duo.com
Open in
urlscan Pro
13.225.63.85
Public Scan
URL:
https://duo.com/support/duo-care?elqTrackId=1cf0dfe1f60546a2a85159a5140b34ba&elq=1beb2f24f4b74d5182c21408511e83c...
Submission: On October 31 via api from CA — Scanned from CA
Submission: On October 31 via api from CA — Scanned from CA
Form analysis 3 forms found in the DOM
GET /search
<form id="search--reveal" class="search search--reveal js-search--reveal search--label-right t-search-reveal--transparent-to-green search--label-bold-caps" action="/search" method="GET" __bizdiag="113" __biza="WJ__">
<div class="input-wrap">
<input type="search" name="q" placeholder="" class="js-search__input" title="Search" aria-label="Search">
<button class="js-search__btn" type="button">
<svg class="icon-magnifying-glass" viewBox="0 0 512 512">
<path
d="m311 0c-106 0-189 87-189 189 0 47 16 87 43 122l-161 162c-8 7-8 19 0 27 4 4 8 4 16 4 8 0 12 0 15-4l162-161c31 23 71 43 118 43 106 0 189-87 189-189-4-106-87-193-193-193z m0 339c-39 0-79-16-102-44-32-27-48-63-48-106 0-83 67-150 150-150 83 0 150 67 150 150 0 83-67 150-150 150z">
</path>
</svg>
</button>
</div>
<label class="search__label js-nav__label">Search</label>
</form>GET /search
<form class="search" action="/search" method="GET" __bizdiag="113" __biza="WJ__">
<div class="input-wrap">
<input type="search" name="q" placeholder="" title="Search" aria-label="Search">
<button>
<svg class="icon-magnifying-glass" viewBox="0 0 512 512">
<path
d="m311 0c-106 0-189 87-189 189 0 47 16 87 43 122l-161 162c-8 7-8 19 0 27 4 4 8 4 16 4 8 0 12 0 15-4l162-161c31 23 71 43 118 43 106 0 189-87 189-189-4-106-87-193-193-193z m0 339c-39 0-79-16-102-44-32-27-48-63-48-106 0-83 67-150 150-150 83 0 150 67 150 150 0 83-67 150-150 150z">
</path>
</svg>
</button>
</div>
</form>GET /search
<form class="search" action="/search" method="GET" __bizdiag="113" __biza="WJ__">
<div class="input-wrap">
<input type="search" name="q" placeholder="" title="Search" aria-label="Search">
<button>
<svg class="icon-magnifying-glass" viewBox="0 0 512 512">
<path
d="m311 0c-106 0-189 87-189 189 0 47 16 87 43 122l-161 162c-8 7-8 19 0 27 4 4 8 4 16 4 8 0 12 0 15-4l162-161c31 23 71 43 118 43 106 0 189-87 189-189-4-106-87-193-193-193z m0 339c-39 0-79-16-102-44-32-27-48-63-48-106 0-83 67-150 150-150 83 0 150 67 150 150 0 83-67 150-150 150z">
</path>
</svg>
</button>
</div>
</form>Text Content
Skip navigation
Search
About Duo
Blog
Careers Now Hiring!
Admin Login
* Product
PRODUCT
Explore Our Products
Duo provides secure access to any application with a broad range
of capabilities.
MULTI-FACTOR AUTHENTICATION (MFA)
Verify the identities of all users with MFA.
REMOTE ACCESS
Provide secure access to on-premise applications.
DEVICE TRUST
Ensure all devices meet security standards.
SINGLE SIGN-ON (SSO)
Provide secure access to any app from a single dashboard.
ADAPTIVE ACCESS POLICIES
Block or grant access based on users' role, location, and more.
DUO IN ACTION
Click through our instant demos to explore Duo features.
Explore Demos
Want access security that’s both effective and easy to use? You need Duo.
Start a Free Trial
* Editions & Pricing
EDITIONS & PRICING
Compare Editions
Get the security features your business needs with a variety of plans at
several price points.
DUO MFA
$3/User/Month
Desktop and mobile access protection with basic reporting and secure
single sign-on.
DUO ACCESS
$6/User/Month
All Duo MFA features, plus adaptive access policies and greater
device visibility.
DUO BEYOND
$9/User/Month
All Duo Access features, plus advanced device insights and remote
access solutions.
DUO FREE
Free (10 users)
Simple identity verification with Duo Mobile for individuals or very
small teams.
DUO FEDERAL
Variable Pricing
FedRAMP authorized, end-to-end FIPS capable versions of Duo MFA and
Duo Access.
PRICING QUESTIONS?
GET IN TOUCH
Have questions about our plans? Not sure where to begin? Get in touch with
us. We’ll help you choose the coverage that’s right for your business.
Contact a Duo Representative
* Solutions
SOLUTIONS
Explore Our Solutions
Duo provides secure access for a variety of industries, projects,
and companies.
BY INDUSTRY
* K-12
* Higher Ed
* Finance
* Healthcare
* Legal
* Retail
* Technology
GOVERNMENT SOLUTIONS
* Federal Government
* State & Local Government
USE CASES
* Zero Trust Security
* Passwordless
* Phishing Prevention
* Risk-Based Authentication
CUSTOMER STORIES
PASSWORDLESS AUTHENTICATION
Users can log into apps with biometrics, security keys or a mobile device
instead of a password.
Explore Passwordless
CISCO'S SECURE ACCESS STORY
CISCO + DUO
Discover how Cisco efficiently deployed Duo to optimize secure access and
access control in their global workforce.
"The tools that Duo offered us were things that very cleany addressed our
needs."
Watch The Video
* Partnerships
PARTNERSHIPS
Learn About Partnerships
Partner with Duo to bring secure access to your customers.
DUO TECHNOLOGY PARTNER PROGRAM
Integrate with Duo to build security into applications.
Already a Tech Partner? Sign-in
DUO MANAGED SERVICE PROVIDERS
Deliver scalable security to customers with our pay-as-you-go
MSP partnership.
DUO SECURITY SOLUTION PROVIDERS
Enhance existing security offerings, without adding complexity for clients.
Already a SSP Partner? Sign-in
Want access security that's both effective and easy to use? You need Duo.
Try Duo for Free
* Support
SUPPORT
See All Support
Have questions? We’re here to help! Our support resources will help you
implement Duo, navigate new features, and everything in between.
SUPPORT FOR ADMINISTRATORS
* Knowledge Base
* Community Forum
* How-To Videos
* Contact Support
SUPPORT FOR DUO END USERS
* End-User Guide
* Duo Mobile FAQ
* Get Duo Mobile for iOS
* Get Duo Mobile for Android
EXPERT ADVICE
* Duo Care
* Duo Quick Start
ADDITIONAL TOPICS
* Release Notes
* Security & Reliability
* System Status
DEDICATED SUPPORT
DEDICATED SUPPORT
Duo Care is our premium support package. With a dedicated Customer Success
team and extended support coverage, we'll help you make the most of your
investment in Duo, long-term.
Learn More About Duo Care
* Duo Documentation
DUO DOCUMENTATION
Browse All Docs
Get instructions and information on Duo installation, configuration,
integration, maintenance, and much more.
POPULAR TOPICS
* Getting Started with Duo
* Admin Overview
* Duo Administration - Protecting Applications
* End-User Guide
* Administrator Guides
DOCS FOR DUO EDITIONS
* Duo MFA Edition
* Duo Access Edition
* Duo Beyond Edition
* Duo Federal Editions
INTEGRATIONS
* Remote Access & VPN
* Microsoft
* Web Applications
* Identity Providers
* Cloud Service Providers
* Other Applications
* Unix & SSH
* Our APIs
RELATED
RELEASE NOTES: KEEP UP WITH THE LATEST PRODUCT UPDATES
We update our documentation with every product release. Sign up to be
notified when new release notes are posted.
Read All Release Notes
* Resources
RESOURCES
See All Resources
Explore research, strategy, and innovation in the information
security industry.
NEWS & PRESS
* Blog Articles
* Press Releases
EVENTS & WEBINARS
* Events On Demand
* Event Coverage
EBOOKS
DUO VIDEOS
* Security Education
* Product Videos
* Technical Setup Videos
INFOSEC GLOSSARY
DUO LABS RESEARCH
We disrupt, derisk, and democratize complex security topics for the greatest
possible impact.
Explore Labs Research
FEATURED
PASSWORDLESS: THE FUTURE OF AUTHENTICATION
With the rise of passwordless authentication technology, you'll soon be able
to ki$$ Pa$$words g00dby3. Learn how to start your journey to a passwordless
future today.
Get the Guide
About Duo
Blog
Careers Now Hiring!
Admin Login
Contact Sales Free Trial
Contact Sales Free Trial
* SUPPORT
* DUO CARE
DUO CARE PREMIUM CUSTOMER SUPPORT
Maximize your investment in Duo. Our support team can help with implementation,
maintenance, and more — so you can focus on your business.
DUO CARES
The Duo Care premium support program was created because we really do care —
about your Duo rollout, about your end-users' experience, and about your
continued satisfaction with us as a trusted partner. With Duo Care, you'll work
with a team of Duo experts who will guide you through the life of your
subscription, to help you maximize the value of your Duo investment as your
organization and business needs evolves. Duo Care also gives you access to
extended support services, so you can get the assistance you need, whenever you
need it.
Download the Duo Care Information Sheet
WHAT'S INCLUDED WITH DUO CARE?
EXPERTISE TAILORED TO YOUR NEEDS
Your dedicated Customer Success team will work with you to understand your
business' unique needs, navigate complex deployments, and add incremental
business value with Duo. You’ll get deployment and strategic planning, periodic
business reviews, health check-ups, insight into Duo’s product roadmap and more.
DUO’S ONE-TWO PUNCH
You'll be paired with two dedicated support advisors: a Customer Success Manager
(CSM) and a Customer Solutions Engineer (CSE). Your CSM will serve as your
strategic point of contact — a trusted advisor in areas like administrator
training, security policy development, user enrollment plans, product updates,
project requests and future planning. Your CSE works in tandem with your CSM and
is a technical expert who offers consulting, architectural strategies and best
practices as you deploy or expand your coverage with Duo.
SMOOTH DEPLOYMENTS
Your Duo Care team will equip you with the tools you’ll need to roll out your
Duo deployment and provide you with a customized launch kit, security policy
recommendations and user enrollment planning, plus training and education.
SUPPORT FOR THE FUTURE
Change happens. IT infrastructures evolve. We’re on your team for the long haul.
Your Duo Care team will address your needs as they change, and will keep you up
to date on Duo’s latest features, so you can make the most of your investment in
Duo.
INVESTMENT PROTECTION
Your dedicated Customer Success team will immerse themselves in your specific
environment and address your requests with speed and precision. Combined with
the extended coverage of Duo Care Premium Support, you’ll maximize your
investment in Duo – from speed to security, to complete coverage of your
applications.
HOW CAN DUO CARE HELP ME?
At Duo, we pride ourselves on creating user-focused products that are easy and
enjoyable for both administrators and end-users to work with — but we also
understand that adding Duo to your security stack doesn't happen in a vacuum.
Effectively integrating Duo into your existing architecture, encouraging
adoption, and understanding how Duo can help you meet business goals are all
important considerations that differ for every customer.
The best thing about Duo Care is that it's tailored to your needs. Our experts
are at your service, ready to support your strategic efforts and provide
technical expertise.
Please note that the "hands-on-keyboard" work is still up to you, but we're here
to provide critical advice every step of the way.
SUPPORT SERVICES
* 24x7 Phone Availability
* Priority Ticket SLA
* 99.95% Uptime
* VIP Support Line
* And more!
TECHNICAL EXPERTISE
* User Enrollment Strategy & Planning
* Security Policy Planning
* Solution Architecture Consultation
* Technical Integration and Deployment Consultation
* And more!
PLANNING LEADERSHIP
* Helpdesk Enablement
* End User Communication Planning
* Serve as a Strategic Advisor
* Periodic Business and Product Roadmap Reviews
* Priority Access to Betas
* And more!
WHY CHOOSE DUO CARE OVER BASIC SUPPORT?
GET MAXIMUM COVERAGE
Duo Care customers have access to extended support hours to quickly remediate
any issues. Reach us via phone or email 24 hours a day, 7 days a week.
STAY UP-AND-RUNNING
Duo Care Premium Support reduces maximum allowed downtime by half with a higher
and improved uptime SLA of 99.95%.
RESOLVE ISSUES QUICKLY
With Duo Care Premium Support, you can report a high or critical severity issue
anytime and expect a Technical Support Engineer to respond within the hour.
HOW CAN I GET DUO CARE?
Duo Care is available through our sales team. Contact a representative for more
information on how you can take advantage of Duo Care’s premium support
features.
Contact Our Sales Team
--------------------------------------------------------------------------------
TRY DUO FOR FREE
With our free 30-day trial you can see for yourself how easy it is to get
started with Duo's trusted access.
Start Your Free Trial
CUSTOMER STORIES
Hear directly from our customers how Duo improves their security and their
business.
EBOOKS
Learn more about a variety of infosec topics in our library of informative
eBooks.
* Contact Support
* Contact Sales
Facebook Twitter Instagram LinkedIn
* International Resources:
* Select Language Français Deutsche Español 日本語
Français Deutsche Español 日本語
* EVENTS & WEBINARS
* NEWS & PRESS
* DUO BLOG
* DUO LABS
* CAREERS AT DUO NOW HIRING!
Search
* © 2022 Duo
* Terms of Service
* Privacy Statement
* Duo Privacy Data Sheet
* Cookie Policy
* Copyright Dispute Policy
* Open Source Licenses
* Service Level Agreement
* Security Response
* Business Continuity During COVID-19
* Manage Cookie Preferences
Top
0:56
0:56
By continuing to use our website, you acknowledge the use of cookies. Privacy
Statement | Change Settings
CONSENT MANAGER
* YOUR PRIVACY
* STRICTLY NECESSARY COOKIES
* PERFORMANCE COOKIES
* TARGETING COOKIES
* FUNCTIONAL COOKIES
YOUR PRIVACY
When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer. Privacy Directory
STRICTLY NECESSARY COOKIES
Always Active
These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.
PERFORMANCE COOKIES
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
FUNCTIONAL COOKIES
Functional Cookies
These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.
Back Button
BACK
Filter Button
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label
Clear
checkbox label label
Apply Cancel
Save Settings
Allow All