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https://www.egain.com/digital-engagement-knowledge-ai/?utm_source=1on1&utm_medium=email&utm_campaign=gartner-acio&utm_...
Submission: On December 20 via api from US — Scanned from DE
Submission: On December 20 via api from US — Scanned from DE
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* Products
* COLLABORATION
* eGain CallTrack
* eGain Chat
* eGain Virtual Assistant
* eGain ClicktoCall
* eGain Cobrowse
* eGain Mail
* eGain Conversation Hub
* eGain Notify
* eGain Offers
* eGain Social
* INSIGHT
* eGain Analytics Hub
* eGain IVR Analytics
* KNOWLEDGE + AI
* eGain Knowledge Hub
* eGain Knowledge for Contact Centers
* eGain Knowledge for Self-Service
* eGain Virtual Assistant
* eGain Virtual Assistant for Agents
* eGain Sales Advisor
* SERVICES
* eGain Consulting
* eGain University
* MORE
* eGain Cloud AlwaysOn
* EDITIONS
* eGain for Amazon Connect
* eGain Analytics for Amazon Connect
* eGain for Cisco
* eGain for Avaya
* eGain for Salesforce
* eGain Knowledge Hub for Adobe Experience Manager
* eGain Knowledge Hub for Five9
* eGain Knowledge Hub for Genesys
* eGain Knowledge Hub for SAP
* eGain Knowledge Hub for ServiceNow
* eGain for Apple Business Chat
* eGain for Google’s Business Messages
* eGain for Microsoft Dynamics CRM
* eGain Mobile
* Solutions
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* Financial Services
* Government
* Health Care
* Insurance
* Outsourcers
* Retail
* Telecom
* Travel & Hospitality
* Utilities
* ORGANIZATIONS
* Contact Centers
* eCommerce
* eService
* Helpdesks
* IT
* Marketing
* EDITIONS
* eGain SmartIVR
* eGain Telehealth
* eGain Virtual Financial Coach
* Resources
* LIBRARY
* Articles
* Blogs
* Research
* Videos
* White Papers
* Customer Success
* CUSTOMER COMMUNITY
* eGain Community
* eGain Support Portal
* PARTNER COMMUNITY
* eGain Econet Portal
* TOPICS
* Chat
* Cloud Software
* Customer Service Software
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* Knowledge Management
* Knowledge Management System
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* CUSTOMERS
* Customer Success
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* Analyst Recognition
* Awards
* Support
* CUSTOMER COMMUNITY
* eGain Community
* eGain Support Portal
* eGain Managed Services
* Partners
* PARTNER COMMUNITY
* eGain Econet Portal
* eGain Community
* Partner Locator
* SOLUTIONS
* eGain for Amazon Connect
* eGain Analytics for Amazon Connect
* eGain for Cisco
* eGain for Avaya
* eGain for Salesforce
* eGain for Apple Business Chat
* eGain for Google’s Business Messages
* eGain for Microsoft Dynamics CRM
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* eGain for Amazon Connect
* eGain Analytics for Amazon Connect
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* eGain for Avaya
* eGain for Salesforce
* eGain Knowledge Hub for Adobe Experience Manager
* eGain Knowledge Hub for Five9
* eGain Knowledge Hub for Genesys
* eGain Knowledge Hub for SAP
* eGain Knowledge Hub for ServiceNow
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* eGain for Google’s Business Messages
* eGain for Microsoft Dynamics CRM
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* Home/
* Premier IT analyst firms continue to recognize eGain for AI and
knowledge-powered digital engagement
HOME
PREMIER IT ANALYST FIRMS CONTINUE TO RECOGNIZE EGAIN FOR AI AND
KNOWLEDGE-POWERED DIGITAL ENGAGEMENT
EARLY IN 2020, FORRESTER GAVE US THE TOP RATING FOR “CURRENT OFFERING” (THAT IS,
PRODUCT) IN ITS 2020 NEW WAVE ON DIGITAL-FIRST CUSTOMER SERVICE.
THE TREND CONTINUES!
* More recently, in their 2020 Now Tech report on knowledge management
solutions for customer service, they rated us as a “specialist” in knowledge
management, which, they say, have “best-in-breed AI-fueled capabilities.”
* This is on the heels of another premier analyst giving us the top rating on
the total score for digital engagement, knowledge management, and automated
engagement.
* Over the years, we have been recognized repeatedly for our capabilities in
digital customer service by big and boutique analysts alike, including many
years of being a leader in the Gartner Magic Quadrant for web customer
service.
The feathers in our cap are so numerous that even they are starting to feel
heavy, but we don’t mind!
Are we surprised? No. After all, we are a pioneer in digital engagement, AI, and
knowledge, delivering award-winning solutions in this space for a couple of
decades now. Over time, we have loaded our products with rich capabilities that
deliver quick value out of the box. No expensive and time-consuming programming
and customization projects needed!
Here are some recent examples of transformational business value that we have
delivered.
TELCO GIANT
* 50% improvement in agent speed-to-competency
* 37% improvement in First-Contact Resolution
* 30-point improvement in Net Promoter Score
* Across 10,000 agents and associates in ~600 retail stores!
CONTACT US
FAST-GROWTH SAAS PROVIDER
* 67% improvement in time to answer
* 62% improvement in consistency of answers
* 35% improvement in finding the right answer
GLOBAL BANK
* 67% reduction of average handle time
* 60% reduction in agent training time
FINANCIAL SERVICES GIANT
* Up to 81% deflection of incoming calls with chatbots deployed in multiple
organizations
ICONIC RETAILER
* 45% deflection of incoming calls with chatbot
Plus, we have built up domain expertise for delivering successful business
deployments, having solved thousands of complex corner cases for the most
demanding enterprise clients. We also offer zero-risk, zero-charge piloting
models like no one else. Here is one example. There are other reasons, too, but
we won’t list all of them here!
WANT TO GET GOING ON DIGITAL-FIRST CUSTOMER ENGAGEMENT AUTOMATION?
CONTACT US
FOR DIGITAL-FIRST CUSTOMER ENGAGEMENT AUTOMATION
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