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 * Features
 * Demo
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 * Features
 * Demo
 * Pricing
 * Services
 * About
 * News
 * Clients
 * Free Trial


CUSTOMER SUPPORT, SMART AND SIMPLE.


POWERFUL SELF-HOSTED, ON-PREMISE HELP DESK SOFTWARE - EASY, FAST AND INTUITIVE.

Free 30 Day Trial
Product Tour



OUR PRODUCT AT A GLANCE


SHARED TEAM INBOX

All support requests are directed to a shared inbox for the whole team. Updates
and actions from other operators are shown in real-time, enabling greater
collaboration and teamwork.


SELF-SERVICE AREA

Reduce your support requests workload by offering content-rich articles in a
self-service area that answer your customers' most frequently asked questions
and problems.


AUTOMATION + TOOLS

Take advantage of a number of useful tools to improve and automate parts of your
workflow, so that you spend less time carrying out repetitive tasks and more on
offering great support.


MULTI-CHANNEL SUPPORT

SupportPal elegantly brings all customer communication into one place.
Communicate with customers via a wealth of channels - email, web, API, help
widget, phone, SMS and social media.


MULTIPLE BRANDS

SupportPal makes it easy to handle support requests for several companies (we
call them brands) through a single backend, simplifying access for staff and
management of the system. Each brand can have its own personalised frontend with
a unique self-service area, and your users won't realise that the brands are
connected.

Brand and department permissions are completely configurable, so operators can
see and deal with only what is relevant to them.


MULTILINGUAL SUPPORT

Offering support in multiple languages has never been easier. SupportPal lets
you translate all dynamic text; such as department names, article content and
email templates; so you can offer a seamless customer support experience to
users around the world.

Take the Feature Tour


MIGRATE TO SUPPORTPAL

Currently using another system? Our free migration script makes it easy to move
to SupportPal and keep your built-up ticket history. Several systems are
supported, find out more.


FIND OUT WHAT OUR CUSTOMERS THINK

Previous

We've been fans of SupportPal from the day we joined! The customizable features
of this software have made helping our customers quick and easy. The design
makes it simple to use, even from a smartphone. Everyone we have recommended the
software to loves it.

Robert Wee
Kraken RC, INC

We were very happy indeed when we discovered SupportPal. It is very flexible and
easily customised to our individual needs. We are able to address our customers
requests more efficiently and the interactive knowledgebase is helping to reduce
the need to support tickets.

Jonathan Michaelson
Way To The Web Limited

Finding a help desk solution that fit our needs as a web hosting and IT services
company was a challenge. SupportPal has allowed us to easily converge our
different support channels to easily support our customers, work with sales
leads, and track server changes and maintenance, all from a single platform.

Travis Newton
Xinsto, LLC

We've been fans of SupportPal from the day we joined! The customizable features
of this software have made helping our customers quick and easy. The design
makes it simple to use, even from a smartphone. Everyone we have recommended the
software to loves it.

Robert Wee
Kraken RC, INC

We were very happy indeed when we discovered SupportPal. It is very flexible and
easily customised to our individual needs. We are able to address our customers
requests more efficiently and the interactive knowledgebase is helping to reduce
the need to support tickets.

Jonathan Michaelson
Way To The Web Limited

Finding a help desk solution that fit our needs as a web hosting and IT services
company was a challenge. SupportPal has allowed us to easily converge our
different support channels to easily support our customers, work with sales
leads, and track server changes and maintenance, all from a single platform.

Travis Newton
Xinsto, LLC

We've been fans of SupportPal from the day we joined! The customizable features
of this software have made helping our customers quick and easy. The design
makes it simple to use, even from a smartphone. Everyone we have recommended the
software to loves it.

Robert Wee
Kraken RC, INC

We were very happy indeed when we discovered SupportPal. It is very flexible and
easily customised to our individual needs. We are able to address our customers
requests more efficiently and the interactive knowledgebase is helping to reduce
the need to support tickets.

Jonathan Michaelson
Way To The Web Limited

Finding a help desk solution that fit our needs as a web hosting and IT services
company was a challenge. SupportPal has allowed us to easily converge our
different support channels to easily support our customers, work with sales
leads, and track server changes and maintenance, all from a single platform.

Travis Newton
Xinsto, LLC

Next
Try SupportPal help desk completely for free.
Download our 30 day free self-hosted, on-premise trial, no credit card
information required.
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