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URL:
https://www.talentsmarteq.com/contact/
Submission: On July 10 via api (July 10th 2024, 8:20:53 pm UTC) from CA — Scanned from CA

Form analysis
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Text Content

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* EQ Info Download
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* ABOUT
* About EQ
* About TalentSmartEQ
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* ABOUT
* About EQ
* About TalentSmartEQ
* What Our Clients Say
* Project EQ
* SOLUTIONS
* Solutions
* Mastering EQ
* EQ in Action
* Mastering EQ for Teams
* EQ in Policing
* Assessments
* eLearning
* Coaching
* WORK WITH US
* Work With Us
* EQ Certification
* On-Site Training
* Keynotes & Executive Sessions
* Assessment Services
* EVENTS
* Events
* Train The Trainers
* Webinars
* Live Discussions
* RESOURCES
* Resources
* Articles
* Case Studies
* EQ Trends
* Books
* Shop
* CONTACT

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Thank you for contacting us. Please review the FAQs below.
If your question is not answered, please let us know how we can help:

I AM INTERESTED IN EQ TRAINING FOR MY ORGANIZATION
I NEED HELP WITH SOMETHING ELSE

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FREQUENTLY ASKED QUESTIONS

My passcode is damaged or missing. What should I do?

If you have a physical copy of any of our books and your passcode is unreadable
or damaged, please email a photo of the damaged passcode
to ebook@talentsmart.com, adding the Subject line “Damaged Passcode”. Once email
is received and the details verified, support will be provided, and if
necessary, a replacement code will be sent.

If the envelope with passcode is missing from the back of the book, you have
received a used copy . Please contact the retailer you purchased from to either
return the book or request a replacement passcode. If the retailer will not
issue you a replacement passcode, you may purchase an ebook through Amazon
Kindle or VitalSource and a new code will be provided.

What if I cannot find my passcode?

If this is a physical copy of the book, there should be an envelope located in
the back of the book. There will be a code in the envelope along with additional
instructions to take your online test. If your book has a foiled box, then your
code is underneath. Gently scratch off the foil using a coin, making sure not to
peel it like a sticker. Please use this passcode to take your test and you will
use this same passcode to access your results. You will need this passcode to
take your retest in 6 months.

If you’ve already used your passcode, and need to access your passcode again,
please visit the product you’re looking for and the email address you associated
the code with.

Emotional Intelligence 2.0 : https://www.talentsmarteq.com/eiqb2/passretr.php

Emotional Intelligence Habits :
https://www.talentsmarteq.com/habits/passretr.php

If you made your purchase from Amazon Kindle, Audible, Nook or VitalSource, they
are responsible for issuing the code and will send the passcode in an additional
email after your purchase.

Kindle’s subject line for the email with the passcode is “Your Amazon.com
Promotional Code”

Audible’s subject line for the email with the passcode is “Supporting Documents
for Emotional Intelligence 2.0.”

Please search your SPAM or JUNK folder as these emails can end up in those
inboxes.

For all other e-books not mentioned above, they do not distribute the unique
passcode upon purchase. Please contact the supplier directly.

OTP Is not Valid - What do I do?

To take a book assessment, you will have 2 passcodes. One comes from your book
and one comes after you verify your email address.

First enter your passcode, the book code from the back of your book. Once you
have entered your passcode click “Submit.”

You will be prompted to enter your first, last, and email. Once you have entered
that information click on the “Verify email address” this will send an email to
your inbox that will provide you with your OTP.

If you receive an “Invalid OTP” error, please start the process over without
putting anything into the OTP before selecting “Verify email address.”

For further assistance please email us at assessments@talentsmart.com

How do I take the test if I purchased an e-book copy of Emotional Intelligence
2.0 or Leadership 2.0?

You may access the test with your 10-character passcode by going
to www.talentsmarteq.com/test

If you purchased the Kindle Version

After your Kindle order has been processed, Amazon will send you a follow up
email with your unique passcode included. There is no orange envelope as
described by Kindle, you will receive an email instead.

The subject of the email from Kindle will be “Your Amazon.com Promotional
Code” and would have been sent to the email address you registered with your
Kindle account. Please do a search in your Inbox and Spam folders or search in
your “All Mail” filter to see if you can locate the email. If you cannot find
the email, please contact Amazon Kindle Support at 1-866-216-1072 as they will
be able to resend your passcode. Since your purchase was made through Kindle,
they are responsible for issuing your passcode.

To contact Kindle via phone:
http://www.amazon.com/clicktocall or call 1-866-216-1072

To contact Kindle via chat:
http://www.amazon.com/clicktochat

If you purchased the Audible Version

After your purchase is made via Audible.com, your unique passcode is distributed
by Audible.com and will be sent to the email address you have registered with
Audible.

The subject of that email is: “Supporting Documents for Emotional Intelligence
2.0.” Please do a search in your Inbox and Spam folders to see if you can locate
the email. If you have not received or cannot locate the email, please contact
Audible.com at 1-888-283-5051 as they will be able to resend the email with your
passcode included. Since your purchase was made through Audible, they are
responsible for your passcode.

Audible.com Customer Care:
www.audible.com/mt/contact-us
1-888-283-5051 USA & Canada (24/7 support)
1-973-820-0400 International (24/7 support)

If purchased through VitalSource

Your purchase of Emotional Intelligence 2.0 includes online access to the
Emotional Intelligence Appraisal® test.

Take the EQ Test with your Access Code provided by following the steps below:

1. Retrieve your EQ test “Access Code” in your Bookshelf account’s “Courseware”
2. Copy the “Access Code” to the EQ test, then click on “Visit Website”
3. This will take you to the EQ test website www.TalentSmartEQ.com/test.
4. Once there, click on the “TAKE THE TEST” button
5. Enter your EQ test “Access Code” and click on the “Submit” button to begin
your test.
6. Anytime you want to revisit your test results, return
to www.TalentSmartEQ.com/test, click on the “VIEW MY REPORT” button, and log
in with your passcode.

For all other e-book providers NOT mentioned above, they do not distribute the
unique passcode upon purchase. In order to receive your code, please contact the
supplier directly given your purchase was made from them.

How do I take my "Retest"?

When you purchase Emotional Intelligence 2.0 or Emotional Intelligence Appraisal
– Self Edition Online from our website or one of our verified vendors, you will
gain access to 2 tests: the initial test that we recommend taking before reading
through our book and a retest to track your improvement over time. We recommend
waiting 6 months to complete your retest.

To access your retest, enter your assessment dashboard using one of the below
links based on the product type:

Book Edition – Emotional Intelligence 2.0:
https://www.talentsmarteq.com/eiqb2/welcome1.php

Once in your dashboard, click “Take My Retest”.

Additionally, you will automatically receive an email reminder from
TalentSmartEQ with the direct link to access your retest 6 months after taking
your initial test.

If you have any further questions, you can submit the support ticket by clicking
this link: https://www.talentsmarteq.com/contact/

How do I view my results report?

Log into your portal using the same passcode located in the back of your book.
Click on “View Report” on the right side of the portal. When the report is
available the icon will turn blue. If the icon is grayed out after 30 minutes of
taking the test, please contact our support by emailing
assessments@talentsmart.com or calling us at 858-509-0582 ext 4.

If you have any trouble logging in, please try using a different browser to view
your test results. We also recommend clearing out your internet browser history
or using the incognito/private browsing option.

What do I do if I am trying to take a test or log in to my report and the system
says my email address cannot be found or is incorrect?

Visit: https://www.talentsmarteq.com/access-assessments/ and select the product
report you are trying to view.

If you are still having problems accessing your account, contact our support
team at 858-509-0582 ext 4.

What if I have a used book and need to get a passcode?

TalentSmartEQ recommends trying to return your used copy and repurchasing a
“Brand New” version of the book since each passcode is unique to the book it
comes with.

You can also obtain a passcode by purchasing a digital version of the book from
our online verified vendors, which are Amazon Kindle or Audible. After your
purchase is made, Amazon will supply you with a passcode in a separate email.

What is your refund policy?

Assessments are non-refundable and cannot be exchanged. Unused assessments
expire two years from the date of purchase.

Physical products may be considered for a refund by contacting us within 48
hours of the purchase date if they are unopened and in resale condition. A
restocking fee of 10% will apply per product and shipping fees are not
refundable.

Need more help?

If your question was not answered above and you need additional support, please
email our support team at https://www.talentsmarteq.com/contact or call us
at 858-509-0582 and select from the following menu options:

Menu option # 1: Spanish

Menu option # 2: Products and Services

Menu option # 3: Assessment Services

Menu option # 4: Tech

Menu option # 5: Emotional Intelligence 2.0

Menu option # 6: Billing

CONTACT INFO

ADDRESS :

11526 Sorrento Valley Road
Ste A-2
San Diego, CA 92121

TOLL FREE:

888.818.SMART (US and Canada only)

PHONE:

858.509.0582

FAX:

858.509.0528

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CONTACT INFO

ADDRESS :

11526 Sorrento Valley Road
Ste A-2
San Diego, CA 92121

TOLL FREE:

888.818.SMART (US and Canada only)

PHONE:

858.509.0582

FAX:

858.509.0528

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CONTACT INFO

ADDRESS :

11526 Sorrento Valley Road
Ste A-2
San Diego, CA 92121

TOLL FREE:

888.818.SMART (US and Canada only)

PHONE:

858.509.0582

FAX:

858.509.0528

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TECH SUPPORT FORM 1

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FREQUENTLY ASKED QUESTIONS

My passcode is damaged or missing for Emotional Intelligence 2.0 or Leadership
2.0. What should I do?

If you have a physical copy of either book and your passcode is unreadable or
damaged, please email a photo of the damaged passcode to ebook@talentsmart.com,
adding the Subject line “Damaged Passcode”. Once email is received and the
details verified, support will be provided, and if necessary, a replacement code
will be sent.

What if I cannot find my passcode?

If this is a physical copy of the book, there should be an orange envelope
located in the last two pages of the book. There will be a code in the envelope
along with additional instructions to take your online test. If your book has a
foiled box, then your code is underneath. Gently scratch off the foil using a
coin, making sure not to peel it like a sticker. Please use this passcode to
take your test and you will use this same passcode to access your results. You
will need this passcode to take your retest in 6 months.