www.amazon.com
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2600:9000:2250:d600:7:49a5:5fd3:b641
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Submitted URL: https://www.amazon.com/gp/help/customer/display.html?nodeId=GMDKZSFRSX7NKKN3#:~:text=Press%20and%20hold%20the%20Left,bu...
Effective URL: https://www.amazon.com/gp/help/customer/display.html?nodeId=GMDKZSFRSX7NKKN3
Submission: On June 20 via manual from US — Scanned from DE
Effective URL: https://www.amazon.com/gp/help/customer/display.html?nodeId=GMDKZSFRSX7NKKN3
Submission: On June 20 via manual from US — Scanned from DE
Form analysis 3 forms found in the DOM
Name: site-search — GET /s/ref=nb_sb_noss
<form id="nav-search-bar-form" accept-charset="utf-8" action="/s/ref=nb_sb_noss" class="nav-searchbar nav-progressive-attribute" method="GET" name="site-search" role="search">
<div class="nav-left">
<div id="nav-search-dropdown-card">
<div class="nav-search-scope nav-sprite">
<div class="nav-search-facade" data-value="search-alias=aps">
<span id="nav-search-label-id" class="nav-search-label nav-progressive-content">All</span>
<i class="nav-icon"></i>
</div>
<label id="searchDropdownDescription" for="searchDropdownBox" class="nav-progressive-attribute" style="display:none">Select the department you want to search in</label>
<select aria-describedby="searchDropdownDescription" class="nav-search-dropdown searchSelect nav-progressive-attrubute nav-progressive-search-dropdown" data-nav-digest="OgHgSs4WzzS426SGs53c1YU5Rmk=" data-nav-selected="0"
id="searchDropdownBox" name="url" style="display: block;" tabindex="0" title="Search in">
<option selected="selected" value="search-alias=aps">All Departments</option>
<option value="search-alias=alexa-skills">Alexa Skills</option>
<option value="search-alias=amazon-clinic">Amazon Clinic</option>
<option value="search-alias=amazon-devices">Amazon Devices</option>
<option value="search-alias=amazon-pharmacy">Amazon Pharmacy</option>
<option value="search-alias=warehouse-deals">Amazon Warehouse</option>
<option value="search-alias=appliances">Appliances</option>
<option value="search-alias=mobile-apps">Apps & Games</option>
<option value="search-alias=arts-crafts">Arts, Crafts & Sewing</option>
<option value="search-alias=audible">Audible Books & Originals</option>
<option value="search-alias=automotive">Automotive Parts & Accessories</option>
<option value="search-alias=baby-products">Baby</option>
<option value="search-alias=beauty">Beauty & Personal Care</option>
<option value="search-alias=stripbooks">Books</option>
<option value="search-alias=popular">CDs & Vinyl</option>
<option value="search-alias=mobile">Cell Phones & Accessories</option>
<option value="search-alias=fashion">Clothing, Shoes & Jewelry</option>
<option value="search-alias=fashion-womens"> Women</option>
<option value="search-alias=fashion-mens"> Men</option>
<option value="search-alias=fashion-girls"> Girls</option>
<option value="search-alias=fashion-boys"> Boys</option>
<option value="search-alias=fashion-baby"> Baby</option>
<option value="search-alias=collectibles">Collectibles & Fine Art</option>
<option value="search-alias=computers">Computers</option>
<option value="search-alias=financial">Credit and Payment Cards</option>
<option value="search-alias=digital-music">Digital Music</option>
<option value="search-alias=electronics">Electronics</option>
<option value="search-alias=lawngarden">Garden & Outdoor</option>
<option value="search-alias=gift-cards">Gift Cards</option>
<option value="search-alias=grocery">Grocery & Gourmet Food</option>
<option value="search-alias=handmade">Handmade</option>
<option value="search-alias=hpc">Health, Household & Baby Care</option>
<option value="search-alias=local-services">Home & Business Services</option>
<option value="search-alias=garden">Home & Kitchen</option>
<option value="search-alias=industrial">Industrial & Scientific</option>
<option value="search-alias=prime-exclusive">Just for Prime</option>
<option value="search-alias=digital-text">Kindle Store</option>
<option value="search-alias=fashion-luggage">Luggage & Travel Gear</option>
<option value="search-alias=luxury">Luxury Stores</option>
<option value="search-alias=magazines">Magazine Subscriptions</option>
<option value="search-alias=movies-tv">Movies & TV</option>
<option value="search-alias=mi">Musical Instruments</option>
<option value="search-alias=office-products">Office Products</option>
<option value="search-alias=pets">Pet Supplies</option>
<option value="search-alias=luxury-beauty">Premium Beauty</option>
<option value="search-alias=instant-video">Prime Video</option>
<option value="search-alias=smart-home">Smart Home</option>
<option value="search-alias=software">Software</option>
<option value="search-alias=sporting">Sports & Outdoors</option>
<option value="search-alias=specialty-aps-sns">Subscribe & Save</option>
<option value="search-alias=subscribe-with-amazon">Subscription Boxes</option>
<option value="search-alias=tools">Tools & Home Improvement</option>
<option value="search-alias=toys-and-games">Toys & Games</option>
<option value="search-alias=under-ten-dollars">Under $10</option>
<option value="search-alias=videogames">Video Games</option>
</select>
</div>
</div>
</div>
<div class="nav-fill">
<div class="nav-search-field ">
<label for="twotabsearchtextbox" style="display: none;">Search Amazon</label>
<input type="text" id="twotabsearchtextbox" value="" name="field-keywords" autocomplete="off" placeholder="Search Amazon" class="nav-input nav-progressive-attribute" dir="auto" tabindex="0" aria-label="Search Amazon" spellcheck="false">
</div>
<div id="nav-iss-attach"></div>
<div id="nav-vsar-lens-container" class="nav-search-field">
<img class="vsar-lens-icon" id="vsar-lens-icon-img" src="https://m.media-amazon.com/images/G/01/style-snap/MLT_Icon_x2.png">
</div>
</div>
<div class="nav-right">
<div class="nav-search-submit nav-sprite">
<span id="nav-search-submit-text" class="nav-search-submit-text nav-sprite nav-progressive-attribute" aria-label="Go">
<input id="nav-search-submit-button" type="submit" class="nav-input nav-progressive-attribute" value="Go" tabindex="0">
</span>
</div>
</div>
</form>Name: search-help — GET /gp/help/customer/display.html
<form id="search-help" name="search-help" method="get" action="/gp/help/customer/display.html">
<div class="a-column a-span12">
<div class="a-row">
<div class="a-search a-span12"><i class="a-icon a-icon-search"></i><input type="search" maxlength="100" id="helpsearch" autocomplete="off" name="help_keywords" spellcheck="false" class="a-input-text a-span12"></div>
<style type="text/css">
.csg-search-box-add-results-helpsearch-box #helpsearch::placeholder {
font-style: italic;
}
.csg-search-box-add-results-helpsearch-box #helpsearch {
padding-bottom: 0.4rem;
}
</style>
</div>
<div class="a-row">
<div id="help_srch_sggst" class="a-section a-text-left a-span12 a-box" style="display: none;">
</div>
</div>
</div>
<input type="hidden" name="search" value="true">
<input type="hidden" name="nodeId" value="GMDKZSFRSX7NKKN3">
<input type="hidden" name="kwHidden" value="true" id="searchPlaceholder">
<input type="hidden" name="sprefix" id="searchAutocomplete">
<input type="hidden" name="locale" value="en_US">
<input type="hidden" name="ref_" value="hp_articles_search_rd">
</form>Name: ue_backdetect — get
<form name="ue_backdetect" action="get"><input type="hidden" name="ue_back" value="2"></form>Text Content
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All
Select the department you want to search in All Departments Alexa Skills Amazon
Clinic Amazon Devices Amazon Pharmacy Amazon Warehouse Appliances Apps & Games
Arts, Crafts & Sewing Audible Books & Originals Automotive Parts & Accessories
Baby Beauty & Personal Care Books CDs & Vinyl Cell Phones & Accessories
Clothing, Shoes & Jewelry Women Men Girls Boys Baby Collectibles
& Fine Art Computers Credit and Payment Cards Digital Music Electronics Garden &
Outdoor Gift Cards Grocery & Gourmet Food Handmade Health, Household & Baby Care
Home & Business Services Home & Kitchen Industrial & Scientific Just for Prime
Kindle Store Luggage & Travel Gear Luxury Stores Magazine Subscriptions Movies &
TV Musical Instruments Office Products Pet Supplies Premium Beauty Prime Video
Smart Home Software Sports & Outdoors Subscribe & Save Subscription Boxes Tools
& Home Improvement Toys & Games Under $10 Video Games
Search Amazon
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Service Prime New Releases Today's Deals Music Amazon Home Books Pharmacy
Registry Gift Cards Fashion Smart Home Toys & Games Luxury Stores Sell Find a
Gift Household, Health & Baby Care Automotive Home Improvement Beauty & Personal
Care Computers Sports & Outdoors Video Games Pet Supplies Works with Alexa
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Help & Customer Service
Find more solutions
Digital Services and Device Support › Fire TV Support › Fire TV Remotes ›
RESET YOUR FIRE TV REMOTE
If your remote isn't working, try resetting it.
TO RESET MOST FIRE TV REMOTES:
1. Unplug your Fire TV from the power supply and HDMI input, then wait 60
seconds.
2. Press and hold the Left button, Menu button, and Back button at the same
time. Hold them for 12 seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. Plug in your Fire TV and wait until you see the screen that says that the
remote can’t be detected.
6. Put the batteries back in your remote.
7. Press the Home button.
When the LED indicator blinks blue, your remote is paired successfully. If it's
not paired, press the Home button for 10 seconds.
TO RESET BASIC EDITION REMOTE:
1. Press and hold the Home button. At the same time, press the Menu button
three times.
2. Release the Home button.
3. Press the Menu button 9 times.
4. Remove the batteries from your remote.
5. Unplug your Fire TV from the power supply and HDMI input, then wait 60
seconds.
6. Put the batteries back in your remote, and then plug in your Fire TV.
7. Once the Home screen appears, press and hold the Home button for 40 seconds.
8. Wait 60 seconds for setup to complete.
TO RESET ALEXA VOICE REMOTE (1ST GENERATION):
1. Unplug your Fire TV from the power supply and HDMI input, then wait 60
seconds.
2. Press and hold the Left button and Menu button at the same time. Hold them
for 12 seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. Plug in your Fire TV and wait until you see the screen that says that the
remote can’t be detected.
6. Put the batteries back in your remote.
7. Press the Home button on the remote.
Your remote should be paired now. If your remote hasn't paired, press the Home
button for 10 seconds.
For more help, try our Amazon Fire TV forum.
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‹ All Help Topics
FIRE TV REMOTES
* Amazon Fire TV and Alexa Devices Compatible with Fire TV Remotes
* Can't Pair Your Fire TV Remote
* Can't Pair Your Fire TV Remote During Setup
* Find Your Alexa Voice Remote Pro
* Fire TV App OS and Software Version Compatiblity
* Fire TV Remote Not Working
* Pair Additional Fire TV Remotes
* Remote Finder Not Working on Alexa Voice Remote Pro
* Replace the Batteries in Your Fire TV Remote
* Reset Your Fire TV Remote
* Troubleshoot the Alexa Voice Remote Pro Customizable Buttons
* Use the Customizable Buttons on Your Alexa Voice Remote Pro
* Use the Fire TV App to Pair Your Remote
* Use Your Mobile Device Like a Fire TV Remote
* What are the Buttons on the Alexa Voice Remote (3rd Generation)?
* What are the Buttons on the Alexa Voice Remote Enhanced?
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