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Text Content

   
 * 
   
 * Request a Demo
 * Contact Us
   
 * 
   US 1-800-986-6810
   GB +44-(0)345-241-2339
   DE +49-681-379-850
   CH +41-41-790-91-92
   AU +61-2-8000-4020
 * ENDE
   
   
   
   
   

 * Platform
   
   THE CONVERSATION CLOUDTM
   
   The Smart Communications Conversation Cloud is the only cloud platform
   delivering personalized, omnichannel conversations across the entire customer
   experience.
   
   Explore the Platform
   Key Capabilities
   Collect, Communicate, Collaborate and Coordinate — are bolstered by our
   strength in Integrations and Intelligence — enabling enterprises to engage in
   SMARTER customer conversations built for today and tomorrow.
    * Collect
    * Communicate
    * Collaborate
    * Coordinate
    * Integration
    * Intelligence
   
   DELIVER SMARTER CONVERSATIONS IN THE CLOUD
   
   Explore how enterprises can leverage a cloud-based, CCM platform to optimize
   the end-to-end customer experience.
   
   Learn More
 * Products
   Products
   Learn more about our core products
    * SmartCOMM delivers personalized, interactive communications via every
      channel and at tremendous scale.
      SmartCOMM
      Confront communications obstacles with pure-SaaS CCM Software
       * Communications Compliance
         Uphold regulatory standards in communications across brands,
         jurisdictions, and languages
       * Consolidate CCM Systems
         Increase efficiency and decrease technical debt
       * Go Paperless
         Achieve sustainable and compliant digital adoption
       * Migrate CCM Systems
         Quick and pain-free CCM system migration
       * The Ultimate Guide to Customer Communications
         Explore CCM software, its capabilities, and more
       * Why SmartCOMM
         The most mature SaaS CCM solution globally
   
    * SmartIQ transforms traditional forms-based processes into intelligent,
      conversational user experiences.
      SmartIQ
      Designed to tackle your most pressing forms-related issues
       * Centralize Forms Management
         Centralized technology for de-centralized use
       * Reduce Forms Abandonment
         Improve completion rates of critical forms processes
       * The Ultimate Guide to Digital Forms
         A comprehensive guide to enterprise, digital forms software
       * SmartIQ Demo Zone
         Explore this library of real-world scenarios to see the capabilities of
         SmartIQ
       * Why SmartIQ
         The leader in digital interactions and forms automation
   
    * SmartDX simplifies trade and relationship documentation for all market
      participants, across all asset classes and product types.

 * Industries
   Industries
   Making customer conversations SMARTER when it matters most
    * Financial Services
      Engage in faster, frictionless financial Interactions.
      Financial Services
      Engage in faster, frictionless financial Interactions.
       * Digital Lending
         Digital lending and credit services solutions
       * Investment Banking & Capital Markets
         Investment banking and capital markets solutions
       * Wealth and Asset Management
         Digital wealth and asset management solutions
         
   
    * Insurance
      Enable secure, scalable, business-driven policyholder engagement.
      Insurance
      Enable secure, scalable, business-driven policyholder engagement.
       * Digital P&C Claims
         P&C insurance claims solutions
       * Life & Annuity
         Life insurance software powered by the cloud
       * P&C Policy Administration
         Policy administration customer communications
   
    * Healthcare Payer
      Transform the healthcare experience with digital and interactive
      conversations.
      Healthcare Payer
      Transform the healthcare experience with digital and interactive
      conversations.
       * Healthcare Claims Management
         Streamline filing, adjudicating, and communicating about claims
       * Healthcare Payer Enrollment Solutions
         A pure cloud solution for healthcare enrollment
       * Medicare Star Ratings
         Member-focused solutions to boost Star Ratings
       * Payer ROI Calculator
         Calculate your return on investment by partnering with Smart
         Communications
   
    * Healthcare Provider
      Accelerate omnichannel patient engagement with guided digital journeys.
    * Government
      Transform citizen experience with digital transformation.
    * Utility
      Redefine customer experience for energy and utilities customers.

 * Partners
   Partners
   Integrate seamlessly with the best in the industry
    * 
      Duck Creek
    * 
      Guidewire
    * 
      Onespan
    * 
      Pega
    * 
      Salesforce
   
   DELIVER SMARTER CONVERSATIONS VIA OUR SMARTPARTNER NETWORK
   
   We work with best-in-class technology and consulting companies to offer
   integrated solutions that complement our family of products.
   
   Become SmartPARTNER Partner Directory
 * Resources
   Resources
   Expert advice and tips to make your conversations SMARTER
    * Resource Center
    * Blog
    * Marketplace
    * Case Studies
    * News
    * Events
    * Ultimate Guide to CCM
    * Customer Resources
    * Ultimate Guide to Forms Automation
    * Professional Services
    * Building a Business Case for CCM
    * 2024 Benchmark Report
   
   5 TRENDS SHAPING CUSTOMER CONVERSATIONS IN 2024
   
   Download the report for insights on navigating the changing landscape of
   technology, behaviors, and expectations.
   
   Download Now
 * About Us
   About Us
   Learn more about our company, our leadership and how were growing the team!
    * Our Story
    * Leadership Team
    * Careers
    * Security & Trust
    * ESG Commitment

 * Request a Demo


Home

Platform

 * Conversation Cloud
 * Collect
 * Communicate
 * Collaborate
 * Coordinate
 * Integration
 * Intelligence


Products

 * SmartCOMM
   * Communications Compliance
   * Consolidate CCM Systems
   * Go Paperless
   * Migrate CCM Systems
   * The Ultimate Guide to Customer Communications
   * Why SmartCOMM
 * SmartIQ
   * Centralize Forms Management
   * Reduce Forms Abandonment
   * The Ultimate Guide to Digital Forms
   * SmartIQ Demo Zone
   * Why SmartIQ
 * SmartDX


Industries

 * Financial Services
   * Digital Lending
   * Investment Banking & Capital Markets
   * Wealth and Asset Management
 * Insurance
   * Digital P&C Claims
   * Life & Annuity
   * P&C Policy Administration
 * Healthcare Payer
   * Healthcare Claims Management
   * Healthcare Payer Enrollment Solutions
   * Medicare Star Ratings
   * Payer ROI Calculator
 * Healthcare Provider
 * Government
 * Utility


Partners

 * Duck Creek
 * Guidewire
 * Onespan
 * Pega
 * Salesforce


Resources

 * Resource Center
 * Blog
 * Marketplace
 * Case Studies
 * News
 * Events
 * Ultimate Guide to CCM
 * Customer Resources
 * Ultimate Guide to Forms Automation
 * Professional Services
 * Building a Business Case for CCM
 * 2024 Benchmark Report


About Us

 * Our Story
 * Leadership Team
 * Careers
 * Security & Trust
 * ESG Commitment


Request a Demo

Contact Us


1-800-986-6810
+44-(0)345-241-2339
+49-681-379-850
+41-41-790-91-92
+61-2-8000-4020


CCM CONSOLIDATION SOLUTIONS


IMPROVE INTERNAL EFFICIENCY THROUGH CCM CONSOLIDATION

ELIMINATE COSTS, REMOVE TECHNICAL DEBT AND REDUCE RISK BY CONSOLIDATING CUSTOMER
COMMUNICATION MANAGEMENT (CCM) APPLICATIONS.

Migration Consultation




REDUCE COSTS AND DRIVE EFFICIENCY WITH CCM CONSOLIDATION

Most organizations have several solutions for managing customer communications
that are specific to channels and departments. But the costs are high. Resources
are wasted on maintenance, managing data integrations, and updating templates
that share the same content.

By consolidating your communications to one enterprise-grade CCM solution,
you'll cut costs, increase efficiency and deliver a more consistent experience.

We've helped countless organizations consolidate their solutions and establish
shared centers of excellence in record time, and we're here to help you too.

Let's Talk!




THE BENEFITS OF CONSOLIDATING CCM APPLICATIONS

Retire Legacy Solutions and Simplify IT Processes
Continuing to use antiquated communication systems requires the use of
overlapping hardware and software management and IT processes. This is all
removed with a centralized, cloud-based CCM solution.
Reduce Risk and Compliance Exposure
Using multiple systems to create and deliver customer communications exposes
your organization to the risk of utilizing non-compliant language, terms, and
disclosures. These concerns are eliminated with a centralized, cloud-based CCM
solution.
Improve Operational Efficiencies
Maintain content, styling, branding, and business logic in one place, instead of
duplicating efforts across multiple systems.
Attract the Right Talent
Finding human capital with the necessary skills to manage and maintain legacy
applications is becoming harder. Attract the right talent with a modern,
user-friendly solution.

Retire Legacy Solutions and Simplify IT Processes
Continuing to use antiquated communication systems requires the use of
overlapping hardware and software management and IT processes. This is all
removed with a centralized, cloud-based CCM solution.
Reduce Risk and Compliance Exposure
Using multiple systems to create and deliver customer communications exposes
your organization to the risk of utilizing non-compliant language, terms, and
disclosures. These concerns are eliminated with a centralized, cloud-based CCM
solution.
Improve Operational Efficiencies
Maintain content, styling, branding, and business logic in one place, instead of
duplicating efforts across multiple systems.
Attract the Right Talent
Finding human capital with the necessary skills to manage and maintain legacy
applications is becoming harder. Attract the right talent with a modern,
user-friendly solution.


"WITH MULTIPLE COMMUNICATIONS AND SYSTEMS SO PREVALENT, [FINANCIAL INSTITUTIONS]
CAN IMPROVE OPERATING EFFICIENCY AND REALIZE COST SAVINGS BY INTEGRATING,
CONSOLIDATING, AND ELIMINATING REDUNDANT CUSTOMER COMMUNICATIONS MANAGEMENT
SYSTEMS."

--Craig Focardi – Principal Analyst at Celent

Read Report


SMARTCOMM: THE CLOUD-NATIVE, NEXT-GENERATION CCM SOLUTION

Automated migration tools speed communication template creation

Swiftly migrate diverse communications from high-volume batch, to on-demand and
interactive content

Pre-built connectors automate integration with your existing systems

Competitor offboarding utilities automate your migration from legacy ccm systems

Built-in content analysis capabilities flag and eliminate any duplicate content

Cloud-native solutions with extensibility future proofs your organization




RESOURCES TO HELP YOU GET STARTED

From planning, building the business case, quantifying the benefits all the way
through to implementation – we’re ready to support your journey to a more
valuable and compliant CCM future.

CASE STUDY

WESTPAC BANKING CORPORATION IMPROVES CCM EFFICIENCY WITH SMARTCOMM

Watch Westpac share how SmartCOMM’s evergreen technology transformed their
communication process.

Watch Case Study >
CASE STUDY

ABN AMRO INSURANCES TRANSFORMS DOCUMENT AUTOMATION

Our solution for document automation in insurance helped ABN AMRO Insurances
streamline document creation, improve journeys, and more.

Read Case Study >
WEBINAR

4 STEPS FOR A PAIN-FREE LEGACY CCM SYSTEM MIGRATION

Explore four key steps to help you prepare for a seamless migration that will
digitally transform your customer communications.

Watch Now >
WHITE PAPER

PLAYING OFFENSE IN A RECESSION: HOW BANKS ARE REDUCING COSTS

Celent gives banks advice on ways to reduce costs in CCM software while
improving digital customer experience.

Read White Paper >
ROADMAP

CCM MIGRATION ROADMAP

Discover how migrating from legacy CCM systems to modern, cloud-based solutions
increases agility and compliance.

Read Roadmap >



Explore More


READY TO START YOUR CCM CONSOLIDATION JOURNEY?

Let us help you quantify the benefits of consolidating your CCM systems with a
customized ROI conversation.

Let’s Talk Consolidation
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