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BLOG
MULTI-CHANNEL COMMUNICATION ATTACKS: HOW THREAT ACTORS EXPLOIT YOUR APPLICATIONS
By Storm Swendsboe
3 Min. Read
Multi-channel communication attacks, or simply multi-channel attacks, are a
common tactic amongst threat actors and cybercriminals. If you have ever
responded to a bad actor (knowingly or unknowingly), a frequent follow-up that
you may get from them is a request to move the conversation to a different
communication channel. This is normally done under the pretext of security or
privacy of the communication and is commonly used in romance schemes or attacks
that weaponize fake job opportunity scams.
This tactic accomplishes two major things for the threat actor:
* First, it generates commitment from the victim in continuing the
conversation.
Criminals operate in a business model where they look for the greatest return on
the effort that they put into each attack. While the first email response may
indicate some level of commitment from the target to the scam messaging, moving
to a second communication channel indicates that the target will likely listen
to the entire message and has a higher probability of becoming a victim.
Therefore, an attacker can better understand who they invest effort into with
further social engineering based on if the target is willing to move to a
secondary communication application.
* Second, moving to a second channel allows the actor to bypass most native
security controls.
Most multi-channel communication attacks start on email, as that is the easiest
method to contact massive lists of targets, but most email solutions nowadays
have some controls built-in, such as spam filters, malicious file detections,
and link analysis. Moving the conversation to a messaging app like Telegram,
Slack, or WhatsApp, multi-channel communication allows for the actor to leverage
environments that have little to no native security protocols in place or
controls that feed information to centralized security teams. This move allows
the actor to use more common social engineering language, and distribute
malicious links or files with less of a chance of getting detected by the
messaging platform.
Multi-channel attacks are a nightmare for defenders, as they generally have
limited visibility and analysis capabilities in these multi-channel
communications. While email attack detection solutions have been around for
years and are quite sophisticated, very few of these solutions cover
multi-channel platforms.
Even if the defenders are archiving messages in a messaging application like
Slack, and importing the events into a SIEM, they would have to build out their
own analysis, detection, and alerting functions on their own - and then do that
again for any other messaging applications that the company uses. This
coordination is a logistical nightmare at best. The reality is that security
teams today do not have the resources to build out this capability from scratch.
To that end, SafeGuard Cyber has been building and improving upon its
multi-channel communication detection capabilities over the past several years.
SafeGuard Cyber solutions can now ingest thousands of messages from various
platforms, such as:
* Email solutions like Microsoft 365
* Collaboration platforms like Teams and Slack, and;
* Messaging applications like WhatsApp and Telegram
We can provide uniform detection and analysis upon all the messages collected
and provide alerts and a single pane of glass for visualizing events in all of
these channels (or exported with our API to another solution). This allows
defenders to identify and investigate multi-channel communication attacks in one
solution.
To demonstrate the capability, we connected some Email and Telegram accounts to
SafeGuard Cyber and simulated a basic multi-channel phishing attack across the
applications.
EXAMPLES AND PATTERNS OF MULTI-CHANNEL COMMUNICATION ATTACKS
For our sample attack, we decided to run a typical fake job scam. We would start
on Email, move the conversation to Telegram, and then attempt to deliver a piece
of malware to the victim. Click through the interactive multi-channel attack
demonstration below to see what these messages looked like and how this
information appears in the SafeGuard Cyber platform.
MULTI-CHANNEL ATTACKS VS SAFEGUARD CYBER PLATFORM
Since the attack leveraged multi-channel communications and moved from one
application to another, it would be more difficult for a defender to identify
and respond to. Effectively, our platform is designed to help defenders quickly
and easily correlate multi-channel communication attacks within a single
solution.
Organizations around the world have now relied on various communication and
collaboration tools to ensure business continuity. This multi-channel
communication setup should be heavily guarded and secured, lest companies run
the risk of social engineering and system infiltration. As we’ve demonstrated
above, the SafeGuard Cyber platform is more than capable of protecting your
systems, your data, and your business.
If you are interested in learning more about the SafeGuard Cyber solution,
schedule time for a deeper dive our engineers.
Learn More
Cybersecurity, Collaboration Security, Cybercrime, Communications, Featured,
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