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Your AI-powered support teammate
Modern B2B support withauto answers on
Slack
Discord
Teams
In-app
Email
Zendesk
Github
Slack
Discord
Teams
In-app
Email
Zendesk
Github
Slack
Discord
Teams
In-app
Email
Zendesk
Github
Bring all your conversations from all your channels – like Slack, email, docs,
tickets and codebase – into a single, lightning-fast searchable interface. Get
organized. Get answered.
See Torvalds in action
4 minutes
Trusted by the fastest-growing companies, to delight their customers on Slack,
Discord, and in-app chat.

How does Torvalds uplevel your team?
AI Agents
AI agents for all your use cases.
Choose from one of our pre-built agents or build your own.
#ask-ai
Seamlessly integrates content from all your favorite apps, allowing you to ask
any question and receive precise, confidence-graded answers grounded in your
data.
#triage-channel
Streamlines customer support by consolidating all channels into prioritized
feeds and a Kanban board for efficient triage and automatic status updates.
#daily-reporting
Provides a comprehensive daily summary of pending tasks and offers a high-level
overview of all active customer accounts.
#summary-email
Automatically sends reminders to stakeholders about high-priority items, with
alerts based on request aging and SLA thresholds.
#auto-tagging
Uses AI to automatically tag requests based on their content, identifying
relevant sub-products, teams, and platforms.
#knowledge-base-workflows
Converts Slack threads into well-written articles with AI, and automates the
detection and update of outdated content and links to maintain an up-to-date
knowledge base.
Chat
Tackle support requests where your users and your team are.

Let your teams work where they are most comfortable. Torvalds tracks
In-App/Email/Slack/Discord and forums to centralize knowledge while allowing
your team to interact where your customers are, without having to switch between
apps.

Tweakable AI generated answers
Review and edit before responding to customers
Torvalds auto-answer available
Sync
Unify support systems with the shared inbox.

Streamline collaboration for your technical support, customer success, and
engineering teams by keeping ticket-based support and chat-based support
in-sync. Torvalds helps your team triage your issues with its shared
omni-channel inbox so you don't drop the ball. Bi-directional sync ensures that
conversation doesn't get lost between in-app, Discord, Slack, Github sources,
and your team's favorite ticket management systems like Zendesk.

Unified SLA management
Global AI tagging
Weekly consolidated summary and reports

Knowledge Management Workflows
Unlock the full potential of your team's knowledge with our pre-built AI Agents.
Effortlessly transform Slack threads into polished, AI-written articles with
just a click.
Automate the detection of outdated content and links, ensuring up-to-date
information.
Gain actionable insights into knowledge gaps to optimize your knowledge base for
LLMs and humans.
Triage
Triage issues with AI Assist.

Torvalds AI-powered tagging automates the tedious work of extracting help
request from chat, resolving threads from chat, capturing sentiment, capturing
system parameters and helping triage by suggesting urgency, people, and workflow
routing.

Torvalds Assist will:
Automatically files tickets
Suggest answers
Triage to specific experts
Close when customers are satisfied

Answering Engine


SEARCH ALL YOUR FAVORITE APPS FOR INSTANT ANSWERS.

Torvalds seamlessly integrates all your support tools and data into a
comprehensive, always-connected company brain. Instantly access all your
knowledge and data—ask questions, search for information, and get immediate
answers. Experience a 15% daily time savings and boost your productivity.

Analytics


TAKE ACTION BASED ON ANALYTICAL INSIGHTS.

Get the big picture understanding of your support and dev rel funnel. Become
more efficient by spotting trends to inform you about where to further invest in
docs and collateral.

Integrations


TORVALDS INTEGRATES WITH ALL OF YOUR FAVORITE APPS.

Easily integrate across all of your apps and have your information automatically
ingested to be able to chat with your knowledge base.

We have solutions for your department.
Support
Engage customers quickly and confidently.
Learn more
Engineering
Reduce time on non-engineering tasks.
Learn more
Torvalds saves our customers time.
“Week over week, we measure community engagement, and the reports provided by
Torvalds save us nearly an hour each week. The automated analysis of each thread
to determine if it is resolved or unresolved has streamlined the most
time-consuming part of our process.”
Sudha, Head of Developer Relations




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SOC2 Compliant
All data integration is 100% secure and SOC2 compliant.

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