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    <p>Wow just what I need someone else taking an Americans jobs, and customer service with employees with such thick accents you have trouble understanding them. How about to save cost they cut the pay of those getting millions of dollars a year
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    <p>While the network is still great, their customer service has gone down over the years. It's almost like they became complacent with winning the JD Power award for CS &amp; thought they were untouchable.</p>
    <p>Before they started to outsource their customer service, I never had issues with them. <em><strong>To me, </strong></em>their CS has declined since. Too much inconsistent information &amp; repeat phone calls due to issues not getting resolved.
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    <p>Had Verizon for years would never go back as they thought they were King of Wireless so i moved on to the Uni-Carrier. Never have been happier.</p>
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    <p>Became very poor service, I switched 2 months ago to t-mobile I was with Verizon for 20 years .</p>
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    <p>Tough times at Verizon, between there overpriced service more and more people moving on to other companies also the fact that their own visible prepaid service undercuts them dramatically now this, Won’t be long before stores are closed and
      they want you to only shop online.</p>
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    <p><em>"between </em><u><em>there</em></u><em> overpriced service"</em></p><br>
    <p><em>*their</em></p><br>
    <p><em>"Won’t be long before stores are closed and they want you to only shop online."</em></p><br>
    <p><em>Every time I go into a VZW store, there's almost always a wait; and that's all over the country &amp; regardless of what time of year it is. I don't see them closing stores any time soon.</em></p>
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VERIZON IS PLANNING LAYOFFS AS ITS CUSTOMER SERVICE TEAM MOVES OVERSEAS TO SAVE
MONEY

Verizon
Published: May 24, 2023, 10:43 PM
Alan Friedman
9
The nation's largest wireless provider, Verizon, alerted more than 6,000 of its
customer service reps on Wednesday letting them know that due to "restructuring"
and "streamlining" measures many of these reps are going to be let go. According
to The Verge, a prerecorded message that employees received said that more
information would be announced tomorrow, May 25th.




The employees involved are being given the option of receiving a severance offer
reportedly amounting to two weeks of pay for each year of tenure. In some cases,
those affected will be allowed to move on to a new job, or as Verizon puts it,
"transition to the next stage of your career journey." An internal Verizon
document obtained by The Verge shows that these new jobs deal with customer
experience, loyalty, and technology positions. Affected workers have until June
7th to decide between selecting severance or a new position.



Those deciding to go for a new position are not guaranteed a new job and Verizon
says that it tell employees what their future will be with the company on June
23rd. On the Verizon subreddit, the word going around is that the carrier is
making this move in order to shift more customer service and after-sales
customer assistance employees to foreign companies that provide such service.
Those familiar with the situation say that Verizon has already stopped hiring
inside the U.S. for customer service workers.


Verizon appears to be moving its customer service to an overseas vendor to save
money


Why move customer service and after-sales assistance overseas? Because it is
probably much cheaper for Verizon to pay for a third-party company to handle
these calls. And the carrier isn't exactly  announcing positive results after
losing 127,000 postpaid net new phone subscribers during the first quarter. AT&T
added 428,000 net new postpaid phone subscribers during the same time period
while T-Mobile added 538,000 net new postpaid phone subscribers during its first
quarter.


Verizon recently announced its new "myPlan" Unlimited wireless plans that
require subscribers to pay $10 per month per perk that they select which means
customers joining the new plans no longer receive free subscriptions like the
popular Disney+ bundle for free.


Today's news continues to make things look rather shaky over at Verizon, not
only for employees but also for customers who are used to dealing with customer
service reps in the U.S. If Verizon's 5G experience was way ahead of the pack,
subscribers might deal with having to pay for perks that were once free, or live
with overseas customer service. But most of Ookla's 5G awards for Q1 went to one
particular carrier and it wasn't Verizon.


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COMMENTS (9)
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Wilmbear • 2w agoedited



Wow just what I need someone else taking an Americans jobs, and customer service
with employees with such thick accents you have trouble understanding them. How
about to save cost they cut the pay of those getting millions of dollars a year


Like


Reactions
All

Reply
p51d007 • 2w ago



If t-mobile in my area ever fixes their signal issues, I'm switching.


Like


Reactions
All

Reply
pimpin83z • 2w ago



While the network is still great, their customer service has gone down over the
years. It's almost like they became complacent with winning the JD Power award
for CS & thought they were untouchable.

Before they started to outsource their customer service, I never had issues with
them. To me, their CS has declined since. Too much inconsistent information &
repeat phone calls due to issues not getting resolved.


Like
2

Reactions
All

Reply
Gotya • 2w ago



Had Verizon for years would never go back as they thought they were King of
Wireless so i moved on to the Uni-Carrier. Never have been happier.


Like


Reactions
All

Reply
papolik1 • 2w ago



They need new ceo to make the company exciting and strong and not to cut costs
and make it weak , hire John Legere he will get you on the right path .


Like


Reactions
All

Reply
pimpin83z • 2w ago


↵papolik1

This entire comment is laughable, especially the "hire John" Legere part.


Like
1

Reactions
All

Reply
papolik1 • 2w ago



Became very poor service, I switched 2 months ago to t-mobile I was with Verizon
for 20 years .


Like
1

Reactions
All

Reply
PhoneFan78 • 2w ago



Tough times at Verizon, between there overpriced service more and more people
moving on to other companies also the fact that their own visible prepaid
service undercuts them dramatically now this, Won’t be long before stores are
closed and they want you to only shop online.


Like
1

Reactions
All

Reply
pimpin83z • 2w agoedited


↵PhoneFan78

"between there overpriced service"


*their


"Won’t be long before stores are closed and they want you to only shop online."


Every time I go into a VZW store, there's almost always a wait; and that's all
over the country & regardless of what time of year it is. I don't see them
closing stores any time soon.


Like
1

Reactions
All

Reply


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You can choose how your personal data is used. Vendors want your permission to
do the following:

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STORE AND/OR ACCESS INFORMATION ON A DEVICE

Cookies, device identifiers, or other information can be stored or accessed on
your device for the purposes presented to you. View details
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SELECT BASIC ADS

Ads can be shown to you based on the content you’re viewing, the app you’re
using, your approximate location, or your device type. View details
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CREATE A PERSONALISED ADS PROFILE

A profile can be built about you and your interests to show you personalised ads
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SELECT PERSONALISED ADS

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CREATE A PERSONALISED CONTENT PROFILE

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SELECT PERSONALISED CONTENT

Personalised content can be shown to you based on a profile about you. View
details
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MEASURE AD PERFORMANCE

The performance and effectiveness of ads that you see or interact with can be
measured. View details
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MEASURE CONTENT PERFORMANCE

The performance and effectiveness of content that you see or interact with can
be measured. View details
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APPLY MARKET RESEARCH TO GENERATE AUDIENCE INSIGHTS

Market research can be used to learn more about the audiences who visit
sites/apps and view ads. View details
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DEVELOP AND IMPROVE PRODUCTS

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new products View details
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ENSURE SECURITY, PREVENT FRAUD, AND DEBUG

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systems and processes work properly and securely. View details


TECHNICALLY DELIVER ADS OR CONTENT

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with ads and content. View details


MATCH AND COMBINE OFFLINE DATA SOURCES

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Data from offline data sources can be combined with your online activity in
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LINK DIFFERENT DEVICES

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Different devices can be determined as belonging to you or your household in
support of one or more of purposes. View details


RECEIVE AND USE AUTOMATICALLY-SENT DEVICE CHARACTERISTICS FOR IDENTIFICATION

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Your device might be distinguished from other devices based on information it
automatically sends, such as IP address or browser type. View details


USE PRECISE GEOLOCATION DATA

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This means your location can be accurate to within several meters. View details
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STORE AND/OR ACCESS INFORMATION ON A DEVICE

Cookies, device identifiers, or other information can be stored or accessed on
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CREATE A PERSONALISED ADS PROFILE

A profile can be built about you and your interests to show you personalised ads
that are relevant to you. View details
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SELECT PERSONALISED ADS

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MEASURE AD PERFORMANCE

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measured. View details
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CONFIRM OUR VENDORS

Vendors can use your data to provide services. Declining a vendor can stop them
from using the data you shared.

TCF vendors

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EXPONENTIAL INTERACTIVE, INC D/B/A VDX.TV

Cookie duration: 90 (days). Cookie duration resets each session.

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CAPTIFY TECHNOLOGIES LIMITED

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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ROQ.AD INC.

Cookie duration: 365 (days). Cookie duration resets each session.

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ADMAXIM LIMITED

Cookie duration: 30 (days). Cookie duration resets each session.

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INDEX EXCHANGE, INC.

Cookie duration: 395 (days). Cookie duration resets each session. Uses other
forms of storage.

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QUANTCAST

Cookie duration: 397 (days). Cookie duration resets each session. Uses other
forms of storage.

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BEESWAXIO CORPORATION

Cookie duration: 395 (days). Cookie duration resets each session.

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SOVRN HOLDINGS INC

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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ADIKTEEV

Doesn't use cookies. Uses other forms of storage.

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RTB HOUSE S.A.

Cookie duration: 365 (days). Uses other forms of storage.

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THE TRADE DESK

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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ADMETRICS GMBH

Doesn't use cookies.

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AMOBEE INC.

Cookie duration: 180 (days). Cookie duration resets each session. Uses other
forms of storage.

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EPSILON

Cookie duration: 184 (days). Cookie duration resets each session. Uses other
forms of storage.

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YAHOO EMEA LIMITED

Cookie duration: 397 (days). Cookie duration resets each session.

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ADVENTORI SAS

Cookie duration: 90 (days). Cookie duration resets each session. Uses other
forms of storage.

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TRIPLELIFT, INC.

Cookie duration: 90 (days). Cookie duration resets each session. Uses other
forms of storage.

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XANDR, INC.

Cookie duration: 90 (days). Cookie duration resets each session. Uses other
forms of storage.

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NEORY GMBH

Cookie duration: 90 (days). Cookie duration resets each session.

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UNRULY GROUP LLC

Cookie duration: 365 (days). Cookie duration resets each session.

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NEURAL.ONE

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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ADITION (VIRTUAL MINDS GMBH)

Cookie duration: 365 (days). Cookie duration resets each session.

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ACTIVE AGENT (VIRTUAL MINDS GMBH)

Cookie duration: 365 (days). Cookie duration resets each session.

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TABOOLA EUROPE LIMITED

Cookie duration: 366 (days). Cookie duration resets each session. Uses other
forms of storage.

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SMART ADSERVER

Cookie duration: 396 (days). Uses other forms of storage.

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ADFORM A/S

Cookie duration: 1 (days).

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MAGNITE, INC.

Cookie duration: 365 (days). Uses other forms of storage.

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ADARA MEDIA UNLIMITED

Cookie duration: 730 (days).

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33ACROSS

Cookie duration: 366 (days). Cookie duration resets each session.

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SIFT MEDIA, INC

Doesn't use cookies.

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RAKUTEN MARKETING LLC

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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GUMGUM, INC.

Cookie duration: 365 (days).

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LIFESTREET CORPORATION

Cookie duration: 730 (days). Cookie duration resets each session.

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SIZMEK BY AMAZON

Cookie duration: 396 (days). Cookie duration resets each session. Uses other
forms of storage.

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OPENX

Cookie duration: 365 (days). Cookie duration resets each session.

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YIELDLAB (VIRTUAL MINDS GMBH)

Cookie duration: 365 (days). Cookie duration resets each session.

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ROKU ADVERTISING SERVICES

Cookie duration: 396 (days). Cookie duration resets each session. Uses other
forms of storage.

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NANO INTERACTIVE GROUP LTD.

Doesn't use cookies.

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SIMPLIFI HOLDINGS INC

Cookie duration: 366 (days). Uses other forms of storage.

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PUBMATIC, INC

Cookie duration: 90 (days). Uses other forms of storage.

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COMSCORE B.V.

Cookie duration: 720 (days). Cookie duration resets each session. Uses other
forms of storage.

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FLASHTALKING, INC.

Cookie duration: 730 (days).

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MEDIAMATH, INC.

Cookie duration: 393 (days). Uses other forms of storage.

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SHARETHROUGH, INC

Cookie duration: 30 (days). Cookie duration resets each session. Uses other
forms of storage.

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PULSEPOINT, INC.

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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SMAATO, INC.

Cookie duration: 21 (days). Cookie duration resets each session. Uses other
forms of storage.

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SEMASIO GMBH

Cookie duration: 366 (days). Cookie duration resets each session.

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CRIMTAN HOLDINGS LIMITED

Cookie duration: 365 (days). Cookie duration resets each session.

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BETGENIUS LTD

Cookie duration: 365 (days). Cookie duration resets each session.

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CRITEO SA

Cookie duration: 390 (days). Uses other forms of storage.

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ADLOOX SA

Doesn't use cookies.

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BLIS GLOBAL LIMITED

Cookie duration: 400 (days). Cookie duration resets each session. Uses other
forms of storage.

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LOTAME SOLUTIONS, INC

Cookie duration: 274 (days). Cookie duration resets each session. Uses other
forms of storage.

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LIVERAMP

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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GROUPM UK LIMITED

Cookie duration: 395 (days). Cookie duration resets each session.

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RICH AUDIENCE TECHNOLOGIES SL

Cookie duration: 365 (days). Cookie duration resets each session.

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LOOPME LIMITED

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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DYNATA LLC

Cookie duration: 365 (days). Cookie duration resets each session.

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ASK LOCALA

Cookie duration: 1 (days).

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NEAR INTELLIGENCE

Doesn't use cookies. Uses other forms of storage.

View details | Privacy policylaunch
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DOUBLEVERIFY INC.

Doesn't use cookies.

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BIDSWITCH GMBH

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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IPONWEB GMBH

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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NEXTROLL, INC.

Cookie duration: 183 (days). Cookie duration resets each session.

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ID5 TECHNOLOGY LTD

Cookie duration: 90 (days). Cookie duration resets each session. Uses other
forms of storage.

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Consent


TEADS FRANCE SAS

Cookie duration: 365 (days).

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STRÖER SSP GMBH (SSP)

Cookie duration: 365 (days). Uses other forms of storage.

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STRÖER SSP GMBH (DSP)

Cookie duration: 90 (days). Uses other forms of storage.

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PLATFORM161 B.V.

Cookie duration: 396 (days). Cookie duration resets each session. Uses other
forms of storage.

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MEDIA.NET ADVERTISING FZ-LLC

Cookie duration: 2190 (days). Cookie duration resets each session. Uses other
forms of storage.

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ADACADO TECHNOLOGIES INC. (DBA ADACADO)

Cookie duration: 365 (days). Cookie duration resets each session.

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BASIS GLOBAL TECHNOLOGIES, INC.

Cookie duration: 30 (days). Cookie duration resets each session.

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SMADEX, S.L.U.

Cookie duration: 365 (days). Cookie duration resets each session.

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BOMBORA INC.

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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SPOTX, INC

Cookie duration: 366 (days). Uses other forms of storage.

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EASYMEDIA GMBH

Cookie duration: 365 (days). Cookie duration resets each session.

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YIELDMO, INC.

Cookie duration: 365 (days). Cookie duration resets each session.

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PLISTA GMBH

Cookie duration: 365 (days). Cookie duration resets each session.

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REMERGE GMBH

Doesn't use cookies.

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ADVANCED STORE GMBH

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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MAGNITE CTV, INC.

Cookie duration: 366 (days).

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DELTA PROJECTS AB

Cookie duration: 365 (days).

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USEMAX ADVERTISEMENT (EMEGO GMBH)

Cookie duration: 365 (days). Cookie duration resets each session.

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EMETRIQ GMBH

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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Consent


PUBLICIS MEDIA GMBH

Cookie duration: 90 (days). Cookie duration resets each session. Uses other
forms of storage.

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Consent


M.D. PRIMIS TECHNOLOGIES LTD.

Cookie duration: 25 (days).

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Consent


ONETAG LIMITED

Cookie duration: 730 (days). Cookie duration resets each session. Uses other
forms of storage.

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CLOUD TECHNOLOGIES S.A.

Cookie duration: 365 (days). Cookie duration resets each session.

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SMARTOLOGY LIMITED

Doesn't use cookies.

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IMPROVE DIGITAL

Cookie duration: 90 (days).

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ADOBE ADVERTISING CLOUD

Cookie duration: 365 (days).

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BANNERFLOW AB

Cookie duration: 366 (days).

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TABMO SAS

Doesn't use cookies.

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INTEGRAL AD SCIENCE, INC.

Doesn't use cookies.

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WIZALY

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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WEBORAMA

Cookie duration: 393 (days).

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JIVOX CORPORATION

Cookie duration: 30 (days). Cookie duration resets each session.

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SOJERN, INC.

Cookie duration: 365 (days). Cookie duration resets each session.

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MOBILE PROFESSIONALS BV / SAGE&AMP;ARCHER BV

Doesn't use cookies.

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ON DEVICE RESEARCH LIMITED

Cookie duration: 30 (days).

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Consent


ROCKABOX MEDIA LTD

Cookie duration: 365 (days).

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EXACTAG GMBH

Cookie duration: 180 (days). Cookie duration resets each session.

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CELTRA, INC.

Doesn't use cookies. Uses other forms of storage.

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MAINADV SRL

Cookie duration: 1 (days). Cookie duration resets each session. Uses other forms
of storage.

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GEMIUS SA

Cookie duration: 395 (days). Cookie duration resets each session. Uses other
forms of storage.

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THE KANTAR GROUP LIMITED

Cookie duration: 914 (days). Cookie duration resets each session. Uses other
forms of storage.

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NIELSEN MEDIA RESEARCH LTD.

Cookie duration: 120 (days). Cookie duration resets each session. Uses other
forms of storage.

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SOLOCAL SA

Cookie duration: 396 (days). Cookie duration resets each session. Uses other
forms of storage.

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ORACLE ADVERTISING

Cookie duration: 180 (days).

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1000MERCIS (NUMBERLY)

Cookie duration: 180 (days). Cookie duration resets each session.

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AUDIENCEPROJECT APS

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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DEMANDBASE, INC.

Cookie duration: 730 (days). Cookie duration resets each session. Uses other
forms of storage.

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EFFILIATION / EFFINITY

Cookie duration: 2 (days). Uses other forms of storage.

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ARRIVALIST CO.

Cookie duration: 365 (days). Cookie duration resets each session.

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SEENTHIS AB

Doesn't use cookies.

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COMMANDERS ACT

Cookie duration: 365 (days).

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TRAVEL AUDIENCE GMBH

Cookie duration: 397 (days). Cookie duration resets each session.

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HUMAN

Doesn't use cookies.

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ADLUDIO LTD.

Doesn't use cookies.

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NEODATA GROUP SRL

Cookie duration: 366 (days). Cookie duration resets each session. Uses other
forms of storage.

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INNOVID LLC

Cookie duration: 90 (days). Cookie duration resets each session.

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PAPIRFLY AS

Doesn't use cookies.

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NEUSTAR, INC., A TRANSUNION COMPANY

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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MEDIAKEYS PLATFORM

Doesn't use cookies.

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SALESFORCE.COM, INC.

Cookie duration: 180 (days). Cookie duration resets each session. Uses other
forms of storage.

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VERVE GROUP EUROPE GMBH

Doesn't use cookies.

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KOCHAVA INC.

Doesn't use cookies.

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OTTO (GMBH &AMP; CO KG)

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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ADOBE AUDIENCE MANAGER, ADOBE EXPERIENCE PLATFORM

Cookie duration: 180 (days). Cookie duration resets each session.

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LOCALSENSOR B.V.

Doesn't use cookies.

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ONLINE SOLUTION

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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ADNAMI APS

Doesn't use cookies.

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ONFOCUS (ADAGIO)

Cookie duration: 60 (days). Cookie duration resets each session. Uses other
forms of storage.

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RELAY42 NETHERLANDS B.V.

Cookie duration: 730 (days).

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GP ONE GMBH

Cookie duration: Uses session cookies. Uses other forms of storage.

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LIFTOFF MOBILE, INC.

Doesn't use cookies.

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THE MEDIAGRID INC.

Cookie duration: 365 (days). Cookie duration resets each session. Uses other
forms of storage.

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MINDTAKE RESEARCH GMBH

Cookie duration: 93 (days). Uses other forms of storage.

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CINT AB

Cookie duration: 730 (days).

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GOOGLE ADVERTISING PRODUCTS

Cookie duration: 396 (days). Uses other forms of storage.

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GFK SE

Cookie duration: 730 (days). Uses other forms of storage.

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REVJET

Cookie duration: 730 (days). Cookie duration resets each session.

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PROTECTED MEDIA LTD

Doesn't use cookies.

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CLINCH LABS LTD

Cookie duration: 730 (days). Cookie duration resets each session.

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ORACLE DATA CLOUD - MOAT

Doesn't use cookies.

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HEARTS AND SCIENCE MÜNCHEN GMBH

Cookie duration: 60 (days). Cookie duration resets each session.

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AMAZON ADVERTISING

Cookie duration: 396 (days). Cookie duration resets each session. Uses other
forms of storage.

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MOLOCO, INC.

Cookie duration: 730 (days). Cookie duration resets each session. Uses other
forms of storage.

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ADTRIBA GMBH

Cookie duration: 730 (days). Cookie duration resets each session.

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OBJECTIVE PARTNERS BV

Cookie duration: 90 (days). Cookie duration resets each session.

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ENSIGHTEN

Cookie duration: 1825 (days). Cookie duration resets each session.

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www.phonearena.com Open in urlscan Pro 54.210.234.61 Public Scan

Form analysis 21 forms found in the DOM

GET https://www.phonearena.com/search

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