feedback.themerex.net
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Submission: On July 05 via automatic, source certstream-suspicious — Scanned from DE
Submission: On July 05 via automatic, source certstream-suspicious — Scanned from DE
Form analysis 1 forms found in the DOM
<form autocomplete="off" class="c-form">
<div class="c-form-field">
<div class="relative flex flex-x"><input class="c-input" id="input-title" type="text" tabindex="-1" maxlength="100" placeholder="Enter your suggestion here..." value=""></div>
</div>
</form>Text Content
PLEASE ENABLE JAVASCRIPT This website requires JavaScript, please enable and reload the page. THEMEREX Sign in We'd love to hear what you're thinking about. What can we do better? This is the place for you to vote, discuss and share ideas. Powered by Fider View Trending 1 License problem 1 I can't update my template, the license is connected to the test subdomain and I forgot to disconnect it, and I no longer have access to the subdomain because I have deleted it, how can I make it activate my license on my main domain? 1 Poor Customer Service & Lack of Support. 2 This is the second time in five years that I've purchased a theme from Envato ($99.00 US) and received a theme missing all the necessary elements to install and launch the theme successfully. In Envato's world, they're not responsible for anything. Go Daddy has been equally unhelpful. N... 1 Integration Issue with Insurance Software Tool Plugin 2 Hello, I'm trying to integrate an Insurance Software Tool with a plugin on my website developed by ThemeREX. However, I'm encountering some issues with the integration process. The plugin doesn't seem to communicate properly with the Insurance Software Tool, and the features are not work... 1 purchase code failure 1 My purchase code no longer works. I'm assuming this is because I had too many issues with the Pixefy theme and had to completely wipe and restart a wordpress instance and now it thinks it's associated with a non-existent word press install. Frustrating that I can't go online and see wh... 1 Not solving our issue 9 The helpdesk is not solving our issue, a repeating problem since more than 8 weeks about an empty ShopPage in their theme. It's ThemeRex Addons that is causing this issue, but they cannot solve it. 3 Very good quality and customer service. 1 I am impressed with your themes, guys! Keep up the good work. Our studio is creating websites exclusively using your themes. Waiting for new updates and features in your framework! The most recent AI additions were awesome! Thank you! 2 Great themes and support I have used many themes, but ThemeREX themes are the best! They offer amazing design and lots of features and tools to create the website of your dream. I am really happy the way support team responds - they are fast, knowledgeable and super helpful. Highly recommended! 2 The best support I've ever experienced I am incredibly grateful for your exceptional support. Your commitment to excellent customer service is evident, and I am truly fortunate to have you as support on the theme. I really appreciate it! 2 Awesome design and outstanding support Modern, fast, and professional themes that were really easy to set up. Wonderful and very fast support service. You guys rock! 2 The excellent job of the Custom Studio Just wanted to say thanks for the excellent job on our recent project. Your professionalism and understanding were top-notch, and I'm really happy with the results. I'll definitely be reaching out for future projects and will recommend your services to others. 😊 Thanks again! 1 Bad Support 1 I am trying to fix a problem and i have spoken 6 times with a girl called Mira who is struggling to open a link a see that "there is an error". Any "Services" pages has error. And she cant even see it. Very bad support. 1 Very fast and excellent support I had a couple of customization questions. All of which were answered very well and fast. Thanks a lot. 1 The AI Bot in Support is Not Helpful 1 The AI Bot in support is not helpful at all. Completely irrelevant response. Still waiting for responses to all my tickets. Not sure why it is taking so long. 1 Support System 1 There should be some other way to get simple support besides continually "buying" it. Even a forum where users can post questions that other users answer would be very helpful. I have one simple question and I'm not willing to pay for support just to get this one simple question answer... 1 It would be good to have a "structure tree" of theme, no idea 1 It's hard enough to get your head around this theme without bursting veins, I've been battling this theme for three days now with no joy, poor documentation and re install theme four times. Yes, I've been programing since 1983 for my work. But this is not my idea of simple 1 Need to improve customer service 1 Customer service was exceptional with Emily, but since Emily is not the one answering the requests, it is taking 3 requests for the issue to get help with. 1 The worst support I've ever experienced 1 Bought the theme during weekend for a project. Had issues with the theme not working properly and I raised ticket. No reply, they said only will reply Mon - Fri. Then waited till Monday, and received the reply from the support team on Monday and within their preferred time zone. And they only repl... Powered by Fider