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MAIN NAVIGATION
Check your FICO® ScoreContact us
* PLATFORM
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PLATFORM
* Data Capabilities
* Insight Capabilities
* Action Capabilities
* Outcome Capabilities
* Core Services
* Contextual Processing
Improve the performance of your decisioning applications while seamlessly
and cost-effectively handling real-time and batch scenarios.
* Dataflow
Revolutionize your data-intensive business applications with composable
dataflows that dramatically improve your customer-facing business
decisions.
* External Data Access
Inform your decisions and enrich your insights with signals from
third-party data and other alternative data sources.
* Feature Management
Get more machine learning projects into production by leveraging a shared
library of derived data attributes across your enterprise.
* Analytics & Machine Learning
Deeply understand and predict customer behavior.
* Feature Generation & Profiling
Calculate and serve derived data attributes to more processes, more
analytics, and more decisions to maximize value across your organization.
* Link Analysis
Find networks of association for a single, unified view of the customer.
Detect suspicious behavior and treat each customer holistically.
* Optimization
Unleash the power of mathematical optimization — use high-performance
solvers to model business problems and calculate the best possible
decision to maximize your desired outcomes.
* Communication
Deploy virtual agents to engage in customer conversations via two-way,
omnichannel interactions anywhere across the customer journey.
* Composition & Orchestration
Choreograph your intelligence to animate customer journeys by weaving
data, insights, and actions into positive, memorable, and valuable moments
in your customers lives.
* Decisions
Make more precise, consistent, and intelligent decisions across your
enterprise with expert control over your decision logic.
* User Interactions
Rapidly build web and mobile experiences with business-friendly, low-code
tools that will delight both your customers and your employees.
* Governance
Enforce overall management of the entire ecosystem so you can move quickly
and with confidence.
* Simulation
Enforce overall management of the entire ecosystem so you can move quickly
and with confidence.
* Testing & Validation
Ensure your configuration drives the desired outcomes by testing and
validating business services across FICO® Platform.
* Visualization
Keep a pulse on your entire decision ecosystem and drill down into KPIs
with real-time, customizable data visualizations.
Data Capabilitiesexpand_more
* Contextual Processing
Improve the performance of your decisioning applications while seamlessly
and cost-effectively handling real-time and batch scenarios.
* Dataflow
Revolutionize your data-intensive business applications with composable
dataflows that dramatically improve your customer-facing business
decisions.
* External Data Access
Inform your decisions and enrich your insights with signals from
third-party data and other alternative data sources.
* Feature Management
Get more machine learning projects into production by leveraging a shared
library of derived data attributes across your enterprise.
Insight Capabilitiesexpand_more
* Analytics & Machine Learning
Deeply understand and predict customer behavior.
* Feature Generation & Profiling
Calculate and serve derived data attributes to more processes, more
analytics, and more decisions to maximize value across your organization.
* Link Analysis
Find networks of association for a single, unified view of the customer.
Detect suspicious behavior and treat each customer holistically.
* Optimization
Unleash the power of mathematical optimization — use high-performance
solvers to model business problems and calculate the best possible
decision to maximize your desired outcomes.
Action Capabilitiesexpand_more
* Communication
Deploy virtual agents to engage in customer conversations via two-way,
omnichannel interactions anywhere across the customer journey.
* Composition & Orchestration
Choreograph your intelligence to animate customer journeys by weaving
data, insights, and actions into positive, memorable, and valuable moments
in your customers lives.
* Decisions
Make more precise, consistent, and intelligent decisions across your
enterprise with expert control over your decision logic.
* User Interactions
Rapidly build web and mobile experiences with business-friendly, low-code
tools that will delight both your customers and your employees.
Outcome Capabilitiesexpand_more
* Governance
Enforce overall management of the entire ecosystem so you can move quickly
and with confidence.
* Simulation
Enforce overall management of the entire ecosystem so you can move quickly
and with confidence.
* Testing & Validation
Ensure your configuration drives the desired outcomes by testing and
validating business services across FICO® Platform.
* Visualization
Keep a pulse on your entire decision ecosystem and drill down into KPIs
with real-time, customizable data visualizations.
Core Services
* CUSTOMER LIFECYCLE
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Home / Support
SUPPORT
FICO SUPPORT IS COMMITTED TO PROVIDING ACCURATE AND PROFESSIONAL TECHNICAL
SERVICE FOR FICO SOFTWARE SOLUTIONS.
GENERAL SUPPORT
GLOBAL SUPPORT CENTER
Our Global Support Center is available 24 hours a day, 7 days a week to provide
support to clients with an active maintenance contract for their FICO Solutions.
All Severity 1 and Severity 2 production down issues must be submitted by
telephone. For other severity issues, the preferred channel is our Online
Support portal where clients can submit, review and update their cases. In
addition, the portal offers knowledge article suggestions while submitting a
case and access to all knowledge articles for review. Alternatively, cases may
be submitted by sending an email to our global Support Center
at support@fico.com.
ONLINE:
support.fico.com
PRODUCT SUPPORT EMAIL:
support@fico.com
NORTH AMERICA
Telephone: +1-877-4FI-SUPP
(+1-877-434-7877)
SOUTH AMERICA
Telephone: +1-651-765-3550
Brazil (toll free): 0800-761-1942
Argentina (toll free): 0800-666-1817
Chile (toll free): 800-914-312
Colombia (toll free): 01800-518-2920
Mexico (toll free): 800-681-8035
Peru (toll free): 0800-78723
Dominican Republic (toll free): 1 (829) 200-1125
Costa Rica (toll free): 0800-542-5583
EUROPE, MIDDLE EAST, AFRICA
Telephone: +44-208-164-1020
UK (toll free): 0800-0152-153
South Africa (toll free): 0800-996-153
ASIA, AUSTRALIA
Telephone: +1-651-765-3550
China: 400-120-4028
Japan: 81-3-4590-7149
Korea: (toll free) 080-870-1614
Australia (toll free): 1-800-119-341
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India: +91 8071 279 212
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Malaysia: 60 3-9212-1687
Thailand: (toll free) +66 1800-014-702
QUICK LINKS
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On-Premises Support Level by Software Release
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MYFICO SUPPORT
Consumer Inquiries: 1-800-319-4433
Online: myFICO Support Center
OTHER FICO OFFERINGS
FICO® SCORE SUPPORT
This password-protected site is reserved for the users of FICO® scores and other
credit bureau-based solutions. The site includes various support tools such as
validation charts, product descriptions and other support material. If you would
like access to this site, and do not have a login and password, please contact
us at: scoresupport@fico.com.
CREDIT BUREAU SCORES PRODUCTS
This password-protected site is reserved for the users of FICO® scores and other
credit bureau-based solutions. The site includes various support tools such as
validation charts, product descriptions and other support material. If you would
like access to this site, and do not have a login and password, please contact
us at: scoresupport@fico.com.
*Consumer inquiries should be directed to myFICO Support Center or
1-800-319-4433.
TAKE THE NEXT STEP
Connect with FICO for answers to all your product and solution questions. We
look forward to hearing from you.
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