www.channelnewsasia.com Open in urlscan Pro
104.76.129.113  Public Scan

Form analysis
1 forms found in the DOM

POST /singapore/reebonz-complaints-case-payment-not-made-luxury-bags-2125911

<form class="subscription-form-1" data-drupal-selector="subscription-form-1" action="/singapore/reebonz-complaints-case-payment-not-made-luxury-bags-2125911" method="post" id="subscription-form-1" accept-charset="UTF-8">
  <div class="subscribe-form-wrapper">
    <div class="js-form-item form-item">
      <div class="form-item__dropdown"><select data-drupal-selector="edit-newsletter-shortcode" id="edit-newsletter-shortcode" name="newsletter_shortcode" class="form-select form-item__select">
          <option value="" selected="selected">Choose a newsletter</option>
          <option value="CNA_Partners">Morning Brief</option>
          <option value="CNA_EveningBrief">Evening Brief</option>
          <option value="CNA_BreakingNews">Breaking news alerts</option>
          <option value="CNA_Insider">CNA Insider</option>
          <option value="CNA_Commentary">CNA Commentary</option>
          <option value="CNA_Partners,CNA_EveningBrief,CNA_BreakingNews,CNA_Insider,CNA_Commentary">All of the above</option>
        </select></div>
    </div>
    <div class="js-form-item form-item">
      <input placeholder="Enter email address" data-drupal-selector="edit-email" type="text" id="edit-email" name="email" value="" size="60" maxlength="128" class="form-text form-item__textfield">
    </div>
    <input data-drupal-selector="edit-subscription-div-identifier" type="hidden" name="subscription_div_identifier" value="subscription_form__1556" class="form-item__textfield">
    <input autocomplete="off" data-drupal-selector="form-rcn4mu9dny5frfzvutz6ctlrgvd-oddzqypvr0q6aym" type="hidden" name="form_build_id" value="form-rcN4mU9DnY5FRFzvUtz6cTlrgVd_OddzQYpvR0q6AyM" class="form-item__textfield">
    <input data-drupal-selector="edit-subscription-form-1" type="hidden" name="form_id" value="subscription_form_1" class="form-item__textfield">
    <div class="submit-wrapper"><input data-drupal-selector="edit-submit" data-disable-refocus="true" type="submit" id="edit-submit" name="op" value="Subscribe Now" class="button js-form-submit form-submit form-item__textfield"
        data-once="drupal-ajax">
    </div>
  </div>
  <div id="form-error-subscription_form__1556" class="inline-error"></div>
</form>

Text Content

Skip to main content
Best News Website or Mobile Service

WAN-IFRA Digital Media Awards Worldwide 2022
Best News Website or Mobile Service

Digital Media Awards Worldwide 2022
 * Sign In
 * Account
 * My Feed
 * Search


EDITION MENU

Edition:
Singapore
 * Singapore
   
 * Indonesia
   
 * Asia
   
 * US/UK
   

Edition:
 * Singapore
   
 * Indonesia
   
 * Asia
   
 * US/UK
   

Navigate to other CNA editions here.
Hamburger Menu
Close
 * Top Stories
   
   * Singapore
     
   * Asia
     
   * World
     
   * Commentary
     
   * Sustainability
     
   * Business
     
   * Sport
     
 * Latest News
   
 * Discover
   
 * CNA Insider
   
 * Watch
   
   * Live TV
     
   * News Reports
     
   * Documentaries & Shows
     
   * TV Schedule
     
 * Listen
   
   * CNA938 Live
     
   * Podcasts
     
   * Radio Schedule
     
 * Special Reports
   
   * Singapore Parliament
     
   * Mental Health
     
   * Interactives
     
 * Lifestyle
   
   * Entertainment
     
   * Women
     
   * Wellness
     
   * Living
     
   * Style & Beauty
     
   * Dining
     
   * Travel
     
 * Luxury
   
   * Experiences
     
   * Obsessions
     
   * People
     
   * Remarkable Living
     
 * CNA Eyewitness
   
   * Send us a news tip
     
 * Events & Partnerships
   
 * Branded Content
   
   * Business Blueprint
     
   * Health Matters
     
   * The Asian Traveller
     
 * Weather
   

Edition:
 * Singapore
   
 * Indonesia
   
 * Asia
   
 * US/UK
   

Navigate to other CNA editions here.
Close
Close
 * Top Stories
   
   * Singapore
     
   * Asia
     
   * World
     
   * Commentary
     
   * Sustainability
     
   * Business
     
   * Sport
     
 * Latest News
   
 * Discover
   
 * CNA Insider
   
 * Watch
   
   * Live TV
     
   * News Reports
     
   * Documentaries & Shows
     
   * TV Schedule
     
 * Listen
   
   * CNA938 Live
     
   * Podcasts
     
   * Radio Schedule
     
 * Special Reports
   
   * Singapore Parliament
     
   * Mental Health
     
   * Interactives
     
 * Lifestyle
   
   * Entertainment
     
   * Women
     
   * Wellness
     
   * Living
     
   * Style & Beauty
     
   * Dining
     
   * Travel
     
 * Luxury
   
   * Experiences
     
   * Obsessions
     
   * People
     
   * Remarkable Living
     
 * CNA Eyewitness
   
   * Send us a news tip
     
 * Events & Partnerships
   
 * Branded Content
   
   * Business Blueprint
     
   * Health Matters
     
   * The Asian Traveller
     
 * Weather
   

Edition:
 * Singapore
   
 * Indonesia
   
 * Asia
   
 * US/UK
   

Navigate to other CNA editions here.

SEARCH



TRENDING TOPICS


CNA Explains China Malaysia Israel-Hamas war Snap Insight Ukraine invasion
Wellness Taylor Swift Billion-dollar money laundering case

FOLLOW CNA


FOLLOW OUR NEWS

 * Facebook
 * Twitter
 * Youtube
 * LinkedIn
 * RSS



RECENT SEARCHES



TRENDING TOPICS


CNA Explains China Malaysia Israel-Hamas war Snap Insight Ukraine invasion
Wellness Taylor Swift Billion-dollar money laundering case



MAIN NAVIGATION

 * Top Stories
   
 * Latest News
   
 * Discover
   
 * Singapore
   
 * Asia
   
 * Commentary
   
 * Sustainability
   
 * CNA Insider
   
 * Lifestyle
   
 * Watch
   
 * Listen
   
 * + All Sections
   

Singapore

RISE IN NUMBER OF COMPLAINTS AGAINST LUXURY MARKETPLACE REEBONZ: CASE FIGURES

Bookmark Bookmark Share
WhatsApp Telegram Facebook Twitter Email LinkedIn
Close
Close
 * Top Stories
   
   * Singapore
     
   * Asia
     
   * World
     
   * Commentary
     
   * Sustainability
     
   * Business
     
   * Sport
     
 * Latest News
   
 * Discover
   
 * CNA Insider
   
 * Watch
   
   * Live TV
     
   * News Reports
     
   * Documentaries & Shows
     
   * TV Schedule
     
 * Listen
   
   * CNA938 Live
     
   * Podcasts
     
   * Radio Schedule
     
 * Special Reports
   
   * Singapore Parliament
     
   * Mental Health
     
   * Interactives
     
 * Lifestyle
   
   * Entertainment
     
   * Women
     
   * Wellness
     
   * Living
     
   * Style & Beauty
     
   * Dining
     
   * Travel
     
 * Luxury
   
   * Experiences
     
   * Obsessions
     
   * People
     
   * Remarkable Living
     
 * CNA Eyewitness
   
   * Send us a news tip
     
 * Events & Partnerships
   
 * Branded Content
   
   * Business Blueprint
     
   * Health Matters
     
   * The Asian Traveller
     
 * Weather
   

Edition:
 * Singapore
   
 * Indonesia
   
 * Asia
   
 * US/UK
   

Navigate to other CNA editions here.

SEARCH



TRENDING TOPICS


CNA Explains China Malaysia Israel-Hamas war Snap Insight Ukraine invasion
Wellness Taylor Swift Billion-dollar money laundering case

FOLLOW CNA


FOLLOW OUR NEWS

 * Facebook
 * Twitter
 * Youtube
 * LinkedIn
 * RSS



RECENT SEARCHES



TRENDING TOPICS


CNA Explains China Malaysia Israel-Hamas war Snap Insight Ukraine invasion
Wellness Taylor Swift Billion-dollar money laundering case



ADVERTISEMENT










ADVERTISEMENT







Singapore


RISE IN NUMBER OF COMPLAINTS AGAINST LUXURY MARKETPLACE REEBONZ: CASE FIGURES

The Reebonz building on Tampines North Drive 5. (Image: Google Maps)

JALELAH ABU BAKER

@JalelahCNA
Jalelah Abu Baker
24 Aug 2021 06:34PM
Bookmark Bookmark Share
WhatsApp Telegram Facebook Twitter Email LinkedIn


SINGAPORE: There has been an increasing number of complaints against luxury
marketplace Reebonz, with 18 cases so far this year compared to 12 in 2020,
according to figures from the Consumers Association of Singapore (CASE).

In 2019, there were three cases.


IKLAN





“In general, consumers complained that the pre-owned luxury bags and jewellery
purchased from the platform were counterfeit/not authentic,” said CASE president
Melvin Yong in response to queries from CNA.

He added that some consumers also complained that the products were of poor
quality.

RELATED:

FEWER CONSUMER COMPLAINTS IN FIRST HALF OF 2021, MOST RELATED TO BEAUTY OR
RENOVATION SERVICES

TRAVEL INDUSTRY TOPS CONSUMER COMPLAINTS IN 2020 AMID COVID-19 RESTRICTIONS:
CASE


COMPLAINTS FROM SELLERS

Separately, eight complaints lodged with CASE this year were from sellers, as
opposed to buyers. Reebonz's White Glove service allows people to sell their
pre-owned bags through the platform. As of mid-August, sellers were owed more
than S$20,000, according to the complaints lodged. 

In 2019 and 2020, the consumer watchdog received six complaints from sellers.

“In general, these individuals complained that they have not received their
payment even after several months of waiting, when the agreed payout period is
20 business days,” Mr Yong said. 


IKLAN





According to the Reebonz website, people who are keen to sell certain brands of
luxury bags have the items collected at no cost to be inspected. Potential
sellers are then made an offer and may receive “up to 95 per cent payout of the
final net selling price" after the bags are sold.

The service has since been suspended. A notice on its website reads: “We will
temporarily put a pause on accepting new White Glove collections. We are
reviewing our existing process to better meet your requirements.”

Despite receiving such complaints from sellers, a CASE spokesperson said these
are “outside our purview” as the watchdog handles mainly buyers' complaints.

Reebonz offers a "White Glove" service for individuals to sell their luxury
bags. (Image: Reebonz website)

Among those who have been waiting to be paid for her pre-owned items is sales
manager Emily Yeo, who has been using the White Glove service since 2017.

The 38-year-old said that while she was told payment will be made about three
weeks after the sale of her items, it would typically take six to eight weeks.


IKLAN





Each time, she would receive the payment after chasing a representative for it,
she said. “Even though the wait was long, at the end of the day, I still got my
money,” she told CNA.

However, after three of her luxury bags were sold for S$1,800 in April, the
payment did not come in even after the usual reminders were sent.

When she contacted Reebonz in July, she received a response saying there had
been a delay and that the payment to her had been scheduled for Aug 9. The
representative who replied also told her to get in touch again if she did not
receive the money two days later.

“When I see this kind of message, I feel assured, so I thought I would wait
again,” Ms Yeo said.

But when she still did not get the money, she did a search online and found that
others had similar experiences. 


IKLAN





A recent check by CNA showed a one-star review online that said: “Deal at your
own risk. Payment for sold consigned items outstanding for more than five
months.”

Another one-star review online read: "Sold a Louis Vuitton bag for S$1,000 plus
(in) Nov 2020 (9 months ago), sold an Hermes bag and a Dior bag for (a) total
(of) more than S$10,000 two months ago and I have not received any payments at
all. It's a scam."

There were similar comments on Reebonz's Facebook page, with one consumer saying
that she purchased something on Aug 10 and has not received her item.

"I did not get an email confirmation, updates on shipping, but payment was taken
on the date of purchase. Please contact me, this is very frustrating. I did not
expect Reebonz to be so unresponsive on WhatsApp, emails and Facebook
messenger."

Ms Yeo made a police report over the matter. The police confirmed that they are
looking into it.


REEBONZ RESPONSE

While Reebonz did not reply to emails from CNA, a “concierge” on a Reebonz
WhatsApp business account said on Monday (Aug 23): “We just need time we, are
not running out. All will be paid ... we are not the only one affected by
COVID."

The representative added that the firm had paid "two batches last week" and that
the payments are ongoing this week.

Reebonz uses "licensed" ateliers, the representative said, noting that the firm
has been around for a decade. 

Mr Yong cautioned that consumers who wish to buy pre-owned luxury items from
such platforms should note that online marketplaces are not experts in
evaluating the authenticity of luxury items sold to them.

“As such, there is always a risk that products sold to these platforms could be
fake. When buying pre-owned luxury products, consumers should ask for
certification to verify the authenticity of the product,” he said.

He also urged consumers to check the platform’s track record through customer
reviews before making a purchase, and to patronise platforms with “clear
exchange and refund policies”.

Source: CNA/ja(gs)


RELATED TOPICS

Consumers Association of Singapore luxury goods


ADVERTISEMENT






ALSO WORTH READING

ACTOR GAVIN TEO ON HAVING TO WORK WITH EX CHEN YIXIN'S MUM, XIANG YUN, ON NEW TV
SERIES

MAN WHO SEXUALLY ABUSED GIRL, THEN 5 TO 8 YEARS OLD, GETS JAIL DECADES AFTER THE
OFFENCE

HUSBAND CONVICTED OF SEXUALLY ASSAULTING WIFE, URGING MOTHER-IN-LAW TO GET
ALLEGATIONS DROPPED

TWO SINGAPOREANS REPORTED MISSING AFTER TAIWAN QUAKE

Recommended by
Quaker’s 5-in-1 Multigrain Instant Oats - Ideal For The Health-Conscious And
Time-Pressed
Earn up to 2.2 Miles per S$1 spend with the DBS Altitude Card DBS Bank Ltd.
Connectivity × Data Center, Enable Accessibility Across the World AT TOKYO
Second Hand Luxury Watches in Singapore: Online Prices Might Surprise Luxury
Watches | Search Ads



ADVERTISEMENT



Expand to read the full story
Get bite-sized news via a new
cards interface. Give it a try.


Click here to return to FAST Tap here to return to FAST



FAST

Fetching more news
Get bite-sized news via a new
cards interface. Give it a try.


Click here to return to FAST Tap here to return to FAST



FAST


CNA SECTIONS

 * Asia
   
 * Singapore
   
 * Business
   
 * CNA Insider
   
 * Lifestyle
   
 * Luxury
   
 * CNA938 Live
   
 * Commentary
   
 * Interactives
   
 * Live TV
   
 * Sport
   
 * World
   
 * Special Reports
   


ABOUT CNA

 * About Us
   
 * Advertise With Us
   
 * Contact Us
   
 * Correspondents
   
 * Presenters
   
 * Mediacorp Network
   


PRESSED FOR TIME? STAY INFORMED WITH CNA'S NEWSLETTERS

Choose a newsletterMorning BriefEvening BriefBreaking news alertsCNA InsiderCNA
CommentaryAll of the above




This service is not intended for persons residing in the E.U. By clicking
subscribe, I agree to receive news updates and promotional material from
Mediacorp and Mediacorp's partners.


FOLLOW OUR NEWS

 * Facebook
 * Twitter
 * Youtube
 * LinkedIn
 * RSS



Copyright© Mediacorp 2024. Mediacorp Pte Ltd. All rights reserved.

Official Domain | Terms & Conditions | Privacy Policy





























THIS BROWSER IS NO LONGER SUPPORTED

We know it's a hassle to switch browsers but we want your experience with CNA to
be fast, secure and the best it can possibly be.

To continue, upgrade to a supported browser or, for the finest experience,
download the mobile app.



Upgraded but still having issues? Contact us

✓
Thanks for sharing!
AddToAny
More…