Cloud Business Fax
* Use cases
* Expand Your Global Presence
Add international and toll-free numbers for inbound calling, 2-way
calling and emergency assistance
* Text Message Enable Numbers
Send SMS and MMS messages from any local 10-digit or toll-free number
with P2P capabilities rivaling wireless carriers
* Support Your Business Growth
Tie numbers to voice service, call center, messaging, IoT solutions,
faxing and emergency services
* Verification
* Verification
* Verification API
Multi-factor authentication for secure signups and logins
* Flash Call Verification
The faster, more cost-efficient alternative to traditional SMS
verification
* SMS Verification
Simple, secure user authentication powered by text messaging
* Data Verification
No PIN, zero-click verification with proven security
* Phone Call Verification
Universal verification for mobile and landline numbers
* Use cases
* Provide Security and Trust
Enhance app security and protect customers' shared data with scalable
multi-factor authentication solutions
* Improve Acquisition
Increase conversion rates in your signup flow with flexible and
reliable phone number verification
* Ensure Global Reach
Use phone numbers as a global user identity with SIM-based verification
methods
* Featured Resources
* White paper
TWO-FACTOR AUTHENTICATION: WHY SMS IS HERE TO STAY
Get the white paper
* White paper
BUILDING A SMOOTH, SECURE EXPERIENCE WITH SMS-BASED 2FA
Get the white paper
* Applications
* Applications
* Campaigns
Scalable mobile marketing solutions for rich, personalized campaigns
* Chatlayer
Conversational AI chatbot and voicebot platform
* Contact Pro
Voice, video, chat, messaging, and email - all in one cloud contact
center solution
* Sinch Engage
Sinch Engage Software-as-a-service solution to use instant messengers
for marketing, support and sales in one platform
* Mobility Clients & SDKs
Build your own customized, feature-rich mobility solution with a easy
to configure cloud softphone and SDK
* Use cases
* Conversational Marketing
Engage customers with meaningful, real-time conversations
* Conversational Customer Service
Transform customer service with relationship-building conversations
* Conversational Commerce
Automate the customer journey and provide unified customer experience
* Solutions
* Business
* Enterprise
Obtain all your cloud communications solutions through one provider
* Communication Service Providers
Accelerate your innovation and maintain your competitive edge with our
comprehensive communication solutions
* Operators
Optimize your operations and remove the headache of network management
* By Department
* Marketing
Wow your customers effortlessly with personalized messaging throughout
the customer journey
* Operations
Boost operational efficiency and customer satisfaction with timely,
relevant notifications
* Customer Service
Engage customers on their terms, on their channels. Our cloud-based
communications platform brings your legacy support platform into the
digital age!
* By Industry
* Financial Services
* Retail
* Healthcare
* Media & Entertainment
* Telecommunication
* Travel & Transport
* More
* Partners
* column
* Strategic Partner
Optimize your partnership solutions and messaging channels with
conversational technology, AI automation, and SaaS applications.
* Integrations & Connectors
Seamlessly integrate our solutions with your favorite existing tools
* column
* Channel Partner
Empower your customers and boost revenue selling CPaaS solutions as an
agent — voice, messaging, email, and fax for enterprise and wholesale.
* Private Label Partner
Exceed customer expectations with the best private label cloud solution
and feel supported every step of the way.
* Operator
* Enterprise Revenue Maximization
* Enterprise revenue maximization
Use the range of your network assets to create new services for
enterprise
* A2P Monetization
Major revenue gains are waiting for you with SMS in the enterprise
space
* SMS Firewall
Boost security and monetize enterprise messaging
* Signaling Firewall
Strengthen your network and protect your subscribers
* Intelligent Interconnect
* Intelligent interconnect
Secure profitability with essential interconnect services while moving to
the all IP-world of your future network
* SMS for Operators
Global SMS interconnectivity made easy
* SMS Select
Safeguard SMS monetization and tighten up security
* MMS for Operators
Global MMS interconnectivity made easy
* Messaging Proxy
Increase revenue on legacy messaging services
* IPX
Our one-stop shop for global connectivity
* 5G Readiness
* 5G readiness
Balance 5G's lmitless possibilities with a smooth transition from legacy
technology
* 5G Messaging
Make the most of the bright future of SMS in 5G
* Policy & Charging
Define any mobile offering with powerful tools. Do it fast to stand
out from the crowd
* Value Added Services Platform
Subscriber call connection and messaging taken care of. Your revenue
and TCO optimized
* SMS Transformation
* SMS Transformation
Simplify your SMS business, boost A2P messaging revenue, and cut costs
with one unique solution
* SMS Transformation
Maximize the value of your SMS business
* Featured Resources
* White paper
SIGNALING THREATS: SS7 AND BEYOND
Get the white paper
* Developers
* Insights
* By Type
* Blog
Your go-to resource for expert tips and insights on mobile engagement
Culture & Technology
* Customer stories
Discover how we help brands increase customer engagement, satisfaction,
and growth
* Resources
Our latest research, reports, white papers, and guides are all here for
you to enjoy and learn
CX Education podcast
* Events & Webinars
Take a look at the events we'll be attending and hosting over the next
few months
On-demand and past events
* News
Press coverage and company announcements
* All Insights
* Column
* By Topic
* Fraud in business messaging
* Featured Resources
* Report
WHAT'S IN STORE? RETHINKING CX FOR RETAIL AND E-COMMERCE
Get the report
* Report
BANK TO THE FUTURE: RETHINKING CX FOR FINANCIAL SERVICES
Get the report
Search
* German
* English
* Español
* Spanish, Mexican
* Français
* Portuguese, Brazil
* English, Indian
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* About Us
* Why Sinch?
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* News
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* Login
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* Talk to an expert
CTA - TRY FOR FREE
* Try for free
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* DMCA
* Messaging Compliance
* Customer Agreement
* Terms of Service
* General Terms and Conditions
* Messaging Supplemental Terms and Condition
* SAAS Supplemental Terms and Conditions
* Data Protection Agreement
* Messaging Service Level Agreement (SLA)
* Verification Supplemental Terms and Conditions
* Email Supplemental Terms and Conditions
* Legal & Compliance
* Sinch Modern Slavery Statement
* Sinch Tax Policy
* Legal Compliance
* Privacy
* Privacy Policy
* Cookie Statement
* Sub-Processors
Privacy Policy
* Contact Pro Supplemental
* Customized Services Supplemental
PRIVACY POLICY
We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud
communications platform reaches every mobile phone on the planet - in seconds or
less. Customers (and their end-users) need to be able to trust us. Customers
trust us to have privacy as a top priority. They trust us to implement the
security measures to protect their data. And trust us to not provide information
to just anyone that asks.
The following Privacy Statement is applicable on the use of our websites,
products, services, or otherwise by interacting with Us. It applies to the
processing of personal data carried out by Sinch AB (publ) or any of its
subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch
are operated by Sinch Sweden AB unless we state otherwise. Please do not engage
in any of these activities if you do not agree with the terms of this Privacy
Statement.
This statement is divided into two parts. Our Privacy Statement and our Cookie
Statement. Our Cookie Statement that you find here is connected to a tool on our
website that contains more information and allows you to arrange which cookies
you may want to accept and which ones you do not want to accept.
In general, Sinch will collect personal data from you based upon our (business)
relationship, your use of the Site, Our services and Our products, as set out in
the Privacy Statement below. We encourage you to read the entire statement (even
if it might be a bit long) but by clicking on the various sections, you can also
skip to the sections of the statement that you find most interesting. If you
plan to click&skip or just accept or ignore, please do note a quick overview:
* That Sinch does not sell your personal data to third parties.
* That Sinch may share your personal data within the group if necessary, to
provide the service that you requested or to answer your question in the best
way possible.
* That Sinch website is structured specifically to not attract anyone under 13,
nor do We collect or maintain Personal Data on the Site from those who Sinch
actually knows are under 13.
* That Sinch may transfer your personal data to countries outside of the
EU/EEA. If we do this, we take sufficient technical, organisational and
contractual measures to ensure that an adequate level of data protection is
provided.
* That our recruitment website is covered by a different privacy statement that
you can find on the website itself.
* That Sinch has a Group Data Protection Officer, based in Stockholm, Sweden.
She can be reached via DPO@sinch.com whenever you want to use the rights to
access, rectification, erasure, object, revoke consent or block data or have
any questions.
TABLE OF CONTENTS
* Let’s start at the beginning: who is “we”?
* So why are we informing you?
* Sinch as a Controller
* Sinch as a Processor
* Next questions: Who provides us with personal data, which information will we
have and what will we use the data for?
* Who provides us with your personal data?
* We do not process personal data of children
* We don’t sell personal data.
* Which information will we have and what will we use the data for?.
* How long will you process my personal data?
* Who has access to my personal data?
* Sinch Internal
* Authorities
* Companies engaged by Sinch
* To which kind of countries will my personal data be transferred?
* Legal and Authority requests
* What are my rights with regards to my personal data?.
* Right to access and rectification
* Right to erasure
* Right to object and blocking of data
* Right to revoke
* Right to data portability
* How do I make use of my rights?
* What should I do if I have any questions or complaints?
* Changes to this Privacy Statement and Cookie Statement
LET’S START AT THE BEGINNING: WHO IS “WE”?
The Privacy Statement applies to the processing of personal data carried out by
Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The
websites and Portals of Sinch are operated by Sinch Sweden AB unless we state
otherwise. We belong to the Sinch Group of which the head office is Sinch AB
(publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm,
Sweden (hereafter: “Sinch Group”). Sinch Group is a global leader in cloud
communications for mobile customer engagement. We ensure that Sinch is compliant
with local data protection laws of the countries where we are established and
other applicable data protection laws that may be applicable on your personal
data because of where you live.
SO WHY ARE WE INFORMING YOU?
To enable us to fulfil our legal and contractual obligations, to conduct
business securely and efficiently and for other specific purposes that are
described in this notice, we need to process certain personal information about
you (referred to as “personal data”).
Personal data is any information that relates to an identified or identifiable
living individual. Different pieces of information, which when collected
together or combined with other information can lead to the identification of a
particular person, is also personal data.
SINCH AS A CONTROLLER
Sinch is what is known as the “controller”. That means that we are responsible
for the processing of your personal data and if you want to use your rights,
have any questions or complaints concerning what we do, you can contact us.
This Privacy Statement outlines the kind of personal data that is processed by
Sinch in relation to you, how and why we need this personal data, ensure equal
and secure treatment of personal data, inform you about your and Sinch’s rights,
and ensure that Sinch is in compliance with data protection law, including the
general data protection regulation (the “GDPR”).
For more information on which personal data we are processing, please read “Next
questions: Who provides us with personal data, which information will we have
and what will we use the data for?”
SINCH AS A PROCESSOR
Sinch also acts as a “processor” for most of our services. In that case we
process personal data on behalf of our customers (which are mainly companies and
institutions). As Processor, Sinch will only process Personal Data pursuant to
the instructions of our customer.
We encourage you to also read the privacy statements and policies of your
providers. Sinch does not review, comment upon, or monitor its Customers’
compliance with their respective privacy statements and policies, nor does Sinch
review Customer instructions to determine whether they are in compliance or
conflict with the terms of a Customer’s published privacy policy or statements.
If you have a data subject rights request that is connected to data for which We
are the processor, we will ask you to contact the company or institution that is
the controller of your personal data.
NEXT QUESTIONS: WHO PROVIDES US WITH PERSONAL DATA, WHICH INFORMATION WILL WE
HAVE AND WHAT WILL WE USE THE DATA FOR?
WHO PROVIDES US WITH YOUR PERSONAL DATA?
There are three sources that provide us with personal data: you yourself, Sinch
and third parties.
We might ask you to provide us with personal data in preparation of the
concluding of your new customer agreement or when you are in contact with
company within the Sinch Group or want to stay up to date and ask for
newsletters.
Third parties may also have provided information about you.
For example: if we are working with a third party that helps us collect feedback
from our campaign, you might be approached by them to provide information (if
you agreed to this). You will be told clearly whether this information is
collected anonymously or that your feedback is provided to us with information
that allows us to identify you (most of the time, we will leave the choice to
you!). You are then informed about this by this third party (or they inform you
together with us). They are responsible for ensuring that the data they provide
to us is provided in compliance with applicable data protection law.
And thirdly, Sinch may also produce new personal data in the coming months.
For example: When you are included in our CRM system as you have showed interest
in receiving a newsletter or want to be contacted by our salesperson, we may
also add information on what kind of information we have provided you with, why
you are interested in our services etc.
WE DO NOT PROCESS PERSONAL DATA OF CHILDREN
Protecting the privacy of children is important to Sinch. For that reason, the
Site is structured specifically to not attract anyone under 13, nor do We
collect or maintain Personal Data on the Site from those who Sinch actually
knows are under 13. If Sinch learns or is notified that it has collected
information from users under the age of 13, Sinch will immediately delete such
Personal Data. If you think that we have collected information from your
children or children that are in your care, please contact DPO@sinch.com.
WE DON’T SELL PERSONAL DATA
As a matter of policy, We do not sell or rent any of your information to third
parties for any advertising or marketing purposes. We may disclose your
information in the normal course of providing Our services or sending of
Information (so towards subprocessors that act on behalf of Sinch).
WHICH INFORMATION WILL WE HAVE AND WHAT WILL WE USE THE DATA FOR?
We will only process this personal data to fulfil the purposes stated in this
notice and the Data Processing Matrix below, and to comply with the law and what
is necessary according to law in each jurisdiction. Please note that this
privacy statement does not cover our career website as this website has a
separate statement.
Previous columnNext column
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Purpose Personal data type and source Legal ground Retention time or criteria To
enable Sinch to provide you the service that you have requested, for example
send you an answer to a question that you have filled into a form or send you a
white paper
Contact data; such as phone number, email address, address, name, company,
position, contact preference and any other information that you may provide to
Sinch.
Source: Directly from you and/or via third party and/or created by Sinch
Consent and /or Legitimate interest and/or required by law As long as required
in accordance with applicable law or 2 years after contact without business
relationship or 5 years after end of the business relationship or when requested
to be deleted and request can be honoured. To enable Sinch to administer any
consent/opt-out/opt-in that you may have given to us and/or send you emails such
as newsletters, invites for seminars/webinars
Contact data; such as phone number, email address, address, name, company,
position, contact preference and any other information that you may provide to
Sinch
Source: Directly from you and/or via third party and/or created by Sinch
Consent and/or required by law As long as required by law, required by business
process (you are informed at the time when you give us the information) or until
you request that we remove you from the opt-out/opt-in list or you have revoked
your consent To enable Sinch to fulfil its obligations in accordance with the
contract between Sinch and its customers, this may include sending you service
announcements on elements included within the contract, customer service
enquiries
Contact data; such as phone number, email address, address, name, company,
position, contact preference and any other information that you may provide to
Sinch
Source: Directly from you and/or via third party and/or created by Sinch
Consent and /or Legitimate interest and/or required by law and/or to administer
contracts that you have with Sinch. As long as required in accordance with
applicable law or 2 years after contact without business relationship or 5 years
after end of the business relationship or when requested to be deleted and
request can be honoured. To enable Sinch to administer, foster and develop your
relationship (with the use of a customer relationship management system),
perform credit checks and, verification of personal or business data and payment
details and other checks before offering our services to customers.
Contact data and financial data; such as phone number, email address, address,
name, company, position, (in very limited cases) personal financial
information, contact preference and any other information that you may provide
to Sinch
Source: Directly from you and/or via third party and/or created by Sinch
Consent and /or Legitimate interest and/or required by law and/or to administer
contracts that you have with Sinch. As long as required in accordance with
applicable law or 2 years after contact without business relationship or 5 years
after end of the business relationship or when requested to be deleted and
request can be honoured. To enable Sinch to operate, administer access and use
of the forums, websites, portals it provides to customers, resellers, developers
and other user groups. This may include sending you services announcement (for
instance, if Our service is temporarily suspended for maintenance).
Contact data; such as phone number, email address, name, company, position,
contact preference and any other information that you may provide to Sinch
Technical data: such as but not limited to, http headers, computer settings when
stored, log information on use of portal/forum
Source: Directly from you and/or via third party and/or created by Sinch
Consent and /or Legitimate interest and/or required by law and/or to administer
contracts that you have with Sinch. As long as required in accordance with
applicable law or 2 years after contact or 5 years after end of the business
relationship or when requested to be deleted and request can be honoured. To
enable Sinch to protect its forums, websites, portals and the customer data
within these portals against threats and fraud and find vulnerabilities.
Contact data; such as phone number, email address, address, name, company,
position, contact preference and any other information that you may provide to
Sinch
Technical data: such as but not limited to, http headers, computer settings when
stored, log information on use of portal/forum,
Source: Directly from you and/or via third party and/or created by Sinch
Legitimate interest and/or required by law As long as required in accordance
with applicable law or 2 years after contact or 5 years after end of the
business relationship or when requested to be deleted and request can be
honoured. To enable Sinch to (prepare to) administer and fulfil our obligations
under mandatory law including providing correct information to relevant
authorities)
Contact data; such as phone number, email address, address, name, company,
position, contact preference and any other information that you may provide to
Sinch or is created during our communication with you.
Technical data: such as but not limited to, http headers, computer settings when
stored, log information on use of portal/forum
Source: Directly from you and/or via third party and/or created by Sinch
Legitimate interest and/or required by law As long as required in accordance
with applicable law To defend the legal position of Sinch.
Contact data; such as phone number, email address, address, name, company,
position, contact preference and any other information that you may provide to
Sinch or is created during our communication with you.
Technical data: such as but not limited to, http headers, computer settings when
stored, log information on use of portal/forum
Source: Directly from you and/or via third party and/or created by Sinch
Legitimate interest and/or required by law and/or operator agreements During the
as long as required in accordance with applicable law or after the obligatory
retention time after
DISCLOSURES FOR THE PURPOSES OF DEFENDING OUR LEGAL POSITION OR AUTHORITY
REQUESTS UNDER “LEGITIMATE INTEREST”.
We reserve the right to disclose information as required by law or regulation
and when We believe that disclosure is necessary to protect Our rights and/or to
comply with a judicial proceeding, court order, or legal process.
Notwithstanding any provisions herein, We may disclose Personal Data to
governmental authorities when required or reasonably requested to do so by such
governmental authorities. This Privacy Policy does not apply to the extent that
it is in conflict with any law that may be applicable to the Personal Data of a
Data Subject.
One topic that we need to explain according to the GDPR, is why we consider that
we have a legitimate interest for processing part of this personal data.
Sinch is very much a global organisation and plans all work globally or for
specific regions (e.g. EU) or departments (e.g. Engineering) or even products
(e.g. our Sinch SMS products). In order to be able to do this and to fulfil the
obligations that we and Sinch Group has, the personnel that is responsible for
this, needs to be able to plan and execute, and need data for this. Personal
data will also be stored based on Sinch’s legal interest to defend itself
against alleged legal claims for as long a claim can be invoked against Sinch.
This may for example be when a customer has terminated his agreement or has gone
bankrupt and we need to make sure that all communication surrounding this
termination/bankruptcy is documented and kept as long as necessary.
That does not mean that we just provide the information to anyone without
limitations. We do look at the nature of the data and whether it is necessary
for our purpose. If not, then we do not use it. We will, of course, only use
data in ways that you would reasonably expect and that have a minimal privacy
impact (we put appropriate safeguards in place, such as limiting access to the
information and anonymise/pseudonymise the personal data where possible). Based
on the reasons we want to process the personal data and our efforts to minimize
the privacy impact, we do not expect that it is likely that you will object to
it. If you might want to object to it or just would like to receive more
information, please read “Right to object” below, and contact us on
dpo@sinch.com.
In the context of the purposes that we addressed above, such as for example the
transmission of personal data within the Sinch Group for internal administrative
purposes as described within the matrix we are aware legitimate interest is the
basis for the transfer but we also still need to fulfil the requirements on
transferring personal data to a company in a third country still apply. More
about this below.
HOW LONG WILL YOU PROCESS MY PERSONAL DATA?
We only keep your personal data as long as necessary for the purposes that are
described above in the Data Processing Matrix: as long as we have a legitimate
interest, to comply with the relevant law in your country or fulfil a legal
request by a supervisor authority. Most of the time, how long we need to keep
the data is decided by law on a local/national level. It can however be that
there are deviations due to legal obligations on Sinch Group.
Accordingly, when the purpose has been fulfilled in relation to a specific type
of personal data, we will stop using the personal data for that purpose and, if
the same data is not relevant for any other purpose, delete the relevant
personal data as soon as reasonably possible. Deletion is done in accordance
with best business practices or as is required in accordance with any ISO or
other relevant certifications that the Sinch Group may hold.
If you want us to delete or block your personal data, please go to “how can I
make use of my rights?”
WHO HAS ACCESS TO MY PERSONAL DATA?
SINCH INTERNAL
Personal data will only be available to authorized employees holding a position
that requires them to process personal data to perform their work. These
employees will only be granted access in accordance with the principle of “least
privilege”, meaning that our personnel will only have access to personal data
that is strictly necessary for the purpose of the processing to perform their
work.
Due to the fact that Sinch carries out business activities in a number of
different countries, personal data may need to be transferred to Sinch
affiliates and/or subsidiaries outside of your own home country that need to
receive the personal data for the Sinch group’s internal administrative purposes
or the purposes in this statement. This transfer is based on a legitimate
interest (see above) as it is necessary within the Sinch Group for internal
administrative purposes as described within the matrix.
Below you will find a schedule of Sinch Group Companies where Sinch Group
employees sit that may have access to your personal data. In case of questions,
please contact the DPO via dpo@sinch.com.
Previous columnNext column
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Name company Address Sinch AB (publ)
Lindhagensgatan 74, 112 18 Stockholm (Sweden)
Org. number 556882-8908 – Stockholm
Sinch Sweden AB
Lindhagensgatan 74, 112 18 Stockholm (Sweden)
Org. number 556747-5495 – Stockholm
Sinch Holding AB
Lindhagensgatan 74, 112 18 Stockholm (Sweden)
Org. number 559061-2791 – Stockholm
Sinch UK Ltd.
Cap House, 9-12 Long Lane, London, EC1A 9HA (UK)
Org.-number 03049312 – London
Sinch America Inc. (only for specific purposes and specific companies)
7000 Central Parkway Suite 1480. Atlanta, GA 30328 (USA)
Org. number 77220277010 – USA
MyElefant SAS
43, rue de Dunkerque, 75010, Paris (France)
Org. number 524 353 299 – France
Chatlayer B.V.
Oudeleeuwenrui 39 1st floor, 2000 Antwerp (Belgium)
Org. number 0691.917.430 – Belgium
If Sinch acquires a company or its assets, Sinch will inform the customers and
ensure that they can envoke the same rights as they If another company acquires
Sinch or its assets, that company will (a) process that Personal Data held by
Sinch, and (b) assume the rights and obligations regarding such Personal Data
described in this Privacy Policy.
AUTHORITIES
Sinch may need to provide personal data to relevant authorities (e.g. social
insurance agencies and the tax authority) in accordance with mandatory law, in
order to fulfil legal obligations in the jurisdiction where we (in the future)
employ our employees and/or when we get a request of an authority. We will only
do this when we have a legal ground to do this and will ensure to take
appropriate security measure to protect the personal data.
COMPANIES ENGAGED BY SINCH
In addition to the Sinch Group internal companies, your personal data may also
be transferred to and processed by third party providers and suppliers which
perform services for Sinch (also known as “data processors”), to enable these
companies to perform the services requested by us.
Services which may be requested include the provision of infrastructure and IT
devices, insurance, administration, and IT services. Only personal data that is
necessary to fulfil the purposes for which we engage these third parties will be
provided. Currently, the list of companies can be found here.
All third-party providers and suppliers must follow our instructions and have
entered into a, by law required, written agreement. Our third-party providers
must implement appropriate technical and organizational measures for the
protection of the personal data and we regularly check whether they fulfill the
requirements that we have given to these companies.
TO WHICH KIND OF COUNTRIES WILL MY PERSONAL DATA BE TRANSFERRED?
Even within the Sinch Group, your personal data may be transferred to countries
outside of the European Union. To ensure that Sinch compliant with legislation
and Sinch Group’s current policies regarding transfer of personal data, and that
we take the appropriate measures to keep your personal data secure, Sinch uses a
data processing agreement that fulfils the requirements set by the GDPR, in
combination with appropriate technical and organizational measures for the
protection of the personal data. If personal data needs to be transferred to a
country that offers a lower level of protection for personal data than is
required by applicable law (for example: USA or India), we will conclude the
European Standard Contractual Clauses (that were decided upon by the European
Commission) and do regular follow-ups to see whether our requirements are
fulfilled.
LEGAL AND AUTHORITY REQUESTS
Our customers and Authorities require us to have processes and procedures in
place to ensure that we only provide information when we are required to do so.
Sinch however also knows that it is our responsibility to fulfil requests of
authorities whenever the law obliges us to do so. Sinch acknowledges that there
is a fine line here that requires internal documentation and thorough assessment
and has set up a process to implement these practices within the entire group.
All requests for data and information, preservation requests, preservation
extension requests should be submitted to authorityrequests@sinch.com or, if the
request needs to be served in person or via mail to the registered address of
the company of which you request the information.
Requests concerning support with legal matter can be send to legal@sinch.com.
WHAT ARE MY RIGHTS WITH REGARDS TO MY PERSONAL DATA?
RIGHT TO ACCESS AND RECTIFICATION
You have the right to request access to the personal data relating to you. This
includes the right to be informed whether personal data about you is being
processed, what personal data is being processed, and for which purposes we use
the personal data. You also have the right to request rectification or add
personal data if you feel that the personal data that we are processing, is
inaccurate or incomplete.
RIGHT TO ERASURE
You may also request that your personal data be erased if e.g. the personal data
is no longer necessary for the purposes for which it was collected, the
processing is unlawful, or the personal data has to be erased to enable us to
comply with a legal requirement. There are other circumstances where your
personal data can be erased; please contact us if you would like to find out
whether your personal data can be erased (see below for contact details).
Please note that we may need to reject your request if the processing is
permitted or even required according to law or any other relevant legal ground.
We will of course block any information for purposes that are not covered by
this. If so, we will of course inform you of this (and if possible, include the
date that we can delete the information).
RIGHT TO OBJECT AND BLOCKING OF DATA
You are also entitled to object to certain processing or request that the
processing of the personal data be restricted or blocked if you believe the
personal data may not be correct, if you believe the processing is unlawful, or
if you believe that Sinch no longer needs the personal data for the purposes
stated in this policy.
We would like to inform you in advance that there are however two situations
that even if you object, we might need to continue processing:
* This when we may need continue this processing when we are permitted or even
required to do so by law. This could for example be to enable us to fulfil
legal requirements, administer the employment, fulfil legal obligations, or
fulfil obligations under a contract with you.
* This is when we process of your information is based on a legitimate interest
and we can demonstrate compelling and legitimate reasons for such processing
that overrides your privacy interest or for the establishment, exercise, or
defence of legal claims.
We will of course block any information for purposes that are not covered by
this. If so, we will of course inform you of this.
Please note that if you object to receiving service announcements, the following
applies: Generally, you cannot opt-out of these communications, which are not
promotional in nature. If you do not wish to receive them, you have the option
to deactivate your account or object to receiving these messages within the
applicable portal. This may cause you not to know about any disruptions or
changes within our services. We do not take any responsibility for this as this
is by your own choice.
RIGHT TO REVOKE
If you have provided us with consent to process or transfer certain data, you
have the right to withdraw your consent under the GDPR at any time. The
withdrawal of consent shall not affect the legality of the processing carried
out based on the consent until such withdrawal. You can contact our Data
Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent.
RIGHT TO DATA PORTABILITY
If you request access to personal data about you that you yourself have provided
and if the personal data is being processed automatically with your consent or
in accordance with a contract between you and Sinch, you may request that the
data is provided in a structured, commonly used and machine readable format and
you may also request that the personal data is transmitted to another
controller, if this is technically feasible.
HOW DO I MAKE USE OF MY RIGHTS?
If you want to use any of the rights that are listed above, you can contact our
Data Protection Officer (DPO) via dpo@sinch.com. You can use the same contact
details if you should have any questions in relation to the processing of your
personal data. If you want to send our DPO something by normal mail, you can use
the same address as where Sinch AB is established. This is valid for all
companies within the Sinch Group. If necessary, we ensure that it will reach the
correct person.
Please note that we may contact you and ask you to confirm your identity to
ensure that we do not disclose your personal data to any unauthorized person,
and that we may ask you to specify your request before we perform any actions.
Once we have confirmed your identity and understood exactly what you would like,
we will handle your request in accordance with applicable law.What should I do
if I have any questions or complaints?If you have any questions, the Data
Protection Officer of Sinch Group can be reached via dpo@sinch.com. You, of
course, also write to our Data Protection Officer if you have a complaint and
you have the right to file a complaint with the relevant authority in the
country where you live, work or where an alleged infringement of the GDPR has
occurred.For Sinch AB (publ.), the relevant authority in Sweden is IMY, formerly
known as Datainspektionen (The Swedish Data Protection Authority, www.IMY.se).If
you are not located within the EU: you should reach out to the relevant
authority in Europe where the infringement has occurred. If you are unsure of
which competent authority to turn to, you can of course always contact the DPO
via dpo@sinch.com.Changes to this Privacy Statement and Cookie StatementWe
reserve the right to modify this Privacy Statement and the Cookie Statement at
any time, so please review it regularly. If We make changes to this Privacy
Policy or the Cookie Statement,We will post the revised statement on the website
and other places We deem it to be appropriate. If we change the material content
of the statements, We will summarize these within the next statement. All such
changes shall be binding on moment of publication.If we change the cookies, this
will be visible in our tool.Last change June 2nd, 2021Change: we have updated
our privacy statement to improve on readability, add more information on how we
are processing personal data, our subprocessors and our processes for authority
requests and legal requests.
Sinch AB – Data Protection Officer Lindhagensgatan 74 112 18 Stockholm, Sweden
Please note that we may contact you and ask you to confirm your identity to
ensure that we do not disclose your personal data to any unauthorized person,
and that we may ask you to specify your request before we perform any actions.
Once we have confirmed your identity and understood exactly what you would like,
we will handle your request in accordance with applicable law.
WHAT SHOULD I DO IF I HAVE ANY QUESTIONS OR COMPLAINTS?
If you have any questions, the Data Protection Officer of Sinch Group can be
reached via dpo@sinch.com. You, of course, also write to our Data Protection
Officer if you have a complaint and you have the right to file a complaint with
the relevant authority in the country where you live, work or where an alleged
infringement of the GDPR has occurred.
For Sinch AB (publ.), the relevant authority in Sweden is IMY, formerly known as
Datainspektionen (The Swedish Data Protection Authority, www.IMY.se).
If you are not located within the EU: you should reach out to the relevant
authority in Europe where the infringement has occurred. If you are unsure of
which competent authority to turn to, you can of course always contact the DPO
via dpo@sinch.com.
CHANGES TO THIS PRIVACY STATEMENT AND COOKIE STATEMENT
We reserve the right to modify this Privacy Statement and the Cookie Statement
at any time, so please review it regularly. If We make changes to this Privacy
Policy or the Cookie Statement,
We will post the revised statement on the website and other places We deem it to
be appropriate. If we change the material content of the statements, We will
summarize these within the next statement. All such changes shall be binding on
moment of publication.
If we change the cookies, this will be visible in our tool.
Last change June 2nd, 2021
Change: we have updated our privacy statement to improve on readability, add
more information on how we are processing personal data, our subprocessors and
our processes for authority requests and legal requests.
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