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WELCOME TO THE SPRINKLR COMMUNITY


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CONVERSATIONS

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REPORTING DATA PARITY


S

Sara Westland



27 days

 ago



53 views

Sara Westland responded 

18 days

 ago

Hi All,I've been using Sprinklr for about 8 years now and something that has
always been an issue has been data parity in reporting. What metrics are you
using to reporting on social performance that are on par with what you see on
the native platforms? I am specifically looking for a comprehensive

Sprinklr Social
Measurement

Data

API

Metric/Filter

user experience

Reporting

reporting export

Analyze

3

4

53

0

MESSAGE CHARACTERS COUNT


E

Enrica Russo



27 days

 ago



14 views

Gustavo X responded 

7 days

 ago

Hi! Is there a way to filter messages in a query that have a number of words or
characters greater or less than a certain value? With this operator
messageCharCount, I can only select messages that have that specific value.Thank
youEnrica

Sprinklr Insights
Metric/Filter

2

4

14

0

INSTAGRAM THREADS SOCIAL LISTENING


M

Maria A



28 days

 ago



17 views

Jay Elango responded 

27 days

 ago

Hi there, I'm Maria. Is there a way to include Instagram threads on the Social
Listening tool? It seems not to be available.

Sprinklr Social
Metric/Filter

4

1

17

0

ISSUES WITH SPRINKR SUPPORT BEING UNHELPFUL/TEDIOUS


P

Pippa Bowen



13 days

 ago



23 views

Jeremy C responded 

12 days

 ago

Does anyone else have tips when working with the generic Sprinklr Support team?
Recently it feels like every time I raise an issue they ask to schedule a call
where I literally just say what I said in the email and open the links I sent in
the original email. I'm already sending everything that's re

Sprinklr Champions
Customer Service

error

support

2

3

23

0

TOTAL ENGAGEMENT TREND


A

Aryan Ashoori



8 days

 ago



10 views

Sprinklr's Community responded 

6 days

 ago

Hey all, I'm trying to build a Total Engagement Trend custom metric: "TikTok
Total Engagement Trend" + "Facebook Post Engagements Trend" + "Instagram
Business Post Engagement Trend" + "LinkedIn Total Engagement Trend" + "X Total
Engagements Trend"+ YouTube Engagement Trend Some of thes

Sprinklr Social
Custom Metrics

Reporting

YouTube

2

2

10

0

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Jul 24

9PM




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 * Telecommunication
 * Travel & Hospitality

Teams

 * Marketing
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Company

 * Our Story
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Support

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Resources

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Social Media Topics

 * Social Listening Guide
 * Social Media Monitoring
 * Social Media Management

Customer Service Topics

 * CCaaS Guide
 * Customer Service
 * Contact Center AI (CCAI)

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