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URL:
https://truelearn.com/support/
Submission: On August 16 via manual from US — Scanned from DE
Submission: On August 16 via manual from US — Scanned from DE
Form analysis
3 forms found in the DOMName: support-form — POST /support/#gf_4
<form method="post" enctype="multipart/form-data" target="gform_ajax_frame_4" id="gform_4" action="/support/#gf_4" data-formid="4" novalidate="" name="support-form">
<div class="gform-body gform_body">
<div id="gform_fields_4" class="gform_fields top_label form_sublabel_below description_below validation_below">
<div id="field_4_1" class="gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_4_1">
<label class="gfield_label gform-field-label" for="input_4_1">Full Name<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_text"><input name="input_1" id="input_4_1" type="text" value="" class="large" placeholder="Full Name" aria-required="true" aria-invalid="false"></div>
</div>
<div id="field_4_10" class="gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_4_10">
<label class="gfield_label gform-field-label" for="input_4_10">Email<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_email"> <input name="input_10" id="input_4_10" type="email" value="" class="large" placeholder="Email (Registered email, if any)" aria-required="true" aria-invalid="false"></div>
</div>
<div id="field_4_4" class="gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_4_4">
<label class="gfield_label gform-field-label" for="input_4_4">Institution Name<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_text"><input name="input_4" id="input_4_4" type="text" value="" class="large" maxlength="80" placeholder="Institution Name" aria-required="true" aria-invalid="false">
<div class="charleft ginput_counter gfield_description" aria-live="polite">0 of 80 max characters</div>
</div>
</div>
<div id="field_4_11" class="gfield gfield--type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_4_11">
<label class="gfield_label gform-field-label" for="input_4_11">Phone<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_phone"><input name="input_11" id="input_4_11" type="tel" value="" class="large" placeholder="Phone" aria-required="true" aria-invalid="false"></div>
</div>
<div id="field_4_6" class="gfield gfield--type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_4_6">
<label class="gfield_label gform-field-label" for="input_4_6">Which Best Describes You?<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_select"><select name="input_6" id="input_4_6" class="large gfield_select" aria-required="true" aria-invalid="false">
<option value="" selected="selected" class="gf_placeholder">Which Best Describes You?</option>
<option value="Other">Other</option>
<option value="Faculty">Institution Faculty or Administrator</option>
<option value="Member">Learner</option>
</select></div>
</div>
<div id="field_4_7" class="gfield gfield--type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_4_7">
<label class="gfield_label gform-field-label" for="input_4_7">Are You A TrueLearn Customer?<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_select"><select name="input_7" id="input_4_7" class="large gfield_select" aria-required="true" aria-invalid="false">
<option value="" selected="selected" class="gf_placeholder">Are You A TrueLearn Customer?</option>
<option value="Retail">Yes, I purchased online</option>
<option value="Institutional">Yes, I have an institutional subscription</option>
<option value="Prospect">No</option>
</select></div>
</div>
<div id="field_4_13" class="gfield gfield--type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible"
data-js-reload="field_4_13"><label class="gfield_label gform-field-label" for="input_4_13">Select Category<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_select"><select name="input_13" id="input_4_13" class="large gfield_select" aria-required="true" aria-invalid="false">
<option value="" selected="selected" class="gf_placeholder">Select Category</option>
<option value="Accessibility Issue">Accessibility Issue</option>
<option value="APEX NCE/SEE">APEX NCE/SEE</option>
<option value="Sales/Marketing">Issue with Online Purchase</option>
<option value="Sales/Marketing">Website Issue or Question</option>
<option value="Sales/Marketing">Prepathon Assignment Issue or Question</option>
<option value="Account/Subscription">Subscription</option>
<option value="Technical">Technical</option>
<option value="Editorial/Content">Content Question or Feedback</option>
<option value="Product Feedback">Platform Feedback</option>
<option value="Training/Support">General Customer Assistance</option>
<option value="Sales/Marketing">Institutional Sales Support</option>
<option value="Sales/Marketing">Institutional Billing, Invoices or Payments</option>
<option value="Non-Issue">Other</option>
</select></div>
</div>
<div id="field_4_14" class="gfield gfield--type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible"
data-js-reload="field_4_14"><label class="gfield_label gform-field-label" for="input_4_14">Select Product<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_select"><select name="input_14" id="input_4_14" class="large gfield_select" aria-required="true" aria-invalid="false">
<option value="" selected="selected" class="gf_placeholder">Select Product</option>
<option value="SRNA/CRNA">APEX SRNA/CRNA</option>
<option value="Anes Assistant">Anesthesiologist Assistant</option>
<option value="Anesthesiology">Anesthesiology</option>
<option value="Cardiothoracic Anesthesiology">Cardiothoracic Anesthesiology</option>
<option value="COMLEX">COMLEX-USA</option>
<option value="Dental Hygiene">Dental Hygiene</option>
<option value="Emergency Medicine">Emergency Medicine</option>
<option value="Family Medicine">Family Medicine</option>
<option value="General Surgery">General Surgery</option>
<option value="Internal Medicine">Internal Medicine</option>
<option value="Medical Assisting">Medical Assisting</option>
<option value="Neurology">Neurology</option>
<option value="Nursing">Nursing</option>
<option value="OB/GYN">OBGYN</option>
<option value="Occupational Therapy">Occupational Therapy</option>
<option value="Pediatrics">Pediatrics</option>
<option value="Pharmacy">Pharmacy</option>
<option value="Pharm Tech">Pharmacy Technician</option>
<option value="Physical Therapy">Physical Therapy</option>
<option value="Physician Assistant">Physician Assistant</option>
<option value="Psychiatry">Psychiatry</option>
<option value="Speech Pathology">Speech-Language Pathology</option>
<option value="USMLE">USMLE</option>
</select></div>
</div>
<div id="field_4_8" class="gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_4_8"><label
class="gfield_label gform-field-label" for="input_4_8">Case Subject<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_text"><input name="input_8" id="input_4_8" type="text" value="" class="large" maxlength="255" placeholder="Add a brief overview here" aria-required="true" aria-invalid="false">
<div class="charleft ginput_counter gfield_description" aria-live="polite">0 of 255 max characters</div>
</div>
</div>
<div id="field_4_9" class="gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible"
data-js-reload="field_4_9"><label class="gfield_label gform-field-label" for="input_4_9">Case Description<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label>
<div class="ginput_container ginput_container_textarea"><textarea name="input_9" id="input_4_9" class="textarea large" placeholder="Describe your issue in detail so we can properly address it." aria-required="true" aria-invalid="false"
rows="10" cols="50"></textarea></div>
</div>
<div id="field_4_12" class="gfield gfield--type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_4_12"><label
class="gfield_label gform-field-label" for="html5_1i5ebk0m54ji1rs8230p52uro3">Add Attachments (Optional)</label>
<div class="ginput_container ginput_container_fileupload">
<div id="gform_multifile_upload_4_12"
data-settings="{"runtimes":"html5,flash,html4","browse_button":"gform_browse_button_4_12","container":"gform_multifile_upload_4_12","drop_element":"gform_drag_drop_area_4_12","filelist":"gform_preview_4_12","unique_names":true,"file_data_name":"file","url":"https:\/\/truelearn.com\/?gf_page=88c68113da5471d","flash_swf_url":"https:\/\/truelearn.com\/wp-includes\/js\/plupload\/plupload.flash.swf","silverlight_xap_url":"https:\/\/truelearn.com\/wp-includes\/js\/plupload\/plupload.silverlight.xap","filters":{"mime_types":[{"title":"Allowed Files","extensions":"jpg,gif,png,pdf"}],"max_file_size":"10485760b"},"multipart":true,"urlstream_upload":false,"multipart_params":{"form_id":4,"field_id":12},"gf_vars":{"max_files":"3","message_id":"gform_multifile_messages_4_12","disallowed_extensions":["php","asp","aspx","cmd","csh","bat","html","htm","hta","jar","exe","com","js","lnk","htaccess","phtml","ps1","ps2","php3","php4","php5","php6","py","rb","tmp"]}}"
class="gform_fileupload_multifile" style="position: relative;">
<div id="gform_drag_drop_area_4_12" class="gform_drop_area gform-theme-field-control" style="position: relative;"> <span class="gform_drop_instructions">Drop files here or </span> <button type="button" id="gform_browse_button_4_12"
class="button gform_button_select_files gform-theme-button gform-theme-button--control" aria-describedby="gfield_upload_rules_4_12" style="position: relative; z-index: 1;" aria-label="select files, add attachments (optional)">Select
files</button></div>
<div id="html5_1i5ebk0m54ji1rs8230p52uro3_container" class="moxie-shim moxie-shim-html5" style="position: absolute; top: 65px; left: 308px; width: 93px; height: 24px; overflow: hidden; z-index: 0;"><input
id="html5_1i5ebk0m54ji1rs8230p52uro3" type="file" style="font-size: 999px; opacity: 0; position: absolute; top: 0px; left: 0px; width: 100%; height: 100%;" multiple=""
accept="image/jpeg,.jpg,image/gif,.gif,image/png,.png,application/pdf,.pdf" tabindex="-1" aria-hidden="true"></div>
</div><span class="gfield_description gform_fileupload_rules" id="gfield_upload_rules_4_12">Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB, Max. files: 3.</span>
<ul class="validation_message--hidden-on-empty gform-ul-reset" id="gform_multifile_messages_4_12"></ul>
</div>
<div id="gform_preview_4_12" class="ginput_preview_list"></div>
</div>
</div>
</div>
<div class="gform_footer top_label"> <input type="submit" id="gform_submit_button_4" class="gform_button button" value="Submit"
onclick="if(window["gf_submitting_4"]){return false;} if( !jQuery("#gform_4")[0].checkValidity || jQuery("#gform_4")[0].checkValidity()){window["gf_submitting_4"]=true;} "
onkeypress="if( event.keyCode == 13 ){ if(window["gf_submitting_4"]){return false;} if( !jQuery("#gform_4")[0].checkValidity || jQuery("#gform_4")[0].checkValidity()){window["gf_submitting_4"]=true;} jQuery("#gform_4").trigger("submit",[true]); }">
<input type="hidden" name="gform_ajax" value="form_id=4&title=&description=1&tabindex=0&theme=gravity-theme"> <input type="hidden" class="gform_hidden" name="is_submit_4" value="1"> <input type="hidden" class="gform_hidden"
name="gform_submit" value="4"> <input type="hidden" class="gform_hidden" name="gform_unique_id" value=""> <input type="hidden" class="gform_hidden" name="state_4" value="WyJbXSIsIjYxYjk0ODg4ODQ0NWI2ZDczODFiNjU5MWRlMDJjMTkxIl0="> <input
type="hidden" class="gform_hidden" name="gform_target_page_number_4" id="gform_target_page_number_4" value="0"> <input type="hidden" class="gform_hidden" name="gform_source_page_number_4" id="gform_source_page_number_4" value="1"> <input
type="hidden" name="gform_field_values" value=""> <input type="hidden" name="gform_uploaded_files" id="gform_uploaded_files_4" value=""></div>
</form>
Name: newsletter-sign-up — POST /support/#gf_2
<form method="post" enctype="multipart/form-data" target="gform_ajax_frame_2" id="gform_2" action="/support/#gf_2" data-formid="2" novalidate="" name="newsletter-sign-up">
<div class="gform-body gform_body">
<div id="gform_fields_2" class="gform_fields top_label form_sublabel_below description_below validation_below">
<div id="field_2_1" class="gfield gfield--type-email gfield--input-type-email gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_2_1">
<label class="gfield_label gform-field-label" for="input_2_1">Email</label>
<div class="ginput_container ginput_container_email"> <input name="input_1" id="input_2_1" type="email" value="" class="large" placeholder="Email Address" aria-invalid="false"></div>
</div>
<div id="field_2_2" class="gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible"
data-js-reload="field_2_2"><label class="gfield_label gform-field-label" for="input_2_2">CAPTCHA</label>
<div id="input_2_2" class="ginput_container ginput_recaptcha" data-sitekey="6LcTXv0gAAAAAFJD3VtFC_XM_X0zukawvwAlCLcr" data-theme="light" data-tabindex="0" data-badge=""></div>
</div>
<div id="field_2_3" class="gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_2_3"><label
class="gfield_label gform-field-label" for="input_2_3">Email</label>
<div class="ginput_container"><input name="input_3" id="input_2_3" type="text" value="" autocomplete="new-password"></div>
<div class="gfield_description" id="gfield_description_2_3">This field is for validation purposes and should be left unchanged.</div>
</div>
</div>
</div>
<div class="gform_footer top_label"> <input type="submit" id="gform_submit_button_2" class="gform_button button" value="Sign Up"
onclick="if(window["gf_submitting_2"]){return false;} if( !jQuery("#gform_2")[0].checkValidity || jQuery("#gform_2")[0].checkValidity()){window["gf_submitting_2"]=true;} "
onkeypress="if( event.keyCode == 13 ){ if(window["gf_submitting_2"]){return false;} if( !jQuery("#gform_2")[0].checkValidity || jQuery("#gform_2")[0].checkValidity()){window["gf_submitting_2"]=true;} jQuery("#gform_2").trigger("submit",[true]); }">
<input type="hidden" name="gform_ajax" value="form_id=2&title=&description=1&tabindex=0&theme=gravity-theme"> <input type="hidden" class="gform_hidden" name="is_submit_2" value="1"> <input type="hidden" class="gform_hidden"
name="gform_submit" value="2"> <input type="hidden" class="gform_hidden" name="gform_unique_id" value=""> <input type="hidden" class="gform_hidden" name="state_2" value="WyJbXSIsIjYxYjk0ODg4ODQ0NWI2ZDczODFiNjU5MWRlMDJjMTkxIl0="> <input
type="hidden" class="gform_hidden" name="gform_target_page_number_2" id="gform_target_page_number_2" value="0"> <input type="hidden" class="gform_hidden" name="gform_source_page_number_2" id="gform_source_page_number_2" value="1"> <input
type="hidden" name="gform_field_values" value=""></div>
</form>
POST
<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>
Text Content
* Medical Licensure * COMLEX-USA * COMLEX Level 1 * COMLEX Level 2 CE * COMAT Shelf Exams * COMLEX Level 3 * USMLE * USMLE Step 1 * USMLE Step 2 CK/Shelf * Physician Assistant * PANCE * PANRE * Residency Licensure * Anesthesiology * ABA In-Training Exam * ABA BASIC Exam * ABA Advanced Exam * Anesthesiologist Assistant * Anesthesiology CME * Adult Cardiac Anesthesiology * Emergency Medicine * ABEM In-Training Exam * ABEM Qualifying Exam * Family Medicine * FM Prep * General Surgery * ABSITE * ABS Qualifying Exam * Internal Medicine * IM Prep * Neurology * Neurology RITE * ABPN Neurology Certification * OBGYN * CREOG * ABOG * Pediatrics * Pediatrics ABP In-Training Exam * Pediatrics Certifying Exam * Psychiatry * PRITE * ABPN Certification Exam * Additional Exams * Dental Hygiene * Dental Hygiene NBDHE * Medical Assisting * CMA, RMA, NCMA, & CCMA Exam * Nursing * NCLEX-RN® * Nurse Practitioner * FNP Exam * Occupational Therapy * OT Board Exam * Pharmacy * NAPLEX Exam * Pharmacy Technician * PTCE®* And ExCPT®* Exam * Physical Therapy * NPTE * Speech-Language Pathology * Praxis® * SmartBanks * Institutions * Resources * Resource Library * TrueLearn Reviews * Promo Codes * Prepathons * Get a Group Discount * More * Smartbanks * Institutions * Resources * Resource Library * TrueLearn Reviews * Promo Codes * Prepathons * Get a Group Discount * Login * Learner Login * Educator Login * See Pricing * See Pricing * Login * Learner Login * Educator Login Skip to main content SUPPORT CENTER We're here to help. * Support * FAQ * Privacy Policy * Terms * Platform Status WHAT CAN WE HELP YOU WITH? Many common questions can be answered by reviewing our Frequently Asked Questions section. To get in touch with us, please fill out the form below and we will be in touch as soon as possible. Full Name(Required) Email(Required) Institution Name(Required) 0 of 80 max characters Phone(Required) Which Best Describes You?(Required) Which Best Describes You?OtherInstitution Faculty or AdministratorLearner Are You A TrueLearn Customer?(Required) Are You A TrueLearn Customer?Yes, I purchased onlineYes, I have an institutional subscriptionNo Select Category(Required) Select CategoryAccessibility IssueAPEX NCE/SEEIssue with Online PurchaseWebsite Issue or QuestionPrepathon Assignment Issue or QuestionSubscriptionTechnicalContent Question or FeedbackPlatform FeedbackGeneral Customer AssistanceInstitutional Sales SupportInstitutional Billing, Invoices or PaymentsOther Select Product(Required) Select ProductAPEX SRNA/CRNAAnesthesiologist AssistantAnesthesiologyCardiothoracic AnesthesiologyCOMLEX-USADental HygieneEmergency MedicineFamily MedicineGeneral SurgeryInternal MedicineMedical AssistingNeurologyNursingOBGYNOccupational TherapyPediatricsPharmacyPharmacy TechnicianPhysical TherapyPhysician AssistantPsychiatrySpeech-Language PathologyUSMLE Case Subject(Required) 0 of 255 max characters Case Description(Required) Add Attachments (Optional) Drop files here or Select files Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB, Max. files: 3. Products SmartBanks Institutions Company Become a TrueLearn Ambassador Resource Library Help Contact Support Learner Support FAQ Careers Legal Terms of Use Privacy Policy Platform Status Privacy Choices Sign up for TrueLearn's Newsletter Be the first to know about promotions, events, and more. Email CAPTCHA Email This field is for validation purposes and should be left unchanged. * https://www.facebook.com/truelearn/ * https://www.instagram.com/truelearn/ * https://linkedin.com/company/truelearn/ * https://www.youtube.com/channel/UCP58YiGA4gHG-jFd2MCff5g * https://twitter.com/TrueLearnLLC * https://www.pinterest.com/truelearn/ * https://www.tiktok.com/@true.learn Copyright © 2024 TrueLearn, LLC. Notifications