userpilot.com
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2600:9000:20eb:d400:1b:ae42:a40:93a1
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Submitted URL: https://t.dripemail2.com/c/eyJhbGciOiJIUzI1NiJ9.eyJhdWQiOiJkZXRvdXIiLCJpc3MiOiJtb25vbGl0aCIsInN1YiI6ImRldG91cl9saW5rIiwia...
Effective URL: https://userpilot.com/blog/saas-user-onboarding-2021/?__s=e74snph6p1a8yv6gedos&utm_source=drip&utm_medium=email&utm_ca...
Submission: On December 08 via api from US — Scanned from DE
Effective URL: https://userpilot.com/blog/saas-user-onboarding-2021/?__s=e74snph6p1a8yv6gedos&utm_source=drip&utm_medium=email&utm_ca...
Submission: On December 08 via api from US — Scanned from DE
Form analysis 6 forms found in the DOM
GET https://userpilot.com/blog/
<form id="form" action="https://userpilot.com/blog/" method="get" data-hs-cf-bound="true">
<input id="popup-search" type="search" name="s" placeholder="Search">
<button id="popup-search-button" type="submit" name="search">
<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:svgjs="http://svgjs.com/svgjs" version="1.1" width="512" height="512" x="0" y="0" viewBox="0 0 56.966 56.966" style="enable-background:new 0 0 512 512"
xml:space="preserve">
<g>
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</button>
</form>POST #
<form method="POST" action="#" id="poptinFormSubmiteeac831106613" data-hs-cf-bound="true" role="form">
<div class="draggable resizable poptin-form-link-button poptin-form-link-button2 ui-selecting moved" id="poptinForm2ndlinkbtnText"
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tabindex="152" data-z-index="10" data-editor-id="35" data-btnurl="https://userpilot.com/userpilot-demo" data-btntarget="_blank" aria-label="Get a Free Consultation" role="link">
<div class="froala-editor-link fr-box fr-inline" dir="auto"
style="background: none 0% 0% / auto repeat scroll padding-box border-box rgb(233, 123, 152) !important; border-radius: 0px !important; font-size: 20px !important; line-height: 39px !important; box-shadow: none !important; height: 39px !important; cursor: pointer;"
data-changed="1">
<p style="cursor: pointer;"><span style="color: rgb(255, 255, 255) !important; font-size: 18px !important; cursor: pointer;">Get a Free Consultation</span></p>
</div>
</div>
<div class="draggable resizable moved ui-selecting"
style="text-align: center !important; font-size: 36px !important; line-height: 1.2 !important; left: 230px !important; top: 37px !important; width: 509px !important; height: 56px !important; z-index: 4 !important; cursor: auto !important; outline: 0px !important;"
tabindex="151" data-z-index="4" data-editor-id="102" aria-label="Want to build product experiences
in minutes, code-free?">
<div class="froala-editor-text fr-box fr-inline" data-hold-style="strong" dir="ltr" style="position: absolute !important; font-size: 24px !important; height: 68px !important; cursor: auto !important; color: rgb(255, 255, 255) !important;"
data-font-size="22px">
<p style=""><span style="font-size: 22px !important;">Want to build product experiences</span></p>
<p style=""><span style="font-size: 22px !important;"> in minutes, code-free?</span></p>
</div>
</div>
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SaaS \ Updated \ User Onboarding
USER ONBOARDING FOR SAAS IN 2022: THE ULTIMATE GUIDE
Aazar Ali
January 15, 2022
21 min read
CONTENTS
* TL;DR
* What is SaaS user onboarding?
* Why is user onboarding important for SaaS?
* What to include in SaaS new user onboarding
* How to build SaaS new user onboarding step by step
* How to choose SaaS onboarding software
* Best SaaS user onboarding tools
* Best SaaS onboarding examples
* Conclusion
Good user onboarding for SaaS is part science, part art.
Given how closely onboarding relates to important metrics like activation and
retention, it’s essential to get it right.
In this ultimate guide, you’ll find all our top tips for onboarding in one
place, including how to build a great onboarding flow, what software to use and
the best examples!
Let’s get right into it.
TL;DR
* Onboarding is the ongoing process of educating users about a product.
* It’s an essential topic for SaaS because of how closely onboarding correlates
with financially significant metrics like activation and retention.
* Common onboarding tools include signup flows, onboarding emails, welcome
screens, checklists, tooltips, interactive walkthroughs, and webinars.
* Onboarding processes can be proactive, where the company is driving users
towards a known behavior. Or they can be reactive, where the company is
waiting for the customer to make a move before deciding how to proceed.
* Before you set up your own onboarding process, be sure to segment your users
and determine what constitutes activation for each segment.
* Additionally, determine whether you want your signup flow to be frictionless
or friction-based.
* Don’t forget secondary onboarding, and keep A/B testing your process to
improve it over time.
* When selecting onboarding software, make sure you choose something that
allows you to segment users, communicate with them in-app, customize
walkthroughs, analyze user behavior and provide users with self-service
support.
* The best onboarding software on the market is Userpilot.
* Other options include Appcues, Chameleon, Pendo, Walkme, and Whatfix.
* It’s easier to take inspiration from other companies’ onboarding flows than
it is to reinvent the wheel.
WHAT IS SAAS USER ONBOARDING?
Onboarding is the ongoing process of educating users about a product, especially
familiarizing users with features as a way of reducing Time to Value.
In the SaaS world, the word “onboarding” is most often used to describe primary
onboarding.
That is to say: teaching a customer about a product which they’ve just started
using.
The initial goal of primary onboarding is to take users to their so-called “Aha
Moment” — the instant when they understand the value of your product for the
first time.
Guiding your users to the ‘Aha! moment’
For simple products, the “Aha Moment” might occur during sign-up (or even before
it), but most of the time, this happens during primary onboarding.
After the user reaches their “Aha Moment,” the next goal of primary onboarding
is to get them to activate. This means that the user experiences the value of
your product for the first time.
Activation is visceral, practical, and real.
It’s more than just an abstract intellectual understanding of how your product
works.
For example, if a project manager is using software to help him organize tasks,
the “Aha Moment” would be when he recognizes that a tool like this has the
potential to save him a lot of time.
But activation only occurs when he builds the first project management board,
inserts a few tasks, and assigns them to his team.
Putting all this together, you can think of primary onboarding as encapsulating
all the experiences that a new user encounters before activating.
Source: Userpilot
It’s one step in the product adoption process, as described by the Product-Led
Growth Flywheel. This process outlines how users move from merely evaluating
your product to advocating for it.
But what many SaaS executives forget is that primary onboarding is only the
first step in what should be an ongoing journey of customer education.
If you accept our definition of onboarding as ‘customer education’ in a broader
sense, you’ll understand that learning about anything is actually a life-long
process.
So even when you release a new product feature, two years into a customer’s
experience with your product, the learning that takes place at that moment can
still be termed as onboarding.
We like to think of onboarding later on in the customer lifecycle as “secondary
onboarding.”
You can also conceive of “tertiary onboarding,” or even say “evergreen
onboarding” to highlight the fact that it’s a never-ending process.
Good onboarding software will allow you to manage the onboarding process
regardless of where you are in the customer lifecycle.
WHY IS USER ONBOARDING IMPORTANT FOR SAAS?
Don’t take activation for granted and think that it happens automatically.
You’d be surprised at how many customers the average SaaS company fails to
retain on Day 1 of their product usage alone.
Users are only going to stick around to experience activation if you make it
smooth and easy for them to do so. That’s where onboarding comes in.
Ideally, you want to reduce the time between sign-up and activation to a
minimum. This metric is called Time-to-Value, and it’s inversely correlated with
the quality of your onboarding process.
Later down the customer journey, continuing to educate users through secondary
onboarding drives even more value, since customers won’t use secondary product
features if they don’t understand them.
The more features of your product that your customer deems valuable enough to
use, the less likely they are to want to stop using your product. Lower churn =
more growth for you.
And it’s retention that is the real money-maker for SaaS businesses, as those
monthly subscription payments compound over time. You’re unlikely to recoup the
investment of building your product on the basis of one or two monthly payments
alone.
We see evidence in the market that more and more SaaS businesses understand the
commercial value of onboarding.
Source: Userpilot
Our State of SaaS Onboarding report for 2021 found that as many as 96% of SaaS
businesses are using at least 1 in-app onboarding element — that’s an 8% growth
from 2019.
And the financial benefit of good onboarding extends beyond just the revenue
side of SaaS businesses.
The more optimized your in-app onboarding becomes, the less there is a need for
large, salaried customer success and support teams.
Think of all the costs this could save you — and think of how all those savings
will compound over time!
Source: memegenerator
Now that I’ve got your attention…
Let’s get into the nitty-gritty of what your onboarding process should include.
WHAT TO INCLUDE IN SAAS NEW USER ONBOARDING
Here are some UI patterns that are effective for SaaS user onboarding processes.
For each pattern, we’ll explain what it’s used for, and why it matters.
SIGNUP FLOW
Source: Airtable
As in the offline world, first impressions matter.
The moment when your user signs up for your platform for the first time is
therefore one of the most critical stages in any SaaS product’s customer
journey.
You have two options for how to design your signup flow:
1. Frictionless signup: where the signup is as quick and smooth as humanly
possible.
2. Friction-based signup: where the signup is designed to take longer, in
exchange for more value provided later on.
Most SaaS companies will want to go for a more frictionless signup, especially
if their product is simple. Your user wants to get stuck into your product, so
get out of their way and let them.
Friction-based signups are useful for products whose value depends on the user
providing large amounts of information upfront. Sometimes the product won’t work
at all without all of this initial information gathering.
For more information about signup flows, read this post.
ONBOARDING EMAILS
Source: Feedier
Most SaaS companies send their new users a welcome email to thank them for
joining their platform.
Sometimes these emails form an extended sequence.
For example, I recently signed up to a software platform to help me move house,
and they sent me a four-email welcome series.
Of course, these emails should say more than just “Hi, thanks for using our
platform.”
A typical onboarding email flow might consist of an invitation to an onboarding
webinar, a case study about a power user, or suggestions for how to invite
friends to collaborate on your platform.
The point is to share knowledge about how to get the most out of using your
product.
Here are some best practices to consider for writing your welcome emails:
* Match the copy and tone of the emails — even the subject line — to your
brand. Be as human and relatable as possible, even if the sequence is an
automated one.
* Use plain-text emails to maximize clicks and interactions, as opposed to HTML
emails. Otherwise, you risk landing in Gmail’s “Promotions” tab or, worse, in
spam.
* Send your emails from a real person’s email address, not from
noreply@company.com. You want to be personable and show that you will reply
to any queries.
For more email copywriting tips, check out this post.
Since onboarding is an evergreen process, you’ll also want to occasionally send
out email drip campaigns to keep users up to date.
This is especially valuable for reactivating users who have not logged in for
some time.
IN-APP SAAS USER ONBOARDING: INTERACTIVE WALKTHROUGH VS. PRODUCT TOUR
When most people think of onboarding, they tend to think of a blow-by-blow guide
to all of the product features at once.
This is called a “product tour,” and it takes place in-app. Businesses that use
them typically show users the same list of features each time, even in the same
order.
The problem with product tours is that they are top-down and generic. No one
learns efficiently when they are being lectured to in a way that doesn’t speak
to their individual needs.
Also, asking someone to complete step 3 in a process when they haven’t even
taken step 1 isn’t exactly a recipe for success.
Just look at this GIF from a product tour of a small email marketing tool – it
literally doesn’t care if I’ve actually completed the required action or not
before showing me the next one.
No wonder product tours aren’t exactly SaaS users’ darlings…
Enter the “interactive walkthrough.”
Like a product tour, a walkthrough shows customers product features in-app.
But, unlike a product tour, a walkthrough only showcases the specific features
that a particular user needs to activate.
What’s more, a walkthrough is an active process.
Rather than passively watch a boring video on how to use dozens of irrelevant
features, the user will normally be given a checklist of key features to work
through, like this.
This naturally leads the user on a pathway towards activation, which, as we’ve
already discussed, is an important commercial milestone.
WELCOME SCREENS IN SAAS USER ONBOARDING
Source: Postfity
A welcome screen is an initial message that pops up when a user signs into your
app for the first time.
It contains two main elements:
1. A modal that greets new users in a friendly manner
2. A microsurvey that segments users into use cases so that their subsequent
product experience matches their individual needs
Best practices for the modal element include:
* Greeting the user by their first name
* Introducing yourself and your company
* Adding a photo of one of your team
* Communicating next steps
Using the microsurvey element correctly all comes down to your perspective.
Think of your welcome screen as an opportunity to help your users reach their
desired product outcome as efficiently as possible. Anything else will just be
seen as additional friction.
The welcome screen can be harnessed to personalize interactive walkthroughs,
secondary features, and more.
Getting to know your users better at such an early stage in their product
journey will boost activation and retention.
ONBOARDING CHECKLIST FOR YOUR SAAS USER ONBOARDING
Source: Paypal
Checklists are often used during SaaS user onboarding as a way to organize the
key tasks that you want early-stage users to perform.
In psychology, the Zeigarnik effect describes the phenomenon whereby people are
more likely to remember unfinished tasks than finished ones.
Checklists make use of the Zeigarnik effect as a way of encouraging users to
complete tasks that are important steps within the overall user onboarding
process.
Here are some best practices to help you get the most value out of creating a
checklist for new users:
* Keep the checklist brief. Include only the 2-3 points that are needed to get
that particular use case to activate
* Break complex tasks down into simple, actionable, specific todos
* Where possible, make users feel good about themselves by giving them credit
on the checklist for tasks they’ve already done previously
* Make the first task as quick and easy as possible
For more tips on how to construct a good onboarding checklist, refer to this
post.
ONBOARDING FLOW
To ensure the user progress through the interactive walkthrough is as smooth as
possible, many companies use tooltips to create an “onboarding flow.”
These tooltips are not immediately visible when the customer first logs into the
app, but rather appear on the basis of the user’s in-app actions over time.
Such in-app actions are referred to as “custom events,” which can be defined by
your development team and passed to your onboarding platform as desired.
For example, imagine you’re designing an onboarding process for a social media
sharing app. Activation for this app consists of users adding a social media
profile and then sharing their first post.
In this instance, you could define a custom event called “user has added a
social profile,” and only display the tooltip highlighting the steps to share a
post once your software has recorded the user as having completed that custom
event.
Source: Postfity
This makes the onboarding process much smoother for your user. They wouldn’t
want to see UI telling them to make a post if they haven’t connected their
social media yet.
NATIVE TOOLTIPS
For more subtle onboarding hints, lots of SaaS companies use native tooltips.
These are standalone tooltips, in the sense that they don’t require other UI
elements in order to function, nor require the user to go through an onboarding
flow before they display.
For this reason, native tooltips are often used to highlight to the customer UI
elements that are somewhat straightforward, but not completely intuitive.
One example might be a help tooltip that displays when a user decides to scroll
over a particular feature.
Building tooltips can be a rather frustrating process if you do it with HTML and
CSS, but fortunately, there are onboarding platforms that make this easy to do
without code.
For more on tooltips and how to build them, we suggest you check out this post.
PROACTIVE VS. REACTIVE USER ONBOARDING
These are twin concepts that describe two different types of onboarding
processes:
* Proactive onboarding is when you know the exact steps a user needs to take in
order to activate, and proactively drive them down that exact path.
* Reactive onboarding is when the steps a user needs to take in order to
activate are not fully understood and dependent on in-app behavior. You
therefore need to wait for the user to take action before your software can
show them the next stage of onboarding for their specific use case.
You might remember our earlier example of a social media scheduling app that
activates users by getting them to add a social account and then post.
This is a very linear path to activation and a good example of a company with a
proactive onboarding process.
A company like this would need to create a mind map and push users down a
pre-set path according to yes/no in-app events.
Conversely, a project management app probably needs to have an onboarding
process which is more reactive.
That’s because there are so many different personas that use project management
software, each of which has its own set of needs.
Exactly what those needs are will be discovered through the welcome screen and
subsequent in-app behavior.
To learn more about proactive and reactive onboarding, we recommend this post.
ONBOARDING WEBINARS
Webinars are commonly used in onboarding as a way of shortening the distance
between your company and its customers.
They make customers feel cared for, and invitation-only webinars even have a
degree of exclusivity.
Webinars provide value at every stage of onboarding, for every type of user.
Here are some possible examples:
* Giving a nudge to users who are about to churn can be a great way of guarding
against issues with Day 1 retention.
* Once customers have activated, you can onboard them into using secondary
product features using a webinar, thereby converting them into power users.
* Power users are likely to understand all of your product features already, so
consider creating personalized webinars for them to discuss their specific
individual use case.
For more information about how to use onboarding webinars, consider reading this
post.
ONBOARDING GAMIFICATION
Gamification is often used in onboarding to make the process more fun for users.
Various rewards are used as incentives for desired tasks, such as:
* Points
* Badges
* Leaderboards
* Coupons
In this example of a gamified welcome screen, the user is asked to choose their
avatar!
Source: eset.com
This makes a nice difference from the usual onboarding surveys which ask users
about their job.
From the user’s perspective, it feels more like designing an MMO character than
work.
For more on gamification, check out this post.
HOW TO BUILD SAAS NEW USER ONBOARDING STEP BY STEP
Now that you know what UI patterns are commonly used in onboarding, let’s look
at how you might go about constructing your own onboarding process for your SaaS
company.
Disclaimer: there is no “universal onboarding process” that will apply 100% to
all companies. What follows is a template that is a good starting point for most
SaaS businesses.
1. Segment your users into distinct use cases.
2. For each use case, determine what the “Aha Moment” is and the steps they
will need to activate.
3. Also, determine whether each segment will require proactive or reactive
onboarding.
4. Decide whether your sign-up flow needs to be frictionless or
friction-based.
5. Build that sign-up flow, and have your system send a welcome email to users
after they sign up.
6. Use an onboarding platform to create a welcome screen for new customers
that appears in-app to greet users and assign them to a user segment.
7. If necessary, create an onboarding survey to give to users in order to find
out further segmentation information after the welcome screen.
8. Build an interactive walkthrough for each use case, complete with its own
onboarding checklist and onboarding flow.
9. Make sure that the walkthroughs lead customers to activation by pushing
them to adopt the key activation points you determined in STEP 2.
10. A/B test and iterate as appropriate to ensure that this is the case. Use
goals for each activation point and measure how tweaking each step in your
onboarding flow affects the adoption rate of each of the activation points.
11. Don’t neglect secondary onboarding. Webinars, drip email sequences, and
native tooltips are all useful tools at your disposal for this.
For more detail on this process, please check out this article.
If you’re feeling a bit overwhelmed by looking at this massive list, fear not.
You don’t have to do all the work alone.
There are lots of onboarding tools on the market these days that will make your
life considerably easier.
But the million-dollar question is: which software should you pick?
HOW TO CHOOSE SAAS ONBOARDING SOFTWARE
When reviewing onboarding software options, look for the following features:
SEGMENTATION
NPS segmentation example
What delights one group of users might alienate another group.
It is therefore impossible to make a successful onboarding process without first
segmenting your users.
If you miss this step, your onboarding will seem generic, as you try to be all
things to all people.
For this reason, look for a tool that allows for segmentation.
IN-APP COMMUNICATION
There are two main ways to communicate with users in the SaaS world:
1. Inside your app itself
2. Via third parties such as email
In-app communication is preferable because it keeps your users where you want
them: inside your product.
Email communication opens the possibility of too many distractions, and the
other third-party possibilities only get worse from there (Facebook? Texting??
Post???).
Look for a tool that lets you communicate with users in-app.
EASY, CUSTOMIZABLE PRODUCT WALKTHROUGHS
Your walkthrough is one of the most important parts of your onboarding process.
You’re therefore going to need a tool that allows you to build them quickly and
easily for multiple use cases.
In particular, look for a tool that lets you build walkthroughs without code.
The alternative is just too much hassle.
ADVANCED ANALYTICS
No onboarding process is going to be perfect right out of the gate.
For this reason, it’s essential to be able to track user behavior in order to
measure the success (or lack thereof) of your onboarding.
So you’ll want a tool with a sophisticated analytics suite built in.
EASILY ACCESSIBLE USER HELP
You never know when your users will have questions.
If it’s at a time when you’re asleep, you will need a tool that allows you to
build support guides that users can access self-sufficiently.
This might be a knowledge base or a help center.
BEST SAAS USER ONBOARDING TOOLS
Here are our top recommendations for onboarding tools:
USERPILOT
Userpilot home page. Book a demo here.
Userpilot is super easy to set up and get started with.
Just install the Chrome extension, and then you can start building interactive
walkthroughs — completely code-free!
You can make just about any UI element you can possibly imagine: from modals and
slideouts to checklists and tooltips (pictured).
Interactive walkthrough built in Userpilot
Because Userpilot goes the extra mile on all things product adoption, the
sophistication of the product walkthroughs you can build with this tool is
extraordinary.
There are multiple options for segmenting users, including by in-app behavior,
custom events, user attributes, and event attributes:
Put together, this has the ability to supercharge your activation rates.
Just ask Kontentino: they achieved a 10% boost in activation within just one
month!
Or Kommunicate, who increased the number of users integrating their chatbot by
15%.
To make sure your walkthrough is a success too, Userpilot lets you set goals for
your in-app experiences and then see how many users reach them over time.
If your walkthrough is not up to scratch for some reason, fear not!
Userpilot also comes with A/B testing features to let you conduct product
experiments and iterate on your onboarding flow until you find the formula for
success:
Here’s what that looks like:
An example of A/B testing
If your users are breaking off their walkthrough prematurely, Userpilot also
includes analytics so that you can uncover churn indicators early, and then
build experience flows to mitigate them.
But that’s not all.
You can collect qualitative and quantitative customer feedback at every stage of
the user journey thanks to in-app microsurveys and NPS scoring.
If your customers have any concerns whatsoever, features like a resource center
and help center widget mean that they will never be waiting on you to respond to
their questions.
And any time you do want to communicate with your customers, it’s very easy to
do so in-app.
For more detailed information, please refer to this article.
Userpilot’s pricing starts at $249 per month for 2,500 MAUs. All the features
are unlimited in all plans, and you only Pay-as-You-Grow when your user count
increases.
Get a free demo today!
APPCUES
Source: Appcues
Key benefits:
* Create tooltips, modals, and other UI elements to build onboarding flows.
* Track feature adoption, and segment users who haven’t used a particular
feature in order to encourage them to do so.
* User-friendly UI and a free Chrome extension make this easy to download and
test. Note that complex UI patterns require CSS knowledge.
* Collect customer feedback using NPS surveys.
* Analytics lets you measure how many users reach the “Aha Moment” and how many
convert from free to paid.
* Make in-app announcements and release in-app guides that drive feature
adoption.
* Measure product adoption through data visualizations and event tracking.
For more detailed information, please refer to this article.
Like Userpilot, Appcues’ pricing starts at $249 per month for 2,500 MAUs.
Note however that this basic plan limits your usage of onboarding features (user
segmentation, custom events, and feature tags) that you would get unlimited for
the same price from Userpilot.
CHAMELEON
Source: Chameleon
Key benefits:
* Product tours are built using a WYSIWYG editor, so you can see what you’re
building in real-time.
* A high degree of visual customization options, with CSS styling available if
you want to create something really advanced.
* Create NPS surveys to gather customer feedback and structure it by persona.
* Main UI patterns you can build include tooltips, launchers, microsurveys,
banners, and hotspots.
* Segment your users and customize product tours based on user persona. Note
that this feature is not quite built properly and so can sometimes be
confusing to use.
* Build onboarding patterns without using code.
* Manage and edit themes within the app, making it faster to deploy styling
changes.
* The Launcher feature allows you to set event triggers to activate pop-up
windows offering contextual help.
For more details, please refer to this article.
Chameleon’s pricing starts from $279 per month for 2,000 MAUs, although this
startup plan has limited features.
USER ONBOARDING FOR ‘ENTERPRISE’ USERS WHO DON’T NEED SIMPLE UX
PENDO
Source: Pendo
Key benefits:
* Is a solution to both user onboarding and employee onboarding needs, from one
provider.
* Main features include product tours and onboarding checklists. Lacks
tooltips, slideouts, and modals.
* Product engagement solution helps you understand which product features
customers like, and which they don’t.
* Robust analytics allows you to compare churn rates across user segments, or
identify where more awareness is required to bring attention to a particular
product feature.
* Good segmentation options mean that you can separate customers into distinct
use cases and offer a unique product experience to each one.
* Implementing checklists and product tours will save you time and money on
your customer support and customer success teams.
* The text editor is simple to use but lacks more advanced capabilities without
using CSS and code.
* Collecting in-app feedback is straightforward, leading to better-informed
product decisions on your end.
For further information, please refer to this article.
Pendo’s pricing is not publicly available. You have to ask them for a quote,
which makes us think that it’s probably quite expensive.
USER ONBOARDING FOR EMPLOYEE ONBOARDING USE CASE
WALKME
Source: Walkme
Key benefits:
* Add onboarding goals in the backend and track the extent to which users reach
them.
* Multi-step triggers for onboarding flows.
* Share your onboarding flows with third parties by exporting them as a PDF.
* Context-detecting algorithm allows you to offer users contextual support
during onboarding.
* Includes provision for your support team, meaning that your onboarding and
support teams only need one tool between them.
* Bespoke styling options are available, but they require code, and sometimes
even a certified expert as well!
* Tool for pushing upsells and cross-sells.
For more detailed information, please read this article.
Walkme pricing is bespoke to the customer and is in the range of $9k-$50k per
year. This makes it better suited for enterprise customers.
WHATFIX
Key benefits:
* User adoption software that helps you build walkthroughs and guides for your
users.
* Main features include product tours, onboarding task lists, and contextual
interactive walkthroughs.
* Walkthroughs can be integrated into training programs and deployed using
learning management systems.
* Helpful user community which shares libraries of onboarding ideas when you
sign up.
* The segmentation feature helps personalize onboarding flows, thereby
increasing user engagement.
* The Analytics suite is designed to help you make data-driven onboarding
decisions.
* Self-service support options such as guides and tutorials mean that customers
are less likely to require manual support, reducing your costs in these
areas.
To find out more, please refer to this post.
Whatfix pricing is not publicly available. You have to request a quote manually.
Before we wrap up, let me leave you with some inspiring onboarding examples from
other SaaS companies, so that you can see what’s possible with tools like these.
BEST SAAS ONBOARDING EXAMPLES
Here’s an example of a great new user onboarding flow from Kontentino, a social
media scheduling tool.
It begins with a microsurvey:
It’s especially important for Kontentino to know whether their users will be a
brand with one set of social accounts, or an agency managing different clients’
social media.
So they ask this question right upfront.
Next, you’re welcomed personally by Hana, one of Kontentino’s employees.
This is a friendly touch that makes you feel at home right away.
To activate, users of a social media scheduler like Kontentino need to do two
things:
1. Connect a social account
2. Schedule a post
So Kontentino leads its users to do those two things straight out of the gate.
Here’s a tooltip encouraging the user to connect their account:
And here’s the next tooltip leading them towards scheduling a post:
Super simple, and super effective.
If you’re looking for an example of a secondary onboarding sequence, you might
consider taking inspiration from Kommunicate, a chat-based customer support
suite.
This is the sequence they use to encourage users to integrate their chatbot.
First, a simple checklist highlights the need to integrate the bot after
installation:
If this is missed, a simple notification bar appears to remind the user that
they haven’t installed the chatbot yet:
Once the user has installed the chatbot, several tooltips appear prompting the
user to customize it to fit their brand:
Since the introduction of this sequence, 86% of users have installed the chatbot
and customized it.
Pretty impressive!
For more examples, we invite you to check out this post.
CONCLUSION
Having read this article, you should now be able to:
* Tell what onboarding is and why it matters for SaaS
* Recognize common onboarding UI patterns
* Understand the steps you need to take to build your own onboarding process,
and in which order
* Understand what to look for in onboarding software
* Take inspiration from other companies’ onboarding practices
If you’re looking for a great onboarding tool, we hope you’ll consider
Userpilot. It offers an incredibly versatile range of onboarding features — at a
competitive price.
Click the banner below to book a free demo today.
Get a Free Consultation
Want to build product experiences
in minutes, code-free?
Thank you!
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