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 * Home
 * Services
   * Hosted VoIP Telephony
   * Call Centre Solutions
   * Work From Home Package
   * Get a Toronto Phone Number
   * SMS / Text Messaging
   * Telecom Audit
 * Products
   * Switchvox
   * NEC Systems
   * Poly Phones
   * Yealink Phones
   * VoIP Headsets
 * Support
   * Knowledge Base
   * FAQ
   * NEC Emergency Phone System Repair
   * Switchvox Emergency Phone System Repair
   * Support Technicians & Custom Programming
   * Contact Support
 * Case Studies
 * About
 * Blog
 * Contact
 * Get A Quote

Select Page
 * Home
 * Services
   * Hosted VoIP Telephony
   * Call Centre Solutions
   * Work From Home Package
   * Get a Toronto Phone Number
   * SMS / Text Messaging
   * Telecom Audit
 * Products
   * Switchvox
   * NEC Systems
   * Poly Phones
   * Yealink Phones
   * VoIP Headsets
 * Support
   * Knowledge Base
   * FAQ
   * NEC Emergency Phone System Repair
   * Switchvox Emergency Phone System Repair
   * Support Technicians & Custom Programming
   * Contact Support
 * Case Studies
 * About
 * Blog
 * Contact
 * Get A Quote


CONNECT WITH OUR VOIP EXPERTS FOR A DETAILED EXPENSE AUDIT.

Discover savings and hidden costs, so you can upgrade to VoIP platform at no
additional expense!

Connect Now!



WORK FROM HOME WITH OUR BUSINESS VOIP UNIFIED COMMUNICATIONS KIT


OUR WFH BUSINESS VOIP PACKAGE WILL GET YOUR TEAM WORKING FROM ANYWHERE, IN NO
TIME.

WEB & SMARTPHONE COMPATIBLE VOIP SOFTPHONE

AUDIO & VIDEO CONFERENCING

SMS MESSAGING AND TEAM CHAT

SECURE & USER FRIENDLY CLIENT PORTAL

DETAILED & AUTOMATED REPORTING

VOICEMAIL TO EMAIL FORWARDING

TEXT TO SPEECH AND SPEECH TO TEXT

CONTACT CENTRE, CALL QUEUING, AND AUTOMATED CALL DISTRIBUTION

VOIP DEVICE AGNOSTIC -COLLABORATE ANYWHERE ON ANY DEVICE

Get Started


HELPING CANADIAN BUSINESSES COMMUNICATE EFFECTIVELY

For 25 years, Inline Communications Inc. has been providing fully customizable
phone system solutions and services to allow businesses to thrive and
communicate efficiently with their customers and employees from anywhere in the
world. Whether you are working in the office, at home or remotely, we have the
right communication solution for you!

SERVICING BUSINESSES IN THE GTA FOR 25+ YEARS

PROVIDING BUSINESS VOIP SERVICES FOR 10+ YEARS

OUR COMMITMENT TO CUSTOMER SATISFACTION

EXPERT & CERTIFIED TECHNICIANS

ONE STOP SHOP FOR ALL COMMUNICATION AND COLLABORATION NEEDS

DEDICATED SUPPORT TEAM

TRUSTED BY OVER 3,000 BUSINESSES


BUSINESS VOIP CLOUD COMMUNICATION SOLUTIONS


TOP 5 BENEFITS OF MOVING TO VOIP CLOUD SERVICES

1. ELIMINATES OFFICE BOUNDARIES & IMPROVES SCALABILITY

Our user friendly hosted PBX solution allows employees to work from anywhere
with an office phone system in the cloud using their desktop VoIP phone,
softphone on their laptop or smartphone. The fast scalability of cloud based
solutions allows your organization to scale with extreme flexibility as you open
new sites or establish remote workers.


2. RELIABLE, EFFECTIVE & SECURE

With our Business VoIP services you can count on clear reception of each call,
as Internet-based telephony allows for improved quality over that of traditional
phone lines. With built-in redundancies like failover, interconnected data
centers with power generators, your business will always be up and running.

3. INITIAL & ONGOING COST SAVINGS

There’s no need for a large investment before installing your phone system as
most components are billed as a monthly subscription fee. The ongoing savings
come from our simple flat rate plans that include unlimited incoming and
outgoing calls. Also, the maintenance cost of your phone system is practically
eliminated as support is included in the monthly cost.

4. INCREASES EFFICIENCY AND PRODUCTIVITY WITH UNIFIED COMMUNICATIONS

You get ongoing access to the latest technology in the industry, and cutting
edge features such as video conferencing with screen sharing, secure audio
conference bridges, instant messaging, cell phone twinning, off premise call
forwarding, voicemail to email forwarding and voicemail to text transcription.

5. FAST SETUP WITH MINIMAL MAINTENANCE

Unlike traditional PBXs, a Business VoIP PBX can be set up within a few days,
sometimes even the same day. This is possible because the
implementation requires no on-site infrastructure, which makes the entire
solution easier to maintain.

Learn More about Hosted VoIP


SERVICES WE OFFER


WE SPECIALIZE IN INNOVATIVE COMMUNICATIONS SOLUTIONS THAT IMPROVE PRODUCTIVITY &
GUARANTEE SAVINGS TO YOUR BOTTOM LINE.

HOSTED PBX | UCAAS | CLOUD TELEPHONY

Business VoIP / Cloud PBX phone systems deliver secure, reliable phone services
for a business using Internet

VOIP & SIP TRUNK LINES

Drive costs down using your existing IP enabled PBX, by using our secure and
reliable SIP trunks.

CALL CENTER SOLUTIONS

Improve your customer’s satisfaction by answering all your calls live using Call
Queuing and Automated Call Distribution that allows your customers to talk to a
live agent once one becomes available.

HYBRID SOLUTION | ON PREMISE PBX SYSTEMS

For those customers that prefer on premise solutions, we provide a hybrid IP/TDM
PBX systems such as Switchvox and NEC.

TELECOM AUDIT

Helping you understand where your spending goes for all business communications
and providing more cost effective solutions.

SMS / TEXT MESSAGING

Reach, inform and market to your customers directly by using our simple user
interface which allows you to send and receive text messages wherever, and on
any device.


VOIP FAQ


ANSWERS TO FREQUENTLY ASKED VOIP QUESTIONS

WHAT IS VOIP?

VoIP is acronym for Voice over Internet Protocol. It means that your voice
travels from your phone to the other caller’s phone device using such technology
that allows it to use Internet.

WHAT DEVICES CAN I USE WITH VOIP SERVICES?

A big advantage of VoIP services is the flexibility in the number of endpoint
devices you can use.

 * Desktop Phone: You can use any of the standard VoIP based manufacturer phones
   such as Polycom, Cisco, Yealink.
 * Computer integrated softphone: Our VoIP service comes with free Web-based
   softphone application that allows you to use your PC or MAC as your phone.
   All you need is pair of USB headsets you plug directly to the USB port of
   your computer.
 * Smartphone: Using our free GoVoIP App (that you can download from the App
   Store or Play Store) you can take all your TelCloud communication tools with
   you while you are mobile.

WHERE CAN I CALL USING YOUR VOIP SERVICES?

Our VoIP TelCloud services come with ability to call anywhere in Canada or
continental US for one flat rate fee. You can also request to have access to
international destinations as an add-on billable feature.

CAN I KEEP MY EXISTING NUMBER?

Yes, we will port your existing phone number from your current provider. It is a
similar process to when you switch your cell phone provider. It takes between 5
to 10 business days to complete once we have all necessary documents in our
hands.

IS THE VOICE QUALITY THE SAME AS MY CURRENT LANDLINE?

The quality of VoIP has dramatically improved in the past few years due to the
quality and improvements of the overall Internet infrastructure. The VoIP call
quality is only as good as the weakest link in the call. That means that if we
provide you with our VoIP services, we will make sure that all important
components are up to the standards required.

 * We start with your Internet connection to make sure it is adequate enough to
   produce a constant stream of quality connections between our data centre and
   your office.
 * The second step is looking at your internal LAN (Local Area Network) to make
   sure it's configured properly to avoid any conjunctions or errors on your
   network.
 * The last step is making sure your router and firewall are properly
   configured.

CAN I GET A PHONE NUMBER OF A DIFFERENT AREA CODE FROM A DIFFERENT CITY,
PROVINCE OR STATE?

Yes, you can. This is a very practical marketing benefit of using VoIP as it
allows you to have a local phone number from any metropolitan city in Canada or
US. This is especially useful for marketing your company’s local presence in
other cities you would like to service.

WHAT IS HOSTED VOIP TELEPHONY?

Hosted VoIP telephony means that the software that allows your phones to make
internal, external and conference calls is hosted outside of your office. It is
hosted in data centre that has much better business continuity and fail-over
capabilities than if the server would be hosted at your office. The data centre
comes with multiple sources of power, battery backup, electric generators,
multiple Fiber Internet connections thus making our service lot more secure and
reliable.

WHAT IS THE COST OF A HOSTED VOIP PHONE SYSTEM?

The cost varies between $15 to $45 per user based on the company requirements
and size. It is always a monthly fee per user plus additional features that
companies can benefit from. The example of some additional features are:

 * Call Recording - record all your calls for future review
 * Call Queuing - queue incoming calls until one of the agents becomes available
 * Call Centre - full call centre abilities that comes with real time and
   historical reporting of number of calls in queue, longest waiting caller,
   call volume, average talk time, service level, abandoned calls
 * Call back - allows for people calling in looking for support to enter their
   phone number, so the first available customer service representative will
   call them. This way they save time by not having to wait on hold.
 * Audio Conference - users of the system can establish a conference call
   between multiple parties to discuss any topic required directly from their
   portal. These calls can be recorded for future need.
 * Video Conference - users of the system can establish a video conference call
   between multiple parties to discuss any topic required directly from their
   portal. They can also employ the features such as screen share, chat and file
   transfer.
 * Text to speech – this feature allows for the user the type their greetings
   into a portal and the software automatically converts the text to a
   greeting/voice file with many voices to choose from.
 * Voicemail to email with transcription – all your voicemails are transcribed
   and sent to your email for you to never miss a voicemail from an important
   customer.

WHAT ARE THE COMMON FEATURES OF VOIP SOFTWARE?

Here are the most common features of VoIP Software:

 * Calling anywhere in North America for free
 * Receiving calls to any device connected to your extensions such as Soft
   Phone, Web Phone, VoIP based Desktop phone.
 * You can be anywhere in the world as long as you have a internet connection
   you can make and receive calls
 * Voicemail to email with transcription – all your voicemails are transcribed
   and sent to your email for you to never miss a voicemail from an important
   customer.
 * CRM Integration – have all your calls automatically logged into your CRM for
   tracking the sales process.
 * Call Recording - record all your calls for future review
 * Call Queuing - queue incoming calls until one of the agents becomes available
 * Call Centre - full call centre abilities that comes with real time and
   historical reporting of number of calls in queue, longest waiting caller,
   call volume, average talk time, service level, abandoned calls
 * Call back - allows for people calling in looking for support to enter their
   phone number, so the first available customer service representative will
   call them. This way they save time by not having to wait on hold.
 * Audio Conference - users of the system can establish a conference call
   between multiple parties to discuss any topic required directly from their
   portal. These calls can be recorded for future need.
 * Video Conference - users of the system can establish a video conference call
   between multiple parties to discuss any topic required directly from their
   portal. They can also employ the features such as screen share, chat and file
   transfer.
 * Text to speech – this feature allows for the user the type their greetings
   into a portal and the software automatically converts the text to a
   greeting/voice file with many voices to choose from.

WHY USE VOIP?

There are three major reasons to use VoIP over traditional phone lines. Lower
cost, much higher functionality, and increased robustness.

Lower Cost
Traditional phone lines have a history of being run my monopolies that use their
position to artificially drive up the price you pay for your service.
Competition and choice help to lower prices across the board. Because VoIP is
delivered over your existing internet connection we can bypass local monopolies
to deliver true to cost voice services.

Higher Functionality
Not only is VoIP quality higher, it can do things that traditional phone lines
just can't. Control the flow of calls to call queues and/or auto-attendants.
Take your phone with you to another desk or another country and it will work
perfectly. You can have a call center spread out around the globe without ever
needing to purchase physical phones, as agents can just use "soft phones" on
their personal computer or cellphone to answer calls and display the proper
company name and number when making outbound calls.

Increased Robustness
With a hosted cloud based VoIP solution even if your local internet connection
goes down the phone system keeps working, answering calls and delivering them to
agents that are connected. Fail-over settings can be configured so that if your
phone connection goes offline calls are automatically forwarded to your
cellphone, etc.

WHAT IS A PBX?

PBX stands for Private Branch eXchange, which basically means your own personal
phone network. If you have an office with 50 employees you don't want to buy 50
telephone lines from the phone company and wire up every phone individually.
Instead you purchase a couple lines or preferably a SIP trunk and hook it up to
your PBX. You would then connect all your office phones to the PBX that routes
the calls as you've programmed it.


WHY CHOOSE INLINE COMMUNICATIONS FOR YOUR BUSINESS VOIP SERVICES?


WE PAY ATTENTION TO DETAILS

Our goal is to make the transition from your current service to our TelCloud
hosted VoIP service as smooth as possible. Our team works hard to ensure all of
the services you expect to see in your new platform are delivered precisely and
on time.


TRUSTED PARTNERS

During our 28 years of existence we have partnered only with the best in the
industry. We are passing these quality products and services to you our
customer. We all know that one of the hardest parts in B2B is to build the
network you trust and depend on. We have built that network and you will
experience only the best in the industry.


EXPERTISE

You can be rest assured that during our 25 years in business we have experienced
almost every scenario of circumstances which has helped us to anticipate
unexpected events and be properly prepared long before these happen to ensure a
smooth transition.


CREATIVE AND INNOVATIVE

We take pride in approaching every project with an open mind and provide custom
solutions. We use our expertise to be creative and innovative in solving our
customers’ issues to solve their goals efficiently and on time. 


FREE ANALYSIS

SCHEDULE YOUR FREE TELECOMMUNICATIONS COST SAVINGS ANALYSIS AND DEMO

Schedule Demo Now


CONTACT US

Toronto Local: (416) 410-4654
Phone: (905) 564-3200
Fax: (905) 564-7400
Toll Free: (800) 834-7527


MAILING ADDRESS

2275 Upper Middle Road East,
Suite 101
Oakville, ON
L6H 0C3


SERVICE & SUPPORT

For all support and service inquiries please contact support@inlinecom.com


TERMS AND CONDITIONS

Inline Communications Terms and Conditions
Inline Communications 911 Service Terms and Conditions


WE ACCEPT


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