community.miro.com Open in urlscan Pro
2600:9000:2490:3c00:18:c707:1580:93a1  Public Scan

Form analysis
3 forms found in the DOM

<form>
  <div class="search-and-filter-wrapper"><span>
      <div class="algolia-search-container" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-2-label">
        <div class="algolia-search-container--empty-input">
          <div class="search-box"><input aria-label="Search" type="search" placeholder="Find solutions, share ideas, and discuss best practices" autocomplete="off" autocorrect="off" autocapitalize="off" class="search-box__input"
              aria-autocomplete="list" aria-labelledby="downshift-2-label" id="downshift-2-input"><button type="submit" aria-label="Enter" class="search-box__submit"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24"
                xmlns="http://www.w3.org/2000/svg">
                <path
                  d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
                  fill="currentColor"></path>
              </svg></button><button type="reset" aria-label="Clear search" class="search-box__reset" style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
                <path
                  d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
                  fill="currentColor"></path>
              </svg></button></div>
        </div>
      </div>
    </span></div>
</form>

GET /search/index

<form method="get" action="/search/index">
  <div>
    <div class="search-and-filter-wrapper"><span>
        <div class="algolia-search-container" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-1-label">
          <div class="algolia-search-container--empty-input">
            <div class="search-box"><input aria-label="Search" type="search" placeholder="Find solutions, share ideas, and discuss best practices" autocomplete="off" autocorrect="off" autocapitalize="off" class="search-box__input"
                aria-autocomplete="list" aria-labelledby="downshift-1-label" id="downshift-1-input"><button type="submit" aria-label="Enter" class="search-box__submit"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24"
                  xmlns="http://www.w3.org/2000/svg">
                  <path
                    d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
                    fill="currentColor"></path>
                </svg></button><button type="reset" aria-label="Clear search" class="search-box__reset" style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
                  <path
                    d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
                    fill="currentColor"></path>
                </svg></button></div>
          </div>
        </div>
      </span></div>
  </div>
</form>

Name: forgotPassword — POST /member/forgotPassword

<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1944787434">
  <div class="js-notification">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="forgotPassword_username"> Username or e-mail </label>
    </div>
    <div class="second">
      <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
    </div>
  </div>
  <div class="form-row first">
    <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send <div class="loader"></div></button>
    <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a>
  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="3S9Gzhy9k-mQWNYuHxh9zjLQ3MlpUwg55lmGsTbNgC0">
</form>

Text Content

This website uses cookies to improve your experience. See our Privacy Policy to
learn more.

Accept


 * Overview
    * 
    * * Community overview
      * Recent discussions
      * Unanswered questions
      * News & Announcements
      * Community welcome guide6
      * General news78
      * Product news133
      * Questions & Ideas
      * Ask the community5320
      * Developer platform and APIs681
      * Wish List10
      * Inspiration
      * Inspiration and connection373
      * Miroverse Templates Challenge17
      * Events116
      * Miroversity forum16

 * Community FAQs
 * News & Announcements
 * Groups
 * Events




 * Create topic
   Login


 * Home
 * Community overview
 * Questions & Ideas
 * Ask the community
 * Q+A Thread: Inactive Teams Deletion

don't miss


Q+A THREAD: INACTIVE TEAMS DELETION

 * 2 months ago
   10 January 2023
 * 24 replies
 * 1776 views

--------------------------------------------------------------------------------

Userlevel 7
+2
 * Manouska
 * Mironeer
 * 68 replies

Hey Community!

Today we sent out an update email to admins of inactive Free and Education plan
teams. If you received this email, have any questions, or need help please ask
us in this thread–– our team is here and happy to help!

xManouska @Miro
2 people like this
Robert Johnson
Soumyadeep Mandal
 * Like
 * Quote
 * Subscribe
 * Share

--------------------------------------------------------------------------------


24 REPLIES

Oldest first
Newest firstBest voted
G

 * Gabriel Bonini de Faria
 * Beginner
 * 3 replies
 * 2 months ago
   11 January 2023

Hello good morning

I just received it in my email but i think it is a mistake because Im not a Miro
inactive user, can you please double check my account, please 

 * Like
 * Quote

--------------------------------------------------------------------------------

Userlevel 7
+11
 * Robert Johnson
 * Volunteer Community Moderator
 * 5066 replies
 * 2 months ago
   11 January 2023

@Gabriel Bonini de Faria - The email was to inform you about a team space that
is inactive, not your Miro account profile.

Perhaps what has happened is that your Miro account profile is a member of more
than one team. Can you please confirm how many team/spaces you can see from your
Miro dashboard? For example, my profile is a member of ten teams:

 

Volunteer Community Moderator
1 person likes this
Henrik Ståhl
 * Like
 * Quote

--------------------------------------------------------------------------------

M

 * MALTAMIRANO
 * New Here
 * 1 reply
 * 2 months ago
   11 January 2023

Hello.

i received as well the inactive mail. Can you help me double check pls? I’m new
at using Miro, and I’m using it daily.

 

thanks team!

L
1 person likes this
L
Lucrecia Wang
 * Like
 * Quote

--------------------------------------------------------------------------------

G

 * Gabriel Bonini de Faria
 * Beginner
 * 3 replies
 * 2 months ago
   11 January 2023

Robert Johnson wrote:

@Gabriel Bonini de Faria - The email was to inform you about a team space that
is inactive, not your Miro account profile.

Perhaps what has happened is that your Miro account profile is a member of more
than one team. Can you please confirm how many team/spaces you can see from your
Miro dashboard? For example, my profile is a member of ten teams:

 

2 

1 person likes this
Robert Johnson
 * Like
 * Quote

--------------------------------------------------------------------------------

S

Userlevel 1
 * saloni verma
 * New Here
 * 3 replies
 * 2 months ago
   11 January 2023

Hi Still I Didn’t Get The Permission How Can I Get The Permission To Active User
For miro 

 * Like
 * Quote

--------------------------------------------------------------------------------

T

 * Tereza Duchová
 * New Here
 * 1 reply
 * 2 months ago
   11 January 2023

Hi there, 

I also have no idea why I¨ve recieved the threatening e-mail, as I’m a very
regular user and pay my membership fees on time :]

As far as I know, I am a member on only  one team, can you please help??

 

Thank you, 
Tereza D.

 

2 people like this
Robert Johnson
Henrik Ståhl
 * Like
 * Quote

--------------------------------------------------------------------------------

D

Userlevel 1
 * Doug Mitchell
 * New Here
 * 3 replies
 * 2 months ago
   11 January 2023

Hello

I got this message as well and am a very active user.  I belong to two teams. 
One team was just active last week. The other, other we used 10 times almost
once a month, in 2022.  I should not have received that email.


Thank you.  Its a great tool and we enjoy using Miro

2 people like this
Robert Johnson
Henrik Ståhl
 * Like
 * Quote

--------------------------------------------------------------------------------

I

 * i.m.maximka
 * New Here
 * 1 reply
 * 2 months ago
   11 January 2023

Hey Community!

I also received an email about an inactive team. Although I use your platform
almost every day. I have one person on the team - myself.
Check, please.
I don't want to lose your platform.
My email: **Moderator note: Emails addresses removed to protect user’s privacy.
Email addresses can be found in “Team notes” field of moderator control panel**

 

1 person likes this
Henrik Ståhl
 * Like
 * Quote

--------------------------------------------------------------------------------

Userlevel 7
+2
 * Manouska
 * Author
 * Mironeer
 * 68 replies
 * 2 months ago
   11 January 2023

Thank you everyone for sharing this information. We've alerted the team
responsible and our support team will work with in the next few days to identify
the team we've emailed you about. Thanks for your patience and any inconvenience
or confusion this may have caused!

xManouska @Miro
K
3 people like this
Robert Johnson
Henrik Ståhl
K
KatrinM
 * Like
 * Quote

--------------------------------------------------------------------------------

K

 * KatrinM
 * New Here
 * 1 reply
 * 2 months ago
   13 January 2023

Hi Community!

Thank you very much for your help here, it’s very useful. 

So just to be sure: I got this email, but I don’t want to lose the team. It is
enough if I create a new board in the team or do some activity there? Will be my
team remain in my account?

I use Miro every day and want be sure to don’t lose any of my boards...

Thank you very much for your answer.

1 person likes this
Robert Johnson
 * Like
 * Quote

--------------------------------------------------------------------------------

Userlevel 2
 * Tibo
 * Mironeer
 * 7 replies
 * 2 months ago
   16 January 2023

Hi @Tereza Duchová , @Doug Mitchell , @i.m.maximka, this initiative is only for
teams that are part of Free and Education plans, and that have been inactive for
some time. If you’re actively using a team, then the e-mail should relate to
another team, maybe one you previously created with that e-mail address and
haven’t used for some time. In any case, Miro will not delete any team that are
part of paid plans.

Can you please compare the name of the team indicated in the e-mail, with the
name of the team that you are using in Miro?

1 person likes this
Robert Johnson
 * Like
 * Quote

--------------------------------------------------------------------------------

Userlevel 2
 * Tibo
 * Mironeer
 * 7 replies
 * 2 months ago
   16 January 2023

KatrinM wrote:

Hi Community!

Thank you very much for your help here, it’s very useful. 

So just to be sure: I got this email, but I don’t want to lose the team. It is
enough if I create a new board in the team or do some activity there? Will be my
team remain in my account?

I use Miro every day and want be sure to don’t lose any of my boards...

Thank you very much for your answer.

 

Hi @KatrinM, no worries, we’re glad that you want to keep using your Miro
boards! To keep your team active, simply log in and open any board. Just in
case, we’ll send some reminders later on in case the team is inactive - so if
you don’t receive those, it means you’re all set!

K

2 people like this
K
KatrinM
Robert Johnson
 * Like
 * Quote

--------------------------------------------------------------------------------

Userlevel 2
 * Tibo
 * Mironeer
 * 7 replies
 * 2 months ago
   16 January 2023

Thank you all for your questions! Please make sure to also consult our FAQ for
more information!

1 person likes this
Marina
 * Like
 * Quote

--------------------------------------------------------------------------------

D

Userlevel 1
 * Doug Mitchell
 * New Here
 * 3 replies
 * 2 months ago
   16 January 2023

Hello

Thank you for clarifying. 

Still, I shouldn’t have gotten that email in the first place as we used MIRO
monthly (if not more often) in 2022.  We just used it two weeks ago. 

There must be some error in your tracking of our use.  We’re in it all the time.

Thank you

1 person likes this
Robert Johnson
 * Like
 * Quote

--------------------------------------------------------------------------------

Userlevel 2
 * Tibo
 * Mironeer
 * 7 replies
 * 2 months ago
   16 January 2023

@Doug Mitchell can you please compare the name of the team in the email with the
name of the team you’re using? You might have created a team a while ago and
didn’t use it for a long time, while you are now actively using another team. In
that case, the old unused team would be deleted but the active team wouldn’t
(the deletion is per team, not per account). This is why it’s important to check
the name of the team. Let us know if the name is the same...

D
2 people like this
Robert Johnson
D
Doug Mitchell
 * Like
 * Quote

--------------------------------------------------------------------------------

D

Userlevel 1
 * Doug Mitchell
 * New Here
 * 3 replies
 * 2 months ago
   16 January 2023

I think I’ve found the issue.  Thank you.

2 people like this
Robert Johnson
Tibo
 * Like
 * Quote

--------------------------------------------------------------------------------

L

 * LucindaM
 * Beginner
 * 2 replies
 * 2 months ago
   24 January 2023

Hi, we are having the same issue with an email saying it will delete our
inactive ‘free team’ but we aren’t aware of any team aside from the one we are
using daily (with exactly the same name as the ‘free team’ in the email). The
link in the email to follow to our ‘inactive’ team takes us to our regular paid
team. We’re concerned that all our data could be deleted.

If there was a free team created at some point which is no longer used, can we
find out which user created this so we can investigate to ensure it is
definitely separate to our paid team?

 

Thanks

1 person likes this
Robert Johnson
 * Like
 * Quote

--------------------------------------------------------------------------------

Userlevel 7
+11
 * Robert Johnson
 * Volunteer Community Moderator
 * 5066 replies
 * 2 months ago
   24 January 2023

@LucindaM - Is it possible that someone recently ugrared the team from a Free
Plan to a paid team (e.g., sometime after Miro created the email list and and
you are clicking on the link in the email)?

Volunteer Community Moderator

 * Like
 * Quote

--------------------------------------------------------------------------------

L

 * LucindaM
 * Beginner
 * 2 replies
 * 2 months ago
   24 January 2023

Robert Johnson wrote:

@LucindaM - Is it possible that someone recently ugrared the team from a Free
Plan to a paid team (e.g., sometime after Miro created the email list and and
you are clicking on the link in the email)?

Hi Robert,

Good suggestion, but we’ve been on a paid plan with this team since mid-2020 so
that’s not the case here.

1 person likes this
Robert Johnson
 * Like
 * Quote

--------------------------------------------------------------------------------

Userlevel 2
 * Tibo
 * Mironeer
 * 7 replies
 * 2 months ago
   24 January 2023

@LucindaM thanks for your question. I’ve opened a Support ticket to investigate
further. One of our support agents will get back to you shortly!

1 person likes this
Robert Johnson
 * Like
 * Quote

--------------------------------------------------------------------------------

H

 * Heidi Hopkins
 * New Here
 * 1 reply
 * 8 hours ago
   5 April 2023

Hello! I just got this email notification saying I haven’t used my team in over
a year. 

I literally just signed up for the account two days ago, and this is the only
team and account I have. 

 * Like
 * Quote

--------------------------------------------------------------------------------

A

 * astrotik music
 * New Here
 * 1 reply
 * 4 hours ago
   5 April 2023

Received a repeated message (the last one) saying that the account was deleted
due to inactivity.
Although I use almost every day. Keeping up to date!

 * Like
 * Quote

--------------------------------------------------------------------------------

S

 * SBurbacher
 * New Here
 * 1 reply
 * 4 hours ago
   5 April 2023

Just received a 30-day warning, but I can confirm that I only belong to one team
and we use Miro on an almost weekly basis. Regardless, I clicked the link in the
email in hopes that my activity will be registered and our boards will not be
deleted. Should I expect any sort of confirmation that we’re no longer in danger
of losing our boards?

 * Like
 * Quote

--------------------------------------------------------------------------------

A

 * aiH
 * 1 reply
 * 2 hours ago
   5 April 2023

Hi, I received the email “final notice” 30-day notification that my team hasn’t
been used but that is untrue. 

I have been actively using and sharing out the board that I’ve been making
updates to. 

Can a Miro team member confirm that my team and board will not be deleted? Thank
you.

 * Like
 * Quote

--------------------------------------------------------------------------------


REPLY



Rich Text Editor, editor1
Editor toolbarsStylesStylesStyles BoldKeyboard shortcut Ctrl+B ItalicKeyboard
shortcut Ctrl+I UnderlineKeyboard shortcut Ctrl+UStrikethroughKeyboard shortcut
Ctrl+Shift+X Text Color Background Color Bullet list Numbered list Align Left
Center Align Right Emoji Insert linkKeyboard shortcut Ctrl+K Insert image Quote
Insert Media Embed Insert Code Snippet SpoilerInsert Table More
Press ALT 0 for help

Send


RELATED TOPICS

 * CREATOR SPOTLIGHT: AMY HARTMAN ON WHAT TEAMS CAN LEARN FROM TV WRITERS
   
   Inspiration and connection

 * CREATOR SPOTLIGHT: NHI TRAN ON THE BEST WAYS TO CREATE BEAUTIFUL AND ENGAGING
   RETRO BOARDS
   
   Inspiration and connection

 * CREATOR SPOTLIGHT: SOFTWARE ENGINEER AND AUTHOR CLYDE D’SOUZA ON THE POWER OF
   PASSION PROJECTS
   
   Inspiration and connection

 * MIROVERSE SPOTLIGHT: REGINE @ TRANSFORMATIONAL LEARNING
   
   Inspiration and connection

 * MIROVERSE SPOTLIGHT: JOHANNA TORSTENSSON, CREATOR OF THE SAILBOAT
   RETROSPECTIVE
   
   Inspiration and connection

 * FIND US ON DEVELOPER Q&A EVERY WEDNESDAY AT 5:30PM CEST
   
   Developer platform and APIs

 * HOW DO YOU MIRO? PLANNING TEMPLATES CHALLENGE 🎯
   
   Miroverse Templates Challenge

 * ANNOUNCING THE PUBLIC BETA OF WEBHOOKS!
   
   Developer platform and APIs

 * CONFUSED OVER LICENSING IN CONSULTING PLAN/FREE PLANICON
   
   Ask the community

 * INACTIVE TEAM ADMIN (HE LEFT THE COMPANY)ICON
   
   Ask the community


Powered by inSided
Terms & Conditions


SIGN UP

Already have an account? Login



Log in with your Miro account


LOG IN TO THE COMMUNITY



Log in with your Miro account

Enter your username or e-mail address. We'll send you an e-mail with
instructions to reset your password.

Username or e-mail

Send

Back to overview



SCANNING FILE FOR VIRUSES.

Sorry, we're still checking this file's contents to make sure it's safe to
download. Please try again in a few minutes.

OK


THIS FILE CANNOT BE DOWNLOADED

Sorry, our virus scanner detected that this file isn't safe to download.

OK


Back to top