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 * Account Types arrow_back Back to Main Menu
   * Overview
   * Brokerage
   * Retirement
   * Core Portfolios
   * Managed Portfolios
   * Small Business
   * Bank
 * Investment Choices arrow_back Back to Main Menu
   * Overview
   * Stocks
   * Options
   * Mutual Funds
   * ETFs
   * Futures
   * Bonds and CDs
   * Prebuilt Portfolios
   * IPO / New Issues
 * New to Investing
 * Trading arrow_back Back to Main Menu
   * Overview
   * Platforms
   * Margin Trading
   * Execution Quality
 * Pricing and Rates
 * Knowledge arrow_back Back to Main Menu
   * Overview
   * Investing Basics
   * Advanced Trading
   * Retirement Planning
   * Tax Planning
   * Morgan Stanley Thought Leadership
   * Market News
   * Thematic Investing
   * Events
   * Life Stages
 * Banking
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PLEASE UPGRADE YOUR BROWSER

E*TRADE uses features that may not be supported by your current browser and
might not work as intended. For the best user experience, please use an updated
browser.


SECURITY CENTER

 

Your account security is important to us. In addition to the ways your assets
are protected, the E*TRADE Complete Protection Guarantee means you're not liable
for unauthorized use of your account, and we'll never sell your personal
information. Period.


HOW WE WORK TO HELP SECURE YOUR ACCOUNT

We use security measures such as encryption, firewalls, and dedicated fraud
protection teams, and we offer multi-factor authentication to help secure your
account.


FRAUD PROTECTION

We’ll cover any loss that results from the unauthorized use of our brokerage,
banking, or lending services.1


PRIVACY PROTECTION

We will not sell your personal information to third parties or marketers for any
purpose. See our Privacy Statement to learn more.


ENCRYPTION AND NETWORK DEFENSES

Our layered defense systems and encryption help protect your personal
information.


TWO-FACTOR AUTHENTICATION

This extra layer of security requires two separate forms of identification each
time you log on to your account. See how it works


SECURITY ALERTS

Get instant notifications for transactions in your account, as well as stock,
news, and portfolio alerts. To ensure prompt access, we recommend that you set
your delivery preferences to receive your alerts via email. If we suspect your
account has been the target of fraud, we'll send you a high-priority security
alert.


TAKE THESE ADDITIONAL STEPS TO PROTECT YOURSELF:

 * Your E*TRADE logon
 * Mobile devices
 * Your identity
 * Personal computers


YOUR E*TRADE LOGON

 * Passwords must contain a combination of numbers, uppercase characters, and
   lowercase characters (special characters are also allowed)
 * Passwords should not contain names, common words, or numerical sequences
   (e.g., 111, 123, ETRADE123)
 * Ensure that your E*TRADE username and password differ from those you use for
   other online accounts and change your password periodically
 * Avoid using sensitive personal information (such as your Social Security
   number) as your username
 * While we may contact you about your account, we will never ask for your
   password. Never share your password.
 * Always log out of your account and close your browser after each session


MOBILE DEVICES

 * Malicious software isn't just for computers. Make sure you download
   applications from trusted sources.
 * Keep your operating system up to date to ensure the highest level of
   protection
 * Exercise caution when using wireless internet, especially at coffee shops,
   hotels, and other free Wi-Fi hotspots


YOUR IDENTITY

 * Review your account statements regularly to ensure that there is no
   unauthorized activity 
 * Enroll in Electronic Document Delivery to have your account statements and
   trade confirmations in a secure location to eliminate the possibility of mail
   theft
 * Review your credit reports regularly. Visit annualcreditreport.com to request
   a free annual credit report.
 * Limit carrying any unnecessary credit cards or your Social Security card
 * Be careful when providing personal, private, and payment information online
   and on social networks


PERSONAL COMPUTERS

 * Protect your computer by using an internet security suite such as anti-virus
   and malware detection software  
 * Be suspicious of email attachments from unknown sources, as well as emails
   that convey a sense of urgency, asking you to click links or download
   attachments. Instead of clicking links in emails, you can always go directly
   to an organization's website by typing its address into your browser.
 * Verify the legitimacy of emails by calling the sending organization directly
   through a trusted contact number before you click links or open attachments
 * Consider using a dedicated computer for your online banking and trading

REPORT A SECURITY CONCERN

Contact us immediately if:

 * You suspect that you are a victim of identity theft or fraud
 * You receive a fraudulent email that looks like it is from E*TRADE or one of
   our affiliated companies

To report a security fraud concern:

 1. Call Customer Service at 800-387-2331

To report a website vulnerability, please go to Responsible Disclosure.

CONTACT US 24 HOURS A DAY

E*TRADE Securities or Morgan Stanley Private Bank

800-387-2331

From outside the US +1 678 624 6210

 * Privacy Statement
 * Security Statement
 * Identity Verification Process

ADDITIONAL RESOURCES

 * U.S. Department of Homeland Security. Tips for maintaining cyber security.
 * Internet Crime Complaint Center. How to file an internet crime complaint.
 * Federal Trade Commission. Information on ID theft, privacy, and security.
 * Annualcreditreport.com. Request a free annual credit report.
 * Protect Your Mobile Device. Tips for protecting your mobile device
 * Secure Passwords. Resource discussing secure password authentication


INFORMATION ABOUT TRACKING TECHNOLOGIES:

Learn how we use web technologies to deliver more relevant content. Information
about tracking technologies

Please note: These suggestions are intended to assist you in protecting yourself
and should not be implied to cover all your protection needs.
Links to external web pages are for your convenience and do not serve as
endorsements.


LEARN MORE ABOUT ONLINE SECURITY

Our knowledge section has info to get you up to speed and keep you there.

SIDESTEP SOCIAL ENGINEERING SCAMS

Learn about common social engineering scams you may encounter and ways to help
prevent them.
Read more arrow_forward

PROTECTING ELDERS FROM FINANCIAL ABUSE

Learn how to help protect you or your loved ones from common elder abuse scams.
Read more arrow_forward
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ABOUT US 

 * Company Overview
 * Investor Relations
 * Newsroom
 * Careers
 * Privacy
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 * Accessibility at E*TRADE

SERVICE 

 * Contact Us
 * FAQs
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QUICK LINKS 

 * Open An Account
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 * Site Map

CONNECT WITH US

phone 800-387-2331

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 1. For Brokerage Services: E*TRADE Securities will restore to your account cash
    and/or shares of securities equal to the amount of cash and/or shares of
    securities in your account at the time of any unauthorized activity. "Loss"
    does not include any tax consequences. Any unauthorized trades will be
    reversed and positions will be reinstated. 
    
    For Lending Services: "Loss" is defined as an increase in the outstanding
    account balance at the time of unauthorized use and any additional interest
    accrued as a result.

Securities products offered by E*TRADE Securities LLC (ETS), Member SIPC or
Morgan Stanley Smith Barney LLC (MSSB), Member SIPC. Investment advisory
services offered by E*TRADE Capital Management, LLC (ETCM) or MSSB. Commodity
futures and options on futures products and services offered by E*TRADE Futures
LLC, Member NFA. Stock plan administration solutions and services offered by
E*TRADE Financial Corporate Services, Inc. Banking products and services are
provided by Morgan Stanley Private Bank, National Association, Member FDIC. All
entities are separate but affiliated subsidiaries of Morgan Stanley.

Throughout 2023, ETS and ETCM will be transitioning existing clients to MSSB.
Learn more about this transition. 

System response and account access times may vary due to a variety of factors,
including trading volumes, market conditions, system performance, and other
factors.

Statement of Financial Condition | About Asset Protection | Account Agreements
and Disclosures | Quarterly 606 Report | Business Resiliency Plan

©2023 E*TRADE from Morgan Stanley. All rights reserved. E*TRADE Copyright Policy



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