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Submission: On October 09 via manual from GB — Scanned from GB
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Back Online Training Admin Agent CX Analyst Sales Teams Developer Certification Program Certification Exams Preparation Resources Support Contact Us Join our Community Zendesk Help Center Sign In Sign In English Français 日本語 (Japanese) Deutsch Portuguese Español NEW! Get up and running on Zendesk faster, at the price and pace you need to be successful. Check out our Digital Launch Services. Get started. ON-DEMAND: ZENDESK MESSAGING FOR AGENTS Register | FREE Already registered? Sign In Cancel Apply rate limit Code not recognized. Activate ALSO AVAILABLE AS PART OF: * Omnichannel Agent Learning Path * Accenture : Omnichannel Agent Learning Path ABOUT THIS COURSE Video (11 min) Reading (26 min) Hands-on activity (5 min) -------------------------------------------------------------------------------- DESCRIPTION Use messaging to serve customer conversations in real time or at the customer's convenience AUDIENCE Agents who are new to Zendesk RECOMMENDED PRE-REQUISITES On-Demand: Get to know Zendesk basics -------------------------------------------------------------------------------- INSTRUCTIONAL DESIGNER SAM PAROLA Instructional Designer for Zendesk Chat and messaging CURRICULUM42 MIN * Get to know messaging * Messaging overview 2 min * Messaging workflow 3 min * Demo: Experience messaging as a customer via the Web Widget 2 min * Navigate messaging in Agent Workspace * Configure your agent profile in the Chat Dashboard 2 min * Messaging in Agent Workspace 5 min * Demo: Explore areas of the messaging interface in the Agent Workspace 2 min * Use messaging to serve customer conversations * Accept incoming customer conversations 4 min * Serve customer conversations 4 min * Hands-On Activity 5 min * Switch conversation to another channel 2 min * Demo: Respond to a customer in real time 3 min * Use social messaging to respond to your customers * Social messaging overview 2 min * Demo: Experience social messaging as an end user 1 min * Demo: Handle social messaging conversations 3 min * Wrap up * Summary 1 min * Key terms 1 min About this course Video (11 min) Reading (26 min) Hands-on activity (5 min) -------------------------------------------------------------------------------- DESCRIPTION Use messaging to serve customer conversations in real time or at the customer's convenience AUDIENCE Agents who are new to Zendesk RECOMMENDED PRE-REQUISITES On-Demand: Get to know Zendesk basics -------------------------------------------------------------------------------- INSTRUCTIONAL DESIGNER SAM PAROLA Instructional Designer for Zendesk Chat and messaging Curriculum42 min * Get to know messaging * Messaging overview 2 min * Messaging workflow 3 min * Demo: Experience messaging as a customer via the Web Widget 2 min * Navigate messaging in Agent Workspace * Configure your agent profile in the Chat Dashboard 2 min * Messaging in Agent Workspace 5 min * Demo: Explore areas of the messaging interface in the Agent Workspace 2 min * Use messaging to serve customer conversations * Accept incoming customer conversations 4 min * Serve customer conversations 4 min * Hands-On Activity 5 min * Switch conversation to another channel 2 min * Demo: Respond to a customer in real time 3 min * Use social messaging to respond to your customers * Social messaging overview 2 min * Demo: Experience social messaging as an end user 1 min * Demo: Handle social messaging conversations 3 min * Wrap up * Summary 1 min * Key terms 1 min CHAMPIONS OF CUSTOMER SERVICE OUR PRODUCTS Zendesk for serviceZendesk for salesIntegrationsProduct updatesSystem statusSign InZendesk for EnterpriseZendesk for Small BusinessZendesk for StartupsZendesk Benchmark TOP FEATURES Ticketing systemMessaging & live chatHelp centerKnowledge BaseVoiceCommunity forumsReporting & analyticsAI and automation RESOURCES SecuritySupportBlogTrainingPartnersEvents and webinarsCustomer StoriesWhat is CRM?CRM software guide COMPANY About usWhat is Zendesk?CareersDiversity and inclusionSocial ImpactLegal TRENDING ROI calculatorGartner Magic QuadrantSustainability ReportCustomer service softwareTicketing system softwareLive chat softwareForum softwareHelp desk software HOW CAN WE HELP? 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