support.microsoft.com Open in urlscan Pro
23.35.236.112  Public Scan

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Text Content

Table of contents
×
Work or school accounts
Overview
 * Overview

Microsoft Authenticator App
 * Download and install Authenticator
 * Set up verification codes in Authenticator app
 * Add non-Microsoft accounts to Authenticator
 * Add Microsoft accounts to Authenticator
 * Add work or school accounts to Authenticator
 * Authenticator for Android in China
 * Back up and recover account credentials
 * Common problems with Authenticator
 * Import passwords into Authenticator
 * Manually add an account to Authenticator
 * Sign in with Authenticator

Two-step verification
 * Change two-step verification settings
 * Common problems with two-step verification for work or school accounts
 * Manage app passwords for two-step verification
 * Set up a mobile device as a two-step verification method
 * Set up an office phone as a two-step verification method
 * Set up an authenticator app as a two-step verification method
 * Work or school account sign-in blocked by tenant restrictions
 * Sign in to your work or school account with two-step verification

My Staff portal
 * Manage front line users with My Staff

My Account portal
 * My Account portal for work or school accounts
 * Change your work or school account password
 * Find the administrator for your work or school account
 * Change work or school account settings in the My Account portal
 * Manage organizations for a work or school account
 * Manage your work or school account connected devices
 * Switch organizations in your work or school account portal
 * Search your work or school account sign-in activity
 * View work or school account privacy-related data

Security Info portal
 * Sign in using two-step verification or security info
 * Create app passwords in Security info (preview)
 * Set up a phone call as your verification method
 * Set up a security key as your verification method
 * Set up an email address as your verification method
 * Set up security questions as your verification method
 * Set up text messages as a phone verification method
 * Set up the Authenticator app as your verification method
 * Set up Security info from a sign-in page

Devices
 * Join your Windows device to your work or school network
 * Register your personal device on your work or school network
 * Troubleshooting the "You can't get there from here" error message

My Apps portal
 * Organize apps using collections in the My Apps portal
 * Sign in and start apps in the My Apps portal
 * Edit or revoke app permissions in the My Apps portal
 * Troubleshoot problems with the My Apps portal
 * Update your Groups info in the My Apps portal

Password reset
 * Set up password reset verification for a work or school account
 * Reset your work or school password using security info



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Table of contents
Work or school accounts
Overview
 * Overview

Microsoft Authenticator App
 * Download and install Authenticator
 * Set up verification codes in Authenticator app
 * Add non-Microsoft accounts to Authenticator
 * Add Microsoft accounts to Authenticator
 * Add work or school accounts to Authenticator
 * Authenticator for Android in China
 * Back up and recover account credentials
 * Common problems with Authenticator
 * Import passwords into Authenticator
 * Manually add an account to Authenticator
 * Sign in with Authenticator

Two-step verification
 * Change two-step verification settings
 * Common problems with two-step verification for work or school accounts
 * Manage app passwords for two-step verification
 * Set up a mobile device as a two-step verification method
 * Set up an office phone as a two-step verification method
 * Set up an authenticator app as a two-step verification method
 * Work or school account sign-in blocked by tenant restrictions
 * Sign in to your work or school account with two-step verification

My Staff portal
 * Manage front line users with My Staff

My Account portal
 * My Account portal for work or school accounts
 * Change your work or school account password
 * Find the administrator for your work or school account
 * Change work or school account settings in the My Account portal
 * Manage organizations for a work or school account
 * Manage your work or school account connected devices
 * Switch organizations in your work or school account portal
 * Search your work or school account sign-in activity
 * View work or school account privacy-related data

Security Info portal
 * Sign in using two-step verification or security info
 * Create app passwords in Security info (preview)
 * Set up a phone call as your verification method
 * Set up a security key as your verification method
 * Set up an email address as your verification method
 * Set up security questions as your verification method
 * Set up text messages as a phone verification method
 * Set up the Authenticator app as your verification method
 * Set up Security info from a sign-in page

Devices
 * Join your Windows device to your work or school network
 * Register your personal device on your work or school network
 * Troubleshooting the "You can't get there from here" error message

My Apps portal
 * Organize apps using collections in the My Apps portal
 * Sign in and start apps in the My Apps portal
 * Edit or revoke app permissions in the My Apps portal
 * Troubleshoot problems with the My Apps portal
 * Update your Groups info in the My Apps portal

Password reset
 * Set up password reset verification for a work or school account
 * Reset your work or school password using security info


CHANGE YOUR TWO-STEP VERIFICATION METHOD AND SETTINGS

After you set up your security verification methods for your work or school
account, you can update any of the related details, including:

 * Default security verification method

 * Security verification method details, like your phone number

 * Authenticator app setup or deleting a device from the authenticator app


USING THE ADDITIONAL SECURITY VERIFICATION PAGE

If your organization provided you with specific steps about how to turn on and
manage your two-factor verification, you should follow those instructions first.
Otherwise, you can get to your security verification method settings from
the Additional security verification page.

Note: If what you're seeing on your screen doesn't match what's being covered in
this article, it means that either your administrator has turned on the Security
info (preview) experience or that your organization provides your own custom
portal. For more information about the new security info experience,
see Security info (preview) overview. For more information about your
organization's custom portal, you must contact your organization's Help desk.


TO GET TO THE ADDITIONAL SECURITY VERIFICATION PAGE

You can follow this link to open the Additional security verification page. You
can also get to the Additional security verification page by following these
steps:

 1. Sign in to the My Apps portal.

 2. Select your account name in the top right, then select profile.

 3. Select Additional security verification.
    
    

Note: For information about using the App passwords section of the Additional
security verification page, see Manage app passwords for two-factor
verification. App passwords should be used only for apps that don't support
two-factor verification.


CHANGE YOUR DEFAULT SECURITY VERIFICATION METHOD

After you sign in to your work or school account with your user name and
password, you'll automatically be presented with your chosen security
verification method. Depending on your organization's requirements, this can be
a notification or verification code through an authenticator app, a text
message, or a phone call.

If you decide that you want to change the default security verification method
you're using, you can do it from here.

 1. From the Additional security verification page, select the method to use
    from the What's your preferred option list. You'll see all of the options,
    but you can select only the ones that are made available to you by your
    organization.
    
    * Notify me through app: You'll be notified through your authenticator app
      that you have a waiting verification prompt.
    
    * Call my authentication phone: You'll get a phone call on your mobile
      device, asking you to verify your information.
    
    * Text code to my authentication phone: You'll get a verification code as
      part of a text message on your mobile device. You must enter this code
      into the verification prompt for your work or school account.
    
    * Call my office phone: You'll get a phone call on your office phone, asking
      you to verify your information.
    
    * Use verification code from app: You'll use your authenticator app to get a
      verification code you'll type into the prompt from your work or school
      account.

 2. Select Save.


ADD OR CHANGE YOUR PHONE NUMBER

You can add new phone numbers, or update existing numbers, from the Additional
security verification page. Microsoft strongly recommends that you add a
secondary phone number to help prevent being locked out of your account if your
primary phone is lost or stolen, or if you get a new phone and no longer have
your original, primary phone number.


TO CHANGE YOUR PHONE NUMBERS

 1. From the How would you like to respond? section of the Additional security
    verification page., update the phone number information for
    your Authentication phone (your primary mobile device) and your Office
    phone.

 2. Select the box next to the Alternate authentication phone option, and then
    type in a secondary phone number where you can receive phone calls if you
    can't access your primary device.

 3. Select Save.


ADD A NEW ACCOUNT TO THE MICROSOFT AUTHENTICATOR APP

You can set up your work or school account on the Microsoft Authenticator app
for Android or iOS.

If you already set up your work or school account in the Microsoft Authenticator
app, you don't need to do it again.

 1. From the How would you like to respond? section of the Additional security
    verification page, select Set up Authenticator app.
    
    

 2. Follow the on-screen instructions, including using your mobile device to
    scan the QR code, and then select Next. You'll be asked to approve a
    notification through the Microsoft Authenticator app, to verify your
    information.

 3. Select Save.


DELETE YOUR ACCOUNT OR DEVICE FROM THE MICROSOFT AUTHENTICATOR APP

You can delete your account from the Microsoft Authenticator app, and you can
delete your device from your work or school account. Typically you delete your
device to permanently remove a lost, stolen, or old device from your account,
and you delete your account to try to fix some connection issues or to address
an account change, such as a new user name.


TO DELETE YOUR DEVICE FROM YOUR WORK OR SCHOOL ACCOUNT

 1. From the How would you like to respond? section of the Additional security
    verification page, select Set up Authenticator app.

 2. Select Save.


TO DELETE YOUR ACCOUNT FROM THE MICROSOFT AUTHENTICATOR APP

From the Microsoft Authenticator app, select the Delete button next to the
device you want to delete.


TURN ON TWO-FACTOR VERIFICATION PROMPTS ON A TRUSTED DEVICE

Depending on your organization settings, you may see a check box that says
"Don't ask again for n days" when you perform two-factor verification on your
browser. If you've selected this option to stop two-factor verification prompts,
and then you lose your device or your device is potentially compromised, you
should turn two-factor verification prompts back on to help protect your
account. You must turn the prompts on for all of your devices at the same time.
Unfortunately, you can't turn the prompts back on for only a specific device.


TO TURN TWO-FACTOR VERIFICATION PROMPTS BACK ON FOR YOUR DEVICES

From the Additional security verification page, select Restore multi-factor
authentication on previously trusted devices. The next time you sign in on any
device, you'll be prompted to perform two-factor verification.


NEXT STEPS

 * Manage app passwords for two-factor verification for any apps that don't
   support two-factor verification.

 * Solve common problems with two-factor verification


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